Fidelity Hotel

What Fidelity Hotel does

Fidelity Hotel is a privately held boutique hospitality brand owned by New Waterloo, operating luxury hotel properties in Cleveland and Cincinnati, Ohio. The Cleveland flagship is located at 1940 E. 6th Street in the downtown district, positioned as a natural gathering place for both business and leisure travelers. The brand offers nine distinct accommodation categories ranging from standard Queen and King rooms to luxury suites including the Vincent Suite, Fidelity Suite, and Petite Suite, complemented by an on-site dining establishment called Club Room Restaurant & Bar that serves "fresh takes on Cleveland essentials."

The company operates a dual go-to-market motion. Direct-to-consumer bookings flow through a Synxis-powered online platform and phone reservations, while a B2B channel handles corporate meetings, social events, weddings, and private dining inquiries via the TripleSeat proposal request system. Revenue streams span four categories: nightly room rentals across multiple tiers, food and beverage sales at Club Room, meeting and event venue rentals, and bundled special packages including All Access Night Out, Valet & Stay, and Community Love (which donates $10 per paid night to Open Doors Academy). Target segments include business travelers, leisure travelers, and meeting/event planners, with marketing concentrated on organic social (Instagram, Facebook), email newsletters, and content-driven website experiences.

From a technology standpoint, Fidelity Hotel relies on third-party platforms rather than proprietary systems: Synxis for reservation management and global distribution, and TripleSeat for event sales. Distribution combines direct website/phone bookings with GDS integration that makes rooms available through third-party booking platforms. The hotel maintains an active presence on Instagram (@fidelityhotelcleveland) and Facebook, and operates under the New Waterloo career infrastructure for hiring. No proprietary technology, AI capabilities, patents, or disclosed financial metrics were identified in the source data.

Name

Fidelity Hotel

Legal name

Fidelity Hotels

Website

https://fidelityhotelcle.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Fidelity Hotel is a privately held boutique hotel brand owned by New Waterloo, operating luxury properties in Cleveland and Cincinnati, Ohio. It serves business and leisure travelers with nine room types, on-site dining at Club Room, meeting and event venues, and curated experience packages.

Ownership category

akta.pro rank

Product category

Boutique Hotels

NAICS

Hotels (except Casino Hotels) and Motels (72111)

SIC

Hotels & Motels (7011)

akta.pro primary industry

Urban & Downtown Full-Service Hotels (THAGAAAA)

akta.pro secondary industries

Boutique Inns (THAGAHAB), Integrated Full-Service Hotel Complexes (Mixed-Use) (THAGAAAL)

Keywords

• Boutique hotel accommodations
• Hotel dining services
• Meeting event venues
• Hospitality lodging services
• Hotel guest rooms suites

Headquarters

HQ city

Cleveland

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Room Reservations: Nightly hotel room rentals across multiple room types including Queen, King, Superior rooms, and various suites (Vincent Suite, Fidelity Suite, Petite Suite, Corner King, Double Queen). Revenue generated per night based on room type and availability.
2. Food & Beverage: Club Room bar and lounge serving fresh takes on Cleveland essentials. Revenue from dining, cocktails, and socializing. Perfect for meeting and socializing as described on the website.
3. Meeting & Event Venues: Rental of event spaces including board rooms, private dining rooms, and social event venues. Revenue from venue rental for corporate meetings, celebrations, and off-site events.
4. Special Packages & Offers: Bundled offerings including All Access Night Out, Valet & Stay, and Community Love packages combining accommodation with additional amenities or charitable donations.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Fidelity Hotel operates a boutique hotel property in downtown Cleveland offering overnight accommodations across multiple room and suite categories, on-site food and beverage service through the Club Room restaurant and bar, and rental of meeting and event venues. The property is part of the Fidelity Hotels brand owned by New Waterloo, with a second Ohio location in Cincinnati, and serves both business and leisure travelers seeking centrally located lodging near Cleveland attractions.

Product overview

Fidelity Hotel is a boutique hospitality brand operating luxury hotel properties in Cleveland and Cincinnati, Ohio. The company's core offering is overnight accommodations across multiple room types (standard rooms, suites, and specialty suites) complemented by food and beverage services through its Club Room restaurant and bar, as well as meetings and events venues. The product portfolio consists of nine distinct room/suite products (Queen Room, Superior King Room, Superior Queen, Vincent Suite, Corner King Room, Double Queen Room, Fidelity Suite, King Room, and Petite Suite), one dining establishment (Club Room Restaurant & Bar), and meeting/event spaces. The company also offers value-add packages including All Access Night Out, Valet & Stay, and Community Love programs. The hotel positions itself near downtown Cleveland attractions for both business and leisure travelers.

Differentiator

Problem solved

Functional benefit

Products and services

• Queen Room Standard queen-bed accommodation at Fidelity Hotel Cleveland featuring modern amenities and elegant decor, available for nightly booking through the Synxis reservation system for individual leisure and business travelers.
• King Room Standard king-bed guest room at Fidelity Hotel Cleveland offering comfortable accommodations, available for nightly booking through the Synxis reservation system.
• Superior King Room Premium king-bed accommodation at Fidelity Hotel Cleveland with superior furnishings and enhanced amenities, available for nightly booking through the Synxis reservation system.
• Superior Queen Room Upscale queen-bed room at Fidelity Hotel Cleveland with superior comfort and refined design details, available for nightly booking through the Synxis reservation system.
• Corner King Room Corner-located king-bed room at Fidelity Hotel Cleveland offering enhanced views and a spacious layout, available for nightly booking through the Synxis reservation system.
• Double Queen Room Accommodation at Fidelity Hotel Cleveland featuring two queen beds, suitable for families or small groups traveling together, available for nightly booking through the Synxis reservation system.
• Vincent Suite Luxurious suite at Fidelity Hotel Cleveland offering expanded living space and premium amenities, available for nightly booking through the Synxis reservation system.
• Fidelity Suite Signature suite at Fidelity Hotel Cleveland featuring lavish decor with floral wallpaper, vanity, and distinctive furnishings including Malin+Goetz amenities, available for nightly booking through the Synxis reservation system.
• Petite Suite Compact suite at Fidelity Hotel Cleveland offering a refined and intimate lodging experience, available for nightly booking through the Synxis reservation system.
• Club Room Restaurant and Bar On-site bar and lounge at Fidelity Hotel Cleveland serving fresh takes on Cleveland culinary essentials, with cocktails and a social atmosphere suitable for hotel guests and local visitors.
• Meetings and Events Venues Rental of meeting and event spaces at Fidelity Hotel Cleveland, including board rooms, private dining rooms, and social event venues for corporate meetings, board retreats, private dining, weddings, and off-site events; booked through a TripleSeat proposal-request workflow.
• All Access Night Out Package Promotional package at Fidelity Hotel Cleveland positioning the property as a home base for Cleveland night outings, redeemable via promotional code at booking.
• Valet and Stay Package Accommodation package at Fidelity Hotel Cleveland bundling nightly valet parking with a flexible room rate, redeemable via promotional code at booking.
• Community Love Package Direct-booking program at Fidelity Hotel Cleveland under which $10 per paid room night is donated to community impact partner Open Doors Academy, redeemable via promotional code at booking.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core and flagship.

• Open Doors AcademycoreOthersCommunity impact partnership where Fidelity Hotel donates $10 per paid room night to Open Doors Academy. This is part of the Community Love offer program, demonstrating the hotel's commitment to local community support and social impact.
• New WaterlooflagshipStrategic or Co-development PartnerNew Waterloo is identified as the parent/ownership company of Fidelity Hotel Cleveland. The property is branded as 'A New Waterloo Property' indicating it is part of a hospitality portfolio or development group.

Recent moves4 records

Expansion highlights4 records

Emerging players

• Ace Hotel: Design-led boutique hotel brand focused on urban creative-class travelers with strong F&B and event programming. Comparable in boutique/lifestyle positioning and emphasis on local cultural integration, though focused on larger gateway cities.

Direct peers

• Graduate Hotels: Design-forward boutique hotels in university-anchored urban markets with locally themed decor and curated F&B. Comparable on boutique positioning, curated local storytelling, and event/group capabilities.
• 21c Museum Hotels: Boutique lifestyle hotel brand combining art, design-driven accommodations, on-site F&B, and event spaces in urban markets. Highly comparable product model (curated local experience + integrated dining/events).
• Kimpton Hotels & Restaurants: Lifestyle/boutique full-service hotel brand (now part of IHG) operating in dense urban markets with on-site dining, design-forward rooms, and events programming. Closely comparable to Fidelity's boutique full-service, locally rooted positioning.
• The 9 Hotel Cleveland: Boutique urban hotel in downtown Cleveland (1940 E. 9th St area) competing for the same leisure and corporate travelers with similar full-service amenities. Most direct local comparable given shared downtown Cleveland location and boutique positioning.
• Hotel Indigo Cleveland Downtown: IHG's boutique upscale brand with an existing Cleveland property, competing head-to-head for design-conscious leisure and business travelers in the same downtown market. Direct brand-level comparable.

Broad incumbents

• Hilton Cleveland Downtown: Large branded full-service hotel immediately adjacent to Fidelity in downtown Cleveland. Overlaps in business and event demand but operates at much larger scale under a global loyalty/brand umbrella.
• Hyatt Regency Cleveland At The Arcade: Iconic downtown Cleveland full-service property under a major global brand, capturing the same business, convention, and leisure segments. Comparable lodging/event offering but at broader scale and brand strength.
• Marriott Cleveland Downtown: Flagship full-service Marriott in downtown Cleveland, sharing the same corporate, group, and convention demand as Fidelity but with Marriott Bonvoy's global distribution and loyalty scale advantage.

Regional players

• Drury Hotels: Mid-market regional hotel chain concentrated in the Midwest and South with strong corporate and leisure traveler penetration. Comparable in regional Midwest operating geography but at a more value-oriented price point.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/fidelityhotelcleveland
• Instagraminstagram.com/fidelityhotelcleveland
• LinkedInlinkedin.com/company/fidelity-hotel

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fidelity Hotel