What GLS Croatia does

GLS Croatia is the Croatian operating entity of GLS Group, a pan-European parcel delivery and logistics network with own operations in 40 countries. The company provides parcel logistics services in Croatia for both private individuals and business customers, delivering through a fleet of more than 600 vehicles supported by a hub infrastructure of 1 central sorting center and 33 regional warehouses. Customer access is delivered through multiple channels: direct address delivery, more than 210 ParcelShop partner locations for drop-off and pickup, more than 800 automated parcel lockers ("paketomati") for 24/7 self-service, and the Paket.hr online portal that allows individuals to send parcels without a business account.

The technical stack centers on parcel logistics infrastructure: an online parcel tracking system keyed by parcel number, iOS and Android mobile applications for parcel management, business-facing address-label generation tools, and ecommerce platform integration modules for online merchants. The product offering is structured around a core "GLS mreža / GLS Network" delivery product, with add-on modules including Paketomati locker access points, the ParcelShop drop-off network, the tracking service, label-creation software, and ecommerce integrations. Customer-facing features emphasize convenience (24/7 locker access, mobile app management) and interoperability (end-to-end shipment tracking), with marketing and customer communication distributed across Instagram, Facebook, LinkedIn, TikTok, and a corporate website hosting parcel tracking, FAQ, and downloadable resources.

GLS Croatia monetizes parcel movements on a transaction-fee model, charging per parcel based on weight, dimensions, and service type for both consumer and business shipments. Business customers can structure relationships as occasional shippers or as recurring daily delivery clients, with dedicated service tiers for each. Public pricing is not directly disclosed on the website and is available via a downloadable rate card (Cjenik_2025.pdf). GLS Croatia is privately held within the GLS Group corporate structure; no independent funding rounds, M&A activity, leadership changes, or standalone financial disclosures were identified in the available source material, and the company serves 3,500+ business clients alongside a long-tail of individual consumers.

Name

GLS Croatia

Legal name

GLS Croatia

Website

https://gls-croatia.com

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

GLS Croatia is the Croatian subsidiary of GLS Group, providing domestic parcel delivery and logistics services to private individuals and business customers via 600+ vehicles, 1 sorting center, 33 warehouses, 210+ ParcelShop partners, and 800+ automated parcel lockers.

Ownership category

akta.pro rank

Product category

Parcel Delivery and Logistics Services

NAICS

Local Messengers and Local Delivery (4922), Local Messengers and Local Delivery (49221)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Domestic Parcel Post / Ground Parcels (TLAAAAAB)

akta.pro secondary industries

Post Office Network & Retail Counter Services (TLAAAAAF), Rural/Remote Area Standard Parcel Delivery (TLAAACAI)

Keywords

• Parcel delivery services
• Last-mile logistics
• Parcel locker network
• Ecommerce fulfillment
• Courier services

Headquarters

HQ city

Croatia

HQ country

Croatia

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Parcel Delivery Services: GLS Croatia generates revenue through parcel delivery charges for both private individuals and business customers. Pricing is based on parcel weight, dimensions, and delivery service type. Business customers can choose between occasional shipments and regular daily deliveries.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

GLS Croatia provides domestic and international parcel delivery and logistics services for both private individuals and business customers across Croatia. Operations are built on one central sorting center, 33 regional warehouses, 800+ automated parcel lockers, 210+ ParcelShop partner locations, and a fleet of 600+ delivery vehicles, complemented by the Paket.hr self-service sending portal and ecommerce platform integrations.

Product overview

GLS Croatia is a logistics company operating as part of the GLS Group, offering a unified parcel delivery platform with integrated service modules. The core offering is the GLS Network—a comprehensive logistics solution for private and business deliveries. This platform is supported by the Paket.hr online shipping portal, complemented by a network of more than 210 Paket Shops and over 800 Paketomati (parcel lockers) for convenient drop-off and collection. Additional service modules include parcel tracking, address label applications, ecommerce platform integration, and business shipping solutions for both occasional and daily shippers.

Differentiator

Problem solved

Functional benefit

Brands

• Paket.hr: Online portal for sending parcels easily and quickly

Products and services

• GLS Parcel Delivery Service Core parcel shipping service providing fast and reliable delivery for both private individuals and business customers across Croatia and internationally to 40 countries via the GLS Group network. Customers can choose same-day or regular delivery service types.
• Paket.hr Online Sending Portal Online portal allowing anyone to send parcels quickly and easily, functioning as GLS Croatia's direct shipping platform for individual users and small senders.
• ParcelShop Partner Network Physical parcel shop locations where customers can drop off and collect packages, provided through more than 210 PaketShop partner locations across Croatia.
• Paketomati (Parcel Locker Network) Automated parcel locker stations for convenient 24/7 package drop-off and collection, with more than 800 units deployed across Croatia.
• Parcel Tracking Service Online parcel tracking service allowing customers to monitor shipment status by entering parcel numbers on the GLS Croatia website.
• Address Label Generation Tools Software tools for creating shipping address labels, available for business customers to streamline shipment preparation.
• Ecommerce Platform Integration Integration services for ecommerce platforms that enable online shops to connect with GLS shipping services for order fulfillment.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• ParcelShop PartnerscoreChannel Partner/ Reseller/ DistributorNetwork of over 210 ParcelShop partner locations where customers can drop off and pick up parcels. These partnerships enable convenient local access points for GLS delivery services across Croatia.
• Delivery PartnerscoreChannel Partner/ Reseller/ DistributorPartnerships with delivery service providers to extend GLS Croatia's logistics capabilities and coverage across the country.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Raben Croatia: Regional logistics provider with parcel and groupage services across Central/Eastern Europe, including Croatia. Competes with GLS Croatia in domestic and cross-border B2B parcel and contract logistics, especially for ecommerce and retail shippers.
• Personal doo (PEPP): Croatian-headquartered courier and parcel delivery operator serving domestic and neighboring markets. Provides directly comparable same/next-day parcel services to business and private customers, competing with GLS Croatia for Croatian SMB volume.

Broad incumbents

• Hrvatska Pošta: National postal operator of Croatia with a universal service obligation covering letters and parcels across the country. Operates post office counters, parcel delivery, and increasingly parcel lockers, directly competing with GLS Croatia in domestic parcel delivery and serving similar business and consumer customers.
• UPS Croatia: Global parcel and logistics operator with Croatian operations, primarily serving international B2B customers. Overlaps with GLS Croatia in cross-border parcel flows and B2B service, but does not compete at the same intensity in the domestic Croatian parcel market.
• FedEx Croatia: Global integrator with Croatian operations focused on international express and specialist shipments. Overlaps with GLS Croatia's international servicing but as part of a much broader global portfolio rather than domestic-focused service.

Direct peers

• DHL Express Croatia: Operates express parcel and document delivery across Croatia as part of Deutsche Post DHL Group. Competes for time-sensitive B2B shipments and international ecommerce shipments, overlapping with GLS Croatia's B2B and cross-border offerings.
• Zasilkovna (Packeta): Czech-headquartered parcel locker and pickup-point network that has expanded aggressively across Central Europe including Croatia. Directly competes with GLS Croatia's paketomati and ParcelShop network with a very similar out-of-home delivery proposition.
• DPD Croatia: Direct competitor operating domestic and cross-border parcel delivery services in Croatia with a similar PUDO/locker strategy. Competes head-to-head with GLS Croatia for B2B ecommerce shippers and B2C consumer parcels, with the same transactional fee revenue model.

Emerging players

• Glovo Croatia: Multi-category on-demand delivery app operating in Croatian cities via courier networks. Competes with GLS Croatia for certain urban last-mile parcel and parcel-adjacent services, particularly for SMBs and same-day shipments.
• Wolt Croatia: On-demand food and grocery delivery platform operating last-mile rider networks in Croatian cities. While primarily focused on prepared food, its delivery infrastructure and growing parcel-adjacent services increasingly compete with traditional couriers for urban last-mile capacity.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/glscroatia
• LinkedInlinkedin.com/company/gls-croatia
• Instagraminstagram.com/gls_croatia/?hl=en
• TikToktiktok.com/@gls_croatia?_t=8kE9TxkqSKv&_r=1

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GLS Croatia