H24 CARE

What H24 CARE does

H24 CARE is a Paris-based healthcare technology company that has built an AI-powered triage platform designed to reduce emergency department overcrowding in French hospitals. The platform implements an automated version of the FRENCH emergency triage protocol through a proprietary AI algorithm (Triage IA) that evaluates patient state to prioritize and route cases, automatically redirecting non-urgent patients to nearby available physicians. The product is delivered through three interconnected web portals: a Portail Urgences for emergency departments, a Portail Médecin for general practitioners managing unscheduled consultations, and a Portail Public for patients seeking rapid access to care. Real-time monitoring of bed capacity and wait times is shared across all connected facilities, and the platform is integrated with France's national Service d'Accès aux Soins (SAS) for system-wide care coordination. H24 CARE reports that 15+ partner hospitals use the platform and claims outcomes including a 40% reduction in emergency wait times, a 25% improvement in care efficiency, and a 300% return on investment. The company holds HDS (Hébergeur de Données de Santé) certification required to host French health data and is GDPR/RGPD compliant. H24 CARE monetizes the platform via a subscription SaaS model sold directly to hospitals and healthcare providers, distributing through web-based self-serve portals in France and Canada while supported by 24/7 service. No revenue, headcount growth, or funding rounds are publicly disclosed.

Name

H24 CARE

Legal name

H24 CARE

Website

https://h24.care

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

H24 CARE is a Paris-based healthcare technology company that sells a subscription AI triage platform to French hospitals, automating the FRENCH emergency protocol to prioritize and redirect patients across 15+ partner facilities.

Ownership category

akta.pro rank

Product category

Emergency Care Triage Software

NAICS

Offices of Physicians (62111), All Other Outpatient Care Centers (621498)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Tele-ER / Emergency Department Virtual Triage & Diversion Platforms (HLALAJAJ)

akta.pro secondary industries

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Virtual Urgent Care & Triage Platforms (HLALABAB)

Keywords

• AI medical triage
• Emergency care software
• Patient routing platform
• Healthcare workflow automation
• Emergency department software

Headquarters

HQ city

Paris, Île-de-France

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare Platform Services: SaaS platform services for hospitals and healthcare providers, likely subscription-based for access to AI triage, patient routing, and real-time capacity management tools.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

H24 CARE provides an AI-powered medical triage SaaS platform that automates the FRENCH emergency protocol to prioritize and route patients, redirect non-urgent cases, and track real-time capacity across connected emergency services. The platform is delivered through three dedicated web portals — an emergency department portal for hospital triage, a physician portal for general practitioners handling unscheduled consultations, and a public portal for patients seeking care — and integrates directly with France's national Service d'Accès aux Soins (SAS).

Product overview

H24 CARE is a unified AI-powered healthcare platform that revolutionizes emergency medical care and reduces wait times by 35% through the automated FRENCH protocol. The platform consists of three interconnected portals: the Emergency Portal for intelligent triage and patient management, the Physician Portal for general practitioners managing unscheduled consultations, and the Public Portal for patients seeking quick access to care. These portals work together through AI-powered triage (Triage IA), automated patient redirection (Redirection Automatisée), SAS integration, and real-time capacity tracking (Suivi en Temps Réel) to coordinate care across 15+ partner hospitals.

Differentiator

Problem solved

Functional benefit

Products and services

• Portail Urgences (Emergency Portal) Dedicated web interface for hospitals and emergency departments to perform intelligent AI-powered triage and patient management, enabling rapid patient assessment and optimal routing at the point of entry.
• Portail Médecin (Physician Portal) Web portal for general practitioners (médecins généralistes) to manage unscheduled consultations, coordinate with the emergency system, and accept redirected non-urgent patients from local emergency departments.
• Portail Public (Public Portal) Patient-facing web portal enabling individuals to quickly find and access an available medical consultation and be redirected to the appropriate care setting when their condition is non-urgent.

Quantifiable outcome

• Reduces emergency room waiting times by 40%
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• 15+ Partner HospitalscoreOthersH24 Care has established partnerships with 15 or more hospitals in France that use the platform for AI-powered emergency triage, patient routing, and real-time capacity management.
• Service d'Accès aux Soins (SAS)coreTechnology or IntegrationFull integration with the French national Service d'Accès aux Soins (SAS) system, enabling efficient care coordination between emergency services and general practitioners at the national healthcare system level.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Doctolib: Leading French healthcare booking and teleconsultation platform serving patients, GPs, and hospitals. Comparable as the dominant French healthcare platform with overlapping GP and patient-facing workflows; broader scope but competing for the same digital health procurement budgets.
• Babylon Health: Global digital health platform offering AI triage and telehealth services to health systems and consumers. Comparable as a broad incumbent in AI-driven patient triage and routing, though operating at much larger scale and across multiple geographies.

Direct peers

• Qare (by Vivendi): French teleconsultation platform enabling remote urgent and scheduled visits with general practitioners. Comparable as a French patient-facing virtual care solution competing for the same redirection-of-non-urgent-cases use case that H24 CARE addresses.
• Weda: French electronic medical record and practice management software for GPs and small clinics. Comparable as a French healthcare IT vendor addressing GP workflows, intersecting with H24 CARE's Médecin portal and unscheduled consultation use case.
• KelDoc: French appointment booking platform used by GPs and hospitals for unscheduled consultations. Directly comparable because it addresses the same patient-GP-hospital coordination problem H24 CARE targets via the Médecin portal, particularly for unscheduled care.
• Maincare Solutions: French healthcare IT vendor providing hospital information systems, including emergency department modules. Comparable as a France-based hospital software specialist with overlapping emergency department software functionality to H24 CARE.

Emerging players

• Mediktor: AI symptom checker and triage tool deployed by hospitals, insurers, and telehealth providers. Comparable as an AI triage solution targeting patient routing and urgency assessment, similar in product category to H24 CARE's Triage IA.
• Ada Health: AI-driven symptom assessment and care navigation app used by health systems and consumers. Comparable as an AI triage and care-navigation product addressing similar urgency-routing decisions for patients, though consumer-led rather than ED-embedded.
• Infermedica: AI-powered symptom assessment and triage platform used by health systems and insurers globally. Comparable as an AI triage vendor with overlapping patient routing and urgency classification capabilities, though operating at a different protocol and scale.

Regional players

• Lifen: French healthcare data exchange and document automation platform integrated with hospitals and GPs. Comparable as a France-focused health IT infrastructure player intersecting with hospital-GP coordination and document flow adjacent to triage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/h24-care

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about H24 CARE