My Pet's Animal Hospital

What My Pet's Animal Hospital does

My Pet's Animal Hospital is a privately-held, AAHA-accredited full-service companion animal veterinary practice operating from a 10,000 square foot facility at 2225 Drane Field Road in Lakeland, Florida. Founded and owned by Dr. Donna McWilliams, the hospital has held AAHA accreditation continuously since 2008 with six consecutive re-accreditations, placing it among the top 12% of US veterinary practices by quality standards. The practice serves small animals and exotic pets with wellness exams, diagnostics, surgery (including laser surgery), dental care, and an integrative medicine offering that combines Western veterinary practice with Traditional Chinese Medicine — including acupuncture and herbal treatments. The facility houses 9 examination rooms, three hospital wards with separate treatment, surgery, and dental areas, over 40 boarding kennels plus several suites, and a grooming room.

The go-to-market is direct-to-consumer with walk-in and scheduled appointments, supplemented by online booking through Vetstoria and a PetDesk mobile application for client engagement. Revenue is generated across multiple professional-service streams: core veterinary consultations and surgical procedures, boarding, grooming, the "Be Our Guest" daycare program, and a Covetrus-powered online pharmacy for prescription medications and pet health products. Customer segments include small animal pet owners and exotic pet owners (both primary), boarding/daycare customers, and government/public-safety accounts via community programs such as the K-9 Retirement Plan with the Lakeland Police Department and SWAT medic training for the Lakeland Fire Department. Additional community-facing initiatives include the Hope Fund financial assistance program, Large Animal Rescue Training host-site role, Annual Swan Roundup participation, and a partnership with Aging In Place.

The business is independently owned with no disclosed venture capital, private equity, or institutional backing. Operationally, the practice relies on third-party SaaS platforms (PetDesk, Covetrus, Vetstoria) for client experience and pharmacy distribution rather than proprietary technology, and there is no evidence of AI/ML capabilities, patents, or proprietary data assets. Geographic scope is limited to a single physical location serving Lakeland and Polk County in the Southeast US. Strategic differentiation rests on AAHA accreditation, the integrative TCM practice, exotic pet specialization, and depth of community/government relationships rather than on technology scale.

Name

My Pet's Animal Hospital

Legal name

My Pets Animal Hospital, Inc.

Website

https://floridavet.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

My Pet's Animal Hospital is a privately owned, AAHA-accredited full-service veterinary hospital in Lakeland, Florida, serving small animals and exotic pets with medical, surgical, dental, boarding, grooming, daycare, and online pharmacy services from a 10,000 sq ft facility under owner Dr. Donna McWilliams.

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (541940), Pet Care (except Veterinary) Services (812910)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA)

akta.pro secondary industries

Exotic Companion Animal Veterinary Clinics (Birds/Reptiles/Small Mammals) (HLAMAAAH), Veterinary-Affiliated/Medical Boarding (HSANADAG), Pet Services (Grooming, Training, Daycare) (CRALAIAJ)

Keywords

• Veterinary care services
• Companion animal medicine
• Exotic pet care
• Veterinary surgery
• Pet boarding grooming

Headquarters

HQ city

Lakeland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Veterinary Professional Services: Core revenue from veterinary consultations, examinations, surgical procedures, dental services, and medical treatments for small animals and exotic pets. Includes wellness exams, vaccinations, diagnostic testing, and medical interventions.
2. Boarding Services: Pet boarding services with over 40 kennels and several suites for boarding pets. Revenue generated from overnight and extended stay accommodations for pets while owners are away.
3. Grooming Services: On-site grooming room providing grooming services for pets including bathing, haircuts, nail trimming, and other grooming needs.
4. Daycare Services: Be Our Guest DayCare program offering daytime pet care services for pets requiring supervision or socialization during owner working hours.
5. Online Pharmacy: Covetrus-powered online pharmacy for pet medications, prescription diets, and pet health products. Revenue from medication sales and prescription fulfillment.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

My Pet's Animal Hospital is a full-service, AAHA-accredited companion animal veterinary hospital providing medical, surgical, and dental care for small animals and exotic pets. Core offerings include wellness exams, diagnostics, vaccinations, laser surgery, and dental procedures, complemented by ancillary pet services such as boarding (over 40 kennels and suites), grooming, and daycare, plus an online pharmacy for prescriptions and pet health products.

Product overview

My Pet's Animal Hospital is a full-service, AAHA-accredited companion animal veterinary practice offering a unified range of medical and non-medical pet services. The core offering is comprehensive veterinary medical care including wellness exams, surgery (with laser surgery capabilities), dental services, and diagnostics for small animals and exotic pets. Adjacent services include boarding (over 40 kennels and suites), grooming, and 'Be Our Guest' daycare. Digital adjuncts include an online pharmacy via Covetrus and a mobile app via PetDesk. The hospital also offers integrative services including traditional Chinese medicine. Community programs include a Retired K-9 Care Program and Hope Fund financial assistance. The 10,000 sq. ft. facility houses 9 examination rooms and three hospital wards.

Differentiator

Problem solved

Functional benefit

Products and services

• Veterinary Medical Services

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Lakeland Fire Department SWAT MedicscoreStrategic or Co-development Partner · 1 August 2014Dr. Donna McWilliams trained Lakeland Fire's six-man SWAT medic team to provide basic emergency care to K-9 officers if they get injured in the field. Training enables medics to keep dogs alive until a veterinarian is reached.
• Lakeland Police DepartmentcoreStrategic or Co-development Partner · 1 December 2012K-9 Retirement Plan partnership providing free medical care for retired police K-9 officers. Dr. Donna McWilliams opens her hospital to provide complimentary veterinary services for dogs that have served in law enforcement, honoring their service.
• Lakeland Fire Department USAR Team LTRT 421coreStrategic or Co-development PartnerHost site for Large Animal Rescue Training courses. The hospital facilities and staff expertise support training for first responders in handling large animal rescue situations. Training conducted March-April 2016 with participation from multiple agencies.
• Polk County Fire Rescue LTRT 422minorStrategic or Co-development PartnerParticipated as trainees in Large Animal Rescue Training course hosted at Lakeland Fire Department facilities, benefiting from the knowledge and expertise of My Pet's Animal Hospital staff.
• Polk County Sheriff's Office Agricultural ServicesminorStrategic or Co-development PartnerParticipated in Large Animal Rescue Training collaboration, expanding capabilities for agricultural animal rescue operations in the county.
• Aging In PlaceminorGTM or Marketing PartnerPartnership supporting senior pet adoption awareness and senior pet care education. My Pet's Animal Hospital supports Aging In Place organization efforts to help seniors care for their pets.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• BluePearl Pet Hospital: National network of specialty and emergency veterinary hospitals (owned by Mars Veterinary Health). BluePearl captures the emergency/urgent and specialty caseload that My Pet's Animal Hospital explicitly does not serve, making it the most relevant competitor for acute and after-hours cases.
• PetVet Care Centers: Multi-site operator of companion animal general practice, specialty, and emergency hospitals across the US. PetVet competes in Florida markets and is a relevant consolidator comparable for an AAHA-accredited multi-service independent hospital.
• National Veterinary Associates (NVA): One of the largest community of veterinary practices in the US, actively acquiring independent companion animal hospitals. NVA is the principal PE-backed consolidator benchmark against which My Pet's Animal Hospital's independent ownership and scale should be evaluated.
• Banfield Pet Hospital: Nationwide chain of companion animal primary care vet hospitals located inside PetSmart stores. Banfield competes directly for routine wellness, vaccinations, and dental care in markets where it overlaps, and is a reference point for the AAHA-accredited multi-service general practice model.
• MedVet: Network of specialty and emergency veterinary hospitals across the US with multiple Florida locations. MedVet directly competes for the specialty and ER caseload outside My Pet's Animal Hospital's general practice scope.
• VetCor: Network of more than 850 companion animal veterinary hospitals across the US. VetCor's community-hospital positioning parallels independent AAHA-accredited practices and serves as a natural exit/acquisition comparable.
• VCA Animal Hospitals: Largest US operator of companion animal veterinary hospitals (now part of Mars Veterinary Health). VCA competes with AAHA-accredited general practices across the country and represents the consolidator benchmark for independent multi-service hospitals like My Pet's Animal Hospital.

Emerging players

• PetWellClinic: Walk-in veterinary care clinic franchise offering focused wellness, vaccinations, and minor illness visits without appointments. PetWellClinic competes on convenience and price for routine services that overlap with My Pet's Animal Hospital's core general practice offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks4 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/My-Pets-Animal-Hospital
• LinkedInlinkedin.com/company/my-pet's-animal-hospital

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about My Pet's Animal Hospital