Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya

What Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya does

Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya (Disdukcapil Kota Surabaya) is the official municipal civil registration and population administration department of Surabaya City, East Java, Indonesia, operating under the Surabaya City Government (Pemerintah Kota Surabaya). It is the legally mandated authority for issuing population documents within Surabaya, including birth certificates, death certificates, marriage and divorce certificates, electronic ID cards (KTP-el), family cards (Kartu Keluarga), child identity cards (KIA), population relocation records, and documentation for foreign residents and dual-citizenship children. The department serves all residents of Surabaya — Indonesian citizens and foreign nationals with permanent residency — across the city's sub-districts and urban villages.

The department's core technology platform is the Klampid New Generation (KNG) digital service system, a web and mobile application that allows residents to submit and track civil registration requests online, complemented by the Lontong Kupang integrated one-gate system that bridges Disdukcapil with Pengadilan Agama Surabaya and Kemenag Surabaya for unified marriage registration. Additional digital infrastructure includes KatePay (a cashless payment application using KIA cards for children aged 5–16), SapaWarga (a digital complaint and citizen feedback portal), Puntadewa (non-permanent population registration), and various service dashboards. Service delivery is distributed across multiple channels: a physical counter at the Jalan Tunjungan headquarters, partner institutions (hospitals, puskesmas, independent midwives, and houses of worship), a WhatsApp-based complaint and information channel, and mobile outreach (jemput bola) services that bring registration directly to communities.

Disdukcapil operates as a non-commercial government department funded through the Surabaya city government budget (APBD). All civil registration services are provided free of charge or at minimal administrative cost to eligible residents, with no commercial revenue generation. The department's value proposition derives from its regulatory monopoly, its authoritative population database, and its expanding digital and partner-channel distribution network, rather than from any pricing or revenue model.

Name

Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya

Legal name

Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya

Website

https://dispendukcapil.surabaya.go.id

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya is the municipal civil registration department of Surabaya, Indonesia, mandated to issue legally recognized population documents — including KTP-el, family cards, birth/death/marriage certificates, and child identity cards — to all city residents through digital, in-person, and partner-institution channels.

Ownership category

akta.pro rank

Product category

Government Civil Registration Services

akta.pro industry

PRIMARYBPAIADAB

Taxpayer Registration, Identity & Account Management

Business & Public Services/Public Sector & Government Administration/Tax, Revenue & Customs Administration

SECONDARYBPAMAEAI

Fraud Prevention & Identity Verification (IDV/KYC)

Business & Public Services/Web, Mobile & Digital Platforms/Digital Identity, Authentication & Access

SECONDARYHDADAAAF

Identity Verification & Proofing (IDV, KYC, Biometrics)

Hardware, Technology & Telecom/Cybersecurity/Identity & Access Management (IAM)

Keywords

• Civil registration services
• Population administration
• Identity document issuance
• Electronic ID services
• Government public services

Headquarters

HQ city

Surabaya

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Government-funded public service: Disdukcapil Kota Surabaya is a municipal government department funded through the Surabaya city government budget (APBD). It provides civil registration services free of charge or at minimal administrative cost to residents. No commercial revenue generation.

Go-to-market motion1 record

Distribution channels8 records

Marketing channels6 records

Core offering

Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya (Disdukcapil) is the municipal civil registration and population administration department of Surabaya City. It issues legally recognized population documents including electronic ID cards (KTP-el), family cards (KK), birth/death/marriage/divorce certificates, child identity cards (KIA), and manages population data, address changes, and dual citizenship records. Services are delivered through in-person counters, the Klampid New Generation digital platform, the Lontong Kupang integrated one-gate system, and mobile outreach (jemput bola).

Product overview

Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya operates a unified platform architecture combining core civil registration services with supporting digital infrastructure. The primary offerings include Klampid New Generation (KNG) for online document applications, Lontong kupang for integrated multi-agency services with Pengadilan Agama and Kemenag, KatePay for cashless payments via Children's Identity Cards, and SapaWarga for citizen complaints. These are complemented by additional modules for tracking, data analytics, and administrative disruption notifications. The service portfolio encompasses traditional civil registration services including birth/death certificates, marriage/divorce documentation, KTP-el, Family Cards (KK), address changes, and special population services for undocumented citizens, foreigners with permanent residency, and dual citizenship children.

Differentiator

Problem solved

Functional benefit

Brands

• Klampid New Generation (KNG): Online population services application platform for service requests
• Lontong Kupang
• KatePay
• SapaWarga

Products and services

• Klampid New Generation (KNG) Online application and tracking platform for population service requests including KTP-el, family cards (KK), birth/death/marriage certificates, and child identity cards (KIA) for Surabaya residents.
• Lontong Kupang

Quantifiable outcome

• Digital service delivery via Klampid New Generation reduces in-person visits required for civil registration services
• +2 more outcomes

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Hospitals (Rumah Sakit) Partnership NetworkcoreImplementation/ SI/ Consulting PartnerDisdukcapil Kota Surabaya has established cooperation agreements with hospitals across Surabaya to provide on-site birth certificate services for newborns. This partnership enables parents to initiate birth certificate applications at the hospital where their child was born, reducing the need for separate visits to the Disdukcapil office. The complete list of cooperating hospitals is maintained via Google Sheets documentation.
• Independent Midwives Practices (Praktik Mandiri Bidan / PMB)coreImplementation/ SI/ Consulting PartnerPartnership with independent midwife practices in Surabaya to facilitate birth certificate issuance for infants delivered outside hospitals. This extends civil registration coverage to home births and ensures all newborns can be registered regardless of delivery location. List of cooperating PMBs available via Google Sheets.
• Community Health Centers (Puskesmas) Partnership NetworkcoreImplementation/ SI/ Consulting PartnerDisdukcapil has partnered with community health centers (puskesmas) across Surabaya to offer birth certificate services and population data updates at the neighborhood health center level. This decentralized approach improves accessibility and reduces travel burden for residents in accessing civil registration services.
• Houses of Worship (Rumah Ibadah) Partnership NetworkminorImplementation/ SI/ Consulting PartnerCooperation with houses of worship across Surabaya for updating residents' religion data in population records. Religious institutions assist in verifying and updating biodata information for members of their congregations, streamlining the religion data change process for civil registration.
• Pengadilan Agama Surabaya (Religious Court) – Lontong KupangcoreStrategic or Co-development PartnerThrough the Lontong Kupang integrated one-gate system, Disdukcapil Surabaya integrates with Pengadilan Agama Surabaya (Religious Court) to streamline cross-agency processes, particularly for marriage registration and related civil documentation that requires court involvement.
• Kementerian Agama (Kemenag) Surabaya – Lontong KupangcoreStrategic or Co-development PartnerThe Lontong Kupang system also integrates Disdukcapil with Kementerian Agama Surabaya (Ministry of Religious Affairs) for coordinated marriage registration and religious marriage certificate processing, enabling unified civil documentation through a single integrated system.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Dinas Dukcapil DKI Jakarta: Provincial-level civil registration department of Jakarta, performing the same KTP-el, KK, birth/death/marriage certificate functions as Disdukcapil Surabaya under Indonesia's decentralized civil registration system. Most direct functional peer at municipal/provincial level.
• Dinas Kependudukan dan Pencatatan Sipil Kota Medan: Major-city municipal civil registration peer in North Sumatra, providing the same statutory services with its own digital service platform; useful benchmark for digital adoption patterns outside Java.
• Dinas Kependudukan dan Pencatatan Sipil Kota Semarang: Neighboring Central Java municipal civil registration department serving Semarang with the same KTP-el, vital event, and family-card mandate; comparable tier and operating environment to Surabaya.
• Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bandung: Regency-level civil registration service in West Java performing identical population administration functions (KTP-el, KK, vital event registration). Closest same-tier municipal peer outside East Java.

Broad incumbents

• Badan Pusat Statistik (BPS) Kota Surabaya: Municipal statistics agency that consumes population and vital event data outputs from Disdukcapil and produces demographic analytics, dashboards, and migration statistics for the same Surabaya geography.
• Ditjen Dukcapil SIAK Online: National SIAK (Sistem Informasi Administrasi Kependudukan) online platform operated by Kemendagri that backs the KTP-el issuance process used by every municipal Disdukcapil including Surabaya.
• Direktorat Jenderal Kependudukan dan Pencatatan Sipil (Dukcapil Kemendagri): National directorate within the Ministry of Home Affairs that sets civil registration policy, operates the national population database (SIAK), and oversees all municipal Disdukcapil departments including Surabaya. The regulatory and technical umbrella body.

Emerging players

• GovTech Edu / GovTech Procurement Indonesia: Emerging Indonesian government-technology ecosystem of vendors and integrators that build the digital platforms (e-service portals, mobile apps, integrated one-gate systems) that Disdukcapil-style departments deploy — adjacent rather than directly competing.

Others

• Pengadilan Agama Surabaya: Religious Court serving Surabaya and a Lontong Kupang integration partner; handles marriage dispensation and related legal procedures that feed into the joint marriage-registration process.
• Kementerian Agama (Kemenag) Kota Surabaya: Local office of the Ministry of Religious Affairs, one of the three partner agencies in the Lontong Kupang integrated one-gate system; participates in marriage-registration workflow with Disdukcapil.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/dinas-kependudukan-dan-pencatatan-sipil-kota-surabaya

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya