El Paso Police Department

What El Paso Police Department does

The El Paso Police Department (EPPD) is the primary municipal law enforcement agency for the City of El Paso, Texas, formally established in 1884 and operating as a division of the City of El Paso government. EPPD delivers public safety services through six regional commands (Central, Mission Valley, Northeast, Upper East Side, Pebble Hills, Westside) plus an airport operations unit, a property and evidence office, an internal affairs division, and a training division, all overseen by the Chief of Police under the Gregory K. Allen Police Department Headquarters at 911 N Raynor St, El Paso, TX 79903. Core services include emergency 911 response, non-emergency crime reporting, criminal investigation, victim services, internal affairs oversight, community policing through Police Area Representatives (PAR), and youth development through the Public Safety Cadets Program.

EPPD's technology stack is built around citizen self-service and investigative tooling. The public-facing layer includes an online crime reporting portal, the Tip411 anonymous SMS tip system, a Citizen Observer-powered mobile app on Apple App Store and Google Play, the Community Crime Map, GIS-based sex offender tracking (S.O.R.T.), and a security camera registration program. The investigative layer centers on Flock Safety license plate reader (LPR) cameras using computer vision to capture license plates and vehicle characteristics for post-incident identification; the LPR program has run since 2006 and has been modernized with strict 30-day data retention, 100% City ownership of data, encrypted transmission, government-grade cloud storage, and explicit prohibition of facial recognition. Operational enforcement is amplified through the federal High Intensity Drug Trafficking Area (HIDTA) multi-agency task force and joint work with the Texas Department of Public Safety.

EPPD is funded primarily through City of El Paso general fund appropriations rather than service revenue. The user-facing fees are nominal and structured to cover administrative costs: $6 per accident or crash report, $0.10 per page for the first 50 pages of an offense or incident report, $6 per background check or clearance letter, $2 surcharge for certified copies, $1.50 mail handling fee, and a $20 annual fee for the Public Safety Cadets program. The department supplements its operating budget through a public/private partnership with the El Paso Police Foundation, a nonprofit that funds equipment, technology, and training outside normal city budget cycles. Customer segments are structurally limited to El Paso city residents and businesses, crime victims, media, youth prospects for the cadet program, and volunteers — there is no commercial customer diversification.

Name

El Paso Police Department

Legal name

City of El Paso Police Department

Website

https://eppd.org

Company type

Public

Founded year

1884

Operating status

Operating

Headcount range

51–100 employees

Short description

The El Paso Police Department is the municipal law enforcement agency for the City of El Paso, Texas, providing emergency 911 response, crime reporting, investigation, victim services, and community policing across six regional commands and an airport unit.

Ownership category

akta.pro rank

Product category

Law Enforcement Services

NAICS

Police Protection (922120), Police Protection (92212)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

Keywords

• Law enforcement services
• Crime reporting platform
• Community policing programs
• Emergency response services
• Victim support services

Headquarters

HQ city

El Paso

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels7 records

Marketing channels7 records

Core offering

The El Paso Police Department provides municipal law enforcement and public safety services to the City of El Paso, including emergency 911 response, non-emergency crime reporting (online portal, Tip411 anonymous text tips, phone), investigations, arrests, victim services, sex offender tracking, crime mapping, internal affairs oversight, community policing through Police Area Representatives, volunteer and youth development programs, and official records/reports access. Services are delivered through a centralized headquarters and six regional command centers, with operational support from specialized units including S.W.A.T., HIDTA task force, and Airport Operations.

Product overview

The El Paso Police Department offers a unified suite of public safety services rather than a software product platform. Core offerings include crime reporting systems (online portal, Tip411 anonymous texting, phone reporting), the Records & Reports Division for official document access, Victim Services Response Team for victim support, Internal Affairs for misconduct investigations, and Crime Information services including mapping and sex offender tracking. The department provides community engagement through Police Area Representatives, Community Services (Code Watch patrols, Camera Registration), Citizen Police Academy educational programs, and the Public Safety Cadets Program for youth. Technology integrations include Flock Safety license plate readers for investigations, a mobile app for citizens, and various city data systems. The department operates through regional commands across El Paso with support from the El Paso Police Foundation for supplementary funding.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Crime Reporting Self-service portal allowing citizens to quickly and easily report non-emergency issues online including abandoned vehicles, auto inspections, code watch requests, criminal mischief, theft, harassment, fraud, and anonymous tips. Police officer is not dispatched for online reports.
• Tip411 Anonymous Tip Reporting Anonymous text-tip reporting system allowing citizens to report suspicious activity, drug activity, violence, and other crimes by texting keyword EPPD and the tip to 847411. Identity remains anonymous.
• Records and Reports Division Provides access to official police reports including accident/crash reports ($6.00 each), offense/incident reports (10 cents per page for first 50 pages), background checks ($6.00 each), clearance letters ($6.00 each), and open records requests. Offers online, mail, and in-person request options.
• Victim Services Response Team (VSRT) Provides immediate, efficient, and compassionate service to crime victims including assistance with protection orders, Texas Crime Victim Compensation Program applications, transportation assistance, safety planning, and referrals to local community agencies. Available across five regional commands plus central.
• Internal Affairs Division Maintains department integrity by objectively reviewing and investigating allegations of employee misconduct. Accepts formal complaints against officers with thorough investigation processes. Office located at 2417 E. Yandell, El Paso, TX 79903.
• Crime Information Portal Provides interactive crime mapping via Community Crime Map, GIS-based Sex Offender Registration & Tracking (S.O.R.T.), stash house reporting, and HIDTA task force collaboration for drug trafficking investigations with documented seizure statistics.
• Vehicle Towing and Storage Services Manages vehicle towing operations through partnership with UR Vehicle Management Solutions. Operates the City of El Paso Municipal Vehicle Storage Facility at 11615 Railroad Drive, open 24 hours for citizens to search for and reclaim towed vehicles.
• Police Area Representatives (PAR) Sworn police officers specializing in non-emergency calls for service and community-focused policing. Handle quality-of-life concerns, provide referrals to city and social services, support neighborhood watch programs, and conduct public presentations on crime prevention, personal safety, and fraud awareness.
• Community Services Program Includes Code Watch patrol service for homes when residents are traveling or experiencing suspicious activity, Camera Registration program for security cameras facing public areas to aid investigations, and Neighborhood Watch program coordination.
• Citizen Police Academy (CPA) Educational program providing citizens with orientation to the mission, structure, and philosophies of the El Paso Police Department. Designed to increase police-community cooperation and encourage active participation in community policing.
• Public Safety Cadets Program Nationally recognized nonprofit initiative preparing young adults ages 14-20 for leadership and careers in public safety through hands-on training, real-world experiences, and mentorship from law enforcement professionals. Annual participation fee starts at $20.
• EPPD Mobile Application Mobile application available on Apple App Store and Google Play Store. Allows citizens to submit anonymous tips via Tip411, view agency crime alerts, access online crime maps, and view EPPD web and social media content.
• El Paso Police Foundation Public-private partnership providing financial resources for special projects outside normally budgeted programs. Supports public safety improvements (specialized equipment, evolving technology), community partnerships (enhancing police-community relationships), and employee development (training, educational assistance, employee recognition).
• Sex Offender Registration and Tracking (S.O.R.T) GIS-based mapping system for tracking registered sex offenders in partnership with the Texas Department of Public Safety Sex Offender Registry. Provides public access to find registrants and notifies schools about offenders in their area. Integrates with OffenderWatch for email alerts.
• Neighborhood Watch Program Community-based crime prevention program that organizes neighbors to help prevent crime through awareness, reporting, and collaboration with EPPD Police Area Representatives.

Quantifiable outcome

• HIDTA task force seizure statistics: 78,880 lbs marijuana, 5,166 lbs cocaine, $1.3 million currency, 291+ arrests for narcotics offenses
• +1 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core and minor.

• El Paso Police FoundationcoreStrategic or Co-development PartnerPublic/private partnership designed to assist the Police Department in building positive relationships within the community, improving officer proficiency and safety, and augmenting law enforcement equipment and technology. Focus areas include Public Safety Improvements (specialized equipment, evolving technology), Community Partnerships (enhancing police-community relationships), and Employee Development (training, educational assistance, employee recognition).
• Flock SafetycoreTechnology or IntegrationFlock Safety provides license plate reader technology to the El Paso Police Department. The City owns 100% of the data collected; the vendor cannot sell or use it for any other purpose. Data is only accessed by authorized personnel for legitimate investigations. Cameras capture license plates and vehicle characteristics after crimes occur - they do not identify drivers/passengers or use facial recognition. Data automatically deletes after 30 days unless tied to an active investigation.
• High Intensity Drug Trafficking Area (HIDTA) ProgramcoreStrategic or Co-development PartnerMulti-agency task force partnership between local, state, and federal agencies working to fight drug crime along the U.S.-Mexico border. EPPD's HIDTA involvement has resulted in significant seizures: 78,880 lbs of marijuana, 5,166 lbs of cocaine, $1.3 million in U.S. currency, and 291+ arrests for narcotics offenses.
• Texas Department of Public Safety (DPS)coreStrategic or Co-development PartnerEPPD works with DPS on Sex Offender Registration & Tracking (S.O.R.T) program. The Texas DPS Sex Offender Registry is updated every Tuesday from 12:30 PM - 7:30 PM and provides public access to find registrants in the area.
• National Public Safety Cadets OrganizationminorStrategic or Co-development PartnerThe EPPD Public Safety Cadets Program is part of a national, non-profit initiative created and guided by active and retired law enforcement professionals, along with business and community leaders. The program inspires and prepares young adults ages 14-20 for future careers and leadership roles in the public safety profession.
• City of El Paso Code EnforcementminorStrategic or Co-development PartnerPartnership for addressing code violations such as weeds, dumping, and other quality-of-life issues. Reports can be made by dialing 3-1-1 or through the online 311 reporting system.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Phoenix Police Department: Municipal police agency for a large Sun Belt border-adjacent city. Comparable in operating environment, demographic profile, and demand for community policing and border-region policing capabilities.
• San Diego Police Department: Municipal police agency for a U.S.-Mexico border city. Directly comparable on border-region interdiction, federal task force integration, and cross-border policing demands.
• Dallas Police Department: Municipal police agency for a major Texas city. Comparable in scale, regional command structure, community policing programs, and budget constraints as a City department.
• Austin Police Department: Municipal police agency for a Texas city. Comparable in state-level governance, civil service structure, and Texas-specific policing regulations (e.g., DPS integration, records practices).
• Albuquerque Police Department: Municipal police agency for a comparably sized Sun Belt city. Comparable in scope, community policing investments, and exposure to public trust and oversight scrutiny.
• Houston Police Department: Municipal police agency for a major Texas city. Directly comparable as a government police force delivering patrol, investigations, community policing, and records services to a large metropolitan population with similar governance and funding structure.
• Denver Police Department: Municipal police agency for a comparably sized city. Directly comparable in service mix, regional command structure, and community policing programs.
• Tucson Police Department: Municipal police agency for a U.S.-Mexico border city with comparable cross-border interdiction demands and similar municipal funding constraints.
• Las Vegas Metropolitan Police Department: Combined city-county police agency serving a large Sun Belt metro. Comparable in scale, multi-command structure, special events policing, and federal task force integration.
• San Antonio Police Department: Municipal police agency serving another large Texas city. Highly comparable in scope, organizational structure (regional commands, community programs), and public-sector funding model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/EPPolice
• YouTubeyoutube.com/channel/UCBXZbYF7lDbcJDlwtaIDrKQ/videos
• Facebookfacebook.com/ElPasoPolice
• Instagraminstagram.com/el_paso_police_department
• LinkedInlinkedin.com/company/eppd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about El Paso Police Department