Dog and Cat Hospital

What Dog and Cat Hospital does

Dog & Cat Hospital, LLC is a full-service veterinary hospital founded in 1937 and operating from a single location at 238 W 21st St, Norfolk, Virginia. The practice delivers comprehensive small-animal (dog and cat) veterinary care to pet owners in the Norfolk metropolitan area, organized across five service pillars: Wellness & Prevention, Testing & Diagnostics, Advanced Care, Surgical Procedures, and Urgent Care. The clinic is staffed by four DVMs (Peter Gerlach, Sharon Schrama, Shelby Bettencourt, Jordan Flynt) and a hospital manager (Crystal Keffer), supported by additional clinical staff to a total headcount of approximately 11 employees.

The technical platform centers on conventional veterinary medical equipment — digital radiography (X-ray), ultrasound, CT, MRI, dental radiography, and veterinary laser therapy — supported by an in-house diagnostic laboratory for CBC, biochemistry panels, and urinalysis. Specialty services (cardiology, oncology, ophthalmology, endocrinology, orthopedics) are delivered either in-house or via referral coordination with board-certified specialists. A digital patient engagement layer is provided through the third-party PetPage mobile app and online portal, enabling 24/7 client access to medical records, appointment scheduling, and prescription refills.

Revenue is generated primarily through professional service fees billed at the time of service (wellness exams, diagnostics, surgery, dental, urgent care), supplemented by an on-site and online pharmacy dispensing pet food, medications, and prescriptions, plus pet boarding and doggie daycare services. The clinic accepts CareCredit to extend payment terms on higher-ticket procedures. Dog & Cat Hospital is a privately held LLC affiliated with Southern Veterinary Partners (SVP), a multi-site veterinary platform referenced in the clinic's privacy policy. Pricing is quote-based and not publicly disclosed; the business operates on a direct-to-consumer model with appointments booked via phone or online.

Name

Dog and Cat Hospital

Legal name

Dog & Cat Hospital, LLC

Website

https://dogandcathospitalnorfolk.com

Company type

Private

Founded year

1937

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Veterinary Healthcare Services

NAICS

Veterinary Services (541940)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA)

akta.pro secondary industries

Veterinary Surgery Centers (Soft Tissue/Orthopedic/Neuro) (HLAMACAC), Urgent Care Veterinary Clinics (Non-ER) (HLAMAAAD), Veterinary-Affiliated/Medical Boarding (HSANADAG)

Keywords

• Veterinary services
• Pet healthcare
• Animal hospital
• Veterinary diagnostics
• Pet boarding

Headquarters

HQ city

Norfolk

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. Veterinary Services: Revenue generated from comprehensive veterinary services including wellness exams, diagnostic testing, surgical procedures, dental services, and urgent care. Full payment required at time of service.
2. Pet Products and Medications: Sale of pet food, medications, and prescriptions through on-site pharmacy and online shop. Food & Meds ordering available through the clinic's online pharmacy.
3. Pet Boarding Services: Boarding services for dogs and cats while pet owners are away. Includes doggie daycare services. Staff monitors pets for any health issues during their stay.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Dog & Cat Hospital provides comprehensive in-person veterinary medical, surgical, dental, and diagnostic care for dogs and cats, along with preventive wellness services, advanced specialty care coordination, urgent care during business hours, and pet boarding. Customers access services at a single physical clinic in Norfolk, VA and through an online pharmacy and patient portal.

Product overview

Dog & Cat Hospital is a full-service veterinary hospital established in 1937, providing comprehensive veterinary care to pets in the Norfolk, Virginia community. The practice operates as a unified service platform organized across five core pillars: Wellness & Prevention (including wellness exams, vaccinations, parasite control, nutrition, senior pet care, and hygiene services), Testing & Diagnostics (featuring in-house laboratory testing, digital radiology, ultrasound, CT, MRI, and dental radiography), Advanced Care (specialized internal medicine, oncology, cardiology, ophthalmology, orthopedics, endocrinology, laser therapy, physical rehabilitation, pain management, and behavioral therapy), Surgical Procedures (soft tissue, orthopedic, spay/neuter, dental, mass removal, and emergency surgery under anesthesia), and Urgent Care (emergency evaluation, stabilization, and hospitalization). A companion Pet Portal (PetPage) mobile app and online platform provides 24/7 access to medical records, prescriptions, appointments, and prescription refills. Additional services include pet boarding, hospice and euthanasia care, pet adoption referrals, and OFA certification. The hospital also collaborates with a network of board-certified specialists to bring advanced care seamlessly in-house.

Differentiator

Problem solved

Functional benefit

Products and services

• Wellness & Prevention Services
• Testing & Diagnostics
• Advanced Care Services
• Surgical Procedures
• Urgent Care
• Pet Boarding
• Pet Portal (PetPage)
• Pet Food & Pharmacy
• Pet Hospice & Euthanasia

Quantifiable outcome

• 85% of cats and 92% of dogs over age 3 have periodontal disease, highlighting the importance of regular dental care

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Scale indicators3 records

Expansion highlights4 records

Emerging players

• BluePearl Pet Hospital: Specialty and emergency veterinary hospital chain — competes for the same complex cardiology, oncology, orthopedic, and ER cases Dog & Cat Hospital either treats in-house or refers out.

Broad incumbents

• Banfield Pet Hospital: Nationwide corporate GP chain operating inside PetSmart locations; offers wellness-plan-driven preventive care directly competitive with Dog & Cat Hospital's wellness and vaccination services.
• Thrive Pet Healthcare: Multi-specialty and general practice veterinary network; comparable service-mix (GP plus specialty referral) and similarly consolidated ownership structure to SVP-backed clinics.
• National Veterinary Associates (NVA): Major veterinary consolidator with similar GP-plus-specialty clinic profile; comparable acquisition-multiples and operating model to a corporate-backed clinic like Dog & Cat Hospital.
• PetVet Care Centers: Community-based veterinary hospital network with GP, specialty, and ER capabilities — operates on the same SVP/NVA-style consolidator playbook and competes regionally for pet-owner share.
• VCA Animal Hospitals: Largest corporate network of general and specialty veterinary hospitals in the U.S.; competes with Dog & Cat Hospital for Norfolk pet owners and is part of the same corporate-roll-up competitive landscape as SVP.

Regional players

• Ghent Veterinary Hospital: Independent GP and urgent-care veterinary practice in Norfolk, VA — direct local competitor for the same pet-owner segment in the same trade area.
• Bayside Animal Hospital: Hampton Roads full-service small animal hospital; competes with Dog & Cat Hospital for general practice, surgical, and boarding clients in the broader Norfolk/Virginia Beach market.

Others

• CareCredit: Healthcare financing partner accepted at Dog & Cat Hospital — comparable 'adjacent enabler' to other vet clinics; relevant as shared payment-infrastructure peer across the industry.
• Southern Veterinary Partners (SVP): The actual parent/affiliate platform for Dog & Cat Hospital; comparable portfolio-clinic economics illustrate the broader SVP network economics and acquisition-template the subject clinic fits into.

Market position

Strengths5 records

Weaknesses5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/dog-and-cat-hospital

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dog and Cat Hospital