E-Zpass

What E-Zpass does

E-ZPass New York is an electronic toll collection service operated by Conduent Business Services, LLC under contract with four major New York metropolitan transportation authorities: MTA Bridges and Tunnels, New York State Thruway Authority, New York State Bridge Authority, and the Port Authority of New York and New Jersey. Founded in 2002 and headquartered in New York, the service issues RFID-based transponder tags mounted on vehicle windshields that automatically deduct tolls from prepaid account balances or linked bank/credit card accounts as vehicles pass through participating toll plazas. The system integrates with the E-ZPass Interagency Group, providing interoperability across 19 states and 40+ toll facilities including SunPass in Florida, the Illinois Tollway, the Pennsylvania Turnpike, and several others.

The product portfolio spans the core E-ZPass Basic Plan, more than a dozen commuter and resident discount plans, vehicle-specific programs (motorcycle, motorhome, plug-in electric/hybrid green tags), the E-ZPass Plus airport parking service at JFK, LaGuardia, Newark Liberty, Albany International, and Atlantic City International, the Tolls by Mail invoicing service, the Tolls NY mobile application, and a Congestion Relief Zone suite of exemption and discount programs. Distribution combines a website and mobile app for digital self-service with an On-the-Go retail network spanning AAA Northeast, Wegmans, NY State DMV offices, and check-cashing stores for immediate, in-person tag purchase.

E-ZPass generates revenue by charging transaction and account management fees to its contracting transportation authorities, who in turn set and collect tolls from end users. End customers include millions of individual commuters, business and fleet operators managing consolidated toll accounts, and temporary travelers using Temporary Travel Accounts. Discounts of up to 75% off cash toll rates on NY toll roads, minimum-trip commuter plans with usage penalties, and a tiered resident and vehicle-class discount structure drive volume across the customer base.

Name

E-Zpass

Legal name

Conduent Business Services, LLC

Website

https://e-zpassny.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

E-ZPass New York is an electronic toll collection service operated by Conduent Business Services under contract with four NY-area transportation authorities. It issues RFID transponders for automatic toll deduction across 19 states and 40+ facilities, serving individual commuters, business fleets, and temporary travelers with a portfolio of discount plans and the E-ZPass Plus airport parking program.

Ownership category

akta.pro rank

Product category

Electronic Toll Collection Services

akta.pro primary industry

Electronic Toll Collection (ETC) & Transponder/Tag Systems (RFID/DSRC) (TLAJABAA)

akta.pro secondary industries

Toll Payment & Toll Account Management (ETC, Toll Tags, Toll Invoicing) (TLABAMAC), Parking & Toll Payment/Reservation Platforms (BPAMAIAL), Congestion Charging Zone Operations & Dynamic Pricing Management (TLAJABAE)

Keywords

• Electronic toll collection
• RFID transponder services
• Highway toll payment
• Commercial fleet tolling
• Interoperable toll systems

Headquarters

HQ city

Albany

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Technology or R&D, Personnel, Infrastructure, Marketing or Sales

Revenue model

1. Toll Collection Services: E-ZPass operates as an electronic toll collection intermediary, processing toll transactions for transportation authorities. The system deducts tolls from prepaid account balances or links to credit card/bank accounts for payment. Transportation authorities (MTA, NYSTA, NYSBA, PANYNJ) set toll rates and collect revenue; E-ZPass earns fees for transaction processing and account management services provided by Conduent Business Services, LLC.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

E-ZPass operates an electronic toll collection system that processes toll transactions for transportation authorities using RFID transponder tags mounted on vehicle windshields. Customers open prepaid accounts (private, business, or temporary travel) or purchase tags at retail locations, and tolls are automatically deducted as vehicles pass through participating toll facilities across 19 states and 40+ agencies. The service also includes E-ZPass Plus parking at airports, Tolls by Mail invoicing for non-transponder users, and the Tolls NY mobile app for account management.

Product overview

E-ZPass NY is an electronic toll collection system operated by Conduent Business Services under the auspices of multiple New York transportation agencies (MTA Bridges and Tunnels, NYS Thruway Authority, NYS Bridge Authority, and Port Authority of NY&NJ). The core offering is the E-ZPass transponder-based toll payment system with account types for Private, Business, and Fleet customers. Related services include E-ZPass Plus for airport parking, Tolls by Mail for non-transponder tolls, and the Tolls NY mobile app for account management. The Congestion Relief Zone program offers various exemption and discount plans for qualifying individuals, businesses, and government entities. E-ZPass On-the-Go allows retail tag purchases, while the Temporary Travel Account enables toll payment for occasional travelers without transponders.

Differentiator

Problem solved

Functional benefit

Brands

• E-ZPass Plus: Parking payment service allowing E-ZPass Tags to be used for parking at participating airports including Albany International, Atlantic City International, JFK, LaGuardia, and Newark Liberty airports.

Products and services

• E-ZPass Basic Private Account Standard E-ZPass toll transponder account for passenger vehicles supporting up to 4 tags per account, offering up to 75% off toll rates on New York toll roads with no minimum usage required. Accepted at MTA Bridges and Tunnels, NYS Thruway, Port Authority of NY&NJ, NYS Bridge Authority, Peace Bridge, and Thousand Islands Bridge Authority facilities.
• Business / Fleet Account Commercial E-ZPass account for businesses operating multiple vehicles with online account management, consolidated statements with downloadable tolling activity for expense tracking, and up to 75% off toll rates on New York toll roads. Fleet accounts handle vehicles owned by or leased to other companies.
• E-ZPass On-the-Go Retail program allowing customers to purchase E-ZPass Tags at participating retail locations (AAA, Wegmans, DMV offices, check cashing stores) without a formal application. Tags cost $25 in NY State (excluding NYC/LI) or $30 in NYC/Long Island, with the purchase amount applied to the account credit upon registration.
• Temporary Travel Account (TTA) Account allowing customers without E-ZPass to pay tolls when traveling in the New York E-ZPass region via automatic weekly credit card billing. Supports up to 2 vehicles per account for up to 6 months, designed for travelers and rental vehicle users.
• E-ZPass Plus Parking Parking payment service allowing E-ZPass Tag usage at participating airports including Albany International, Atlantic City International, JFK, LaGuardia, and Newark Liberty. Parking fees under $20 are debited from account balance; fees $20 or greater are charged to the linked credit card.
• Tolls by Mail Service for toll payment when no E-ZPass account exists. Bills are mailed to vehicle owners after toll transactions, with options to pay online, via mobile app, phone, in person at retailers, or by mail. Includes Temporary Travel Account for advance registration to avoid mailed bills.
• Tolls NY Mobile App Official mobile application for E-ZPass NY and Tolls by Mail customers to manage accounts, view account balances, check toll history, update plans, make payments, search and pay toll bills, and opt-in for email/text alerts. Available on iOS (App Store) and Android (Google Play).
• Congestion Relief Zone Plan Programs Exemption and discount programs for the Congestion Relief Zone including Individual Disability Exemption Plan (IDEP), Low-Income Discount Plan (LIDP) offering 50% discount after 10 trips monthly, Emergency Vehicle Exemption Plan (EVEP), Organizational Disability Exemption Plan (ODEP), Specialized Government-owned Vehicles Exemption Plan (SGOVEP), and Commuter Bus Exemption Plan (CoBEP).

Quantifiable outcome

• Up to 75% off cash toll rates on New York toll roads
• +2 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

21 partnerships are on record, tiered core and regional.

• Conduent Business Services, LLCcoreTechnology or IntegrationE-ZPass New York is operated by Conduent Business Services, LLC under contract with transportation authorities. Conduent provides the technology infrastructure, account management systems, customer service operations, and transaction processing for the E-ZPass electronic toll collection system.
• Triborough Bridge and Tunnel Authority (MTA Bridges and Tunnels)coreStrategic or Co-development PartnerMTA Bridges and Tunnels is one of the primary transportation authorities operating the E-ZPass system in New York. TBTA operates the Triborough, Robert F. Kennedy, Throgs Neck, Bronx-Whitestone, Marine Parkway, Cross Bay, Henry Hudson, Hugh L. Carey, Queens Midtown, and Verrazzano-Narrows bridges and tunnels.
• New York State Thruway Authority (NYSTA)coreStrategic or Co-development PartnerNYSTA operates the New York State Thruway system, one of the longest toll superhighways in the United States. E-ZPass NY provides toll collection services for Thruway facilities including the Gov. Mario M. Cuomo Bridge.
• New York State Bridge Authority (NYSBA)coreStrategic or Co-development PartnerNYSBA operates five bridges across the Hudson River: Rip Van Winkle, Kingston-Rhinecliff, Mid-Hudson, Newburgh-Beacon, and Bear Mountain bridges. E-ZPass provides electronic toll collection for these facilities.
• Port Authority of New York and New Jersey (PANYNJ)coreStrategic or Co-development PartnerPANYNJ operates bridges and tunnels connecting New York and New Jersey including the George Washington Bridge, Holland Tunnel, Lincoln Tunnel, Bayonne Bridge, Goethals Bridge, and Outerbridge Crossing. E-ZPass NY provides toll collection services for these facilities.
• MTA Bridges and TunnelscoreStrategic or Co-development PartnerParticipating toll facility operator in the E-ZPass network, operating bridges and tunnels in the New York metropolitan area.
• Port Authority of NY & NJcoreStrategic or Co-development PartnerParticipating toll facility operator in the E-ZPass network, operating bridges and tunnels between New York and New Jersey.
• New York State Thruway AuthoritycoreStrategic or Co-development PartnerParticipating toll facility operator in the E-ZPass network, operating the New York State Thruway.
• New York State Bridge AuthoritycoreStrategic or Co-development PartnerParticipating toll facility operator in the E-ZPass network, operating bridges across the Hudson River.
• Buffalo and Fort Erie Public Bridge Authority (Peace Bridge)regionalStrategic or Co-development PartnerParticipating toll facility in the E-ZPass network, operating the Peace Bridge between Buffalo, NY and Fort Erie, Ontario, Canada.
• Thousand Islands Bridge AuthorityregionalStrategic or Co-development PartnerParticipating toll facility operator in the E-ZPass network, operating the Thousand Islands Bridge connecting the US and Canada.
• Florida DOT (SunPass)regionalTechnology or IntegrationInteroperability partner allowing E-ZPass users to use their transponders on Florida toll roads managed by SunPass.
• Illinois State Toll Highway Authority (Illinois Tollway)regionalTechnology or IntegrationInteroperability partner allowing E-ZPass users to use their transponders on Illinois toll roads.
• Pennsylvania Turnpike CommissionregionalTechnology or IntegrationInteroperability partner allowing E-ZPass users to use their transponders on the Pennsylvania Turnpike.
• Maine Turnpike AuthorityregionalTechnology or IntegrationInteroperability partner allowing E-ZPass users to use their transponders on the Maine Turnpike.
• Ohio Turnpike CommissionregionalTechnology or IntegrationInteroperability partner allowing E-ZPass users to use their transponders on the Ohio Turnpike.
• Indiana Toll Road Concession CompanyregionalTechnology or IntegrationInteroperability partner allowing E-ZPass users to use their transponders on the Indiana Toll Road (I-80/90).
• New Jersey Turnpike AuthorityregionalTechnology or IntegrationInteroperability partner in the E-ZPass network, operating the New Jersey Turnpike.
• North Carolina Turnpike CommissionregionalTechnology or IntegrationInteroperability partner allowing E-ZPass users to use their transponders on North Carolina toll facilities.
• On-the-Go Retail PartnersregionalChannel Partner/ Reseller/ DistributorRetailers selling E-ZPass On-the-Go tags including AAA Northeast, NY State DMV offices, Wegmans, Rite Check, Pay Omatics, Challenger, Baychester Payment Center, Community Financial Service Centers, and other check cashing/financial service locations in NYC and Long Island.
• E-ZPass Interagency GroupcoreTechnology or IntegrationMulti-state consortium of toll agencies enabling E-ZPass interoperability across Delaware, Maine, New Jersey, Rhode Island, Florida, Maryland, New York, Virginia, Illinois, Massachusetts, North Carolina, West Virginia, Indiana, Minnesota, Ohio, Kentucky, New Hampshire, Pennsylvania, Georgia, and other participating states.

Scale indicators3 records

Recent moves4 records

Expansion highlights6 records

Direct peers

• TxTag (Texas Department of Transportation): Texas's primary electronic toll collection program using windshield-mounted transponders and interoperating with E-ZPass. Direct peer in business model, customer segments (commuters and travelers), and managed-account services.
• Bestpass: Fleet-focused toll management platform that aggregates tolls across multiple ETC systems (including E-ZPass, SunPass, FasTrak) for trucking companies. Directly competes for the same business/fleet customer segment E-ZPass serves with its Business/Fleet account.
• RiverLink (Indiana / Kentucky): Joint electronic tolling system for bridges crossing the Ohio River between Indiana and Kentucky, part of the E-ZPass network. Directly comparable in operating model, single-purpose (bridge) tolling, and interoperable account structure.
• PrePass / Drivewyze: Provider of electronic toll and weigh-station bypass services for commercial fleets across the U.S. Direct peer to E-ZPass's Business/Fleet offering, with very similar back-office (consolidated invoicing, fleet reporting) capabilities for trucking customers.
• FasTrak (Caltrans / Bay Area / Metro ExpressLanes): California's regional ETC systems offering prepaid accounts with transponder-based tolling and express-lane access. Direct functional comparator to E-ZPass, with overlapping use of license-plate billing as a non-transponder option.
• Illinois Tollway / I-PASS: Illinois' statewide electronic toll collection system, interoperable with E-ZPass across the Midwest. Comparable prepaid-account, transponder-based model with commuter discount programs and back-office operations similar in structure to NY's E-ZPass.
• SunPass (Florida's Turnpike Enterprise / FDOT): Florida's statewide electronic toll collection system using RFID transponders and interoperating with E-ZPass. Highly comparable in business model (prepaid account, transponder-based, plate-image fallback) and customer type (commuter and traveler).

Emerging players

• PayIt: Government digital payment platform serving U.S. state and municipal agencies with bill payment, account management, and customer-service workflows. Adjacent peer serving overlapping government clients and competing for budget within the same agencies that contract E-ZPass services.

Broad incumbents

• Transurban: Operator of major toll-road concessions (e.g., I-95/I-495 Express Lanes, I-66, West Gate Tunnel) with deeply integrated ETC systems. Broad incumbent serving as both toll-road operator and toll-tech provider, comparable in end-to-end scope to the wider E-ZPass ecosystem.
• Verra Mobility: Provider of smart mobility solutions including electronic tolling, school bus safety, and red-light/speed enforcement. Broader incumbent than E-ZPass NY, serving many state and municipal agencies with overlapping tolling back-office capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/e-zpass

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about E-Zpass