Solidroad
Solidroad is an AI-native customer experience QA platform founded in 2023 that automatically scores and simulates support interactions for enterprise and BPO CX teams across fintech, e-commerce, travel, and consumer verticals.
- Company typePrivate
- Founded2023
- HeadquartersDublin, Ireland
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Solidroad does
Solidroad is an AI-native customer experience quality assurance (QA) platform founded in 2023 and headquartered in Dublin, Ireland. The company provides enterprise software that automatically scores customer support interactions across text, audio, and video, then uses those scores to drive agent coaching and performance improvement. Its core technical architecture is a proprietary "score-to-simulation" closed loop: real customer conversations are evaluated against custom scorecards, and the resulting patterns are used to generate synthetic interactions that train support agents. The platform has scored more than 3 million conversations to date and is integrated with major helpdesk and AI agent systems including Zendesk, Intercom, Fin, Decagon, Sierra, and Intercom Copilot.
The product surface spans automated QA scoring, AI agent monitoring, and (as of April 2026) an Assisted QA module that extends the platform into active agent support. Custom scorecards are trained on each customer's historical data and rubric definitions, and the platform holds SOC 2 Type II and ISO 27001 certifications that support enterprise procurement. Solidroad operates a pure enterprise SaaS model with custom pricing, selling to mid-market and enterprise CX, BPO, and contact center teams.
The company serves a diversified customer base across fintech (Chime, Crypto.com, Finom), e-commerce and consumer (Faire, Ooni, Amenitiz, Meta, ŌURA), travel (Ryanair), and BPO services (Crescendo, Tech Mahindra, Quantanite). It has offices in Dublin and San Francisco and is led by co-founders Mark Hughes (CEO) and Patrick Finlay (CTO). Solidroad has raised approximately $32M in total funding, including a $6.5M seed round in June 2025 and a $25M Series A led by Hedosophia in April 2026.
Solidroad firmographics
Firmographics- Name
- Solidroad
- Legal name
- Solidroad, Inc.
- Website
- https://solidroad.com
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Solidroad is an AI-native customer experience QA platform founded in 2023 that automatically scores and simulates support interactions for enterprise and BPO CX teams across fintech, e-commerce, travel, and consumer verticals.
- Ownership category
- akta.pro rank
Solidroad industry classification
Industry- Product category
- Customer Experience Quality Assurance Software
- NAICS
- Software Publishers (513210), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
Keywords
Where Solidroad is headquartered
LocationHeadquarters
- HQ city
- Dublin
- HQ country
- Ireland
- HQ region
- Europe
Offices3 records
Markets served
Solidroad business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise SaaS subscriptions: Custom-priced subscription contracts sold to enterprise CX teams. Cancellation requires 30-day written notice; recurring access tied to subscription term. Pricing is quote-based, not publicly disclosed.
- Professional services / onboarding: Fees for services already delivered, onboarding, or other non-refundable items as outlined in the Subscription Order or Service Agreement. Onboarding/setup is required before platform access is granted.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing - quote-based |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels9 records
Solidroad product offering
Product offeringCore offering
Solidroad is an AI-native customer experience (CX) quality assurance and training platform that automatically scores 100% of customer support interactions across phone, live chat, video, and email against custom scorecards, and converts QA findings into personalized AI-simulated training scenarios. It serves enterprise CX, BPO, and contact center teams as a closed-loop system for monitoring both human and third-party AI agents (Fin, Decagon, Sierra, Intercom Copilot) on a single rubric.
Product overview
Solidroad is a unified AI-native customer experience (CX) quality assurance and training platform, structured as a platform-plus-modules architecture rather than a single monolithic product. The Solidroad Platform serves as the orchestration layer, with three modular product lines: (1) For Human Agents — QA Automation, AI Coaching & Feedback, and Training Simulations, which score 100% of customer interactions and automatically turn QA findings into personalized practice scenarios; (2) For AI Agents — QA & Benchmarking, Process Improvements, and AI Scorecards, which independently monitor third-party AI agents such as Fin, Decagon, Sierra, and Intercom Copilot; and (3) Infrastructure modules — Integrations, Platform, and Security — which provide the underlying connectivity, compliance, and governance. The platform is complemented by a Solidroad Chrome Browser Extension for workflow capture and Solidroad APIs for programmatic integration. Together these modules form a closed-loop score-to-simulation system that connects automated QA scoring with targeted agent training, available across multiple helpdesk stacks (Zendesk, Intercom, Freshdesk, HubSpot, Help Scout, ServiceNow, Gladly, Gorgias).
Differentiator
Problem solved
Functional benefit
Products and services
- QA Automation Automated quality assurance module that scores 100% of customer interactions across voice, live chat, email, and video support channels, surfaces high-risk issues, and routes them for immediate review, eliminating random QA sampling for enterprise CX teams.
- AI Coaching & Feedback Delivers personalized agent training and feedback based on QA findings, identifying specific skill gaps and providing targeted coaching recommendations to improve individual agent performance for enterprise support teams.
- Training Simulations AI-powered training simulations that look, act, and sound like real customers, allowing agents to practice realistic customer service scenarios auto-generated from QA findings before handling live interactions.
- QA & Benchmarking for AI Agents Evaluates AI agent quality across every interaction, providing independent monitoring of third-party AI agents (Fin, Decagon, Sierra, Intercom Copilot) with no vendor conflict of interest.
- Process Improvements for AI Agents Continuously improves AI agent workflows by identifying recurring quality gaps, drift, and missed patterns in AI-handled conversations, then routing fixes to the appropriate owners.
- AI Scorecards Custom scorecards that grade AI agents against customer-defined quality criteria, applying consistent evaluation criteria across all interactions regardless of region or team.
- Assisted QA Assisted QA module that combines human QA expertise with AI-powered review to give enterprise support teams a hybrid model for high-stakes or nuanced interaction evaluation.
- Solidroad Chrome Browser Extension Browser extension that captures user-initiated workflow recordings using session-capture technology (rrweb) with PII redaction, used to generate AI-powered guides and simulations from real workflows.
- Solidroad APIs Developer-facing APIs that enable business customers to integrate Solidroad's QA scoring and coaching functionality into their own systems and workflows.
- Solidroad Integrations (CRM and Support) CRM and Support Integrations that sync customer support tools (Zendesk, Intercom, Freshdesk, HubSpot, Help Scout, ServiceNow, Gladly, Gorgias) into Solidroad to centralize quality, training, and insights in one platform.
Quantifiable outcome
- ActiveCampaign replaced 2,000+ hours of manual QA with automated scoring and validation
- +9 more outcomes
Companies that use Solidroad
Customer profileNamed customers17 records
Segments7 records
Ideal customer profiles3 records
Solidroad technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability13 records
Feature8 records
Solidroad partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- ZendeskcoreSolidroad integrates with Zendesk as part of its CRM and support integration ecosystem, allowing customers to sync support tool data into Solidroad for centralized QA and training.
- IntercomcoreSolidroad integrates with Intercom and also monitors Intercom Fin AI agent conversations natively as part of its QA platform.
- Fin (Intercom AI agent)coreSolidroad monitors Fin (and other third-party AI agents) as a native QA channel, scoring AI-agent conversations against the customer's quality rubric.
- DecagoncoreSolidroad monitors Decagon AI agent conversations natively as part of its vendor-independent AI QA layer.
- SierracoreSolidroad monitors Sierra AI agent conversations natively as part of its vendor-independent AI QA layer.
Scale indicators10 records
Recent moves7 records
Expansion highlights6 records
Solidroad competitors and assessment
Company assessmentDirect peers
- Observe.AI: Direct competitor offering AI-powered conversation intelligence and quality assurance for contact centers. Solidroad explicitly compares itself against Observe.AI on implementation speed and vendor independence, as Observe.AI now both builds and monitors AI agents.
- Scorebuddy: Direct competitor in enterprise QA scorecard software for contact centers. Solidroad targets Scorebuddy comparison keywords (Scorebuddy vs Observe.AI vs Solidroad) and highlights Scorebuddy's 713 G2 reviews and 15 Leader quarters as the incumbent benchmark Solidroad is challenging.
- MaestroQA: Direct competitor in QA and coaching for support teams. Solidroad publishes comparison content (Solidroad vs MaestroQA, Best MaestroQA Alternatives) positioning its score-to-simulation loop against MaestroQA's traditional QA workflow.
- Klaus: Direct competitor in QA for helpdesk-centric support organizations, with strong Zendesk ties. Solidroad runs dedicated Klaus alternatives pages targeting enterprise contact centers evaluating Klaus.
- Level AI: Direct competitor offering AI-native QA and agent coaching for contact centers. Competes with Solidroad on automated scoring of 100% of conversations and AI-driven coaching, with overlapping enterprise and BPO customer base.
- Playvox: Direct competitor in QA, coaching, and workforce engagement for customer support teams, with strong BPO market presence. Solidroad names Playvox as one of the competitors it differentiates against on closed-loop QA-to-training.
- EvaluAgent: Direct competitor offering QA and performance improvement software for contact centers. Competes with Solidroad for the same enterprise CX QA buyer and is named in Solidroad's competitive set.
Broad incumbents
- Zendesk QA: Broad incumbent offering QA functionality as part of its wider customer service suite. Solidroad integrates with Zendesk while also competing for QA budget inside Zendesk-shopping enterprises, and Klaus's Zendesk ties make Zendesk a relevant adjacent force.
Emerging players
- Decagon: Emerging AI agent platform whose conversations Solidroad monitors natively. Comparable because both target enterprise customer experience outcomes with AI and operate in the same buyer conversations, while Solidroad's vendor independence is a deliberate positioning versus Decagon.
- Cresta: Emerging player in real-time agent coaching and conversation intelligence for contact centers. Comparable as an AI-native CX quality and coaching platform targeting enterprise support teams, competing for the same quality improvement budget as Solidroad.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Solidroad social profiles
Digital presenceSolidroad compliance and trust
Trust signalCompliance2 records
Solidroad financial estimates
Financial estimateRevenue estimate
Valuation estimate
Solidroad leadership team
Management profileNumber of profiles
Profiles2 records
Solidroad subsidiaries and ownership
Company hierarchySubsidiaries1 record
Solidroad funding detail
Funding detailFunding overview
Funding rounds3 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Solidroad M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Solidroad
What does Solidroad do?
Solidroad is an AI-native customer experience (CX) quality assurance and training platform that automatically scores 100% of customer support interactions across phone, live chat, video, and email against custom scorecards, and converts QA findings into personalized AI-simulated training scenarios. It serves enterprise CX, BPO, and contact center teams as a closed-loop system for monitoring both human and third-party AI agents (Fin, Decagon, Sierra, Intercom Copilot) on a single rubric.
Is Solidroad a public or private company?
Solidroad is a private company. It is classified as venture growth investor backed and is currently operating.
When was Solidroad founded?
Solidroad was founded in 2023. It employs 1 to 10 people.
Where is Solidroad based?
Solidroad is headquartered in Dublin, Ireland, in the Europe region.
How does Solidroad make money?
Two revenue lines are on record. Enterprise SaaS subscriptions are the primary driver. The others are professional services / onboarding.
Who are Solidroad's main competitors?
Direct peers on record are Observe.AI, Scorebuddy, MaestroQA, Klaus, Level AI, Playvox and EvaluAgent. Zendesk QA is listed as a broad incumbent. Emerging players are Decagon and Cresta.
Does Solidroad have an API?
Yes. Solidroad offers APIs as part of its Services. The Privacy Policy scope explicitly covers "Solidroad APIs" alongside the Solidroad web application and Chrome browser extension. The platform also offers a Chrome browser extension that captures browser workflows (using rrweb session-capture technology) when a user explicitly initiates a recording session, and a web application that powers the QA, coaching, and training workflows. Solidroad's APIs are documented for business customers within the platform; specific REST/GraphQL details, auth methods, rate limits, and sandbox availability are not publicly disclosed in the source material.
What industry is Solidroad in?
Solidroad's product category is Customer Experience Quality Assurance Software. Its primary akta.pro industry code is BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC). Its NAICS code is 513210 and its SIC code is 7372.