Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang

What Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang does

Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang (DISDUKCAPIL Kota Tangerang) is a regional government department (Dinas Daerah) operating under the Tangerang City Government (Pemerintah Kota Tangerang) in Banten Province, Indonesia. It is the sole legally mandated authority for population administration and civil registration in Kota Tangerang, issuing electronic national ID cards (KTP-el), birth and death certificates (Akta Kelahiran, Akta Kematian), family cards (Kartu Keluarga), child identity cards (KIA), and marriage registration documents, all provided free of charge to residents under Indonesian law.

The department delivers these services through a multi-channel architecture: a central headquarters at Jalan Perintis Kemerdekaan 1 in Babakan, mobile outreach units (Dukcapil Nyaba) operating at village offices, schools, hospitals, malls, and community events, home-visit services (jemput bola) for elderly and disabled residents, and digital channels including the Sobat Dukcapil online portal (accessible 24/7) and the Identitas Kependudukan Digital (IKD) Android application for digital population identity. The technology backbone is the national SIAK Terpusat centralized population information system, integrated with the national DUKCAPIL database, Tangerang Satu Data open-data portal, and Tangerang Satu Peta geospatial platform.

DISDUKCAPIL is funded entirely through the regional government budget (APBD) and generates no commercial revenue, with services mandated as free at point of use. It maintains institutional partnerships with hospitals (RSUD Kota Tangerang, RS Dinda), educational institutions (SMAN 2, SMAN 6, SMK Negeri 1, Universitas Muhammadiyah Tangerang, Universitas Pamulang), correctional facilities, religious courts, the General Election Commission, and the national Ministry of Home Affairs. The organization employs approximately 21 staff and has received multiple recognitions including the 2020 'Sangat Baik' (A-) public service rating from the Ministry of Administrative Reform.

Name

Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang

Legal name

Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang

Website

https://disdukcapil.tangerangkota.go.id

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang is a local government department responsible for population administration and civil registration in Kota Tangerang, Indonesia, issuing KTP-el, birth/death certificates, family cards, and marriage registrations through offices, mobile units, and digital platforms.

Ownership category

akta.pro rank

Product category

Civil Registration Services

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (921)

akta.pro primary industry

Taxpayer Registration, Identity & Account Management (BPAIADAB)

akta.pro secondary industry

Onboarding, KYC & Account Verification Support (BPAAABAG)

Keywords

• Civil registration services
• Population administration
• Electronic ID issuance
• Birth certificate services
• Family card registration

Headquarters

HQ city

Tangerang

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Budget (APBD): Funded entirely by regional government budget (Anggaran Pendapatan dan Belanja Daerah / APBD) as a public service department. Services are provided free of charge to all citizens as mandated by Indonesian law.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang is a local government department that issues and manages population and civil registration documents for residents of Kota Tangerang, Indonesia. Its core offerings include electronic national ID cards (KTP-el), family cards (KK), birth certificates, death certificates, child ID cards (KIA), and marriage registration. Services are delivered free of charge through a central office, mobile outreach (Dukcapil Nyaba), an online portal (Sobat Dukcapil), and partnership points at hospitals, schools, and correctional facilities.

Product overview

Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang is a government service department providing civil registration and vital statistics services to Kota Tangerang residents. The service portfolio includes population document issuance (Akta Kelahiran, Kartu Keluarga, KTP-el, Kartu Identitas Anak, Akta Kematian, Marriage Registration) through both office-based and mobile outreach services. The department operates the Sobat Dukcapil online platform for 24/7 digital service requests and offers the Identitas Kependudukan Digital (IKD) mobile app for digital identity management. Services are delivered via multiple channels: direct office service, the online portal, mobile unit visits to communities, and partnerships with hospitals and schools. The department follows Permendagri regulations (Permendagri No. 104 and 109 Tahun 2019) for standardized document formats.

Differentiator

Problem solved

Functional benefit

Brands

• Sobat Dukcapil: Online service platform for population administrative services
• Dukcapil Nyaba
• IKD (Identitas Kependudukan Digital)

Quantifiable outcome

• Public Service Rating: Sangat Baik (Very Good) A-

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Ditjen DUKCAPIL (Directorate General of Population and Civil Registration)coreStrategic or Co-development PartnerPartnership with the national Directorate General of Population and Civil Registration under the Ministry of Home Affairs. This is a hierarchical and systems integration partnership that connects Kota Tangerang's local population database with the national population information system (SIAK Terpusat), enabling data synchronization, standardized document formats, and nationwide validity of population documents issued.
• Ombudsman RI (Ombudsman of the Republic of Indonesia)coreStrategic or Co-development PartnerOversight and compliance partnership with the national Ombudsman for public service quality monitoring. The Ombudsman conducts annual assessments of public service compliance, and DISDUKCAPIL received 'Sangat Baik' rating for 2024 compliance evaluation.
• Sobat Dukcapil PlatformcoreTechnology or IntegrationDigital service platform partnership providing online population document services including birth certificate applications, family card updates, and service scheduling. Accessible 24/7 as the primary digital channel for citizens to access population administration services.
• Identitas Kependudukan Digital (IKD) - Ministry of Home AffairscoreTechnology or IntegrationMobile application partnership for digital identity services. Available on Google Play Store, IKD allows citizens to store and present their population documents digitally, supporting modern public service delivery and digital transformation goals.
• PPID Kota Tangerang (Public Information Service)minorStrategic or Co-development PartnerPublic information disclosure partnership following Indonesia's freedom of information regulations. Manages formal information requests, objections, and public information classification for population administration data.
• KPU Kota Tangerang (General Election Commission)coreStrategic or Co-development PartnerCoordination partnership for election-related population data verification and voter registration integrity. DISDUKCAPIL provides population data updates to support election logistics and voter list accuracy.
• Pengadilan Agama Kota Tangerang (Religious Courts)coreStrategic or Co-development PartnerMoU partnership for marriage registration and documentation coordination between civil registration and religious court proceedings, particularly for Islamic marriage certificates (akta perkawinan).
• Kementerian Agama Kota Tangerang (Ministry of Religion)coreStrategic or Co-development PartnerCollaboration on marriage registration documentation, religious marriage certificate processing, and civil registration for religious marriage matters.
• Hospitals in Kota TangerangcoreChannel Partner/ Reseller/ DistributorPartnership with hospitals including RSUD Kota Tangerang, RS Dinda, and other healthcare facilities for on-site birth certificate registration, death certificate processing (Pelaporan Kematian), and KTP-el biometric services for patients.
• Educational Institutions (Schools and Universities)coreChannel Partner/ Reseller/ DistributorDukcapil Goes to School and Dukcapil Goes to Campus programs partnering with schools and universities including SMAN 2 Kota Tangerang, SMAN 6 Kota Tangerang, SMK Negeri 1 Kota Tangerang, Universitas Muhammadiyah Tangerang, and Universitas Pamulang for on-site KTP registration and IKD activation.
• Lapas Se-Kota Tangerang (Correctional Facilities)coreChannel Partner/ Reseller/ DistributorPartnership with correctional facilities for inmate population documentation, KTP registration for detainees, and civil registration services for released prisoners.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• General Register Office (UK): UK government department responsible for civil registration of births, deaths, marriages, and civil partnerships. Functional peer in advanced-economy jurisdiction, providing an international benchmark for service delivery, digital identity, and registration modernization.
• Direktorat Jenderal Kependudukan dan Pencatatan Sipil (Ditjen DUKCAPIL): National-level Directorate General overseeing all municipal Dukcapil offices including Kota Tangerang. Operates SIAK Terpusat and sets nationwide KTP-el, KK, and IKD standards. Functions as the regulatory and systems integrator rather than direct service provider.
• Jabatan Pendaftaran Negara (JPN) Malaysia: National Registration Department of Malaysia, the ASEAN counterpart to Indonesia's Ditjen DUKCAPIL. Operates the MyKad and MyDigital ID systems, providing identity and civil registration services at national scale — closest Southeast Asian functional analog to DISDUKCAPIL's mandate.

Direct peers

• Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya: Surabaya city's civil registration department, a fellow Tier-2 Indonesian metropolitan Dukcapil. Same service portfolio (KTP-el, KK, KIA, vital events), same funding model (APBD), and same national Ditjen DUKCAPIL integration.
• Dinas Kependudukan dan Pencatatan Sipil Kota Bandung: City-level Dukcapil for Bandung, West Java, providing the same population administration and civil registration services under Indonesian Law 23/2006. Operates Sobat Dukcapil equivalent, mobile outreach, and integrates with SIAK Terpusat in the same regulatory environment.
• Dinas Kependudukan dan Pencatatan Sipil Kota Semarang: Central Java provincial capital Dukcapil with comparable population scale and nationally recognized digital service innovations including IKD activation programs. Direct functional peer in same regulatory regime.
• Dinas Kependudukan dan Pencatatan Sipil Kota Bekasi: Neighboring Greater Jakarta municipality Dukcapil serving Kota Tangerang's adjacent commuter belt. Direct peer given geographic proximity, shared population flows, and identical compliance reporting to national DUKCAPIL.
• Dinas Kependudukan dan Pencatatan Sipil DKI Jakarta: The civil registration department for the Special Capital Region of Jakarta, operating under the same national DUKCAPIL framework and delivering the same KTP-el, KK, birth/death certificate, and IKD services. Most comparable Indonesian municipal peer, with larger scale but identical mandate and regulatory framework.

Others

• Badan Pusat Statistik (BPS) Kota Tangerang: Statistics Indonesia municipal office for Kota Tangerang. Consumes DISDUKCAPIL population data for demographic statistics and collaborates via Tangerang Satu Data. Adjacent government entity using the same population registry as primary input data source.

Regional players

• Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bogor: Bogor regency (kabupaten) level Dukcapil serving a Greater Jakarta adjacent jurisdiction. Comparable same-regional (Banten/Jabodetabek) government department with similar population administration mandate and Ditjen DUKCAPIL integration.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/playlist?list=PLzSQPIYMr6FLPs_Hz1Hffc_70SjkI9e78
• Instagraminstagram.com/dukcapilkotatangerang
• LinkedInlinkedin.com/company/dinas-kependudukan-dan-pencatatan-sipil-kota-tangerang

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang