East Hampshire District Council

What East Hampshire District Council does

East Hampshire District Council (EHDC) is a statutory local government authority in the United Kingdom, established in 1973 and headquartered at Petersfield, Hampshire. As a district council operating within a two-tier English local government structure, EHDC serves roughly 130,000 residents and local businesses across the East Hampshire district, discharging statutory duties including waste collection, planning determinations, council tax billing, housing allocations, licensing, building control, environmental health, and elections administration.

The council delivers services through a multi-channel model combining its MyEHDC online customer portal, the easthants.gov.uk public website, and in-person access at council offices. Its technology stack relies primarily on third-party SaaS platforms: Civica EP handles payment processing, Idox Lalpac powers the licensing portal, PROACTIS ProContract manages procurement above £10,000, and Granicus GovDelivery supports email bulletins. Granicus-style newsletter distribution and ReachDeck accessibility tooling round out the digital layer; analytics runs on Google Analytics.

EHDC is publicly funded through council tax, retained business rates, central government grants, and transactional service fees (planning applications, building control, licensing). It is governed by elected councillors, accountable to residents, and operationally partnered with Hampshire County Council for upper-tier services. The council employs 271 staff (March 2025) and operates a wholly-owned subsidiary, EH Commercial Services Limited. EHDC is currently engaged in the Local Government Reorganisation process, which may reshape its jurisdiction.

Name

East Hampshire District Council

Legal name

East Hampshire District Council

Website

https://easthants.gov.uk

Company type

Public

Founded year

1973

Operating status

Operating

Headcount range

101–250 employees

Short description

East Hampshire District Council is a UK statutory local government authority based in Petersfield, Hampshire, delivering statutory public services including waste collection, planning, council tax, housing, licensing, and environmental health to district residents and businesses, funded via taxation and grants.

Ownership category

akta.pro rank

Product category

Local Government Public Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Solid Waste Collection (562111), Administration of Environmental Quality Programs (924), Administration of Environmental Quality Programs (9241)

SIC

Services-To Dwellings & Other Buildings (7340), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Solid Waste & Recycling Services Administration (BPAIACAH), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Local government services
• Waste management services
• Planning application services
• Council tax administration
• Public housing services

Headquarters

HQ city

Petersfield, Hants

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Council Tax: Local taxation levied on residential properties within East Hampshire district to fund council services
2. Business Rates: Levied on commercial properties and businesses operating within the district
3. Service Fees and Charges: Fees for various council services including planning applications, building control, licensing, parking permits, and other regulatory services. Detailed fees and charges schedule is published.
4. Government Grants: Central government funding and grants for local services and initiatives

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

East Hampshire District Council is a statutory UK local government authority delivering mandated public services to residents and businesses within the East Hampshire district, including domestic waste collection, planning application processing, council tax billing, housing benefit administration, building control approvals, licensing, parking enforcement, and environmental health services. The council operates the MyEHDC online customer portal alongside physical service points for citizen access.

Product overview

East Hampshire District Council operates a unified online service portal providing residents access to local government services including bin collections, planning applications, council tax, benefits, housing, licensing, and parking. The primary digital interface is the MyEHDC customer portal, which integrates various service modules for account management and transactions. Services are delivered through a combination of direct council systems and third-party platforms including Civica for payments, PROACTIS ProContract for procurement, Idox Lalpac for licensing, and Granicus GovDelivery for communications.

Differentiator

Problem solved

Functional benefit

Products and services

• MyEHDC Online Customer Portal Centralised digital self-service portal that allows East Hampshire residents to access council services, manage their account, submit FOI requests, view and pay bills, and request services through a single sign-on interface.
• Bin Collections Scheduled domestic waste, recycling, and garden waste collection service for households across the East Hampshire district, with online bin calendar lookup and missed-collection reporting.
• Planning Services Statutory planning application submission, search, commenting, and policy service for residents, businesses, and developers proposing building works or changes of use within the East Hampshire district.
• Council Tax Administration Council tax billing, online payment, account management, and support-scheme administration for residential properties within the East Hampshire district.
• Benefits Administration Statutory administration of housing benefit, council tax support (formerly council tax benefit), and universal credit assistance for eligible East Hampshire residents.
• Building Control Building regulation approval service for new building works, alterations, and conversions, including application submission, fee publication, and site inspections for compliance with building regulations.
• Business Services Business-facing support service providing business rates billing and relief information, apprenticeship funding guidance, and commercial waste services for local businesses operating in East Hampshire.
• Climate and Environment Services Environmental strategy implementation, home energy efficiency advisory services, and the Community Climate Action Fund grant programme for residents and community groups in East Hampshire.
• Housing Services Housing options and advice service including social housing applications through Hampshire Home Choice, emergency housing support, and private sector housing assistance for East Hampshire residents.
• Licensing Services Statutory licensing application service and public registers covering hackney carriage and private hire drivers, alcohol premises, gambling, animal activities, and sexual entertainment venues within the district.
• Parking and Traffic Management Civil parking enforcement service including payment and challenge of penalty charge notices, parking permit issuance, and traffic regulation orders within the East Hampshire district.
• Freedom of Information (FOI) Portal Online portal for submitting, tracking, and responding to Freedom of Information Act and Environmental Information Regulations requests directed at East Hampshire District Council.

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Partnerships

One partnership is on record.

• Hampshire County CouncilcoreStrategic or Co-development PartnerHampshire County Council is referenced extensively as a partner for various services including children's services, adult services, transport, and economic development. The district council works collaboratively with the county council on shared services and regional initiatives.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Chichester District Council: West Sussex district council with a comparable rural-urban population mix and identical service portfolio including waste, planning, housing, and licensing. Closely comparable operating model and financing structure.
• Winchester City Council: Adjacent Hampshire district council serving a similar mix of urban and rural residents with the same local government service mandate. Directly comparable in scope, population, and funding model.
• Basingstoke and Deane Borough Council: Larger Hampshire district council with overlapping services and overlapping geographic considerations during local government reorganisation. Provides a useful comparison point for service scale and digital delivery.
• Test Valley Borough Council: Neighbouring Hampshire authority with comparable rural-district profile and the same statutory services. Similar size and revneue base, making it a close operational and structural peer.
• Hart District Council: Small Hampshire district council with a similar population scale and service offering. Operates under the same Hampshire County Council and faces the same local government reorganisation pressures.
• Havant Borough Council: Neighbouring Hampshire district council serving a similar-sized population with comparable service portfolio including waste collection, planning, council tax, and licensing. Operates under the same Hampshire County Council, making it a direct structural and operational peer.
• Eastleigh Borough Council: Another Hampshire district council with comparable population and service scope, including bin collections, planning, business rates, and licensing. Same two-tier local government structure under Hampshire County Council.

Others

• Granicus (GovDelivery): Provider of EHDC's email bulletin and citizen communications platform. Major supplier of government communication technology and an infrastructure partner to EHDC's public engagement model.
• Idox Software: Supplier of EHDC's Lalpac licensing management system and a key vendor across UK local authorities for planning and licensing software. Adjacent ecosystem participant rather than a direct competitor.
• Civica UK: Provider of EHDC's payment processing platform (Civica EP) and a major vendor of software to UK local government. While not a peer in the service-delivery sense, it is the principal technology supplier and enables EHDC's service model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/east-hampshire-district-council

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about East Hampshire District Council