Diakonie Düsseldorf

What Diakonie Düsseldorf does

Diakonie Düsseldorf is a non-profit social welfare organization headquartered in Düsseldorf, Germany, operating as the regional arm of the Diakonie — the social welfare institution of the Evangelical Church in Germany (EKD). The organization delivers a comprehensive portfolio of services across the full human life cycle, with operational scale anchored by 348 employees and a network comprising 50+ Kitas (children's day care), Evangelische Familienzentren, Schulsozialarbeit, 8 Pflegeheime, multiple Wohnparks (assisted/senior living), Tagespflege, Ambulante Pflege, Hausnotruf services, and dementia-specific programs (Angebote für Menschen mit Demenz). Adjacent service lines address social marginalization, including Suchtkrankenhilfe (addiction support), Wohnungslosenhilfe (homelessness assistance), migration services (Zugewanderte), supported living (Wohnen mit Hilfe), foster family placement (Pflegefamilien), and online and in-person counseling/therapy (Beratung & Therapie, Online-Beratung).

The organization's business model is a regulated welfare model rather than a commercial one. Revenue is generated from three primary streams: (1) statutory public-sector reimbursements for Kitas, Pflege, Suchthilfe, Wohnungslosenhilfe, and Eingliederungshilfe services contracted by the city of Düsseldorf and the state of North Rhine-Westphalia; (2) church funding and transfers from the Evangelische Kirche im Rheinland and the EKD; and (3) donations and charitable contributions channeled through fundraising and the volunteer infrastructure (MachMit Freiwilligenzentrale). The Diakonie-Institut für berufliche Bildung generates ancillary revenue through vocational training while addressing the sector-wide care-worker shortage, and the Büro für soziale Innovation functions as an internal product development arm for new service models. Customer segments are individuals and households — not enterprises — distributed across eight beneficiary cohorts, with no reliance on any single account or contract. Strategic positioning is reinforced by partnerships with Sport360 Stiftung, HateAid, Barber Angels, efa Düsseldorf, and Evangelische Kirchengemeinde Benrath/Hassels, and by governance oversight from a Supervisory Board currently chaired by Prof. Dr. Peter Ruess. No AI/ML, proprietary technology platforms, or commercial product launches beyond the digital counseling channel are evidenced in the available material.

Name

Diakonie Düsseldorf

Legal name

Diakonie Düsseldorf

Website

https://diakonie-duesseldorf.de

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Diakonie Düsseldorf is a non-profit welfare organization affiliated with the Evangelical Church, employing 348 staff to deliver childcare, elderly care, addiction, homelessness, migration, and counseling services across Düsseldorf through 50+ Kitas, 8 nursing homes, and multiple family and senior centers.

Ownership category

akta.pro rank

Product category

Social Welfare Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Community Housing Services (62422), Temporary Shelters (624221), Emergency and Other Relief Services (624230), Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241), Community Food Services (624210)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Child Day Care Services (8351)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Community Resources, Social Services & Transportation Coordination (HLADALAK), Transportation-Integrated Adult Day Programs (Day Program + Non-Emergency Transport) (HLADAIAK), Affordable / Low-Income Assisted Living (Medicaid Waiver Focused) (HLADABAE), Disability Services & Independent Living Support (BPAGACAG), Emergency Shelter, NFIs & Winterization for Displaced Populations (BPADAHAG)

Keywords

• Social welfare services
• Elderly care services
• Childcare services
• Homeless assistance
• Family counseling

Headquarters

HQ city

Düsseldorf

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Government Funding: Diakonie Düsseldorf receives significant funding from government sources (public funds) for providing social services including youth and family services, elderly care, and support for vulnerable populations. This includes funding through social insurance systems, youth welfare services (Jugendhilfe), and long-term care insurance.
2. Donations and Charitable Contributions: The organization receives donations from individuals, companies, and foundations. They have established various donation programs including project donations, sponsorships, foundation support, testamentary donations, and corporate donations.
3. Church Funding: As the Diakonie (social welfare arm) of the Evangelical Church and its congregations in Düsseldorf, the organization receives support from church sources.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Diakonie Düsseldorf is the social welfare arm of the Evangelical Church in Düsseldorf, Germany. It delivers a comprehensive portfolio of social services through a network of physical facilities including over 50 kindergartens (Kitas), family centers, 8 nursing homes, day care centers, counseling centers, homeless shelters, and supported housing. Services span youth and family support, elderly care, addiction counseling, migration assistance, debt counseling, disability services, and reintegration support for ex-offenders.

Product overview

Diakonie Düsseldorf is a social welfare organization of the Protestant Church providing a comprehensive portfolio of social services for the Düsseldorf region. The organization operates a multi-module service architecture comprising: (1) Youth & Family services including over 50 Kitas/children's day care centers, Protestant Family Centers with counseling services, school social work, youth assistance programs (TrebeCafé), foster family services, pregnancy/young parent support, and counseling/therapy; (2) Health & Social services including addiction support, homeless assistance (day centers, food programs, women's shelters), migration/integration services, supported housing, care services for people with disabilities, and prison chaplaincy; (3) Elderly Care including home care, day care, nursing homes, emergency call systems, dementia services, senior living parks, and a dedicated hotline for elderly care. Additional offerings include volunteer coordination (MachMit), professional training (Diakonie-Institut), and social innovation initiatives. The organization primarily provides direct social services rather than technology products.

Differentiator

Problem solved

Functional benefit

Products and services

• Kitas & Kindertagespflege (Children's Day Care) Network of over 50 kindergarten and childcare facilities across Düsseldorf serving children and families from infancy through pre-school age.
• Evangelische Familienzentren (Protestant Family Centers) Family centers providing advice, support, and community programs including speech therapy, parenting counseling, and childcare across multiple Düsseldorf neighborhoods.
• Schulsozialarbeit (School Social Work) Social work services within schools including open all-day care, school supervision, and student support programs.
• Suchtkrankenhilfe (Addiction Support) Addiction counseling and support services including prevention programs, workplace programs, and café drrüsch for individuals struggling with alcohol, drug, or other addictions.
• Wohnungslosenhilfe (Homeless Assistance) Services for homeless and impoverished people including counseling, day centers (café pur, Horizont, Shelter), food assistance, and specialized women's services (Marie-Burde-Haus, Café Ariadne, Icklack).
• Zugewanderte (Migration Services) Support services for migrants including refugee counseling, youth migration services, Welcome Points, integration agency, and migration counseling.
• Wohnen mit Hilfe (Supported Living) Supported housing options including Friedrich-Naumann-Haus, Markus-Haus, Helmut-Gollwitzer-Haus, and Betreutes Wohnen for people in social difficulties, mentally ill, and addicted individuals.
• Beratungshotline Leben im Alter (Elderly Life Hotline) Telephone and online counseling hotline for elderly people and their relatives, offering advice on care, social security, legal matters, housing, and finances, available Monday to Friday 9:30-17:00.
• Ambulante Pflege (Home Care) Home nursing and care services helping elderly people live independently at home, including nursing care, household assistance, and emergency call systems.
• Tagespflege (Day Care) Day care facilities for elderly people at multiple locations including Heerdt, Flingern, Garath, Gerresheim Nord/Süd, Oberkassel, Stockum, and Vielfalt.
• Pflegeheime (Nursing Homes) Multiple nursing homes including Dorothee-Sölle-Haus, Ferdinand-Heye-Haus, Joachim-Neander-Haus, Katharina-von-Bora-Haus, Otto-Ohl-Haus, Stammhaus Kaiserswerth, Tersteegen-Haus, and Wichern-Haus.
• Hausnotruf (Emergency Call System) 24/7 emergency call system providing assistance for elderly people at home and on the go.
• Angebote für Menschen mit Demenz (Dementia Services) Care and support services for people with dementia including counseling, support groups, residential groups, and the Kompetenzzentrum Demenz.
• Beratung & Therapie (Counseling & Therapy) Various counseling services including systemic work, Protestant counseling centers, educational therapy, Autism Competence Center Oberbilk, and specialist counseling for families with experience of violence.
• TrebeCafé Support facility for young women in need, offering counseling and assistance for girls and young women.
• Wohnparks (Senior Living Parks) Senior living facilities with services at multiple locations: Bilk, Dahlacker, Flehe, Heerdt, Kaiserswerth, and Oberkassel.
• Pflegefamilien (Foster Families) Foster family services including Bereitschaftspflege (emergency foster care), Erziehungsstellen (educational placements), foster families for chronically ill children, and relative care.
• Online-Beratung (Online Counseling) Online counseling platform for elderly care services accessible via chat, video telephone, or email, with secure and anonymous consultations.
• MachMit - Freiwilligenzentrale (Volunteer Center) Volunteer coordination center connecting volunteers with social service opportunities within the organization.
• Diakonie-Institut für berufliche Bildung Professional training institute offering vocational education and training programs for the social services sector.

Segments8 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered minor and core.

• Sport360 StiftungminorStrategic or Co-development PartnerPartnership bringing organic produce, exercise programs, and activities to residential care homes for children and youth. Football professionals support children and young people in Diakonie facilities.
• Evangelische Familienbildung (efa) DüsseldorfminorStrategic or Co-development PartnerCooperation partner for family education programs. efa Düsseldorf provides educational offerings that complement Diakonie family center services.
• Evangelische Kirchengemeinde Benrath/HasselscoreStrategic or Co-development PartnerChurch congregation partnership for operating the Family Center Benrath. The church co-sponsors the family center along with Diakonie Düsseldorf.
• HateAidminorStrategic or Co-development PartnerOrganization supporting people who face hate and violence online. Referenced in solidarity-related content for digital rights support.
• Barber AngelsminorStrategic or Co-development PartnerCharitable organization providing free haircuts to homeless people. Partnership through homeless assistance services.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Diakonie Deutschland: National umbrella organization of Protestant welfare associations in Germany. Provides the broader framework, advocacy, and shared services for Diakonie Düsseldorf as a member regional association.
• Paritätischer Wohlfahrtsverband NRW: Confessionally-neutral umbrella organization coordinating social service providers in North Rhine-Westphalia, including many smaller organizations competing with Diakonie for government contracts in the same region.
• Caritas Deutschland: National Catholic welfare umbrella organization, the largest direct counterpart to Diakonie at the federal level. Comparable service portfolio and funding model across all German regions.

Direct peers

• SKM Düsseldorf - Katholischer Verband: Catholic social services association in Düsseldorf providing homelessness support, debt counseling, and social housing assistance. Direct local competitor in Diakonie's core homeless and social welfare segments.
• Caritasverband Düsseldorf: Catholic counterpart providing the same spectrum of social welfare services (childcare, elderly care, homelessness, migration, counseling) in Düsseldorf. Most directly comparable peer as the parallel confessional welfare organization in the same city.
• AWO Düsseldorf: Workers' Welfare Association operating Kitas, elderly care, family services, and migration support across Düsseldorf. Directly competes for the same government contracts and client base as Diakonie.
• DRK Kreisverband Düsseldorf: German Red Cross local chapter providing elderly care, family services, and social support in Düsseldorf. Comparable non-confessional welfare provider competing for identical municipal contracts.

Regional players

• Diakonie Köln und Region: Sister Diakonie organization serving the adjacent Cologne metropolitan region. Operates the same service portfolio under the same Protestant church umbrella in a comparable German urban context.

Emerging players

• Malteser Deutschland: Catholic welfare organization operating nursing services, migration support, and social programs. Comparable service mix with focus on ambulatory care, alternative housing, and digital-enabled service delivery.
• Johanniter-Unfall-Hilfe: Protestant-affiliated welfare organization providing elderly care, hospice services, and social support in Germany. Comparable faith-based service provider with growing focus on senior care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks2 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/diakonie-d%C3%BCsseldorf

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diakonie Düsseldorf