Repatriation and Departure Service (DTenV)

What Repatriation and Departure Service (DTenV) does

Dienst Terugkeer en Vertrek (DTenV) is a Dutch government service established in 2007 under the Ministry of Justice and Security (Ministerie van Justitie en Veiligheid) and headquartered in The Hague. It is the statutory executor of Dutch return policy, holding the exclusive mandate under the Aliens Act (Vreemdelingenwet) and the EU Return Directive to direct the actual departure of foreign nationals who do not, or no longer, have the right to reside in the Netherlands. Its service portfolio spans voluntary return programs (REAN, with base support of €200 per adult and €40 per minor), travel document mediation through diplomatic channels, reintegration support up to €2,615 per adult and €1,615 per minor, the EU-funded EURP program managed with Frontex, the OZV subsidy scheme funding NGO reintegration projects, and the VRIS chain process for criminal foreigners. Coverage extends across 320+ reception and detention locations nationally, with daily diplomatic contacts in approximately 160 countries.

DTenV operates as a public-sector policy execution body rather than a commercial enterprise. It is funded entirely through the Dutch national budget and charges no fees to the individuals it assists; revenue mechanics are grant-allocation rather than market-based. The organization is structurally embedded in the "vreemdelingenketen" alongside IND, COA, the Royal Marechaussee, AVIM, DJI, the Public Prosecution Service, the Ministry of Foreign Affairs, and guardianships such as Stichting Nidos, with multilateral partnerships to IOM, VluchtelingenWerk Nederland, and a network of Dutch NGOs (Solid Road, Stichting WereldWijd, SSVN, ROS, De Regenboog Groep, Stichting Barka). In 2025, DTenV registered 12,800 departures and 7,360 demonstrable returns, including 945 Syrians assisted in voluntary return. Operational technology is limited to the shared Platform Rijksoverheid Online infrastructure; no proprietary AI, ML, or software products are disclosed.

Its go-to-market is administrative-procedural rather than commercial: case managers (regievoerders) work across reception centers, family locations, closed family facilities, liberty-restricting locations, and detention facilities, while international coordination proceeds through embassies, IOM, and EU channels. Communication channels include the trilingual website, the "Vertrekpunt Nederland" podcast, the joint "Mens en Migratie" magazine with IND and COA, and an active social media presence. Leadership rests with Algemeen directeur Simone Steendijk, supported by Director Martijn Tubbergen.

Name

Repatriation and Departure Service (DTenV)

Legal name

Dienst Terugkeer en Vertrek

Website

https://dienstterugkeerenvertrek.nl

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

DTenV is the Dutch government service under the Ministry of Justice and Security that orchestrates the voluntary and forced return of foreign nationals not entitled to reside in the Netherlands, operating across 320+ reception locations and maintaining diplomatic ties with approximately 160 countries.

Ownership category

akta.pro rank

Product category

Government Immigration and Return Services

NAICS

Justice, Public Order, and Safety Activities (922), National Security and International Affairs (9281)

SIC

Transportation Services (4700)

akta.pro primary industry

Asylum & Refugee Status Determination (RSD) Support (BPADAHAB)

akta.pro secondary industry

Refugee Reception & Registration (BPADAHAA)

Keywords

• Return migration services
• Repatriation coordination
• Voluntary return programs
• Reintegration assistance
• Immigration return management

Headquarters

HQ city

Den Haag (The Hague)

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Government Funding: DTenV is a government agency funded by the Dutch Ministry of Justice and Security (Ministerie van Justitie en Veiligheid). As a public sector organization, it operates on allocated government budgets rather than generating commercial revenue.

Distribution channels4 records

Marketing channels9 records

Core offering

DTenV is a Dutch government service under the Ministry of Justice and Security that directs the actual departure of foreigners who are not entitled to stay in the Netherlands. It operates both voluntary return programs (with travel document support, reintegration funding, and counselling) and forced return procedures, coordinating across diplomatic missions, the International Organization for Migration (IOM), and partner NGOs across approximately 160 countries.

Product overview

Dienst Terugkeer en Vertrek (DTenV) is a Dutch government service under the Ministry of Justice and Security that does not offer a commercial product in the traditional SaaS sense. It is a policy execution body that directs the actual departure of foreigners not entitled to stay in the Netherlands. Its service portfolio consists of repatriation and departure coordination functions: the core DTenV repatriation service, the REAN (Return and Emigration Assistance from the Netherlands) base departure support program, travel document mediation, reintegration support (via IOM, NGOs, and EURP), the OZV subsidy scheme for NGO projects, and the VRIS chain process for criminal foreigners. These are government service programs, not commercial software products.

Differentiator

Problem solved

Functional benefit

Products and services

• Return and Emigration Assistance from the Netherlands (REAN)

Quantifiable outcome

• 12,800 departures registered in 2025
• +2 more outcomes

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

23 partnerships are on record, tiered core and minor.

• Immigratie- en Naturalisatiedienst (IND)coreStrategic or Co-development PartnerThe IND processes all applications from foreigners wishing to reside in the Netherlands or become Dutch citizens. DTenV receives foreigners who have received a first negative decision on their asylum application from IND. Additionally, DTenV advises IND on decisions within the framework of 'buitenschuld' (circumstances beyond the applicant's control).
• Centraal Orgaan opvang asielzoekers (COA)coreStrategic or Co-development PartnerCOA provides shelter and guidance for foreigners. DTenV works closely with COA in preparing and guiding rejected foreigners without residence rights for their departure from the Netherlands. COA operates family locations and closed family facilities where DTenV case managers work.
• Koninklijke Marechaussee (KMar)coreStrategic or Co-development PartnerThe Royal Marechaussee is responsible for border control at Dutch airports and seaports. Persons entering or exiting the Schengen area via the Netherlands undergo identity checks. KMar also handles identification and document verification for DTenV return procedures.
• Nationale Politie (AVIM)coreStrategic or Co-development PartnerPolice are responsible for monitoring lawful residence of foreigners, focusing on preventing abuse, exploitation, and maintaining public order. AVIM (Aliens Police Identification and Human Trafficking) coordinates immigration-related enforcement activities.
• Dienst Justitiële Inrichtingen (DJI)coreStrategic or Co-development PartnerDJI manages the execution of sentences and custodial measures for the Ministry of Justice and Security. An example is the detention of foreigners who must be forcibly removed from the country, including those completing prison sentences.
• Ministerie van Buitenlandse Zaken (BuZa)coreStrategic or Co-development PartnerThe Ministry of Foreign Affairs is an important partner in making arrangements with (immigration) authorities of countries of origin and in developing country strategies in the area of departure and return.
• Internationale Organisatie voor Migratie (IOM)coreStrategic or Co-development PartnerIOM support includes information and advice, facilitating transportation, and mediating on travel documents. IOM provides assisted voluntary return and reintegration (AVRR) programs and implements reintegration support for DTenV beneficiaries.
• Stichting NidoscoreStrategic or Co-development PartnerNidos serves as an independent (family) guardianship institution, performing guardianship duties for Unaccompanied Minor Foreigners (AMV) under the law. Coordinates return procedures for minors under DTenV supervision.
• VluchtelingenWerk Nederland (VWN)coreStrategic or Co-development PartnerDutch Council for Refugees advocates for refugees and asylum seekers. Provides reintegration support through the 'Met Opgeheven Hoofd' project, assisting rejected asylum seekers with dignified return and reintegration in their country of origin.
• Stichting ROS (Rotterdams Ongedocumenteerden Steunpunt)minorStrategic or Co-development PartnerROS provides reintegration support through the 'Vice Versa 7.0' project, supporting undocumented persons and rejected asylum seekers with coaching, empowerment, and training for voluntary return.
• Solid RoadminorStrategic or Co-development PartnerDutch foundation helping asylum seekers, refugees, and migrants with voluntary return to their country of origin. Provides 'Nieuw Perspectief' project with personal coaching, departure assistance, and reintegration support. Special expertise in returns to Syria, Libya, and Yemen.
• Stichting WereldWijdminorStrategic or Co-development PartnerProvides reintegration support through the 'WereldTools 2026-2028' project, supporting participants in setting up small businesses after return, providing tools and equipment crates.
• FrontexcoreStrategic or Co-development PartnerEuropean Border and Coast Guard Agency managing the European Union Reintegration Programme (EURP). DTenV provides reintegration support through EURP, which offers assistance in preparation for departure, upon arrival, and during the first year after return.
• Dutch Medical Group (DMG)minorStrategic or Co-development PartnerContract partner for medical repatriation services, providing medical assistance during forced return procedures.
• Stichting BarkaminorStrategic or Co-development PartnerPolish organization active in many European countries working with vulnerable EU citizens. Provides return and reintegration support through the 'Reconnection and Social Economy Centre project for EU citizens' in Dutch cities including Utrecht, Den Haag, Rotterdam, Eindhoven, Tilburg, Arnhem, and Nijmegen.
• De Regenboog GroepminorStrategic or Co-development PartnerAmsterdam-based organization assisting clients (primarily from Eastern Europe) from Amsterdam prisons with return to their country of origin. Focuses on homeless, addicted, psychiatric, and impoverished EU citizens.
• Diplomatic Representations (160 Countries)coreStrategic or Co-development PartnerDTenV maintains daily contacts with diplomatic representations of approximately 160 countries. These relationships are essential for obtaining travel documents (laissez-passer) for forced returns and coordinating return procedures with countries of origin.
• Dutch Municipalities (Gemeenten)coreStrategic or Co-development PartnerCollaboration with municipalities and the Association of Netherlands Municipalities (VNG) is an important factor in consistent implementation of return policy. DTenV and municipalities share information important for implementing return policy.
• Nederlands Instituut voor Forensische Psychiatrie en Psychologie (NIFP)minorStrategic or Co-development PartnerProvides forensic psychiatric assessments and expertise relevant to the return of foreigners with mental health conditions.
• VCK TravelminorStrategic or Co-development PartnerTravel agency used by DTenV for arranging flights and travel logistics for departing foreigners.
• Nederlands Rode KruisminorStrategic or Co-development PartnerDutch Red Cross organization that DTenV may work with for support in return operations.
• ERSO NetworkminorStrategic or Co-development PartnerEuropean Reintegration Support Organizations network used for providing reintegration support in countries of origin through local partner organizations.
• Stichting Sociale Veiligheid Nederland (SSVN)minorStrategic or Co-development PartnerProvides 'Terug Naar Positief 2026-2027' project for coached, empowered return preparation for undocumented and rejected asylum seekers without residence prospects, focusing on vulnerable young adults.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Others

• Frontex (European Border and Coast Guard Agency): EU agency managing the EURP reintegration programme that DTenV channels. Functions as an EU-level enabler/funder adjacent to DTenV's return operations.
• IOM - International Organization for Migration: Intergovernmental organization providing AVRR reintegration services used by DTenV. Not a competitor but a core service-delivery partner in the same migration ecosystem.

Direct peers

• Office Français de l'Immigration et de l'Intégration (OFII): France's national operator under the Ministry of the Interior handling reception, integration, and assisted return. Directly comparable to DTenV in the French national context.
• Migrationsverket (Swedish Migration Agency): Sweden's national agency managing asylum, reception, and return of rejected applicants. Comparable scope and regulatory mandate to DTenV's within the EU return framework.
• SIRI - Danish Agency for International Recruitment and Integration: Denmark's agency handling residence permits, integration, and return. A direct counterpart within the Nordic/Central European return-management ecosystem.
• UDI - Norwegian Directorate of Immigration: Norway's national agency for asylum processing and return of rejected applicants. Structurally analogous: government agency executing return policy with international coordination.
• Bundesamt für Migration und Flüchtlinge (BAMF): Germany's federal agency for migration and asylum, including return/REAG/GARP programs. Closest functional peer to DTenV: national-government agency orchestrating voluntary return and deportation under EU Return Directive.
• UK Home Office - Immigration Enforcement: UK government directorate responsible for enforcing immigration law, including returns and removals. Operates the same core function (forced/voluntary return) as DTenV.
• COA - Centraal Orgaan opvang asielzoekers (Netherlands): DTenV's sister agency running 320+ reception locations. DTenV case managers work inside COA facilities, making operational integration tight and directly comparable.
• IND - Immigratie- en Naturalisatiedienst (Netherlands): DTenV's sister agency in the Dutch 'vreemdelingenketen'. IND handles status determination that drives DTenV's pipeline, making it the most closely coupled operational peer.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/DTenV
• YouTubeyoutube.com/playlist?list=PLElDN7OrCuKuXZxxdBl1rmegMbKeVMQEM
• LinkedInlinkedin.com/company/dtenv
• Instagraminstagram.com/dienstterugkeerenvertrek

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

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Frequently asked questions about Repatriation and Departure Service (DTenV)