What First Response Security Team Ltd does

First Response Security Team Ltd is a UK private security services provider headquartered in Luton, Bedfordshire, founded in 2012 by a senior management team with over 30 years of combined industry experience. The company delivers manned guarding and adjacent security services — including static guards, mobile patrols, gate control, reception duties, key holding, alarm response, event management, surveillance, logistics protection, and facilities management — to public, private, and third sector clients across England. Its core offering is organised around four verticals: Public Sector (NHS hospitals such as Queen Elizabeth II, Hinchingbrooke, and Lister), Education (e.g., Central Bedfordshire College, with dedicated Student Safety Officers), Private Sector Business (e.g., Bovis Homes, Holiday Inn London Luton Airport), and Third Sector (e.g., Islamic Relief Worldwide, four sites). Differentiation rests on regulatory credentials and human-capital quality rather than technology.

The company's underlying technology is essentially non-proprietary: there is no disclosed platform, no public API, no AI/ML capability, and no software integrations. Service delivery is labour-intensive, with revenue generated through professional services contracts billed on a per-guard or scoped-engagement basis under multi-year terms. Pricing is bespoke and quote-based, determined by guard count, coverage hours, and scope. Go-to-market is direct enterprise field sales, with the management team developing bespoke security plans and assigning dedicated Account Managers and Business Development Directors to each account; tendering directly into NHS and public sector procurement. Marketing channels are limited to a corporate website, security blog, organic social media (Facebook, Twitter, LinkedIn), and downloadable brochures.

Commercially, the firm holds SIA Approved Contractor status (ranked in the top 25% of UK private security firms in annual audits), ISO 9001, ISO 14001, and Safecontractor accreditation. All guards are vetted to British Standard BS7858 and SIA-licensed, and officers undertake a 1-year Customer Services Level 2 Apprenticeship with sector-specific training in safeguarding, first aid, and child protection. The company claims a 97% client satisfaction rating and reports a 90% incident/truancy reduction among education clients. There are no disclosed funding rounds, no M&A activity, no parent company, and no public revenue figures.

Name

First Response Security Team Ltd

Legal name

First Response Security Team Ltd

Website

https://firstresponse-security.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

First Response Security Team Ltd is a UK-based SIA-approved manned security guarding provider serving public, private, and third sector clients across England, with verticals in healthcare, education, construction, hospitality, and nonprofit security.

Ownership category

akta.pro rank

Product category

Manned Guarding Security Services

NAICS

Security Guards and Patrol Services (561612)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Manned Guarding & Site Security (Static Guards) (BPABAMAA)

akta.pro secondary industries

Mobile Patrol & Alarm Response Services (BPABAMAB), Concierge / Customer-Service-Oriented Security Officers (BPAKAAAM), Healthcare Facility Guarding (Hospitals, Clinics) (BPAKAAAH), Public Sector Guarding (Government Buildings, Courthouses) (BPAKAAAG)

Keywords

• Manned guarding services
• Security guard services
• Public sector security
• Education security services
• Commercial security solutions

Headquarters

HQ city

Luton, Bedfordshire

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others, Technology or R&D

Revenue model

1. Security Guarding Services: Provides manned guarding services including static guards, mobile patrols, reception duties, gate control, alarm response, and key holding. Revenue is generated through contracted security services billed on a per-guard or service basis.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

First Response Security Team Ltd provides contract manned guarding security services, deploying SIA-licensed and BS7858-vetted officers for static guarding, mobile patrols, reception and gatehouse duties, key holding, and alarm response. The company serves public sector (NHS hospitals, government facilities), private commercial (construction, hospitality, retail), educational institutions, and third sector (charity/NFP) clients across England, with sector-specific vertical packages delivered through a direct B2B sales motion.

Product overview

First Response Security Team Ltd is a security services company offering a unified portfolio of manned guarding and security solutions. The core offering is Manned Guarding, supported by sector-specific services (Business Security, Public Sector Security, Education Security). Additional capabilities include Mobile Patrols, Key Holding and Alarm Response, Event Management, Surveillance, Logistics Protection, and Facilities Management. The company positions itself as a single-source provider offering bespoke security services across public, private, and third sector clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Manned Guarding

Quantifiable outcome

• 97% client satisfaction rating from public, private and third sector clients
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• Kingdom Services Group: UK-based security services provider offering manned guarding, mobile patrols, key holding and event security to public and private sector clients. Closely comparable mid-sized UK peer competing for similar NHS, education and commercial contracts.
• FGH Security: UK-based independent security services provider offering manned guarding, event security and loss prevention for retail, hospitality and public sector clients. Comparable mid-sized peer with overlapping service lines and customer types.
• Wilson James: UK security and logistics services firm with a strong presence in construction, public sector and infrastructure guarding. Comparable in offering static guards, mobile patrols and sector-specialist officers for sites such as hospitals and construction projects.
• Carlisle Security: UK-based provider of manned guarding, key holding and alarm response services to commercial and public sector clients. Closely comparable regional-to-national peer with overlapping product set and customer profile.
• Lodge Service: UK security services and loss prevention specialist with a focus on retail, commercial and public sector guarding plus store detective services. Comparable because it competes in the same loss-prevention and manned guarding segments First Response serves.
• VSG (Vision Security Group): UK-focused manned guarding and security services provider with strong public sector and retail exposure. Comparable in service scope (static guards, mobile patrols, reception/concierge) and customer mix.

Broad incumbents

• Mitie Security: UK-listed facilities management and security group with a large manned guarding and security services division serving hospitals, education and commercial clients. Comparable because it competes directly with First Response for NHS and college contracts, though at national scale and as part of a wider FM portfolio.
• Securitas UK: UK arm of the global Securitas group, providing manned guarding, mobile patrols and alarm response to enterprise and public sector clients. Comparable in core service mix (static guards, mobile patrol, key holding) but operates at national scale and is a far larger incumbent.
• G4S (now Allied Universal): Global security services firm with a substantial UK manned guarding presence across public sector, healthcare and education. Direct overlap with First Response's static and mobile guarding offerings, with materially greater scale and geographic reach.
• Sodexo Security (UK): Global facilities management and services group providing security, reception and concierge services to UK public sector, healthcare and education clients. Comparable as an incumbent competitor in the same NHS/education tenders First Response targets, though security is one part of a broader services portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xtwitter.com/_firstresponse
• Facebookfacebook.com/1stresponseuk
• LinkedInlinkedin.com/company/first-response-security-team-ltd

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about First Response Security Team Ltd