Expect More BPO Solutions

Business Process Outsourcing Servicesexpectmore.co.in

Expect More BPO Solutions is a privately held India-based business process outsourcing firm founded in 1999. It offers lead generation, customer service, sales support, collections, insurance renewals, and digital marketing to enterprise clients across banking, insurance, telecom, and seven other verticals.

Company typePrivate
Founded1999
HeadquartersNew Delhi, India
Headcount11–50
GTM typeB2B
OfferingServices

What Expect More BPO Solutions does

Expect More BPO Solutions is a privately held business process outsourcing firm founded in 1999 in New Delhi, India, by CEO Daljeet Singh Bhatia. The company delivers inbound and outbound voice BPO, backend process outsourcing, collections and recoveries, insurance renewals, lead generation, cross-selling, and digital marketing services to enterprise clients across nine verticals — most prominently banking and finance, insurance, and telecommunications, with additional exposure to legal, education, retail, travel, healthcare, and IT. Its website claims 300+ employees, support for 20+ languages, and 40,000+ daily customer interactions, supported by offices in New Delhi (headquarters at Mayapuri Phase 1) and Surrey, BC, Canada, opened to serve Indian clients expanding internationally.

The company's core technology is a BPO services platform with integrated telephony infrastructure, including an automated dialer system used by the backend operational team, supplemented by quality audit tooling and an internal IT security function. It runs a 100% paperless, integrated environment and organizes its workforce into specialized pods: a dedicated client team, a backend operations team, a training team that adapts scripts to customer sentiment and economic conditions, and a quality audit team. There is no disclosed AI/ML, no patents or trademarks, no API/SDK, and no third-party technology certifications in the input data.

Expect More generates revenue through quote-based, multi-year professional services contracts with enterprise clients, with customized packages particularly for collections and recoveries. The go-to-market is direct enterprise field sales, with India (+91) and Canada (+1) phone numbers, a "Schedule a Meeting" call-to-action on the website, and the firm itself offering digital marketing to its clients. The firm is bootstrapped with no disclosed external funding, no institutional investors, no parent company, and no M&A activity in the record. A meaningful data conflict exists: aggregated firmographics report 13 employees while the company website and supplementary sources claim 300+, a gap material to any revenue or scale inference.

Expect More BPO Solutions firmographics

Firmographics

Name: Expect More BPO Solutions
Legal name: Expect More
Website: https://expectmore.co.in
Company type: Private
Founded year: 1999
Operating status: Operating
Headcount range: 11–50 employees
Short description: Expect More BPO Solutions is a privately held India-based business process outsourcing firm founded in 1999. It offers lead generation, customer service, sales support, collections, insurance renewals, and digital marketing to enterprise clients across banking, insurance, telecom, and seven other verticals.
Ownership category
akta.pro rank

Expect More BPO Solutions industry classification

Industry

Product category: Business Process Outsourcing Services
NAICS: Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Office Administrative Services (56111)
SIC: Services-Management Services (8741), Services-Management Consulting Services (8742)
akta.pro primary industry: General Customer Service (Order/Account/Inquiries) (BPAAABAA)
akta.pro secondary industries: Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

Keywords

Business process outsourcing
Lead generation services
Customer support services
Insurance renewals outsourcing
Collections and recoveries

Where Expect More BPO Solutions is headquartered

Location

Headquarters

HQ city: New Delhi
HQ country: India
HQ region: Asia

Offices2 records

Markets served

Expect More BPO Solutions business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

BPO Services: Business Process Outsourcing services including lead generation, customer services, sales support, backend operations, insurance renewals, collections, and digital marketing. Revenue generated through service contracts with enterprise clients.

Pricing tiers

Model	Billing	Price
Other	Multi-year contract	Customized BPO service packages

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Expect More BPO Solutions product offering

Product offering

Core offering

Expect More BPO Solutions provides business process outsourcing services for enterprise clients, including lead generation, inbound and outbound customer service, sales and support, backend operations, process outsourcing, insurance renewals, collections and recoveries, cross-selling, and digital marketing. Services are delivered through a 300+ person multilingual team operating across integrated call center, back office, and digital marketing functions.

Product overview

Expect More BPO Solutions is a business process outsourcing company offering a unified portfolio of BPO services. The core offerings include Lead Generation Services, Customer Services, Sales and Support, Backend Support, Process Outsourcing Services, Insurance Renewals, Collection and Recoveries, Cross Selling, and Digital Marketing. The company operates as a single-service organization with specialized human resources across these interconnected BPO verticals, serving clients in banking, insurance, telecom, legal, education, retail, travel, healthcare, and IT sectors.

Differentiator

Problem solved

Functional benefit

Products and services

Lead Generation Services
Customer Services
Sales and Support
Backend Support
Process Outsourcing Services
Insurance Renewals
Collection and Recoveries
Cross Selling
Digital Marketing

Quantifiable outcome

Serving 40,000 customers on daily basis
+1 more outcomes

Companies that use Expect More BPO Solutions

Customer profile

Named customers4 records

Segments8 records

Ideal customer profiles4 records

Expect More BPO Solutions technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature1 record

Expect More BPO Solutions partnerships and signals

Strategic signal

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Expect More BPO Solutions competitors and assessment

Company assessment

Direct peers

Firstsource Solutions: India-based BPO specializing in customer experience, collections, and banking/financial services. Closely comparable in scale and vertical mix, with strong overlap on collections & recoveries and customer service.
TaskUs: Outsourced customer service, sales, and digital operations provider. Comparable in customer support, lead generation, and content/digital marketing offerings to enterprises globally.
Genpact: India-headquartered BPO with deep capabilities in banking, insurance, and telecom verticals — directly mirroring Expect More's three primary verticals. Comparable on process outsourcing, finance/accounting support, and customer operations.
WNS Holdings: India-based BPO serving banking, insurance, healthcare, and telecom. Direct competitor in voice-based customer service, sales support, and back-office process outsourcing for the same verticals Expect More targets.
Teleperformance: Global leader in omnichannel customer experience management and BPO services. Highly comparable in service portfolio (customer service, sales, collections) but operates at vastly larger scale with extensive proprietary technology.
HGS (Hinduja Global Solutions): India-headquartered BPO with customer experience, lead generation, collections, and digital marketing services. Closely comparable in service mix and vertical focus (banking, telecom, healthcare).
Concentrix: Major global BPO focused on customer experience, sales, and digital transformation. Directly competes in customer service, sales support, and collections/retention — the same core offerings Expect More provides.

Regional players

Vserve Ebusiness Solutions: India-based BPO specializing in customer service, lead generation, and back-office support. Closely comparable in size and service catalog to Expect More, making it a relevant regional benchmarking peer.

Broad incumbents

Infosys BPM: BPM arm of Infosys offering end-to-end process outsourcing including customer service, finance & accounting, and procurement. Comparable in BPO scope but vastly larger scale and broader IT services portfolio.
TCS BPS: Tata Consultancy Services' business process services division delivering customer service, banking BPO, and digital marketing at massive scale. Comparable in service catalog but serves Global 2000 clients with much broader delivery capability.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Expect More BPO Solutions financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Expect More BPO Solutions leadership team

Management profile

Number of profiles

Profiles1 record

Expect More BPO Solutions funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Expect More BPO Solutions M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Expect More BPO Solutions

What does Expect More BPO Solutions do?

Is Expect More BPO Solutions a public or private company?

Expect More BPO Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was Expect More BPO Solutions founded?

Expect More BPO Solutions was founded in 1999. It employs 11 to 50 people.

Where is Expect More BPO Solutions based?

Expect More BPO Solutions is headquartered in New Delhi, India, in the Asia region.

How does Expect More BPO Solutions make money?

One revenue line is on record: BPO Services.

Who are Expect More BPO Solutions's main competitors?

Direct peers on record are Firstsource Solutions, TaskUs, Genpact, WNS Holdings, Teleperformance, HGS (Hinduja Global Solutions) and Concentrix. Vserve Ebusiness Solutions is listed as a regional player. Broad incumbents are Infosys BPM and TCS BPS.

Does Expect More BPO Solutions have an API?

No public API is recorded for Expect More BPO Solutions.

What industry is Expect More BPO Solutions in?

Expect More BPO Solutions's product category is Business Process Outsourcing Services. Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of BPAAABAB, Sales Support & Customer Retention (Upsell, Win-back, Loyalty). Its NAICS code is 56142 and its SIC code is 8741.