FARRELL BROTHERS INC

What FARRELL BROTHERS INC does

FARRELL BROTHERS INC operates a single-location residential and light-commercial plumbing franchise under the trade name Benjamin Franklin Plumbing® of Albany, based at 6 Simmons Lane, Albany, New York. The company is an independently owned and operated franchise within the Authority Brands family of home services (which also includes One Hour Heating & Air Conditioning, Mister Sparky Electric, and DRYmedic). It employs seven people and dispatches plumbers to homeowner and small business customers across the Capital Region, including Albany, Troy, Latham, Schenectady, Clifton Park, and 26+ surrounding neighborhoods, with 24/7 emergency availability.

Its service catalog covers the full residential plumbing stack: drains, sewers, water heaters (including tankless), boilers, piping and repiping, leak and slab-leak detection, pumps (sump, pool, water), fixtures (faucets, toilets, showers, bathtubs, sinks), garbage disposals, water treatment, water lines, outdoor plumbing, and general plumbing repair and installation. A separate commercial plumbing line has been added. The company differentiates on reliability via a $5-per-minute late guarantee (capped at $300) and a 100% satisfaction guarantee, and supports these with multi-channel booking (phone, online scheduler), SEO-optimized local service pages, social media presence, an email newsletter, and a blog/expert-tips content engine. Customer feedback is strong, with 910 Google reviews averaging 4.9 stars and a Forbes Top Ranked Plumbing Company 2024 designation.

The business model is a transactional, quote-based service business: revenue is generated per job with pricing not publicly disclosed, supplemented by Protection Plans, a Club Membership program, and financing through the National Energy Improvement Fund for larger-ticket work. GTM is direct-to-consumer with field-based delivery; the legal franchisor (Benjamin Franklin Franchising SPE LLC, under Authority Brands) provides brand, training, and back-office leverage, but no financial data — revenue, headcount trend, or call volume — is publicly available.

Name

FARRELL BROTHERS INC

Legal name

Benjamin Franklin Franchising SPE LLC

Website

https://farrellbrothers.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

FARRELL BROTHERS INC operates the Benjamin Franklin Plumbing® of Albany franchise, providing residential and light-commercial plumbing services — repairs, installations, drain/sewer, water heaters, boilers, and 24/7 emergency response — to homeowners and small businesses across the Albany-Troy-Latham Capital Region of New York.

Ownership category

akta.pro rank

Product category

Residential Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Plumbing, Heating, and Air-Conditioning Contractors (238220)

SIC

Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro industry

PRIMARYIMAFALAC

Plumbing & Pipefitting Contracting

Industrials, Manufacturing & Construction/Construction & Civil Engineering/Specialty Trade Contractors (MEP, HVAC, Plumbing, Electrical)

SECONDARYHSAOAMAL

Emergency Commercial Plumbing Response

Home & Personal Services/Plumbing, Electrical & HVAC Services/Emergency Plumbing Services

SECONDARYHSAOABAM

Sump Pump & Sewage Ejector Pump Service

Home & Personal Services/Plumbing, Electrical & HVAC Services/Drain & Sewer Cleaning, Inspection & Repair

Keywords

• Residential plumbing services
• Emergency plumbing repair
• Drain and sewer cleaning
• Water heater installation
• Plumbing franchise

Headquarters

HQ city

ALBANY, New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Distribution channels3 records

Marketing channels5 records

Core offering

FARRELL BROTHERS INC, doing business as Benjamin Franklin Plumbing® of Albany, is a locally owned and operated plumbing service franchise that sells residential plumbing repair, installation, and maintenance services to homeowners in the Albany, Troy, Latham and surrounding Capital Region areas. Offerings span drains, sewers, water heaters, boilers, pipes, pumps, leak detection, fixtures (faucets, toilets, sinks, showers, bathtubs, garbage disposals), water treatment, water lines, and limited commercial plumbing, including 24/7 emergency response. The company is part of the Authority Brands family of home service franchises.

Product overview

Benjamin Franklin Plumbing of Albany is a locally-owned plumbing service company operating as part of the nationally-recognized Benjamin Franklin Plumbing franchise brand. The company offers a comprehensive suite of residential plumbing services including emergency repairs, installations, and maintenance. The core service offerings encompass drains, sewers, water heaters (including tankless systems), boilers, piping/repiping, pumps, leak detection, fixtures (faucets, toilets, showers, bathtubs, sinks), garbage disposals, water treatment, and commercial plumbing. The company is part of the Authority Brands family of home service companies and backs its work with a 100% satisfaction guarantee.

Differentiator

Problem solved

Functional benefit

Products and services

• Drains Service
• Emergency Plumbing Services
• Garbage Disposals Service
• Sewers Service
• Showers Service
• Bathtubs Service
• Faucets Service
• Plumbing Repairs
• Sinks Service
• Toilets Service
• Water Heaters Service
• Boilers Service
• Piping & Repiping Service
• Pumps Service
• Water Treatment Service
• Leak Detection Service
• Commercial Plumbing Services
• Outdoor Plumbing Services
• Water Lines Service

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Emerging players

• HomeServe USA: Home repair and service plan provider offering plumbing, electrical, and HVAC coverage to homeowners. Comparable as an emerging player in the residential plumbing service-and-protection-plan space, potentially intersecting with the Albany franchise's own membership offerings.

Regional players

• Horizon Services: Regional plumbing, HVAC, and electrical service company serving Delaware, Pennsylvania, Maryland, and New Jersey. Comparable residential service mix and franchise-style operations, but geographically distinct from the Albany market.
• Len The Plumber: Mid-Atlantic plumbing service brand operating across the Northeast U.S. with residential plumbing, drain cleaning, and water heater services. Comparable in service menu and residential focus, but operates in different geography (Baltimore/D.C. corridor vs. Albany Capital Region).

Direct peers

• Mister Sparky Electric: Sister brand under Authority Brands providing residential electrical services. Comparable in franchise model, customer segment (homeowners), and service-guarantee differentiation, though focused on electrical rather than plumbing.
• Roto-Rooter: National plumbing and drain cleaning franchise providing residential and emergency plumbing services. Directly comparable to Benjamin Franklin Plumbing of Albany in service scope (drain cleaning, sewer, water heaters, emergency response) and franchise-based service delivery model.
• Mr. Rooter Plumbing: Neighborly-owned franchise plumbing service network offering residential plumbing, drain cleaning, and emergency services. Directly comparable as a franchise plumbing competitor operating in many of the same geographic markets and customer segments.
• One Hour Heating & Air Conditioning: Sister brand under Authority Brands offering residential HVAC services. Comparable as a co-branded Authority Brands franchise targeting the same homeowner customer base, enabling cross-sell and shared operational infrastructure.

Broad incumbents

• ARS / Rescue Rooter: Large multi-brand residential home services provider (plumbing, HVAC, electrical) operating across the U.S. Comparable in service breadth and emergency response positioning, but at broader geographic scale than the Albany franchise.
• Authority Brands: Parent company of Benjamin Franklin Plumbing and a diversified portfolio of home service franchise brands. Comparable as the umbrella organization providing branding, training, and lead systems to the franchised operators including Albany.

Others

• Angi (Angie's List): Lead generation marketplace connecting homeowners with local plumbers and trades. Comparable as a customer acquisition channel that competes with the franchise's organic SEO and direct booking strategy for residential plumbing demand.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/BenFrankPlumber
• YouTubeyoutube.com/channel/UCEb-D2xXGFaUeBKnHuwKDLw/featured
• Facebookfacebook.com/BenFranklinPlumbingAlbany
• Instagraminstagram.com/benfranklinplumbingcorp
• LinkedInlinkedin.com/company/farrell-brothers-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FARRELL BROTHERS INC