Kementerian Luar Negeri

What Kementerian Luar Negeri does

Kementerian Luar Negeri (KLN) is the Malaysian Ministry of Foreign Affairs, headquartered in Putrajaya, Malaysia. As a federal government ministry, KLN is both a user and a Level 0 administrator of the centralized Human Resource Management Information System (HRMIS) 2.0, which is developed and maintained by Jabatan Perkhidmatan Awam (JPA) under the Prime Minister's Department. The headcount of 48 reflects the KLN-level HRMIS operational and administrative staff, not the ministry's full workforce. KLN operates a dedicated HRMIS helpdesk ([email protected], 03-88874067 / 03-88874362) supporting civil servants under the ministry.

The core product being utilized and supported is HRMIS 2.0, a web-based HR management platform accessible via Internet Explorer 10+, Chrome 39+, Firefox 30-39, Safari 5+, and Chrome for Android, complemented by the MyHRMIS Mobile application available on Google Play, Apple App Store, Huawei AppGallery, and GAMMA. The platform covers personal records, leave management, performance evaluation (MyPerformance/SKU), remuneration and benefits (with iGFMAS integration for travel claims), myPortfolio competency management, ASSIST staffing data, asset declaration, and disciplinary management. Helpdesk support is delivered through the SPMB (Sistem Pengurusan Meja Bantuan) system and ministry-level Level 0 administrators. The system's history traces from KPI implementation in 2009, full rollout in 2017, the SPMB launch in 2018, the HRMIS 2.0 relaunch in 2019, and the SSPA implementation in 2025.

The business model is non-commercial: HRMIS is a public sector information system funded through the Malaysian government budget and provided as a public service to all federal ministries, state secretariats, and statutory bodies. There is no pricing model, no revenue generation, and no external investment. The parent entity is the Government of Malaysia (Kerajaan Malaysia), and the system is operated by JPA as government infrastructure. Customer segmentation is exclusively vertical: Malaysian federal and state government agencies, with no commercial or international customers served. Marketing and communication are handled through JPA's official portal (eghrmis.gov.my), helpdesk channels, and ministry-level administrators.

Name

Kementerian Luar Negeri

Legal name

Jabatan Perkhidmatan Awam Malaysia (HRMIS Portal)

Website

https://eghrmis.gov.my

Company type

Public

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Kementerian Luar Negeri is a Malaysian federal ministry headquartered in Putrajaya that administers an HRMIS helpdesk, accessing the centralized Human Resource Management Information System (HRMIS) 2.0 operated by JPA to manage civil servant records, leave, performance, and remuneration across all government ministries and state secretariats.

Ownership category

akta.pro rank

Product category

Public Sector HR Software

NAICS

Administration of Human Resource Programs (9231)

SIC

Services-Management Services (8741)

akta.pro primary industry

Core HR & HRIS (BPACAPAA)

akta.pro secondary industries

HR Service Delivery, Case Management & Employee Self-Service (BPACAPAL), HR Operations Administration (HRIS Admin, Records, Employee Data Mgmt) (BPACAKAC), HR Shared Services Centers (Captive/Managed) (BPACAKAB), HRIS/HCM Managed Services & Support (BPAEAGAF), HR Compliance, Policy, EEO & Labor Law (BPACAPAM)

Keywords

• Human resource management
• Government HR software
• Public service management
• Employee management system
• Civil service administration

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations

Distribution channels3 records

Marketing channels3 records

Core offering

HRMIS 2.0 is a centralized web-based Human Resource Management Information System used by the Ministry of Foreign Affairs (Kementerian Luar Negeri) and all other Malaysian federal ministries, departments, and state secretariats to manage civil servant records, leave, performance evaluation, remuneration, claims, portfolios, and asset declarations. It is complemented by the MyHRMIS Mobile application for personal information access and the SPMB helpdesk system for user support, all operated by Jabatan Perkhidmatan Awam (JPA) Malaysia.

Product overview

The HRMIS (Human Resource Management Information System) is a comprehensive, platform-based suite of HR management applications for the Malaysian public sector. The core product is HRMIS 2.0, a web-based system accessible via browsers including Internet Explorer 10+, Chrome 39+, Firefox 30-39, and Safari 5+, complemented by the MyHRMIS Mobile application available on Google Play Store, Apple App Store, Huawei AppGallery, and GAMMA. The platform is supported by the Sistem Pengurusan Meja Bantuan (SPMB) for help desk operations. Key sub-modules include MyPerformance for performance evaluation, myPortfolio for competency portfolio management, leave management, remuneration and claims management, ASSIST for staffing data, and asset declaration. The system is operated by the Jabatan Perkhidmatan Awam (JPA) and serves all Malaysian government ministries and agencies.

Differentiator

Problem solved

Functional benefit

Brands

• MyHRMIS Mobile: Mobile application for public servants to check personal information, leave records, and make various HR-related requests
• HRMIS 2.0
• SPMB (Sistem Pengurusan Meja Bantuan)
• eSILA / eSILA v2
• MyKehadiran

Products and services

• HRMIS 2.0 (Sistem Maklumat Pengurusan Sumber Manusia) Web-based Human Resource Management Information System for Malaysian public sector employees, supporting personal records, leave management, performance evaluation, travel claims, and employer-employee relations. Operated by JPA and accessed by Kementerian Luar Negeri and other federal ministries.
• MyHRMIS Mobile Mobile application enabling public sector employees to check personal information, apply for leave, manage out-of-office requests, view employee data status, and submit complaints and improvement suggestions. Available on Google Play Store, Apple App Store, Huawei AppGallery, and GAMMA.
• SPMB (Sistem Pengurusan Meja Bantuan) Online help desk system for managing ICT application complaints using HRMIS login credentials, with end-to-end complaint management and responsive display for various devices.

Quantifiable outcome

• Supports all Malaysian government ministries and agencies including 16 ministries and all 16 state secretariats (Setiausaha Kerajaan Negeri)
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Jabatan Perkhidmatan Awam (JPA) MalaysiacoreTechnology or IntegrationJPA is the central government department that develops, maintains, and manages the HRMIS 2.0 system used by all Malaysian government ministries and agencies including Kementerian Luar Negeri. KLN's HRMIS access is provided and supported by JPA through the centralized HRMIS portal.

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Oracle HCM Cloud: Oracle's cloud HCM platform covering HR, payroll, talent, and workforce management. Comparable as a comprehensive system-of-record for large workforces, including public-sector deployments, and represents a credible alternative to a centralized government HRIS.
• UKG (Ultimate Kronos Group): Large HCM and workforce management vendor combining HR, payroll, and time/attendance. Comparable in offering integrated HR plus attendance and workforce administration at enterprise and public-sector scale.
• Workday: A leading enterprise cloud HCM platform widely used by large public-sector and private organizations. Comparable to HRMIS as a strategic, system-of-record HR suite covering workforce, compensation, and performance, though sold commercially and used by many governments globally.
• ADP: Global HR/payroll and HCM provider used by very large employers including public-sector organizations. Comparable in delivering payroll-integrated HR at scale, though primarily commercially deployed rather than built as a government-internal platform.
• SAP SuccessFactors: Enterprise HCM suite from SAP offering core HR, payroll, performance, and learning modules. Comparable to HRMIS in functional scope across the HR lifecycle, and frequently deployed in government and large public-sector environments.

Regional players

• SD Worx: European-headquartered HR and payroll provider with operations across multiple European markets. Comparable as a regional HCM/payroll specialist, though focused on European rather than ASEAN government deployments.
• Ramco Global HR & Payroll: Asia-headquartered HCM and payroll vendor with strong presence across Southeast Asia, the Middle East, and India. Comparable as an HCM platform actively sold to government and large enterprises in markets neighboring Malaysia.

Emerging players

• BambooHR: Cloud HRIS aimed at SMB and mid-market organizations with modules for employee records, onboarding, performance, and time-off. Comparable in delivering employee self-service HR via web and mobile, though at a smaller scale than HRMIS.

Direct peers

• Ceridian / Dayforce: Mid-to-large enterprise HCM platform combining HR, payroll, benefits, and workforce management in a single suite. Comparable to HRMIS in target scale and integrated module approach, and commonly deployed where one system must serve an entire organization.

Others

• Government Technology Agency (GovTech) — Singapore HR systems: Singapore's government technology agency that builds and operates centralized digital systems for the Singapore public service, including HR-adjacent platforms. Comparable as a peer public-sector operator of national HR and administrative systems in a neighboring ASEAN country.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@changemanagementhrmisjpa5373
• Instagraminstagram.com/hrmis2all/?hl=en
• LinkedInlinkedin.com/company/kementerian-luar-negeri

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kementerian Luar Negeri