Elizabeth Street Veterinary Clinic

What Elizabeth Street Veterinary Clinic does

Elizabeth Street Veterinary Clinic (ESVC) is an independent, 24-hour small animal veterinary practice headquartered at 55 Elizabeth Street, Belgravia, London, serving pet owners across Central and South London including Chelsea, Westminster, Pimlico, Battersea, and Victoria. Founded in 1980, the clinic pioneered 24-hour emergency veterinary care in Europe and claims to be the oldest continuously operating veterinary facility in the UK. After a period under corporate ownership, it returned to independence in 2024 as part of the DNA Vetcare group of vet-owned practices, which also includes Streatham Hill Veterinary Surgery and Mead Veterinary Centre in Dartford.

The clinic delivers a full range of veterinary services through a six-employee team of permanent vets and nurses, including emergency and critical care, routine and complex surgery (including laparoscopic/keyhole surgery), preventative healthcare, hospitalisation with oxygen and incubator facilities, cardiology diagnostics, and in-house laboratory testing with digital X-ray and ultrasound. On the commercial side, revenue is generated through consultation and procedure fees (emergency consultations priced at £99), monthly subscription VIP Healthcare Plans for dogs, cats, rabbits, puppies, and kittens that bundle preventative care and provide 10% treatment discounts, and partnerships with Omni Capital Retail Finance for 0% interest-free payment plans and Agria Pet Insurance for 5-week free cover.

Distribution is direct-to-consumer via the physical Belgravia clinic, an integrated online booking system, and a network of sister DNA Vetcare sites that extend reach into South London and Kent. Marketing is multi-channel: website content, a pet-health blog, social media, community engagement with local pet owners, and a Recommend a Friend referral scheme. The clinic has been shortlisted for the Best UK Vets Awards in both 2025 and 2026 and holds a VHD Award.

Name

Elizabeth Street Veterinary Clinic

Legal name

DNA Vetcare Ltd

Website

https://esvc.co.uk

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

1–10 employees

Short description

Elizabeth Street Veterinary Clinic is an independent 24-hour small animal veterinary practice in Belgravia, London, serving pet owners across Central and South London with emergency care, surgery, diagnostics, and subscription-based VIP preventative healthcare plans.

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (54194), Veterinary Services (541940)

SIC

Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro industry

PRIMARYHLAMAAAA

General Practice Veterinary Clinics (Wellness & Primary Care)

Healthcare & Life Sciences/Veterinary & Animal Health/Veterinary Clinical Services (Companion Animal)

SECONDARYHLAMAAAD

Urgent Care Veterinary Clinics (Non-ER)

Healthcare & Life Sciences/Veterinary & Animal Health/Veterinary Clinical Services (Companion Animal)

SECONDARYAFAEANAA

Companion Animal Veterinary Clinics & Hospitals

Agriculture & Food Production/Animal Production & Aquaculture/Animal Health & Veterinary Services

Keywords

• Veterinary services
• Emergency pet care
• Small animal practice
• Pet healthcare plans
• Veterinary diagnostics

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Veterinary Consultations and Treatments: Revenue from consultation fees, medical treatments, surgical procedures, and diagnostics. Emergency consultations priced at £99. Standard consultations available during business hours with higher charges outside normal times.
2. VIP Healthcare Plans: Monthly subscription plans for dogs, cats, and rabbits providing preventative healthcare including vaccinations, flea/worming treatments, health checks with 10% discount on all treatments and 30% off premium pet food
3. Surgical Procedures: Revenue from routine surgeries (neutering, dentistry) and emergency surgeries, with finance options available for larger procedures
4. 0% Finance Plans: Partnership with Omni Capital Retail Finance offering interest-free financing for dental procedures, orthopaedic surgeries, laparoscopic surgeries, and diagnostics. Loans between £250-£15,000 over 6-36 months.
5. Pet Insurance Partnership: Partnership with Agria Pet Insurance offering 5 weeks free pet insurance, with the clinic facilitating insurance setup during appointments
6. Referral Program: Recommend a friend scheme offering £15 credit to both referrer and new client upon friend's first appointment

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels9 records

Core offering

Elizabeth Street Veterinary Clinic is a 24-hour independent small animal veterinary practice in Belgravia, London delivering emergency and routine veterinary care for dogs, cats, rabbits and other small pets. Its core services include consultations, surgery (including laparoscopic/keyhole surgery), preventative healthcare, in-house diagnostics (digital X-ray, ultrasound, in-house laboratory, cardiology), hospitalisation, and pet travel documentation, complemented by subscription-based VIP Healthcare Plans that bundle vaccinations, parasite control, health checks and discounts on treatments.

Product overview

Elizabeth Street Veterinary Clinic is a 24-hour independent veterinary practice offering a comprehensive range of pet healthcare services. The core offering centers on emergency and routine veterinary care including surgery, preventative healthcare, and diagnostics. The clinic provides specialized services such as keyhole surgery, cardiology, and in-house laboratory testing. The service portfolio is complemented by subscription-based VIP Healthcare Plans (VIP Dog, VIP Cat, VIP Bunny, Little VIP Puppy, and Little VIP Kitten) offering 10% discounts and included preventative treatments. Additional offerings include 0% finance options, pet insurance partnerships (Agria), and a Recommend a Friend referral program. The practice operates as part of the DNA Vetcare network and was the first veterinary clinic in Europe to offer 24-hour emergency service since 1980.

Differentiator

Problem solved

Functional benefit

Brands

• VIP Health Plan: A suite of healthcare plans for pets including Dog VIP, Cat VIP, Bunny VIP, and Little VIP plans for puppies and kittens, offering preventative care, vaccinations, and discounts on treatments.

Products and services

• 24-Hour Emergency Vetcare Around-the-clock emergency veterinary care available 24 hours a day, 365 days per year, including a dedicated permanent night vet team, hospital ward with kennels of varying sizes, incubator unit for critically ill patients, oxygen therapy, in-house diagnostic laboratory, and prioritised triage for urgent cases. Targeted at pet owners needing urgent care outside normal consultation hours.
• Surgery and Medicine Comprehensive surgical and medical services including routine surgeries (neutering, dentistry), emergency and complex surgeries, supported by in-house blood laboratory, digital X-rays, ultrasound, and cardiology diagnostics. Targeted at pet owners requiring general or advanced medical intervention for dogs, cats and small pets.
• Preventative Healthcare Routine preventive care including vaccinations, flea and worming treatments, neutering, dental care, microchipping, and early-detection health checks for dogs, cats, rabbits and other small pets.
• Keyhole (Laparoscopic) Surgery Minimally invasive laparoscopic surgical technique using small incisions for procedures such as laparoscopic spays, cryptorchid surgery and organ biopsies, delivering up to 65% less post-surgical pain and faster recovery compared with traditional open surgery.
• Health Checks and Clinics Wellness examinations including puppy and kitten checks, weight management clinics, and dedicated geriatric clinics for senior pets, with six-monthly nose-to-tail health assessments aimed at early detection of issues.
• Hospitalisation Overnight inpatient care for pets including an incubator unit for critically ill patients, oxygen therapy, different-sized kennels, and skilled nursing administering medications and monitoring vital signs.
• Travelling Abroad Services Pet travel documentation including Animal Health Certificates (AHC) for travel to the EU, Export Health Certificates (EHC) for non-EU countries, microchipping, and rabies vaccinations for dogs, cats and other small pets.
• VIP Healthcare Plan (Dog VIP, Cat VIP, Bunny VIP, Little VIP Puppy, Little VIP Kitten) Monthly subscription healthcare plans for pets offering preventive care including vaccinations, parasite control (flea and worming), six-monthly nose-to-tail health checks, optional Hills or Royal Canin pet food with 30% online discount, 10% off all treatments, and an optional home delivery option. Variants are tailored to species and life stage: Dog VIP, Cat VIP, Bunny VIP, Little VIP Puppy and Little VIP Kitten.
• Free Puppy and Kitten Health Checks Complimentary nurse-led health checks for puppies until six months of age, plus weight and worming review for kittens, with advice on flea control, neutering, diet and dental health to support new pet owners.

Quantifiable outcome

• Up to 65% less post-surgical pain with keyhole surgery compared to traditional open surgery
• +3 more outcomes

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• DNA VetcarecoreStrategic or Co-development PartnerParent company and ownership group for Elizabeth Street Veterinary Clinic. DNA Vetcare is a group of independently owned veterinary practices. The clinic regained independence after years under corporate ownership, returning to vet-owned model. Registered in England and Wales with company number 05185406.
• Agria Pet InsurancecoreGTM or Marketing PartnerPartnership offering 5 weeks free pet insurance for cats and dogs from 8 weeks of age with £5,000 veterinary fee cover. Clinic team sets up insurance during appointments with no paperwork for clients. Insurance includes dental coverage, complementary treatment up to £750, behavioural treatment up to £250.
• Streatham Hill Veterinary SurgerycoreStrategic or Co-development PartnerSister surgery within 24Hour Vetcare network. Can perform more extensive planned surgeries including orthopaedic procedures and CT scans. Together with Elizabeth Street Vets and Mead Veterinary Centre forms 24-hour care network.
• Mead Veterinary CentrecoreStrategic or Co-development PartnerSister surgery in Dartford within 24Hour Vetcare network providing around-the-clock emergency care alongside Elizabeth Street Vets and Streatham Hill Veterinary Surgery.
• Fitzpatrick ReferralsminorChannel Partner/ Reseller/ DistributorReferral partner for specialized surgical cases requiring advanced specialist procedures
• Royal College of Veterinary Surgeons (RCVS)coreOthersProfessional regulatory body for veterinary surgeons and nurses in the UK. Practice is RCVS accredited. RCVS PSVA accreditation referenced on website.
• North Downs ReferralsminorChannel Partner/ Reseller/ DistributorReferral partner for specialized referral cases requiring advanced diagnostic or surgical procedures
• Worldwide Veterinary Service (WVS)minorStrategic or Co-development PartnerCharitable partner for Mission Rabies initiative. DNA Vetcare team participates in WVS Rabies Rally and supports global rabies vaccination efforts including team trips to India and Cambodia.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Goddard Veterinary Group: Long-established independent London veterinary group offering GP, surgical and emergency care across multiple London branches. Closely matches ESVC's independent, vet-owned London positioning with multi-site scale.
• Village Vet: London-centric veterinary practice group offering GP, surgical and preventive care. Operates in overlapping Central London catchments with similar premium positioning and subscription-style wellness plans.
• Bayswater Vets: Independent Central London veterinary practice providing GP, surgical and preventive care. Competes with ESVC for the same affluent Central London pet owner segment.
• The London Vet: Independent London veterinary clinic offering GP, surgical and emergency care in a premium urban setting. Directly comparable in geography, independent ownership and service mix to ESVC.
• Vets Now: UK-wide provider of out-of-hours and 24/7 emergency veterinary care. Directly comparable to ESVC's core 24-hour emergency proposition and primary competitive alternative for London pet owners seeking emergency services.

Broad incumbents

• IVC Evidensia: Largest veterinary group in the UK and Europe with significant London presence across GP and referral services. Represents the corporate consolidator model that ESVC has explicitly positioned itself against.
• VetPartners: UK veterinary group operating a broad portfolio of small animal practices and referral centres. Comparable to the DNA Vetcare model that owns ESVC but at materially larger scale.
• Medivet: Large UK veterinary group with extensive London coverage, offering GP and emergency services across many branches. Represents the corporate consolidator counter-positioning to ESVC's independent model.
• Blue Cross: UK charity operating veterinary hospitals and clinics that provide care for pet owners, including in London. Comparable as a GP and emergency veterinary provider serving similar pet owner segments.

Others

• Fitzpatrick Referrals: UK specialist veterinary referral hospital. Listed as an ESVC referral partner, providing advanced surgical and specialty cases beyond ESVC's in-house capability — comparable as an adjacent tier of the London veterinary value chain.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/londonvets
• Facebookfacebook.com/londonveterinarysurgeries
• LinkedInlinkedin.com/company/elizabeth-street-veterinary-clinic

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Elizabeth Street Veterinary Clinic