Diakonie Pfalz

What Diakonie Pfalz does

Diakonie Pfalz (legal name: Diakonisches Werk der Evangelischen Kirche der Pfalz) is a German non-profit social welfare organization headquartered in Speyer and structurally affiliated with the Evangelische Kirche der Pfalz, whose Landespfarrer für Diakonie chairs the board. The organization delivers a comprehensive portfolio of social services across the Pfalz and Saarpfalz regions through 14 physical Häuser der Diakonie service centers, ambulatory ecumenical Sozialstationen for home care, 225 affiliated evangelical kindergartens, and oversight of 270 Krankenpflegevereine nursing associations. Its service lines span digital and in-person social/life counseling, debt and insolvency counseling, pregnancy counseling, addiction counseling (including the DigiSucht digital channel), family and educational counseling, women's support services (including stalking and domestic violence), refugee psychosocial and migration support, hospice and palliative care, guardianship services, and community welfare (Gemeinwesendiakonie) programs such as the Diakom mobile counseling vehicle and the sichtweise 60+ retiree engagement initiative.

The technology layer is operational rather than differentiated: TYPO3-based website, digital counseling platforms delivered across seven service lines, donation processing via twingle GmbH, Matomo and Google Analytics for web analytics, and a Facebook presence for community engagement. There are no proprietary AI/ML systems disclosed; digital channels replicate human counseling online rather than automating it.

The revenue model is a diversified mix typical of German Spitzenverbände welfare bodies: church subsidies from the Evangelische Kirche der Pfalz as primary institutional funder, statutory health insurance and German government reimbursements for care and counseling services, project-based grants (federal ministries including BMFSFJ, EU funding, and foundations such as the Bundeszentrale für gesundheitliche Aufklärung), voluntary donations and legacies channeled through the Diakoniestiftung, and fee-based professional training (e.g., the MHFA Mental Health First Aid course at €240 per participant). Core social services to end users are provided free of charge, with a volunteer base of approximately 10,000 people and approximately 200 Evangelisches Seniorenwerk Pfalz members supporting delivery across the region.

Name

Diakonie Pfalz

Legal name

Diakonisches Werk der Evangelischen Kirche der Pfalz

Website

https://diakonie-pfalz.de

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Diakonie Pfalz is a non-profit Protestant welfare organization in the German Pfalz region delivering social counseling, elderly and refugee care, hospice services, and oversight of 225 evangelical kindergartens through 14 service centers, digital channels, and roughly 10,000 volunteers, funded by its parent church, government, and donations.

Ownership category

akta.pro rank

Product category

Social Welfare Services

NAICS

Social Assistance (624), Services for the Elderly and Persons with Disabilities (624120), Outpatient Mental Health and Substance Abuse Centers (621420), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGACAD)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Faith-Based / Nonprofit Assisted Living Providers (HLADABAH), End-of-Life Emotional & Spiritual Support (Chaplaincy/Counseling) In-Home (HSABAFAH)

Keywords

• Social counseling services
• Elderly care services
• Family counseling support
• Refugee integration services
• Addiction recovery services

Headquarters

HQ city

Speyer

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government and Church Funding: Primary revenue from government subsidies, church funding (Evangelische Kirche der Pfalz), and statutory health insurance reimbursements for social services. Core operating model for counseling, elderly care, refugee integration, and youth services.
2. Donations and Legacies: Voluntary donations from individuals, companies, and church congregations. Bequests and legacy donations through the Diakoniestiftung. Corporate donations program for businesses.
3. Training and Continuing Education: Fee-based professional training courses for the social sector, including childcare training, addiction counseling certification, hospice training, and volunteer training programs.
4. Grant Funding: Project-based funding from federal ministries (e.g., BMFSFJ for senior participation programs), EU funding, and foundations such as the Bundeszentrale für gesundheitliche Aufklärung.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Diakonie Pfalz operates as the social welfare arm of the Protestant Church of the Palatinate, delivering counseling, care, and support services to people in life crises, families, the elderly, refugees, and individuals with addiction or debt problems. Services are delivered through 14 Häuser der Diakonie community centers, ambulatory social stations, evangelical daycare centers, mobile outreach (Diakom), digital counseling platforms, and hospice/palliative advisory teams. The organization also runs professional training programs including Mental Health First Aid (MHFA) certification.

Product overview

Diakonie Pfalz is a social welfare organization affiliated with the Protestant Church of the Palatinate, offering a comprehensive portfolio of social services through multiple channels. The organization operates primarily through its network of 14 'Häuser der Diakonie' (Diakonie Houses) across the Pfalz and Saarpfalz regions, supplemented by digital counseling services that enable online access to social counseling, debt counseling, pregnancy counseling, addiction counseling, family counseling, and refugee support. Additional services include ambulatory and stationary care facilities, hospice and palliative care, daycare centers (Kindertagesstätten), multi-generation houses, community welfare projects (Gemeinwesendiakonie), training and continuing education programs (Fortbildungen), volunteer coordination including the 'sichtweise 60+' project, and mobile advisory services like the 'Diakom' mobile counseling bus for seniors. The organization also provides educational programs such as MHFA (Mental Health First Aid) training. Services are delivered through a combination of physical locations, online platforms, and outreach programs to reach people across the region.

Differentiator

Problem solved

Functional benefit

Brands

• Diakom: Mobile counseling service for seniors providing information about local senior services, part of the STäM (Stärkung der Teilhabe älterer Menschen) project.
• DIAKOM-Beratungsmobil
• sichtweise 60+
• Hoffnung für Osteuropa
• Häuser der Diakonie
• Psychosoziales Zentrum Pfalz
• Mehrgenerationen-Haus der Diakonie

Products and services

• Digitale Sozial- und Lebensberatung (Digital Social and Life Counseling)
• Digitale Schuldnerberatung (Digital Debt Counseling)
• Digitale Schwangerschaftsberatung (Digital Pregnancy Counseling)
• DigiSucht – Digitale Suchtberatung (Digital Addiction Counseling)
• Digitale Erziehungs- und Familienberatung (Digital Family Counseling)
• Digitale Beratung für Frauen (Digital Counseling for Women)
• Digitale Beratung für Geflüchtete (Digital Counseling for Refugees)
• Häuser der Diakonie (Houses of Diakonie)
• Psychosoziales Zentrum Pfalz (Psychosocial Center)
• Ökumenische Sozialstationen (Ecumenical Social Stations)
• Ambulante Hospiz- und Palliativberatungsdienste (Outpatient Hospice and Palliative Care)
• Kindertagesstätten (Evangelical Daycare Centers)
• MHFA Mental Health First Aid Training
• Fortbildungen (Continuing Education Programs)
• Mehrgenerationen-Haus der Diakonie Ludwigshafen
• Diakom Beratungsmobil (Mobile Counseling Service)
• sichtweise 60+ (Senior Volunteer Engagement Program)
• Hoffnung für Osteuropa (Hope for Eastern Europe)
• Betreuungsverein Ludwigshafen (Guardianship Association)

Quantifiable outcome

• 95% of 225 evangelical kindergartens participated in Kita+QM quality initiative
• +1 more outcomes

Named customers12 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Hoffnung für Osteuropa (Hope for Eastern Europe)coreStrategic or Co-development Partner · 1 January 1994International aid initiative started in 1994 to support people in Eastern Europe. Provides self-help development, church and social infrastructure building, training, and support for children, elderly, sick, and disabled people. Pfälzer Kirchengemeinden actively engaged through partnerships with churches in Ukraine and other Eastern European countries.
• Brot für die Welt (Bread for the World)coreStrategic or Co-development PartnerProtestant development service providing international development funding and disaster relief. Diakonie Pfalz participates in campaigns and fundraising for global humanitarian projects.
• Diakonie Katastrophenhilfe (Diakonie Disaster Relief)coreStrategic or Co-development PartnerDisaster relief arm of German Diakonie providing emergency humanitarian aid globally. Diakonie Pfalz supports campaigns and coordinates local relief efforts such as Ukraine aid.
• LIGA der Freien Wohlfahrtspflege Rheinland-Pfalz e.V.coreStrategic or Co-development PartnerUmbrella organization of five welfare associations (AWO, Caritas, Diakonie, DRK, Paritätischer) representing 10,000+ social facilities with 175,000+ employees and 40,000+ volunteers. Advocates for social justice, integration, and protection of disadvantaged people.
• AG Diakonie in Rheinland-PfalzcoreStrategic or Co-development PartnerWorking group of three Diaconic state associations in Rhineland-Palatinate that coordinates joint initiatives, receives state funding for volunteer programs, and advocates for Diaconic interests.
• Kulturhaus PablominorStrategic or Co-development PartnerArt and cultural center in Speyer that partners with Diakonie Pfalz for the 'Frau-Sein als Reichtum' (Womanhood as Wealth) project, providing art workshop space, materials, volunteer artists, and project funding for women with migration background.
• Pflegestützpunkte Rheinland-PfalzcoreChannel Partner/ Reseller/ Distributor35 care support points across Rhineland-Palatinate providing free, independent counseling on nursing care, home modifications, and care services. Diakonie Pfalz participates in the network providing guidance and support.
• BASF SEminorGTM or Marketing PartnerMajor chemical company funding the Lernpaten (learning mentors) program at Mehrgenerationenhaus Ludwigshafen, supporting educational support for children in the Hemshof district.
• Diakonie DeutschlandcoreStrategic or Co-development PartnerNational Diakonie umbrella organization representing German Protestant welfare. Diakonie Pfalz is a member and participates in national campaigns like 'Unerhört!' (Unheard).
• Deutscher Kinderschutzbund (German Child Protection Agency)minorImplementation/ SI/ Consulting PartnerProvides training for volunteer Lernpaten (learning mentors) at Mehrgenerationenhaus. Diakonie coordinates with them for qualified volunteer preparation.
• Evangelische Kirche der Pfalz (Protestant Church Palatinate)coreStrategic or Co-development PartnerMother church organization that founded Diakonie Pfalz and provides ongoing funding, mandate, and oversight. Landespfarrer (State Deacon) serves as chairman of the board.
• Bundesfreiwilligendienst (BFD) / Freiwilliges Soziales Jahr (FSJ)minorStrategic or Co-development PartnerGerman federal volunteer service programs. Diakonie Pfalz serves as a placement organization for young volunteers in social services.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Arbeiterwohlfahrt (AWO): Major German welfare association operating regional state associations delivering identical service categories (counseling, elderly care, youth/family services, migration support). Direct co-member of LIGA alongside Diakonie.
• Deutscher Caritasverband: National Catholic welfare confederation with state-level Caritas associations providing the same comprehensive mix of counseling, elderly care, refugee support, and social services across Germany. Closest structural equivalent operating under a different church affiliation.
• Diakonie Bayern: Sister Diakonie state association for Bavaria offering the same comprehensive social welfare portfolio as Diakonie Pfalz, with comparable service centers, counseling programs, and church affiliation. Strongest structural mirror outside the Pfalz region.
• Deutsches Rotes Kreuz (DRK): German Red Cross society providing overlapping social welfare services including ambulatory care, refugee support, family/youth services, and volunteer coordination. LIGA co-member with similar regional association structure.
• Paritätischer Wohlfahrtsverband: Umbrella of independent welfare organizations in Germany providing counseling, elderly care, disability services, and refugee support. LIGA co-member with comparable regional coverage.

Broad incumbents

• Diakonie Deutschland: National umbrella of German Protestant welfare. Diakonie Pfalz is a member; operates national advocacy and coordinates the broader network of state-level Diakonie works. Comparable services at significantly larger scope.
• Malteser Hilfsdienst: Catholic relief organization providing ambulatory care, hospice, refugee services, and social counseling across Germany. Operates a similar mix of paid staff and volunteer coordination at national scale.
• Johanniter-Unfall-Hilfe: Protestant humanitarian organization delivering hospice care, ambulatory services, youth work, and social counseling with a strong volunteer base. Comparable welfare delivery model with national footprint.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/diakoniepfalz
• LinkedInlinkedin.com/company/diakonie-pfalz

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Diakonie Pfalz