Fiducia Personeelsdiensten

What Fiducia Personeelsdiensten does

Fiducia Personeelsdiensten is a Dutch staffing agency founded in 2018 by Chayenne and Yessica van Griensven, operating as a dual-sided marketplace that places temporary hospitality and festival personnel with restaurants, caterers, event venues, and large-scale festivals across the Netherlands. The company's core offering is the recruitment, administrative handling, and placement of flexible workers — primarily students and young job seekers — for shifts at venues ranging from neighborhood restaurants to marquee events such as Defqon.1, Amsterdam Dance Event, Decibel Outdoor, RAI Amsterdam, Maassilo, and Feyenoord Rotterdam. The company positions itself on a 'fun-first' value proposition, differentiating from generic retail or factory temp work by giving workers access to festival and event assignments, the ability to book shifts together with friends, and free training opportunities.

The technology stack is a conventional SaaS staffing platform centered on a proprietary Fiducia App for worker self-registration, shift browsing, and self-booking (including a friend-scheduling feature allowing up to three workers to sign up together), supplemented by a Shiftmanager employee portal and integration with the Fleks.works recruitment platform. Back-office employment infrastructure is outsourced to Fooks Payrolling, which serves as the legal employer of record, handling contracts and salary payments, while CashOut is integrated as an embedded financial benefit offering workers early wage access for a 1.75% transaction fee. The company also operates a separate catering sub-brand, Fiducia Catering.

Revenue is generated through transaction fees — specifically, margins on the wages of placed workers billed to client companies — under a quote-based, per-assignment pricing model that is not publicly disclosed. Go-to-market is direct-to-consumer on both sides: employer outreach is conducted via website, phone, and direct sales to venues and festival organizers, while worker acquisition relies on the website, the Fiducia App, the Fleks.works integration, WhatsApp for direct communication, and a multi-channel social media presence (Facebook, Instagram, LinkedIn, TikTok). The company claims 365-day, 12-hour-per-day accessibility for both clients and workers, emphasizing a personal-touch, small-team service model despite a workforce footprint that has scaled across the entire country.

Name

Fiducia Personeelsdiensten

Legal name

Fiducia Personeelsdiensten

Website

https://fiducia-personeelsdiensten.nl

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

51–100 employees

Short description

Fiducia Personeelsdiensten is a Dutch staffing agency founded in 2018 that connects restaurants, event venues, and festivals across the Netherlands with flexible workers via a proprietary scheduling app, generating revenue through margins on placed workers' wages.

Ownership category

akta.pro rank

Product category

Hospitality Staffing Services

NAICS

Temporary Help Services (56132)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Agent of Record (AOR) for Staffing & Payrolling (BPACAHAF)

Keywords

• Hospitality staffing
• Festival personnel
• Temporary staffing
• Flexible employment
• Event staffing

Headquarters

HQ city

Rotterdam

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Staffing/Agency Fees: Fiducia acts as a staffing agency for hospitality and festival personnel, charging employers for recruitment, administration, payroll handling, and placement of temporary staff. They handle contracts, salaries, vacation days, and sick leave administration for their workers. Revenue comes from margins on worker wages paid by client companies.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Fiducia Personeelsdiensten is a Dutch staffing agency that recruits, contracts, and places flexible hospitality and festival workers (bar staff, servers, hosts) with restaurants, caterers, event venues, and festival organizers across the Netherlands. The agency uses a proprietary scheduling app (Fiducia-app) and the Fleks.works recruitment platform to match workers with shifts, while Fooks Payrolling handles employment contracts, salaries, vacation days, and sick leave administration.

Product overview

Fiducia Personeelsdiensten operates as a hospitality and festival staffing agency founded in 2018, consisting of a core recruitment and placement service supported by digital tools including the Fiducia-app for shift management and self-scheduling, the Shiftmanager employee portal, and the CashOut early payment feature. The company also maintains a separate catering brand (Fiducia Catering) and partners with Fooks Payrolling for employment contracts and payroll administration. The platform connects workers with a diverse range of events and hospitality venues across the Netherlands, offering flexible scheduling and team-based assignments.

Differentiator

Problem solved

Functional benefit

Products and services

• Horeca- en Festivalpersoneel (Hospitality and Festival Staffing) Core staffing and placement service providing restaurants, caterers, event venues, and festival organizers with temporary hospitality staff (bar, service, hosting roles). The agency handles contracts, payroll, sick leave, and vacation administration via Fooks Payrolling, charging employers margins on worker wages.
• Fiducia Catering Separate catering service brand operated alongside the staffing agency, offering catering services to clients in the Netherlands.

Quantifiable outcome

• 4.6/5 satisfaction rating based on employee testimonials

Named customers14 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Fooks PayrollingcoreStrategic or Co-development PartnerFooks Payrolling is the payroll provider handling all employment contracts and salary payments for Fiducia workers. Fooks is the legal employer while Fiducia acts as the staffing intermediary. Workers receive contracts within 3 business days of registration and are paid on the 9th of each month.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• YER: Dutch staffing and recruitment firm placing both temporary and permanent staff across professional and commercial sectors. Overlaps with Fiducia in Dutch temporary hospitality staffing.
• Otto Work Force: Large Dutch-headquartered staffing agency specializing in flexible employment and payrolling across multiple sectors. A much larger incumbent that competes with Fiducia for flexible-worker placements in the Netherlands.
• Tempo-Team (Adecco): Major Dutch staffing brand under the Adecco Group providing temporary and flexible staffing across hospitality, office, logistics, and industrial segments. Competes broadly with Fiducia for hospitality/event placements.
• ASA Talent: Long-standing Dutch staffing network providing temporary and flexible staffing across multiple industries including hospitality. A broader competitor for Dutch flexible-worker placements.
• Randstad: Global staffing and HR services leader with a substantial Dutch operation. Offers hospitality and event staffing at scale and competes with Fiducia for enterprise venue and festival contracts in the Netherlands.
• ManpowerGroup Netherlands: Global staffing firm's Dutch arm providing temporary, contract, and permanent placements across hospitality, logistics, and office functions. Competes with Fiducia on flexible hospitality staffing in the Netherlands.
• Start People: Dutch staffing brand (part of RGF Staffing) placing temporary workers across hospitality, events, retail, and industry. Direct overlap with Fiducia's hospitality/event flex-staffing proposition.

Direct peers

• HosCo: Hospitality-focused recruitment and staffing platform serving hotels, restaurants, and event venues. Targets the same hospitality worker demographic and uses a similar online/app-based placement model as Fiducia.
• Fleks.works: Digital hospitality and events staffing platform in the Netherlands. Fleks.works is both a recruitment partner Fiducia uses and a direct competitor offering app-based shift work placement to the same Dutch hospitality/festival worker pool.

Emerging players

• Festival Crew BV: Dutch festival and event staffing specialist focused on bar, hospitality, and crew placements. A smaller, more specialized competitor to Fiducia in the Dutch festival staffing niche.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/FiduciaPersoneelsdiensten
• LinkedInlinkedin.com/company/fiducia-personeelsdiensten
• Instagraminstagram.com/fiduciapersoneelsdiensten
• TikToktiktok.com/@fiducia.fp

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fiducia Personeelsdiensten