EUA – Euro Union Assistance GmbH

Name

EUA – Euro Union Assistance GmbH

Legal name

Euro Union Assistance GmbH

Website

https://euro-union-assistance.de

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Stuttgart

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Contact Center / BPO Services: EUA generates revenue by providing outsourced customer service operations to businesses. Services include inbound and outbound telephony, back-office support, digital communication (email, chat), consulting, and reporting. Pricing appears to be quote-based and project-specific, tailored to client volume, coverage hours, and service scope.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Euro Union Assistance (EUA) is a German contact center and customer service outsourcing provider that operates two redundant sites in Stuttgart and Nürnberg. Founded in 1994, the company delivers inbound and outbound telephony, back-office processing, digital communication, consulting and reporting, and specialized customer service for automotive clubs. Its core business is handling high-volume customer interactions on behalf of business clients under white-label or B2B service contracts.

Product overview

EUA – Euro Union Assistance GmbH operates as a contact center and customer service outsourcing provider with a unified service portfolio built around five core competencies: Inbound & Outbound Telefonie (telephony services), Back-Office Support (administrative services), Digitale Kommunikation (digital multi-channel communication), Consulting & Reporting (strategic consulting), and specialized automotive club customer service. The company emphasizes human-centric service delivery with trained staff rather than AI-driven automation, offering 24/7 availability across both its Stuttgart and Nuremberg locations since 1994. Services are delivered through an omnichannel approach combining phone, email, chat, and letter communications, with capabilities for both end-customer (B2C) and business customer (B2B) support.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound & Outbound Telefonie (Inbound & Outbound Telephony) Full-service inbound and outbound telephone customer support, including call handling, lead qualification, and customer inquiries, delivered by trained agents for B2B clients.
• Back-Office Support Administrative and operational back-office processing services for business clients, supporting order management, data entry, case handling, and other non-voice workflows.
• Digitale Kommunikation (Digital Communication) Omnichannel digital customer communication services including email, chat, and other non-voice digital channels, enabling clients to serve end customers across multiple touchpoints.
• Consulting & Reporting Advisory and analytics services covering service quality consulting, performance reporting, and operational insights for client customer service operations.
• Kundenservice Automobilclub (Automotive Club Customer Service) Specialized customer service for automotive club clients, handling member inquiries, roadside assistance coordination, and mobility-related support workflows on a contracted basis.

Quantifiable outcome

• Both locations offer 24/7 availability (rund um die Uhr an 7 Tagen der Woche), guaranteeing maximum fail-safe availability for client customer service.
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• CCV – Call Center Verband (German Call Center Association)minorOthersEUA is a member of the CCV (Call Center Verband), the German industry association for contact centers. CCV membership signals industry credibility and adherence to professional standards. EUA displays the CCV member logo on its website footer.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Competence Call Center (CCC): Vienna-headquartered mid-size European BPO with operations across DACH and CEE, providing inbound and outbound customer service across phone, email, and chat. Closely comparable to EUA's mid-market, omnichannel, human-delivered positioning.
• Walter Services: Germany-based contact center operator providing customer service, technical support, and sales support from multiple regional sites. Closely mirrors EUA's German mid-market BPO positioning with similar omnichannel delivery model.
• SNT Deutschland: German contact center and BPO provider offering customer service, technical support, and back-office from multiple German sites. Direct mid-market peer to EUA in the German BPO landscape with comparable omnichannel delivery.
• Transcom: Sweden-headquartered European BPO operating contact centers across multiple European markets including Germany. Closely comparable business model to EUA — outsourced omnichannel customer service for enterprise clients across DACH.
• D+S 360 (formerly D+S Kommunikation): German full-service BPO and customer-care specialist with multiple delivery sites across Germany. Direct comparable to EUA in offering outsourced omnichannel customer service to mid-market and enterprise German clients.

Broad incumbents

• Teleperformance: Global BPO leader with extensive German operations covering customer care, technical support, and back-office. Overlaps with EUA across telephony and digital customer service but at vastly larger scale and with full enterprise capabilities.
• Foundever (formerly Sitel Group): Global CX/BPO provider with German operations offering voice, digital, and back-office support. Overlaps EUA's omnichannel outsourced customer-service offering as part of a much broader portfolio.
• Concentrix: Global customer experience and BPO giant with significant German footprint following its Majorel merger. Competes for the same enterprise RFPs as EUA across inbound support, omnichannel, and back-office but with global delivery capacity.
• arvato (Bertelsmann): German-headquartered BPO arm of Bertelsmann providing customer service, financial services support, and back-office across multiple verticals. Strong direct competitor to EUA in the German mid-market and enterprise segments.
• Majorel: European-headquartered BPO with significant German operations (now part of Concentrix) providing customer experience, content moderation, and trust-and-safety services. Direct overlap with EUA's contact center model at scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/EuroUnionAssistance
• LinkedInlinkedin.com/company/euro-union-assistance-gmbh
• Instagraminstagram.com/eua_karriere

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EUA – Euro Union Assistance GmbH