Fast Forward IT

What Fast Forward IT does

Fast Forward IT (FFWD-IT BV) is a privately held Dutch managed IT services provider founded in 2003 and headquartered in Hilversum, North Holland. The company delivers subscription-based IT management to SMB and enterprise customers across the Gooi region and greater Amsterdam area, with a self-reported coverage zone of 12 municipalities. Its core offering is built on the Microsoft Office 365 ecosystem, complemented by remote support (TeamViewer/QuickSupport), endpoint security (Webroot), backup (own infrastructure plus Veeam), and WiFi/network infrastructure (Zyxel). Service is sold through tiered packages — FFWD Basic, Premium, and All-in (€12.50–€89 per user/month) and a parallel Bronze/Silver/Gold tier (€18/€49/€104 per user/month) — plus adjacent lines including SEO-as-a-Service, IT consultancy, Mobile Workspace setup, and the Fast Forward Academy training portal.

The business model is fundamentally a regional MSP, monetizing recurring per-user subscriptions for managed services, license pass-through via Microsoft CSP indirect reseller status, and ancillary professional services. GTM is sales-led and locally focused: an extensive network of geo-targeted SEO landing pages drives top-of-funnel traffic, with phone, WhatsApp, and direct contact converting prospects. Distribution occurs through both remote support delivery and on-site field service within the Gooi region. The firm is small (5 employees) with no outside funding, no disclosed revenue, and no acquisitions, operating as an independent, founder-led Dutch private limited company (KvK 54144590).

The customer base spans SMB and enterprise clients across diversified industries — including Avania, Elector World, Fibriant, Jungleminds, WTC, Ouwehands Dierenpark, Pllek, Signifix, and Uitvaartstichting Hilversum — with no evident dependency on a single anchor account. The firm's competitive positioning rests on personal relationships, Dutch-speaking local support, fast response times, and geographic proximity, rather than on proprietary technology or scale advantages.

Name

Fast Forward IT

Legal name

FFWD-IT BV

Website

https://ffwd-it.nl

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Fast Forward IT is a small Dutch managed IT services provider in Hilversum offering subscription-based Microsoft Office 365 management, security, backup, and WiFi to SMB and enterprise clients across the Gooi region.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms) (BPAEANAK)

Keywords

• Managed IT services
• Office 365 management
• IT infrastructure support
• Cloud backup services
• Business WiFi solutions

Headquarters

HQ city

Hilversum

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services (Subscription): Monthly subscription-based IT management services including Basic, Premium, and All-in tiers. Priced per user per month, providing antivirus, patching, backup, and support services. This is the core recurring revenue stream.
2. IT Consultancy: Hourly consulting services with Medior (€82.50-87.50/hour) and Senior (€100-106/hour) consultants. Additional revenue from local server maintenance at €100-120/month.
3. Bronze/Silver/Gold Managed Packages: Tiered subscription packages (€18 Brons, €49 Zilver, €104 Goud per month) with escalating features including security training, WiFi management, and unlimited remote support.
4. Hardware Rental: Business laptop rental at €20/month providing additional recurring hardware-related revenue.
5. SEO Services: One-time and monthly SEO services (Plan A €499, Plan B €799, Plan C €1599) with ongoing maintenance fees, delivered as SaaS (SEO As A Service) or no-cure-no-pay model.
6. WiFi Solutions: WiFi as a Service (WAAS) and hardware sales for business and residential environments, including installation and ongoing service contracts.
7. Online Training Portal: Fast Forward Academy provides Office 365 online training at €5 per user per month, teaching employees to maximize Microsoft applications.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Fast Forward IT provides managed IT services for SMB and enterprise customers in the Netherlands, focused on Microsoft Office 365 administration, security monitoring, cloud backup, WiFi deployment, and remote helpdesk support. Services are delivered via tiered monthly subscription packages (FFWD Basic, Premium, All-in) and complementary offerings including IT consulting, SEO services, and the Fast Forward Academy online training portal.

Product overview

Fast Forward IT is an IT managed services provider offering a portfolio of technology services primarily centered around Microsoft Office 365 management. The core offering consists of tiered service packages (FFWD Basic, Premium, and All-in) and separate Bronze/Silver/Gold IT management tiers that provide antivirus, patching, backup, and monitoring capabilities. Supporting services include WiFi infrastructure solutions, cloud backup for Office 365, remote computer helpdesk support, SEO services, and IT consultancy. The company also operates the Fast Forward Academy for Office 365 training and provides mobile/home workspace setup solutions. All services are targeted at SMB and enterprise clients in the Dutch Gooi region.

Differentiator

Problem solved

Functional benefit

Products and services

• Office 365 Management Services
• IT Beheer Pakketten (Bronze/Silver/Gold) Three-tier IT management subscription packages: Bronze (€18/month) covering next-gen antivirus, workstation patching, phishing training, security score monitoring, DMARC monitoring, and O365 backup; Silver (€49/month) adds spamfilter, license management, third-party support, 30 min monthly remote support, and 24/7 calamity support; Gold (€104/month) adds WiFi management, unlimited remote support, and e-learning Office 365 portal.
• Fast Forward Academy Online learning platform providing Office 365 training courses to help employees maximize utilization of Microsoft applications, available at €5 per user per month for unlimited access.
• SEO Services Search engine optimization services offered as SEO As A Service or no-cure-no-pay model, with three plan tiers (Plan A at €499, Plan B at €799, Plan C at €1599) featuring different numbers of landing pages and keyword/location combinations, plus ongoing monthly maintenance fees.
• WiFi Solutions Business and residential WiFi services including WiFi As A Service (WAAS) and network equipment sales, with 24/7 monitoring, daily security checks, and remote updates through ongoing service contracts.
• Computer Helpdesk Remote computer support service for Windows and MAC OSX systems using TeamViewer, handling issues on computers, tablets, and smartphones including email problems and security camera setup.
• Cloud Backup for Office 365 Cloud-based backup service for Microsoft Office 365 data stored on company servers, enabling fast recovery of emails and documents with Dutch-speaking support.
• Mobile Workspace (Mobiele Werkplek) Remote and home workspace solutions facilitating employees working from home with Office 365, including hardware setup, IT equipment procurement, and associated support services.
• Home Workspace (Thuiswerkplek) Home office setup service including complete workstation configuration for new employees with laptops, docking stations, monitors, keyboards, mice, printers, and Microsoft Office 365 access.
• IT Consultancy IT consulting services providing advice on security, cloud services, backups, and Microsoft Office 365, with specialists reviewing processes for efficiency improvements. Includes Medior (€82.50-87.50/hour) and Senior (€100-106/hour) consultants plus local server maintenance at €100-120/month.

Quantifiable outcome

• No waiting times for support calls
• +3 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationCertified Microsoft Office 365 partner providing indirect reseller services. FFWD-IT manages Microsoft 365 environments for customers, handles licensing, and serves as an authorized Microsoft partner for Office 365 administration and implementation.
• TeamViewercoreTechnology or IntegrationRemote support software used to access and assist customer computers for remote troubleshooting and maintenance.
• WebrootcoreTechnology or IntegrationNext-generation antivirus and security technology deployed across customer workstations for continuous protection.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Solvinity: Dutch managed hosting and IT services provider serving mid-market and enterprise clients with cloud, managed workspace, and security services. Overlaps with FFWD's managed IT and Microsoft 365 administration capabilities.
• Conclusion: Major Dutch IT services and consulting group with multiple specialist business units covering managed services, cloud, and workplace. Overlaps FFWD's offerings as part of a much broader portfolio aimed at mid-market and enterprise clients.
• Cegeka: Large Belgian-headquartered IT services group with substantial Netherlands operations. Overlaps with FFWD across managed IT, cloud, and workplace services but serves enterprise clients across multiple industries and geographies.
• KPN Zakelijk: Business arm of the Dutch incumbent telecom operator, offering connectivity plus managed IT, cloud, and security services to SMB and enterprise. Competes with FFWD on managed workplace and WiFi services, with broader portfolio and national scale.

Direct peers

• ilionx: Dutch IT services provider offering managed services, cloud, and workplace solutions to mid-market and enterprise clients. Comparable to FFWD in managed IT and Microsoft ecosystem focus, with a larger service portfolio.
• Rapid Circle: Dutch-origin Microsoft-focused MSP operating across the Netherlands and internationally. Direct competitor in Microsoft 365 managed services and cloud workplace services, with similar Microsoft partnership tier but broader geographic reach.
• Wortell: Dutch Microsoft-focused managed services provider and long-standing Microsoft partner, headquartered in the Netherlands. Directly comparable to FFWD in Office 365 management, managed IT, and SMB-to-enterprise focus, though at substantially larger scale.
• Amsio: Netherlands-based managed cloud and IT services provider serving SMB and mid-market customers. Comparable to FFWD in managed services delivery and Microsoft ecosystem focus within the Dutch market.
• Traxion: Netherlands-based IT services and managed services company focused on identity, security, and cloud. Comparable in delivering managed IT services within the Microsoft ecosystem to Dutch organizations.

Others

• TeamViewer: Global remote connectivity and IT management software vendor used by FFWD as a core technology partner (FFWD QuickSupport is built on TeamViewer). Included as an ecosystem enabler rather than direct competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/fast-forward-it

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fast Forward IT