Western Water
- Company typePrivate
- Founded2021
- HeadquartersSunbury, Victoria, Australia
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
Western Water firmographics
Firmographics- Name
- Western Water
- Legal name
- Greater Western Water
- Website
- https://gww.com.au
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Western Water industry classification
Industry- Product category
- Water and Sewerage Utility Services
- NAICS
- Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Water Supply and Irrigation Systems (22131)
- SIC
- Water Supply (4941), Electric, Gas & Sanitary Services (4900)
- akta.pro primary industry
- Water Supply & Wastewater Utilities Administration (BPAIACAG)
- akta.pro secondary industries
- Combined Sewer Overflow (CSO) Treatment & Wet-Weather Capacity (EUANADAF), Raw Water Conveyance & Transmission (Aqueducts, Mains, Pumping Stations) (EUANAAAB), Purple Pipe / Recycled Water Distribution Utilities (Networks, Pressure Zones) (EUANAGAE)
Keywords
Where Western Water is headquartered
LocationHeadquarters
- HQ city
- Sunbury, Victoria
- HQ country
- Australia
- HQ region
- Oceania
Offices2 records
Markets served
Western Water business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales
Revenue model
- Water Usage Charges: Charges based on water consumption measured in kilolitres. Two-tier pricing structure: Step 1 for first 440 litres per day at lower rate, Step 2 for usage above threshold at higher rate. Rates differ between central region (formerly City West Water) and western region (formerly Western Water).
- Water Network/Service Charges: Annual fixed charges based on property connection size (most common 20mm service). Covers cost of maintaining water distribution infrastructure.
- Sewerage Network Charges: Annual fixed network fees for sewerage services covering collection and treatment infrastructure maintenance.
- Sewage Disposal Charges: Usage-based charges for wastewater disposal based on volume discharged.
- Trade Waste Charges: Charges for commercial and industrial businesses discharging trade waste. Includes application processing fees, annual agreement fees, and volume/quality charges based on biochemical oxygen demand, nitrogen, suspended solids, and other parameters. Risk-ranked pricing (1-5) based on business activity and waste characteristics.
- Recycled Water Charges: Charges for recycled water delivered through separate purple meter systems. Includes network fee and usage fee per kilolitre.
- Third-Party Collected Charges: Collection of waterways and drainage charges on behalf of Melbourne Water, and parks charges for Department of Energy, Environment and Climate Action.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Quarterly | Central Region (formerly City West Water) - Residential Water |
| Subscription | Quarterly | Central Region (formerly City West Water) - Sewerage |
| Usage-based | Quarterly | Central Region - Recycled Water |
| Usage-based | Quarterly | Western Region (formerly Western Water) - Residential Water |
| Subscription | Quarterly | Western Region - Sewerage |
| Usage-based | Quarterly | Business/Commercial - Central Region |
| Usage-based | Quarterly | Business/Commercial - Western Region |
| Subscription | Quarterly | Concession Discounts |
Go-to-market motion1 record
Distribution channels7 records
Marketing channels8 records
Western Water product offering
Product offeringCore offering
Greater Western Water is a regulated Victorian water utility providing drinking water supply, sewerage and wastewater collection/treatment, recycled (Class A) water, and trade waste management to residential, commercial, and industrial customers across Melbourne's CBD and western region. The company delivers these essential services through owned and operated water treatment plants, reservoirs, and thousands of kilometres of water mains and sewer pipes, supported by online account management portals, a real-time faults map, and customer support via phone, in-person offices, and field services.
Product overview
Greater Western Water is a water utility corporation formed in 2021 by merging Western Water and City West Water, providing water, sewerage, recycled water, trade waste, and water carting services across Melbourne's CBD and western region. The company's digital portfolio includes My GWW (online customer portal for account management with multi-factor authentication), Property Plus (plumbing and development application portal), WaterSmart (business water efficiency tool), and a Faults Map (real-time outage reporting system). The utility maintains distinct pricing zones for central and western regions while working toward unified service delivery.
Differentiator
Problem solved
Functional benefit
Products and services
- Water Supply Services Provision of drinking water to residential and business customers across Melbourne's western region, including water treatment, storage, and distribution through a network of pipes and reservoirs.
- Sewerage and Wastewater Services Collection, treatment, reuse, and disposal of sewage and wastewater from homes and businesses, ensuring responsible management to protect public health and the environment.
- Recycled Water Treatment and delivery of recycled (Class A) water for use in irrigation and other appropriate applications, available through separate purple-metered properties.
- Trade Waste Services Management and treatment of liquid waste generated by food and industrial businesses, including agreement management, risk-ranked monitoring, and compliance services.
- Water Carting Drinking water and recycled water carting services, including registration for water carters and guidelines for using carted water.
- My GWW Online Account Portal Online customer portal enabling 24/7 account management, including viewing balances, making payments, updating contact details, applying for concessions, and requesting payment extensions. Uses multi-factor authentication for security.
- Property Plus Online hub for managing plumbing and development applications and bookings for building and development customers.
Quantifiable outcome
- Fixes more than 70% of faults without turning water off
- +3 more outcomes
Companies that use Western Water
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles5 records
Western Water technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Western Water partnerships and signals
Strategic signalScale indicators4 records
Recent moves5 records
Expansion highlights4 records
Western Water competitors and assessment
Company assessmentRegional players
- Central Highlands Water: A regional water corporation serving central Victorian communities with drinking water, wastewater, and recycled-water services. It is a relevant regional peer on utility operations, infrastructure, and customer model.
- Coliban Water: A water utility serving communities across north-central Victoria with water and wastewater services. It has a comparable regulated essential-infrastructure model but operates in a different regional territory.
- Barwon Water: A regional Victorian water corporation serving Geelong and surrounding areas with water, sewerage, and recycled-water services. Its regulated municipal utility model and service mix are comparable to GWW despite the different geography.
- Lower Murray Water: A water corporation serving north-west Victorian communities with drinking water and wastewater services. It is comparable to GWW's regulated utility model and network operations despite its different service territory.
- North East Water: North-East Victoria's water corporation, providing water, sewerage, and related services to regional communities. It is comparable to GWW's water and wastewater operations and regulated utility structure, though geographically separate.
- South Gippsland Water: A regional utility serving South Gippsland with water and wastewater services, including treatment and network infrastructure. It is a relevant regional peer because of the same essential-service and infrastructure profile.
- Goulburn Valley Water: A regional Victorian water corporation supplying water and wastewater services across the Goulburn Valley. Its infrastructure obligations, regulated customer model, and utility scale make it a relevant regional peer.
Broad incumbents
- Melbourne Water: Victoria's bulk water and waterways manager, operating major storages, treatment and drainage infrastructure and supplying water to retail utilities. It overlaps with GWW's water infrastructure ecosystem but plays a broader wholesale and catchment role.
Direct peers
- Yarra Valley Water: A Victorian metropolitan water retailer supplying drinking water, sewerage, recycled water, and related services to homes and businesses. Its regulated utility model, customer base, and infrastructure footprint closely match GWW's operating model.
- South East Water: Melbourne's south-east water utility providing water, sewerage, recycled water, and trade-waste services. It is a direct category and business-model peer, although it serves a different part of metropolitan Melbourne.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Western Water social profiles
Digital presenceWestern Water financial estimates
Financial estimateRevenue estimate
Valuation estimate
Western Water leadership team
Management profileNumber of profiles
Western Water funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Western Water M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Western Water
What does Western Water do?
Greater Western Water is a regulated Victorian water utility providing drinking water supply, sewerage and wastewater collection/treatment, recycled (Class A) water, and trade waste management to residential, commercial, and industrial customers across Melbourne's CBD and western region. The company delivers these essential services through owned and operated water treatment plants, reservoirs, and thousands of kilometres of water mains and sewer pipes, supported by online account management portals, a real-time faults map, and customer support via phone, in-person offices, and field services.
Is Western Water a public or private company?
Western Water is a private company. It is classified as state government owned and is currently operating.
When was Western Water founded?
Western Water was founded in 2021. It employs 101 to 250 people.
Where is Western Water based?
Western Water is headquartered in Sunbury, Victoria, Australia, in the Oceania region.
How does Western Water make money?
Seven revenue lines are on record. Water Usage Charges are the primary driver. The others are water Network/Service Charges, sewerage Network Charges, sewage Disposal Charges, trade Waste Charges, recycled Water Charges and third-Party Collected Charges.
Who are Western Water's main competitors?
Regional players on record are Central Highlands Water, Coliban Water, Barwon Water, Lower Murray Water, North East Water, South Gippsland Water and Goulburn Valley Water. Melbourne Water is listed as a broad incumbent. Direct peers are Yarra Valley Water and South East Water.
Does Western Water have an API?
No public API is recorded for Western Water.
What industry is Western Water in?
Western Water's product category is Water and Sewerage Utility Services. Its primary akta.pro industry code is BPAIACAG, Water Supply & Wastewater Utilities Administration, with a secondary code of EUANADAF, Combined Sewer Overflow (CSO) Treatment & Wet-Weather Capacity. Its NAICS code is 2213 and its SIC code is 4941.