What El Paso County 911 District does

The El Paso County 911 District is a voter-approved government special purpose district created on August 25, 1987 under Texas Health and Safety Code Chapter 772, and it has operated the county's 9-1-1 emergency communications system since going live on September 25, 1989. Headquartered at 6055 Threadgill Avenue in El Paso, Texas, with 25 employees, the district owns and operates the regional 9-1-1 phone system, Computer-Aided Dispatch (CAD), and the El Paso Regional Communications Center (EPRCC), which serves as the primary Public Safety Answering Point (PSAP) for the county. It currently supports 7 PSAPs and over 40 public safety agencies, including the El Paso Fire Department, El Paso Police Department, El Paso County Sheriff's Office, Fort Bliss, Horizon City, Socorro, and Ysleta Del Sur Pueblo.

The district's technology stack is built around a Next Generation 9-1-1 (NG911) architecture: Motorola Solutions' Vesta 8.0 for call-taking, Hexagon 9.4 CAD with I/Calltaker and I/Dispatcher applications, AT&T ESInet for IP-based emergency services transport (deployed February 2022), Everbridge for mass citizen notifications, and a GIS layer managed in-house. Supporting services include an AED registration system, a 9-1-1 testing service, a public education program, and GIS addressing inquiries.

The district is funded exclusively through statutorily mandated 9-1-1 fees: residential wireline at $1.38 per line per month, business wireline at $4.46 per line per month (set by the Board of Managers), and wireless fees of $0.50 per line or 2% of prepaid sales (set by the State of Texas and distributed by population share). As a public entity, the district has no shareholders, raises no private capital, and operates under a Board of Managers with representation from El Paso County, the City of El Paso, the City of Socorro, an at-large seat, and a non-voting seat for the 9-1-1 service provider (AT&T). Marketing and customer acquisition are not applicable; service delivery is mandated and geographically bounded to El Paso County.

Name

El Paso County 911 District

Legal name

El Paso County 911 District

Website

https://elpaso911.org

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

The El Paso County 911 District is a voter-approved Texas special purpose district that owns and operates the county's Next Generation 9-1-1 phone system, Computer-Aided Dispatch, and the El Paso Regional Communications Center, serving 7 PSAPs and over 40 public safety agencies.

Ownership category

akta.pro rank

Product category

Emergency Communications Services

NAICS

Security Systems Services (56162), Fire Protection (922160), Police Protection (922120)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)

Keywords

• Emergency communications services
• Public safety dispatch
• 9-1-1 call handling
• Computer-aided dispatch
• Next generation 911

Headquarters

HQ city

El Paso

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

1. 9-1-1 Wireline Fees: Monthly fees collected from local wireline phone lines. Residential lines charged at $1.38 per month, business lines and business trunk lines charged at $4.46 per month. The Board of Managers sets the fee annually as part of the budget process.
2. 9-1-1 Wireless Fees: Wireless fees set by the State of Texas at $0.50 per phone line or 2% of any sale of pre-paid equipment or service. Fees collected by the State Comptroller and distributed to 9-1-1 entities based on their percentage of the State's population.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

The El Paso County 911 District owns and operates the 9-1-1 phone system, Computer-Aided Dispatch (CAD), and the El Paso Regional Communications Center (EPRCC), delivering emergency call-taking, dispatch, and radio communication services to 7 Public Safety Answering Points and over 40 public safety agencies across El Paso County. It also operates an Everbridge-powered Emergency Alert System for mass citizen notifications, an AED registration system, GIS-based addressing services, and 9-1-1 testing and education programs.

Product overview

El Paso County 911 District operates a unified emergency communications platform comprising the 9-1-1 phone system (Vesta 8.0), Computer-Aided Dispatch (Hexagon 9.4), and the El Paso Regional Communications Center. The district supports 7 Public Safety Answering Points and over 40 agencies through integrated systems including the Everbridge-powered Emergency Alert System. Supporting services include AED registration, 9-1-1 testing, public education, and GIS addressing inquiries.

Differentiator

Problem solved

Functional benefit

Products and services

• 9-1-1 Phone System Core 9-1-1 emergency telephone system that receives and processes emergency calls, connecting citizens with public safety dispatchers across El Paso County.
• Computer-Aided Dispatch (CAD) Digital dispatch system using Hexagon 9.4 CAD with I/Calltaker and I/Dispatcher applications for managing emergency response resources and call handling for 7 PSAPs and 40+ agencies.
• El Paso Regional Communications Center (EPRCC) Primary PSAP facility housing 9-1-1 call-taking, dispatching, and radio operations for the City of El Paso, managed by the El Paso Fire Department.
• El Paso, Texas Emergency Alert System Citizen notification system powered by Everbridge that sends emergency alerts via phone, text, and email to registered residents during emergencies.
• AED Registration System Online registration system for Automated External Defibrillators as required by Texas Administrative and Health & Safety Code, capturing location and device information for emergency responders.
• 9-1-1 Testing Service Service that allows organizations to test 9-1-1 systems including voice, VoIP, and PSALI services with 24-hour advance notice during business hours.
• 9-1-1 Education Program Community outreach program educating citizens on when and how to use 9-1-1, along with information about other emergency numbers including 9-8-8, 3-1-1, 8-1-1, 7-1-1, and 2-1-1.
• GIS Inquiries Service Geographic Information System service for 9-1-1 addressing verifications and inquiries, managed by the GIS team.
• Text to 911 Service allowing citizens to send text messages to 911 emergency services as an alternative to voice calls.
• AT&T ESInet Emergency Services IP network (ESInet) deployment representing Next Generation 9-1-1 infrastructure, delivered in partnership with AT&T.

Quantifiable outcome

• Voted a Great Place to Work since 2021
• +1 more outcomes

Named customers8 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core.

• AT&TcoreTechnology or IntegrationAT&T serves as the 9-1-1 service provider for the district. Monica Ballesteros from AT&T serves as a non-voting board member. AT&T provides ESInet infrastructure for emergency communications.
• EverbridgecoreTechnology or IntegrationProvides the El Paso, Texas Emergency Alert System for mass citizen notifications during emergencies. The district uses Everbridge for public safety alerts.
• NENA - The 9-1-1 AssociationcoreStrategic or Co-development PartnerPartnership for training and professional development. The district offers NENA training courses including 'Reset, Refuel, Restore Your Purpose in 9-1-1' and provides access to free NENA training resources.
• American Heart AssociationcoreStrategic or Co-development PartnerPartnership for CPR certification and recertification courses hosted and instructed by the district. Provides life-saving training for telecommunicators.
• HexagoncoreTechnology or IntegrationProvides the Computer-Aided Dispatch (CAD) software (Hexagon 9.4) with I/Calltaker and I/Dispatcher applications used by the district.
• Vesta (Motorola Solutions)coreTechnology or IntegrationProvides Vesta version 8.0 emergency communications system used by the Primary PSAP and partner agencies including EPSO, Ft. Bliss, Horizon, Socorro, and Ysleta Del Sur Pueblo.
• Texas 9-1-1 AlliancecoreStrategic or Co-development PartnerStatewide organization where Executive Director Scott Calderwood serves as Vice-Chair. Collaborates with other leaders to advance emergency response systems across Texas.

Scale indicators5 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Dallas County 9-1-1 District: Texas regional 9-1-1 district providing emergency communications for Dallas County. Functions as a like-for-like Chapter 772 special purpose district with PSAP consolidation and CAD/NG911 operations, directly comparable in mandate and funding structure.
• Houston Emergency Communications Center (Harris County 9-1-1): Texas regional 9-1-1 communications district serving Harris County with PSAP operations, CAD, and NG911 infrastructure. Operates under the same Chapter 772 framework as El Paso County 9-1-1 District and is one of the largest comparable districts in Texas, making it the most direct peer.
• Travis County 9-1-1 (City of Austin): Regional 9-1-1 communications operation for the Austin/Travis County area. Comparable PSAP and emergency dispatch operation serving municipal and county agencies, with NG911 capabilities analogous to El Paso's.
• Bexar County Emergency Communications District: Texas 9-1-1 special purpose district serving the San Antonio/Bexar County area with consolidated PSAP, emergency call-taking, and dispatch support. Closest structural analog to El Paso County 9-1-1 District in size and Texas regulatory framework.
• Tarrant County 9-1-1 District: Texas Chapter 772 special purpose district providing 9-1-1 services across Tarrant County (Fort Worth area). Directly comparable as a county-level 9-1-1 governing entity funded by wireline/wireless fees and operating regional PSAPs.

Others

• Hexagon Safety, Infrastructure & Geospatial: Provides the Hexagon 9.4 Computer-Aided Dispatch (CAD) system with I/Calltaker and I/Dispatcher applications. Ecosystem participant rather than peer - product decisions and integration roadmap directly affect district operations.
• Motorola Solutions (Vesta): Vendor/provider relationship rather than competitor - supplies the Vesta 8.0 call-handling system used at El Paso's primary PSAP. Included as an ecosystem participant since Motorola's product roadmap shapes the district's NG911 capabilities and upgrade cycles.
• Everbridge: Powers the El Paso Texas Emergency Alert System for mass citizen notifications. Ecosystem participant - comparable to El Paso only in the sense of operating in the broader public safety technology stack, not as a direct competitor.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/el-paso-county-911-district

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about El Paso County 911 District