Cairns Regional Domestic Violence Service

What Cairns Regional Domestic Violence Service does

Cairns Regional Domestic Violence Service Inc. (CRDVS) is a nonprofit charitable organization incorporated under Queensland law in September 2000 and operating continuously in the domestic and family violence sector since 1987. Headquartered in Cairns, Far North Queensland, CRDVS delivers free, confidential adult and child counselling, court support for Domestic Violence Protection Order applications, community education, and fee-for-service professional training across three regional locations (Cairns, Atherton, Mareeba). It also convenes the Cairns Collective Impact on Domestic & Family Violence (CCIDFV), an 18-agency coalition aimed at integrated service response.

Its core service portfolio comprises five products: Adult Counselling, the "As Kids See It" Child and Youth Counselling Programme (ages 4–17), Court Support, Community Education (including school-based Healthy Relationships workshops and Legal Studies DV Legislation curriculum), and Professional Training (Module 1: Recognising and Responding to DV; Module 2: Effects on Children). The underlying technology stack is conventional nonprofit infrastructure: phone-based intake, in-person case management, a website at dvcairns.org, a Facebook page, a YouTube channel, and bi-annual email newsletters. No proprietary platforms, AI/ML systems, or digital delivery channels are identified. Service delivery is relationship-led rather than technology-led.

CRDVS's revenue model rests on three streams: (1) triennial core funding from the Queensland Department of Justice and Attorney General as one of the state's designated Regional Domestic Violence Services; (2) Donations and community fundraising (the Gift Fund is a Deductible Gift Recipient with the ATO); and (3) fee-for-service professional training delivered to organizations and community groups. The organization is endorsed as a Public Benevolent Institution and DGR (ATO, 2002), is governed by a volunteer management committee, and is led by CEO Amanda Lee-Ross. Customers (in a service-delivery sense) are adult and child victims/survivors of DFV referred via police, hospitals, schools, the CCIDFV network, and self-referrals.

Name

Cairns Regional Domestic Violence Service

Legal name

Cairns Regional Domestic Violence Service Inc.

Website

https://dvcairns.org

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

Cairns Regional Domestic Violence Service Inc. is a Queensland nonprofit delivering free adult and child counselling, court support, community education, and professional training on domestic and family violence across Cairns, Atherton, and Mareeba, funded primarily by the Queensland Government.

Ownership category

akta.pro rank

Product category

Domestic and Family Violence Support Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industry

Protection Services (GBV, Child Protection, Legal Aid) (BPADADAH)

Keywords

• Domestic violence support
• Crisis intervention services
• Victim advocacy
• Community education
• Trauma counselling

Headquarters

HQ city

Cairns

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Funding: Triennial funding from Queensland Department of Communities (now Department of Justice and Attorney General). This is the primary revenue source for operational costs.
2. Donations and Fundraising: Additional revenue raised through community fundraising campaigns, individual donations, and special events. Donations support emergency financial and material assistance to clients. Gift Fund is a Deductible Gift Recipient with ATO.
3. Professional Training Services: Fee-for-service professional training programs on Domestic & Family Violence recognition and response, delivered to organizations and community groups.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Cairns Regional Domestic Violence Service is a nonprofit specialist support organization that delivers crisis intervention, safety planning, counselling, court advocacy, and case management for people experiencing domestic and family violence in the Cairns region of Far North Queensland. The service also runs community education, professional training, and prevention programs aimed at reducing domestic violence across the region.

Product overview

Cairns Regional Domestic Violence Service is a nonprofit organization offering a coordinated portfolio of support services for individuals affected by domestic and family violence. The core service suite includes Adult Counselling (individual face-to-face sessions addressing trauma and safety planning), the 'As Kids See It' Child and Youth Counselling Programme (for children aged 4-17), Court Support (assistance with Domestic Violence Protection Orders and court proceedings), Community Education programs (for schools and community groups), and Professional Training modules. The Cairns Collective Impact initiative unifies 18 partner agencies under a shared vision to create an integrated community response to domestic violence. Services are free, confidential, and available across multiple locations including Cairns, Atherton, and Mareeba.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Support and Safety Planning

Quantifiable outcome

• 1,764 people provided with crisis support and ongoing counselling in 2009
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Cairns Collective Impact on Domestic & Family Violence (CCIDFV)coreStrategic or Co-development PartnerA coalition of 18 government and non-government agencies in the Cairns area working together to develop an integrated service response to reduce the incidence and impact of Domestic and Family Violence. The vision is to 'Change the future, make domestic violence history'.
• Wuchopperen Health ServicecoreStrategic or Co-development PartnerCollaborative partner in the 'Healthy Relationships are formed by Healthy Choices' film project. Wuchopperen is a community-controlled health organization serving Aboriginal and Torres Strait Islander communities in Far North Queensland.
• Wangetti CollegecoreStrategic or Co-development PartnerStudent collaborators in the 'Healthy Relationships are formed by Healthy Choices' film project. Students developed the film's content, making it relevant to their peers and community context in Far North Queensland.
• Department of Justice and Attorney General (Queensland Government)coreOthersPrimary funder of the Cairns Regional Domestic Violence Service. The organization is funded on a triennial basis to provide domestic violence support services in the Cairns and Tablelands regions.
• LifelineminorStrategic or Co-development PartnerHistorical partner from the organization's founding in 1987. The DVAG (Domestic Violence Action Group) included Lifeline volunteers and the organization initially sought an auspice arrangement with Lifeline while retaining a volunteer reference group for strategic direction.
• Ruth's Women's ShelterminorStrategic or Co-development PartnerHistorical founding partner from 1987 Domestic Violence Action Group (DVAG). Contributed volunteers to the initial grassroots group that evolved into CRDVS.
• Women's Information and Referral CentreminorStrategic or Co-development PartnerHistorical founding partner from 1987 Domestic Violence Action Group (DVAG). Contributed volunteers to the initial grassroots group that evolved into CRDVS.
• Cairns Base Hospital Social WorkerminorStrategic or Co-development PartnerHistorical founding partner from 1987 Domestic Violence Action Group (DVAG). Contributed social work expertise to the initial grassroots group that evolved into CRDVS.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Lifeline Australia: National crisis support and suicide prevention service that historically hosted CRDVS under an auspice arrangement. Comparable in crisis counselling mission and nonprofit funding model, but at much larger national scale.
• 1800RESPECT: Australian national sexual assault and domestic and family violence counselling helpline. Comparable as a frontline DV service provider, but operates at national scale with federally funded digital-first delivery rather than regional in-person counselling.
• DVConnect: Statewide DV service in Queensland providing phone and online crisis support. Comparable because it operates in the same DV service category within Queensland, but at much greater geographic scale and with a focus on digital/phone rather than in-person regional delivery.
• Relationships Australia (Queensland): Federally funded nonprofit delivering family and relationship counselling across Australia, including DV-related services. Comparable in counselling and family support delivery, but at much larger national scale and broader scope than DV specialization.

Direct peers

• No to Violence: Australian peak body for working with men to end family violence, providing perpetrator intervention programs and professional training. Comparable as a DV-focused training and intervention provider serving similar professionals and community audiences.
• Aboriginal Family Violence Prevention & Legal Service Queensland (AWAVA): Queensland-based Aboriginal and Torres Strait Islander family violence prevention and legal service. Comparable in DV service category and overlapping regional catchment, with specialized focus on Indigenous communities.

Regional players

• Women's Safety NSW: Peak body for specialist women's domestic violence services across NSW. Comparable in mission and service category, but operates in a different state (NSW) rather than Queensland, making it a regional rather than direct peer.
• Domestic Violence Victoria (DV Vic): Peak body representing specialist family violence services across Victoria. Comparable as a sector representative and DV service support organization in the same category, but based in Victoria rather than Queensland.
• Centacare FNQ: Far North Queensland-based community services organization delivering family support, counselling, and DV-related services in the same geographic catchment. Comparable in regional coverage and social service mission but with broader service scope.

Emerging players

• Bravehearts: Australian child protection-focused nonprofit delivering education and support services related to child sexual assault and exploitation. Comparable in community education mission and child/youth safeguarding focus, but specialized in child sexual assault rather than family violence broadly.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/watch?v=bCFFxXJ6mJA&feature=share&list=PL6QgzZ-ICN9-y6GbbpWKLDykmS0tWxVwF
• Facebookfacebook.com/dvcairns
• LinkedInlinkedin.com/company/cairns-regional-domestic-violence-service

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

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