Excellerate Services UK & Ireland

What Excellerate Services UK & Ireland does

Excellerate Services UK & Ireland is a privately held soft Facilities Management (FM) provider specialising in cleaning & hygiene and security services, operating across more than 10,500 sites in the UK and Republic of Ireland with a workforce of 9,500+ operatives. The company was founded in 1992, is headquartered in London, and operates regional offices in Paisley (Performance Centre) and Dublin, with a legal entity of Excellerate Services UK Limited. Its customers span retail (Currys, TK Maxx, Selfridges, Tiffany & Co., Marks & Spencer), corporate estates (Wells Fargo, WeWork, Centrica, Reckitt), commercial real estate (CBRE, Savills), higher education (University of Cambridge), and destinations/museums, with primary verticals of retail, corporate estates and manufacturing & distribution.

The company's core differentiator is Velocity, an in-house-built operations management platform that integrates IoT sensors (occupancy, air quality, bin fill), AI-driven auditing (computer vision on cleaned-area images), dynamic task allocation via the MyVelocity mobile app, predictive analytics and NLP-based customer sentiment analysis. Velocity is described as proprietary to Excellerate and not available to competitors; it has captured 2.05+ billion data points and 4.6+ million sentiment feedbacks, and underpins quantified client outcomes including 15% improvement in cleaning standards, 25% time savings in auditing, 27% time savings in retail-estate cleaning, and up to 42% cost savings in deployments.

Excellerate generates revenue through multi-year, contracted managed-services agreements with enterprise clients. Services are priced on a custom quote basis tailored to site count, scope and complexity, with a direct enterprise go-to-market motion led by dedicated account management teams. The company is part of a wider Group spanning UK, Ireland and UAE; in July 2026 it transitioned to a Joint CEO leadership model (Nick Rastelli and Justin Moore) with Johan Venter moving to Chairman. It holds SIA security accreditation, Living Wage Foundation Recognised Service Provider status, SBTi-validated Net Zero targets, Ecovadis Bronze, Sedex membership, and the Spark social-value programme.

Name

Excellerate Services UK & Ireland

Legal name

Excellerate Services UK Limited

Website

https://excellerateservices.com

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Excellerate Services UK & Ireland is a soft FM provider delivering cleaning & hygiene and security services across 10,500+ UK and Ireland sites via its proprietary Velocity AI platform, serving enterprise clients in retail, corporate, manufacturing, higher education and destinations.

Ownership category

akta.pro rank

Product category

Soft Facilities Management Services

NAICS

Office Administrative Services (5611), Office Administrative Services (561110)

SIC

Services-Facilities Support Management Services (8744), Sanitary Services (4950)

akta.pro primary industry

Commercial Office & Corporate Janitorial (IMAIADAA)

Keywords

• Soft facilities management
• Commercial cleaning services
• Corporate security services
• Cleaning technology platform
• AI-driven hygiene auditing

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Soft FM Service Contracts: Recurring service contracts for cleaning & hygiene and security services delivered across client sites. Revenue generated through long-term contractual relationships with enterprise clients spanning retail, corporate, manufacturing, education and destination sectors. Services are tailored to client needs and delivered by dedicated teams.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Excellerate Services UK & Ireland delivers outsourced soft Facilities Management — primarily Cleaning & Hygiene and Security Services — to enterprise and multi-site clients across the UK and Ireland. Services are managed and optimised through its proprietary Velocity platform, which uses IoT sensors, AI image auditing, predictive analytics, and mobile tools to dynamically adapt cleaning schedules to actual building usage. The company operates across 10,500+ sites with 9,500+ operatives, serving retail, corporate, manufacturing, higher education, and destination sectors.

Product overview

Excellerate Services UK & Ireland is a soft Facilities Management (FM) provider delivering two primary service lines — Cleaning & Hygiene and Security Services — supported by its proprietary Velocity technology platform. Velocity is an industry-leading, in-house-built operations platform that integrates real-time sensor data, AI-driven auditing and analytics, IoT monitoring, and mobile service delivery tools to manage and dynamically adapt cleaning and hygiene services across client sites. The Velocity ecosystem includes the MyVelocity mobile app for frontline operatives, AI-powered image auditing for quality assurance, dynamic task allocation, and customer sentiment analytics. The company operates across 10,500+ sites with over 9,500 operatives, serving sectors including retail, corporate offices, manufacturing, higher education, and destinations. Its Spark social value initiative provides community impact programmes beyond service delivery.

Differentiator

Problem solved

Functional benefit

Brands

• Velocity: Industry-leading in-house operations platform built for cleaning and hygiene service management, featuring AI-driven auditing, real-time data, dynamic task allocation, and sentiment analysis.
• Spark

Products and services

• Cleaning & Hygiene Services Core soft FM service delivering tailored, data-led cleaning and hygiene solutions across 10,500+ sites nationwide, managed via the Velocity platform with over 9,500 cleaning operatives. Covers daily office cleans, deep industrial programmes, and specialist cleans for retail, corporate, manufacturing, education, and destination sectors.
• Security Services Soft FM security offering including reception and front-of-house concierge, corporate security, vacant dwelling security, VIP and events security, client CCTV monitoring, and premise risk and threat assessment. Staff vetted to BS7858:2019 and fully SIA licensed.
• Velocity Operations Platform Proprietary, in-house-built operations platform that integrates real-time data, AI-driven auditing and analysis, IoT sensor feeds, and intelligent insight to manage and deliver cleaning and hygiene services dynamically across client sites.
• Spark Social Value Programme Social value programme with three pillars — People Focused, Creating Healthier Spaces, and Strengthening Communities — encompassing the Spark Community Fund (up to £250 grants for colleagues), apprenticeship programmes, and partnerships with charities and community organisations.

Quantifiable outcome

• Up to 15% improvement in cleaning standards
• +8 more outcomes

Named customers17 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature6 records

Scale indicators10 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Serco Group: UK-listed public services and FM provider with cleaning and facilities management contracts across government, healthcare, and defence. Larger incumbent with broader portfolio competing in adjacent tenders.
• ABM Industries: US-listed facility services provider with janitorial, parking, and integrated FM offerings for airports, commercial, and healthcare. Larger incumbent demonstrating tech-enabled janitorial at scale, comparable in business model rather than geography.
• Compass Group UK & Ireland: Global support services giant with UK cleaning and soft FM offerings as part of a broader portfolio including food services. Larger incumbent competing for the same enterprise RFPs, especially bundled contracts.

Direct peers

• Atalian Servest: UK-focused integrated FM provider offering cleaning, security, and support services to multi-site enterprise clients. Direct peer in the soft FM competitive set, with similar customer profile and contract-based delivery model.
• Sodexo UK & Ireland: Global FM and food services provider with substantial UK/Ireland cleaning and soft services operations serving corporate, education, healthcare, and defence clients. Directly competes for the same enterprise soft FM contracts.
• G4S / Allied Universal: Global security services provider now operating as Allied Universal following G4S acquisition, with UK security officer and guarding services. Comparable to Excellerate's security services line, particularly SIA-licensed front-of-house and corporate security contracts.
• Mitie Group: UK-listed integrated FM services provider offering cleaning, security, and integrated facilities services to enterprise clients across retail, corporate, and public sector. Direct competitor for the same enterprise tender market that Excellerate targets.
• Bidvest Noonan: UK and Ireland cleaning and security services provider serving retail, corporate, and public sector clients. Closest geographic and service-line peer to Excellerate's UK & Ireland footprint.
• OCS Group: International FM services group with strong UK presence in cleaning, security, and catering for retail, corporate, and education clients. Comparable scale, vertical mix, and contract-led model.

Regional players

• Spotless Group: Australia and Asia-Pacific focused facility services provider owned by Bain Capital, offering cleaning and integrated FM. Comparable in business model and vertical mix but operating in different geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/excellerateservicesukltd
• Instagraminstagram.com/excellerateservicesuk

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Excellerate Services UK & Ireland