Dynava AB
Dynava is a Nordic outsourced customer service and contact center provider that delivers multilingual, multichannel customer support and proactive customer care to enterprise and public-sector clients across energy, facility services, waste management, telecom, retail, and other verticals.
- Company typePrivate
- Founded-
- HeadquartersHelsinki, Finland
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Dynava AB does
Dynava is a Nordic outsourced customer service and contact center provider that delivers multichannel customer support to enterprise, mid-market, and public-sector clients. The company serves customers across nine verticals — facility services, energy and electricity, waste management, e-commerce, public sector, logistics, retail, telecommunications, and healthcare — with named references including Telenor, Stockholm Gas, Stockholms läns landsting, Stark, Universitets- och högskolerådet, Adven, Ekokymppi, and Pakettipiste. Its service portfolio comprises three interconnected offerings: Outsourced Customer Service (core multichannel delivery), Customer Care (proactive retention and churn reduction), and Industry-Specific Solutions (specialized expertise for sector-specific inquiries such as energy billing or waste-management scheduling).
The platform integrates smart technology with human expertise, automating up to 70% of first-level contacts while routing more complex interactions to specialists. Service delivery spans phone, chat, email, WhatsApp, Messenger, social media, and on-site service points, with 24/7 availability and multilingual support in Finnish, Swedish, and English. International delivery capacity is provided through operations hubs in Tallinn (Estonia), Chisinau (Moldova), Dakar (Senegal), and Nicosia (Cyprus), enabling flexible staffing and cost-efficient scaling for Nordic clients. A Dynava LAB initiative is referenced for ongoing service and platform innovation.
Commercially, Dynava operates a B2B managed services model with quote-based pricing and multi-year subscription contracts that convert clients' fixed staffing costs into flexible, predictable capacity. Go-to-market is enterprise field sales with localized sales teams across the Nordics and a "Request a quote" / "Contact our local sales" conversion motion. The company has approximately 97 employees, is incorporated under the legal name Dynava Oy, and shows a potential corporate affiliation with the Eniro Group based on website footer references, though no formal parent-subsidiary relationship is documented. No funding history, revenue, or financial disclosures are present in the public record.
Dynava AB firmographics
Firmographics- Name
- Dynava AB
- Legal name
- Dynava Oy
- Website
- https://dynava.se
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Dynava is a Nordic outsourced customer service and contact center provider that delivers multilingual, multichannel customer support and proactive customer care to enterprise and public-sector clients across energy, facility services, waste management, telecom, retail, and other verticals.
- Ownership category
- akta.pro rank
Dynava AB industry classification
Industry- Product category
- Customer Service Outsourcing
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)
- akta.pro secondary industry
- Technical Support & Helpdesk Contact Centers (BPAAAAAI)
Keywords
Where Dynava AB is headquartered
LocationHeadquarters
- HQ city
- Helsinki
- HQ country
- Finland
- HQ region
- Europe
Offices6 records
Markets served
Dynava AB business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others
Revenue model
- Outsourced Customer Service Contracts: Dynava provides outsourced customer service and contact center services to businesses on a contract basis. The service is built and developed together with the client based on the business's needs and goals. Pricing is quote-based and scales with demand — fixed staffing costs are turned into flexible and predictable costs. The company operates 24/7 when needed and staffing scales from quiet periods to peak demand without additional recruitment costs for clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom enterprise contracts based on client needs and scale |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Dynava AB product offering
Product offeringCore offering
Dynava is a Nordic customer service partner that provides outsourced customer service and contact center services to businesses across all channels — phone, chat, email, instant messaging, and social media — delivered multilingually in Finnish, Swedish, and English and available 24/7. The company combines over 100 years of customer service experience with smart technology that automates up to 70% of first-level contacts, while specialists handle complex interactions, proactive customer care, and industry-specific service across sectors such as energy, waste management, facility services, e-commerce, logistics, and the public sector.
Product overview
Dynava offers a unified outsourced customer service and contact center services platform serving Nordic businesses. The portfolio comprises three interconnected offerings: Outsourced Customer Service (core multichannel delivery across phone, chat, email, messaging, and social media), Customer Care (proactive retention and relationship management), and Industry-Specific Solutions (specialized expertise for energy, waste management, facility services, e-commerce, and public sector). All services leverage smart technology with automation capabilities and are delivered by experts with over a hundred years of combined experience.
Differentiator
Problem solved
Functional benefit
Products and services
- Outsourced Customer Service Multichannel outsourced customer service delivered across phone, chat, email, instant messaging (WhatsApp, Messenger), social media, and on-site service points, available 24/7 and multilingual in Finnish, Swedish, and English. Targeted at Nordic enterprise and mid-market businesses that want to convert fixed staffing costs into flexible, scalable capacity.
- Customer Care Proactive customer relationship management service that manages contract situations, reaches out at the right time, and works to strengthen trust and reduce churn for Nordic business clients.
- Industry-Specific Customer Service Solutions Specialized customer service expertise delivered for specific verticals including energy and electricity, waste management and recycling, facility services, logistics, e-commerce, public sector, healthcare, and telecommunications, tailored to the customer inquiries typical of each industry.
Quantifiable outcome
- Client NPS score of 53 demonstrating customer trust and satisfaction
- +2 more outcomes
Companies that use Dynava AB
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles1 record
Dynava AB technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Dynava AB partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights6 records
Dynava AB competitors and assessment
Company assessmentDirect peers
- Puzzel: Nordic-headquartered cloud contact center and customer experience vendor serving Scandinavian enterprises and public sector. Closely comparable to Dynava in Nordic focus, regulated-vertical expertise, and omnichannel/automation positioning.
- Transcom Worldwide: Headquartered in Stockholm and one of the largest Nordic-rooted outsourced customer experience and contact center providers. Directly comparable to Dynava in target customers (Nordic and European enterprises), service mix (multilingual inbound/outbound), and B2B field-sales GTM.
Broad incumbents
- Teleperformance: Global leader in outsourced customer experience management with operations across 80+ countries. Comparable to Dynava in core service (omnichannel contact center outsourcing) but operates at vastly larger scale and serves a global, cross-industry customer base.
- Konecta: European and Latin American customer experience and BPO provider offering outsourced contact center services. Comparable to Dynava in multilingual omnichannel delivery and B2B enterprise sales motion.
- Foundever (formerly Sitel Group): Global CX outsourcing provider offering multilingual contact center and customer support across industries. Comparable to Dynava in core offering (multilingual outsourced customer service) but with much broader geographic and vertical reach.
- Concentrix: Global customer experience and BPO provider following the Webhelp combination, with deep European presence. Comparable to Dynava as an outsourcer of contact center services for enterprise clients across multiple verticals.
- Arvato (Bertelsmann): European-headquartered BPO and customer service provider serving enterprise and public-sector clients. Comparable to Dynava in multilingual omnichannel contact center delivery and vertical expertise, especially for regulated Nordic/European accounts.
- Majorel (now part of Teleperformance): Global CX and BPO provider with strong European presence, offering multilingual contact center services comparable to Dynava's multilingual Nordic delivery model.
Others
- Telia Customer Service / Telia Finland operations: Telia is both a major Nordic telecom and a buyer of large-scale customer service capacity; comparable as a reference point for Nordic telecom-grade CX delivery scale and automation maturity relevant to Dynava's target verticals.
Emerging players
- GoCustomer (Eniro subsidiary): Likely sibling or affiliated brand within the Eniro Group ecosystem that also offers customer service or SMB digital services in the Nordics. Comparable to Dynava as a Nordic customer-service brand potentially sharing go-to-market and operational infrastructure.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key highlights6 records
Customer concentration
Dynava AB social profiles
Digital presenceDynava AB financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dynava AB leadership team
Management profileNumber of profiles
Dynava AB funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dynava AB M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dynava AB
What does Dynava AB do?
Dynava is a Nordic customer service partner that provides outsourced customer service and contact center services to businesses across all channels — phone, chat, email, instant messaging, and social media — delivered multilingually in Finnish, Swedish, and English and available 24/7. The company combines over 100 years of customer service experience with smart technology that automates up to 70% of first-level contacts, while specialists handle complex interactions, proactive customer care, and industry-specific service across sectors such as energy, waste management, facility services, e-commerce, logistics, and the public sector.
Is Dynava AB a public or private company?
Dynava AB is a private company. It is classified as unknown and is currently operating.
When was Dynava AB founded?
Dynava AB was founded in -1. It employs 51 to 100 people.
Where is Dynava AB based?
Dynava AB is headquartered in Helsinki, Finland, in the Europe region.
How does Dynava AB make money?
One revenue line is on record: outsourced Customer Service Contracts.
Who are Dynava AB's main competitors?
Direct peers on record are Puzzel and Transcom Worldwide. Broad incumbents are Teleperformance, Konecta, Foundever (formerly Sitel Group), Concentrix, Arvato (Bertelsmann) and Majorel (now part of Teleperformance). Telia Customer Service / Telia Finland operations is listed as an others. GoCustomer (Eniro subsidiary) is listed as an emerging player.
Does Dynava AB have an API?
No public API is recorded for Dynava AB.
What industry is Dynava AB in?
Dynava AB's product category is Customer Service Outsourcing. Its primary akta.pro industry code is BPAAABAN, Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations, with a secondary code of BPAAAAAI, Technical Support & Helpdesk Contact Centers. Its NAICS code is 56142 and its SIC code is 7363.