Ayuntamiento de Solidaridad.

What Ayuntamiento de Solidaridad. does

The H. Ayuntamiento de Playa del Carmen (commonly referenced as Ayuntamiento de Solidaridad) is the constitutionally mandated municipal government of the Solidaridad municipality in the state of Quintana Roo, Mexico, with its administrative seat in Playa del Carmen. Under the leadership of President Municipal Estefanía Mercado, the entity delivers the full scope of local public services — public safety (including 9-1-1, fire department, and civil protection), urban planning and infrastructure, transportation regulation, tourism promotion, environmental services, and a portfolio of social programs operated through five wholly-owned decentralized institutes: DIF (family welfare), Instituto de la Juventud (youth), Instituto del Deporte (sports), Instituto de las Mujeres (women's affairs), and Instituto Municipal de la Cultura y las Artes (culture and arts). The municipality also operates the Alcaldía de Puerto Aventuras to extend governance into surrounding communities.

The core technology asset is a digital municipal services platform that enables online citizen transactions across multiple dedicated portals: tramitesyservicios.playadelcarmen.gob.mx (online administrative procedures and property tax/registration), facturacion.playadelcarmen.gob.mx (self-invoicing/electronic invoicing), and saneamientoambiental.playadelcarmen.gob.mx (environmental sanitation fee payment). Adjacent digital services include an ATM locator, a municipal meteorological bulletin, the Gaceta Municipal (official gazette), and the Ventanilla de Construcción Simplificada for online construction permits. The platform integrates with the Plataforma Nacional de Transparencia and complies with Armonización Contable (financial harmonization) and SEvAC evaluation frameworks.

The revenue model is non-commercial: the municipality is funded through local taxation — primarily predial (property tax) and environmental sanitation fees — plus federal and state transfers, rather than product/service sales. Pricing is not publicly disclosed and follows statutory rates set under Mexican municipal law. Distribution combines physical municipal offices in Playa del Carmen, the digital portal ecosystem, and emergency service hotlines. Citizen communication is conducted via Facebook, Twitter/X, Instagram, the Sala de Prensa (press room), and the Gaceta Municipal. Strategic positioning includes a public-private partnership with Grupo Modelo for the Caravana Corona World Cup 2026 finals event in Playa del Carmen.

Name

Ayuntamiento de Solidaridad.

Legal name

H. Ayuntamiento de Playa del Carmen

Website

https://gobiernodesolidaridad.gob.mx

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The H. Ayuntamiento de Playa del Carmen (Ayuntamiento de Solidaridad) is the municipal government of Solidaridad, Quintana Roo, Mexico, delivering public services, tax collection, permitting, and social programs to residents and businesses across Playa del Carmen, Puerto Aventuras, and surrounding communities through physical offices and a multi-portal digital services platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive, Legislative, and Other General Government Support (921), Justice, Public Order, and Safety Activities (922), Administration of Housing Programs, Urban Planning, and Community Development (925)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

Keywords

• Municipal government services
• Public administration
• Property tax collection
• Civil protection services
• Tourism promotion

Headquarters

HQ city

Playa del Carmen

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Municipal Taxes and Fees: Collection of property tax (predial), environmental sanitation fees, and other municipal service charges from citizens and businesses within the municipality of Solidaridad

Distribution channels3 records

Marketing channels5 records

Core offering

The H. Ayuntamiento de Playa del Carmen is the municipal government of the Solidaridad municipality in Quintana Roo, Mexico. It provides public administration services to citizens and residents, including online payment portals for property tax (predial) and environmental sanitation fees, electronic invoicing, simplified construction permitting, public safety and emergency response (9-1-1, fire department, civil protection), urban planning, transportation regulation, tourism promotion, and social programs delivered through decentralized institutes.

Product overview

The H. Ayuntamiento de Playa del Carmen operates a digital services platform providing citizens with online municipal services. The offering is a multi-channel system comprising online payment portals (predial, environmental sanitation fees, self-invoicing), administrative procedure portals (simplified construction window, general services), informational services (municipal gazette, meteorological bulletin, ATM locator), and decentralized municipal institutes (Youth, Sports, Women's Affairs, Culture and Arts, DIF). The platform integrates with the Plataforma Nacional de Transparencia for government transparency compliance.

Differentiator

Problem solved

Functional benefit

Products and services

• Trámites en Línea Online portal enabling citizens of Solidaridad municipality to access and complete municipal administrative procedures and services digitally through a single web entry point.
• Pago de Predial Online property tax payment service allowing property owners within Solidaridad municipality to register and pay the predial (property tax) owed to the municipal government.
• Autofacturación Electronic self-invoicing system that allows taxpayers to generate CFDI invoices for municipal tax payments and contributions.
• Pago de Saneamiento Ambiental Online payment portal that allows contributors to pay environmental sanitation fees owed to the municipal government.
• Ventanilla de Construcción Simplificada (USA) Simplified administrative window service (Ventanilla Única de Trámites y Servicios) that streamlines construction permitting, including operation manuals, low-risk activity catalogs, unified construction formats, and work completion notices.
• Gaceta Municipal Official municipal publication that disseminates local government decrees, regulatory announcements, and formal municipal communications.
• Boletín Meteorológico Municipal meteorological bulletin service providing weather information and forecasts for the Playa del Carmen area.
• Ubica Tu Cajero Online ATM locator service that helps citizens find automated teller machines located within the Solidaridad municipality.
• DIF Playa del Carmen Decentralized municipal entity providing family welfare and social services to residents of Playa del Carmen, including assistance programs and community support.
• Secretaría de Protección Civil, Prevención de Riesgos y Bomberos Municipal secretariat providing civil protection, risk prevention, firefighting, and emergency response services to citizens and visitors of Solidaridad municipality.

Quantifiable outcome

• Municipal government providing services to citizens of Solidaridad municipality, including Playa del Carmen and Puerto Aventuras

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Grupo ModelocoreStrategic or Co-development Partner · 1 January 2026The municipal government of Solidaridad (led by Mayor Estefanía Mercado) announced partnership with Grupo Modelo for hosting the 'Caravana Corona' World Cup 2026 finals event in Playa del Carmen. This marks a strategic collaboration between government and private sector for major international sporting events.

Recent moves5 records

Expansion highlights5 records

Direct peers

• Municipio de Mérida: Large Yucatán municipal government operating a comparable digital services platform (predial, tramites, social institutes) with a more diversified economy, serving as a relevant benchmark for digital transformation maturity among Mexican cities.
• Municipio de Benito Juárez (Cancún): Quintana Roo municipal government anchored by Cancún, the largest Caribbean tourism destination in Mexico, operating the same mix of property tax, sanitation fees, public safety, and tourism promotion services with comparable scale and digital portal infrastructure.
• Municipio de Tulum: Neighboring Quintana Roo municipality whose economy is similarly tourism-driven (Riviera Maya corridor), delivering equivalent municipal services including predial collection, civil protection, and tourism promotion, sharing the same state and federal regulatory environment.
• Municipio de Los Cabos: Baja California Sur municipal government serving the Cabo San Lucas–San José del Cabo tourism corridor; comparable in relying on tourism-driven property tax and service fee revenue while delivering municipal services to a similar population/resident mix.
• Municipio de Puerto Vallarta: Jalisco municipal government organized around a Pacific coast tourism hub, operating the same suite of services — predial payment portals, civil protection, emergency response, cultural institutes — and facing analogous tourism-economy fiscal dynamics.
• Municipio de Acapulco de Juárez: Guerrero municipal government serving a historic Mexican beach tourism destination, providing parallel municipal services (property tax, sanitation, emergency response, DIF social services) and operating under similar federal/state fiscal frameworks.
• Municipio de Cozumel: Quintana Roo island municipality whose tourism-driven economy, digital service portal model, and tourist-tax fiscal structure most closely mirror Solidaridad's Playa del Carmen operation among in-state peers.

Regional players

• Municipio de Othón P. Blanco (Chetumal): Quintana Roo's state capital municipality, sharing the same state-level fiscal and regulatory framework as Solidaridad but with a more administrative (rather than tourism-driven) economic base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/GobPDC
• Facebookfacebook.com/AyuntamientodePlayaDelCarmen
• Instagraminstagram.com/gobplayadelcarmen
• LinkedInlinkedin.com/company/ayuntamiento-de-solidaridad.

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ayuntamiento de Solidaridad.