Den Jyske Kontrolcentral A/S

What Den Jyske Kontrolcentral A/S does

Den Jyske Kontrolcentral A/S (DJK) is a Denmark-based, police-approved alarm monitoring and control center operator founded in 1967 and headquartered in Esbjerg V. Operating 24/7/365, the company provides 24-hour monitoring of intrusion, fire, elevator, video, and personal emergency alarms, with trained operators coordinating guard dispatches across a national network of regional and local security companies. DJK is part of the family-owned HAE Koncernen, which has been under generational succession since 2010, and reports 48 employees.

The company's product portfolio spans core control-center services (Kontrolcentral), eldercare emergency-call handling (Care), guard dispatch coordination (Vagt), proactive video surveillance with intelligent analytics, elevator alarm response, GPS-based mobile safety, and a B2B customer-service outsourcing line (Kundehus) run jointly with sister company Flexkapacitet. Underlying technology includes proprietary alarm/video integration software called Interview, three self-developed web portals (ServiceWEB for installers, KundeWEB for end customers, VagtWEB for guard companies), and Marie Robotsen, an AI voice robot launched in 2018 for first-line alarm call handling. DJK is the only Danish control center certified to ISO 27001:2022 and holds ISO 9001:2015 plus Immix 'Best in class' certification.

Revenue is generated through recurring subscriptions and managed-services contracts with B2B channel partners (alarm installers, guard companies) and direct municipal customers (e.g., Fredensborg Kommune, Helsingør Kommune). Go-to-market is almost exclusively domestic Denmark, relying on installer referrals for end-customer acquisition and direct sales for institutional and municipality contracts; all services are quote-based. Documented outcomes include a ~50% reduction in dispatches and 35-40% annual operating-cost savings reported by Fredensborg Kommune, and 1,723,393 answered calls in 2023.

Name

Den Jyske Kontrolcentral A/S

Legal name

Den Jyske Kontrolcentral A/S

Website

https://djk.dk

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

11–50 employees

Short description

Den Jyske Kontrolcentral A/S is a Denmark-based, police-approved 24/7 alarm monitoring control center serving alarm installers, guard companies, municipalities, and end customers nationwide, with proprietary alarm-video software, AI voice-bot triage, and ISO 27001:2022 certification.

Ownership category

akta.pro rank

Product category

Security Alarm Monitoring Services

NAICS

Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162), Investigation and Security Services (5616)

akta.pro primary industry

Professional Monitoring (Burglar/Intrusion) (HSAHAAAA)

akta.pro secondary industries

Remote Video Monitoring Services (Live/Virtual Guard) (HSAHACAB), Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG), System Monitoring & Dispatch Services (Fire/CO Alarm Monitoring) (HSAHAFAF)

Keywords

• Alarm monitoring services
• Security control center
• Video surveillance monitoring
• Guard dispatch coordination
• Emergency call handling

Headquarters

HQ city

Esbjerg V

HQ country

Denmark

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Alarm Monitoring Services: 24/7 monitoring of alarm systems (intrusion, fire, elevator, etc.) with trained operators who respond to alarms and coordinate guard dispatches. Revenue is recurring, based on subscription/service contracts with alarm installers and end customers.
2. Guard Dispatch Services: Coordination of guard responses and management of guard company dispatches. DJK acts as the extended arm of both installers and guards, managing contracts and dispatch logistics.
3. Care (Elderly Care Monitoring): Hosted solution for elderly care, monitoring and responding to emergency calls from citizens. A joint service offering where DJK handles nødkald (emergency calls) as front guard or back guard for municipalities.
4. Video Surveillance Monitoring: Proactive video monitoring with intelligent video analysis. Operators monitor cameras, detect intrusions, and can make live voice announcements to deter intruders. Includes video GDPR anonymization services.
5. Kundehus (Customer Service Outsourcing): 24/7 call center / customer service outsourcing for business customers. Handles technical support, guard phone lines, personal reception, and call forwarding. Billed as a separate service with sister company Flexkapacitet for overflow/outsourcing needs.
6. Mobile Safety Solutions: GPS-based mobile safety services including personal attack alarms and Geo Fence alarms, directly connected to the control center for rapid response.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Den Jyske Kontrolcentral operates a police-approved, ISO-certified 24/7/365 alarm control center that monitors intrusion, fire, elevator, video, and personal emergency alarms, coordinates guard dispatches via a proprietary PDA-integrated dispatch system, and handles elderly care emergency calls and B2B call center outsourcing for installers, guard companies, municipalities, and end customers across Denmark. The service is supported by proprietary Interview alarm-video software, the Marie Robotsen AI voice bot, and self-developed web portals (ServiceWEB, KundeWEB, VagtWEB) for installers, end customers, and guards.

Product overview

Den Jyske Kontrolcentral A/S is a police-approved security monitoring company offering a comprehensive suite of alarm and safety monitoring services. The core offering is the 24/7/365 Kontrolcentral service for alarm monitoring, supplemented by specialized vertical solutions: Care (eldercare emergency calls), Vagt (guard dispatch coordination), Videoovervågning (proactive video surveillance with analytics), Elevatoralarmer (elevator emergency response), and Mobil tryghed (GPS-based mobile security). Customer-facing web portals include ServiceWEB for installers, KundeWEB for end customers, and VagtWEB for security personnel. The company also operates Kundehus, a 24/7 call center outsourcing service. The portfolio integrates proprietary alarm handling software (Interview) and proprietary AI voice technology (Marie Robotsen).

Differentiator

Problem solved

Functional benefit

Brands

• ServiceWEB: Webløsning for alarminstallatører og -montører til at administrere kunders alarmsystemer
• KundeWEB
• VagtWEB
• Marie Robotsen
• Min Alarm

Products and services

• Kontrolcentral (24/7 Alarm Monitoring Center) 24/7/365 monitoring of intrusion, fire, elevator, video, and personal emergency alarms by trained security staff, with coordination of guard companies and police as needed. Targeted at alarm installer partners, municipalities, and end customers across Denmark.
• Care (Elderly Care Emergency Call Monitoring) Hosted emergency-call monitoring solution for elderly care, where trained staff receive and respond to nødkald calls from citizens, acting as front guard or back guard for municipalities.
• Vagt (Guard Dispatch Coordination) Coordination of guard responses and management of dispatch contracts with regional and local security companies across Denmark, functioning as the extended arm of both alarm installers and guard companies.
• Videoovervågning (Proactive Video Surveillance) Proactive camera-based surveillance with intelligent video analytics that detects unauthorized intrusion and enables operators to issue live voice announcements to deter intruders, plus GDPR-compliant video anonymization.
• Elevatoralarmer (Elevator Alarm Monitoring) Elevator emergency monitoring and response where trained staff calm trapped individuals, attempt remote elevator reset, and coordinate technician dispatch when needed.
• Mobil tryghed (Mobile Safety / GPS Security) GPS-based mobile security services including personal assault alarms and Geo Fence alarms for vehicles and equipment, directly connected to the control center for rapid guard response.
• Kundehus (24/7 B2B Call Center Outsourcing) 24/7 customer call center and customer service outsourcing for business customers, covering technical support, guard phone lines, personal phone answering, and call routing, operated in partnership with sister company Flexkapacitet for overflow and full outsourcing.
• Marie Robotsen (Talerobotten Marie) AI Voice Robot AI-powered voice robot for automated alarm call handling that contacts designated responders via telephone, presents keypad options for self-handling, guard dispatch, or message replay, and hands off to staff at any point.

Quantifiable outcome

• Fredensborg Kommune reduced dispatches by ~50% and annual operating costs by 35-40% using DJK's control center solution.
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature6 records

Partnerships

Four partnerships are on record, tiered minor and core.

• FlexkapacitetminorStrategic or Co-development PartnerSister company within the HAE Koncern. Flexkapacitet has delivered customer-facing solutions (telephone reception, customer service, order handling) for more than 32 years in a multi-customer environment. DJK partners with Flexkapacitet for overflow and full outsourcing of customer service (Kundehus) when clients need it.
• Local and Regional Guard Companies (Lokale og regionale vagtselskaber)coreChannel Partner/ Reseller/ DistributorDJK collaborates with local and regional guard companies across Denmark to provide nationwide guard dispatch services. The local focus means guards know the areas well and are always nearby. DJK is also co-owner of several guard companies.
• ImmixcoreTechnology or IntegrationDJK is a certified Immix central, having achieved certification in 2016 and being rated 'Best in class'. Immix provides alarm management software that DJK integrates with for alarm handling and dispatch coordination.
• HAE KoncernencoreOthersHAE Koncernen is the parent company of Den Jyske Kontrolcentral. The group was founded in 1967 and underwent a generational transition starting in 2010 when Henrik Leth Egsgaard and Anett Leth Egsgaard became shareholders.

Scale indicators6 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Nokas AS: Norwegian security services provider with cash handling, guarding, and alarm monitoring/response operations. Comparable as a Nordic competitor offering integrated guarding and alarm monitoring services to enterprise and public sector clients.
• Verisure Securitas Direct: European leader in professionally monitored home and small business alarms, operating its own monitoring centers. Directly comparable as a subscription-based alarm monitoring specialist with branded customer relationships across Europe.
• SOS Alarm Sverige AB: Swedish 24/7 alarm receiving and emergency response center operator handling municipal and enterprise alarm traffic. Directly comparable as a Nordic alarm monitoring and dispatch center with public sector contracts.
• Sector Alarm Holding AS: Norwegian-headquartered alarm monitoring and security provider serving residential and business customers across the Nordics. Directly comparable as a Nordic monitored-alarm specialist with similar B2B/B2C2B channel model.
• Falck A/S: Danish-headquartered emergency and security services provider offering alarm monitoring, response, and guarding services. Directly comparable as a Danish competitor operating a 24/7 control center with municipal and enterprise contracts.

Broad incumbents

• Stanley Security (Securitas Technology): Now part of Securitas Technology, providing commercial security systems, monitoring, and integrated services. Comparable as a broad incumbent in security systems services with monitoring and intrusion detection capabilities.
• Allied Universal (G4S): Global security services and facility services company formed from G4S acquisition. Broadly comparable as a large incumbent in security with monitoring and guarding services across multiple geographies.
• Securitas AB: Swedish-headquartered global security services giant with alarm monitoring, guarding, and technology solutions. Comparable as a broad incumbent in Nordic security services with overlapping monitoring capabilities targeting enterprise and municipal customers.

Emerging players

• AddSecure Group AB: Swedish-based provider of IoT connectivity and alarm/voice communications for security and safety applications. Comparable as an adjacent player in monitored alarm communications infrastructure with Nordic presence.

Regional players

• ProSec (formerly Bewator) - Stanley Security Nordic: Nordic security systems provider offering intruder alarms, access control, and monitored solutions. Comparable as a regional Nordic player in security systems with monitoring services targeting enterprise.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/denjyskekontrolcentral
• LinkedInlinkedin.com/company/den-jyske-kontrolcentral

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Den Jyske Kontrolcentral A/S