Genesee County 9-1-1

What Genesee County 9-1-1 does

Genesee County 9-1-1 (legally, the Genesee County 9-1-1 Consortium) is a public safety communications authority that operates a centralized emergency dispatch center serving 31 of the 32 communities in Genesee County, Michigan (Fenton City retains its own dispatch). The organization was established in 1972 as Genesee County Central Dispatch, initially serving 6 police agencies and 7 fire departments out of a Michigan State Police post, and was formally incorporated as a consortium in 1996 under Michigan's Urban Cooperation Act and Emergency Telephone Service Enabling Act. Today it dispatches for 26 police agencies, 19 fire departments, and 4 emergency medical ambulance services (Medstar, MMR, Patriot EMS, and TWIN), and processes roughly 500,000 emergency calls per year.

The technical platform is a modern public-safety answering point: Enhanced 9-1-1 (E911) with automatic location identification, Text-to-911 for voice-incapable callers, Alerts powered by Smart911 for geo-targeted community notifications (text, email, voice), and a public-facing Active Events real-time incident map. Operations are staffed 24/7/365 by 62 personnel — 50 telecommunicators, 6 supervisors, 2 IT staff, 1 office administrator, 1 deputy director, and 1 director — organized into four teams alternating 12-hour day/night shifts. Telecommunicator training runs 4–6 months, with wages scaling from $22.34/hour to $33.87/hour over six years, a 10% employer 401(k) match, and medical/dental/vision/disability benefits after 90 days.

The consortium is 100% funded by a voter-approved $1.86-per-device monthly surcharge assessed on landline, wireless, and VoIP service devices in Genesee County — renewed most recently on the May 4, 2021 ballot. The surcharge covers facilities, equipment, maintenance, and all operating costs. Governance is by a General Membership of local government units with an Executive Board; there is no private equity, no stock, and no commercial GTM motion. In November 2025 the organization relocated to a new headquarters at 2050 S. Linden Road, Suite 400, Flint, and is pursuing a purpose-built dispatch facility via a 2024 civil-engineering RFP, signaling multi-year capital capacity funded entirely by the surcharge stream.

Name

Genesee County 9-1-1

Legal name

Genesee County 9-1-1 Consortium

Website

https://geneseecounty911.org

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

11–50 employees

Short description

Genesee County 9-1-1 is a public-safety consortium that operates the centralized emergency dispatch center for 31 communities in Genesee County, Michigan, routing roughly 500,000 calls per year for 26 police agencies, 19 fire departments, and 4 EMS providers, funded entirely by a voter-approved $1.86 per-device surcharge.

Ownership category

akta.pro rank

Product category

Emergency Communications / 9-1-1 Dispatch Services

NAICS

Police Protection (922120), Fire Protection (92216)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

akta.pro secondary industry

Fire Alarm Monitoring & Dispatch (BPAKAFAC)

Keywords

• Emergency dispatch services
• 911 call routing
• Public safety communications
• Emergency alert notifications
• Emergency medical dispatch

Headquarters

HQ city

Flint

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. 9-1-1 Surcharge: The organization is 100% funded by a surcharge on all landline, wireless, and voice over internet protocol (VoIP) service devices located within Genesee County. The surcharge rate is $1.86 per device per month, assessed on all communication devices. This funding covers all facilities, equipment, maintenance, and operating costs for emergency call answering and dispatch services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Genesee County 9-1-1 operates a centralized emergency communications and dispatch center that receives and routes 9-1-1 calls for police, fire, and EMS across 31 communities in Genesee County, Michigan. The organization also delivers Smart911-powered emergency notifications and processes FOIA requests for public records. Approximately 460,000 to 500,000 emergency calls are handled annually on a 24/7/365 basis.

Product overview

Genesee County 9-1-1 operates as a public safety emergency communications center serving 31 communities across Genesee County, Michigan. The organization provides 9-1-1 emergency dispatch services for 26 police agencies, 19 fire departments, and 4 emergency medical ambulance services, handling approximately 460,000 emergency calls annually. Key offerings include voice and text-to-9-1-1 emergency communications, the Smart911-powered alerts notification system for community emergency notifications, and a live active events mapping interface for public situational awareness. FOIA request processing is also available for public records.

Differentiator

Problem solved

Functional benefit

Products and services

• 9-1-1 Emergency Communications Center

Quantifiable outcome

• Processes approximately 500,000 emergency calls annually across 31 communities
• +2 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Smart911 (Safety Intelligence)coreTechnology or IntegrationSmart911 is the official emergency notification system used by Genesee County 9-1-1 to communicate with community residents during emergencies. The system sends geo-targeted alerts via text message, email, and/or voice message. This partnership enables residents to register contact information and locations for customized emergency notifications.
• 19 Fire Departments (Argentine, Atlas, Burton City, Clio, Davison-Richfield, Fenton Township, Flint City, Flint Township, Flushing, Forest, Gaines, Genesee, Grand Blanc City, Grand Blanc Township, Linden City, Montrose, Mt. Morris Township, Mundy, Swartz Creek)coreStrategic or Co-development Partner19 fire departments across Genesee County receive dispatch services from Genesee County 9-1-1. The dispatch center routes fire emergency calls and coordinates response across these departments.
• 26 Police Agencies (including Genesee County Sheriff, Flint City, various townships)coreStrategic or Co-development Partner26 police agencies receive dispatch and coordination services from Genesee County 9-1-1, including police department links to all member agency websites.
• 4 EMS Providers (Medstar, MMR, Patriot EMS, TWIN)coreStrategic or Co-development PartnerFour emergency medical ambulance services receive dispatch coordination from Genesee County 9-1-1 for emergency medical responses across the county.
• APCO International and Michigan Chapter (APCO)minorStrategic or Co-development PartnerProfessional association for public-safety communications officials. Genesee County 9-1-1 staff participate in APCO Michigan and International. Deputy Director Dave Plumb serves on APCO International Training, Awards and Professional Standards Committee.
• NENA (National Emergency Number Association) - Michigan ChapterminorStrategic or Co-development PartnerProfessional association for 9-1-1 professionals. Executive Director Tim Jones serves as Treasurer for Michigan NENA Chapter since 2017. Dave Plumb is a member of Michigan NENA.
• Genesee County Med Control AuthoritycoreStrategic or Co-development PartnerGenesee County 9-1-1 represents the 9-1-1 perspective in the Genesee County Med Control Authority for EMS coordination.
• Genesee County Fire Chiefs AssociationcoreStrategic or Co-development PartnerExecutive Director Tim Jones serves as the 9-1-1 representative to the Genesee County Fire Chiefs Association.
• Genesee County Police Chiefs AssociationcoreStrategic or Co-development PartnerExecutive Director Tim Jones serves as the 9-1-1 representative to the Genesee County Police Chiefs Association.
• MCDA (Michigan Communications Directors Association)minorStrategic or Co-development PartnerMichigan association for communications directors. Executive Director Tim Jones is current President of MCDA. Dave Plumb is a member.

Scale indicators6 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Macomb County 9-1-1: Macomb County's 9-1-1 dispatch center in metro Detroit, Michigan, providing consolidated dispatch for police, fire, and EMS across the county. Directly comparable in governance structure, funding model, and service scope to Genesee County 9-1-1.
• Kent County 9-1-1: Kent County's consolidated 9-1-1 dispatch center serving Grand Rapids and surrounding communities in western Michigan. Directly comparable in operational scope, funding mechanism, and dispatch coordination across police, fire, and EMS.
• Oakland County 9-1-1: Oakland County's 9-1-1 Communications Division in Michigan, providing consolidated emergency dispatch across the county. Comparable to Genesee County 9-1-1 in operating model, regulatory framework, and service to multiple municipalities.
• Washtenaw County 9-1-1: Washtenaw County's 9-1-1 dispatch center serving Ann Arbor and surrounding communities in southeastern Michigan. Directly comparable in consolidated dispatch governance model and surcharge-funded public safety communications.
• Ingham County 9-1-1: Ingham County's 9-1-1 dispatch center serving Lansing and surrounding communities in Michigan. Operates a similar consolidated dispatch model under the Michigan Emergency Telephone Service Enabling Act as Genesee County 9-1-1.
• Wayne County 9-1-1: Wayne County's consolidated 9-1-1 dispatch authority serving communities in metro Detroit, Michigan. Operates a similar surcharge-funded PSAP model under the same Michigan Emergency Telephone Service Enabling Act framework as Genesee County 9-1-1.

Broad incumbents

• Motorola Solutions CommandCentral: Motorola Solutions' CommandCentral 911 platform is a leading 9-1-1 call-handling and CAD solution used by PSAPs nationwide. Comparable to Genesee County 9-1-1's call-processing and dispatch technology stack, though as a vendor rather than operator.
• City of Detroit Public Safety Communications: City of Detroit's municipal 9-1-1 dispatch operations, a larger PSAP serving a major urban area in Michigan. Comparable to Genesee County 9-1-1 in core 9-1-1 dispatch function but operates at significantly larger scale within a single municipality.

Emerging players

• RapidSOS: RapidSOS provides next-generation emergency response data linking connected devices directly to 9-1-1 centers. Comparable to Genesee County 9-1-1 as a technology partner that enhances PSAP capabilities with device-based location and data.
• Rave Mobile Safety (Smart911): Rave Mobile Safety's Smart911 platform is the emergency notification and enhanced data system Genesee County 9-1-1 already partners with. Directly comparable in the public-facing emergency alert and notification service that complements core dispatch operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Geneseecounty911
• LinkedInlinkedin.com/company/genesee-county-9-1-1

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Genesee County 9-1-1