Mediktor
Mediktor is a Barcelona-based healthcare AI company that builds an AI-powered symptom assessment and triage platform, delivered as white-label SaaS to health insurers, hospitals, pharma, governments, and telemedicine providers across 35 countries.
- Company typePrivate
- Founded2011
- HeadquartersBarcelona, Spain
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Mediktor does
Mediktor (legally Teckel Medical S.L.) is a Barcelona-based healthcare AI company founded in 2011 that builds an empathy-driven AI symptom assessment and triage platform used by health insurers, healthcare providers, pharmaceutical companies, public health systems, and telemedicine providers. Its core technology combines an in-house NLP engine with 45,000 synonyms, supervised machine learning, and Bayesian network–based probabilistic models, delivered through human-like AI avatars (enhanced by the 2024 acquisition of Sensely) and exposed via a REST API, SDK, and pre-built integrations with Epic, Cerner, and Salesforce. The platform supports 18 languages across 35 countries and has reached 50 million-plus lives through deployments such as AXA, Mapfre, Sanitas (BUPA), DKV Spain (Munich Re), and multiple public hospitals.
The company operates a white-label B2B SaaS model with annual subscriptions, modular feature selection (Patient Facing, AI Triage, Professional Facing, Mayo Clinic Content, Analytics), and sub-4-week integration, supplemented by professional services for custom enterprise deployments. Go-to-market combines direct enterprise field sales with channel partnerships through healthcare IT vendors. Mediktor is privately held, headquartered in Barcelona with a US office in Brooklyn, and is venture-backed, having raised approximately €11 million in 2021 led by MTIP with Alta Life Sciences. It is ISO 13485, HIPAA, and GDPR certified, supporting deployment in regulated clinical environments, and released a next-generation AI Medical Agent product in October 2025.
Mediktor firmographics
Firmographics- Name
- Mediktor
- Legal name
- Teckel Medical S.L.
- Website
- https://mediktor.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Mediktor is a Barcelona-based healthcare AI company that builds an AI-powered symptom assessment and triage platform, delivered as white-label SaaS to health insurers, hospitals, pharma, governments, and telemedicine providers across 35 countries.
- Ownership category
- akta.pro rank
Mediktor industry classification
Industry- Product category
- AI Healthcare Triage Software
- NAICS
- Computer Systems Design Services (541512)
- SIC
- Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- 24/7 Nurse Line, Symptom Checker & Triage (Payer-Sponsored) (HLALACAB)
- akta.pro secondary industry
- Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)
Keywords
Where Mediktor is headquartered
LocationHeadquarters
- HQ city
- Barcelona
- HQ country
- Spain
- HQ region
- Europe
Offices2 records
Markets served
Mediktor business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Licensing: White-label SaaS subscription model with customizable features, services, and branding. B2B licensing to health insurers, healthcare providers, pharma, governments, and telemedicine companies.
- Professional Services & Implementation: Custom integration, SDK/API implementation, and technical onboarding services to support enterprise deployments.
- Add-on Services: Mayo Clinic content integration and analytics dashboards offered as premium add-ons to base platform subscription.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | White-label SaaS with modular feature selection |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels10 records
Mediktor product offering
Product offeringCore offering
Mediktor provides an AI-powered symptom assessment and triage platform that helps healthcare organizations guide patients to the appropriate level of care. Built on proprietary natural language processing (45,000 synonyms) and Bayesian-network machine learning, the white-label SaaS solution is deployed for health insurers, hospitals, pharma companies, public health systems, and telemedicine providers across 35 countries. It supports patient self-assessment, clinical decision support, call center workflows, and integration into Epic, Cerner, and Salesforce environments.
Product overview
Mediktor is an all-in-one AI healthcare navigation platform combining advanced symptom assessment with empathy-driven virtual assistance. The core product portfolio includes the main Mediktor Platform (for AI-powered triage and care navigation), MyMediktor (consumer-facing symptom checker), and the AI Medical Agent (next-generation digital triage launched in 2025). After acquiring Sensely in 2024, Mediktor integrated Sensely's conversational AI and avatar technology. The platform serves multiple business segments including Health Insurers, Healthcare Providers, Pharma Industry, Public Health/Governments, and Telemedicine through modules like Patient Facing Front Door and Professional Facing/Call Center Support. Add-on services include Mayo Clinic Content and Analytics Dashboard. Technical integration options include SDK (iOS/Android), Web Frame, and API for custom deployments.
Differentiator
Problem solved
Functional benefit
Products and services
- Mediktor Platform An all-in-one AI healthcare navigation platform combining advanced symptom assessment with empathy-driven virtual assistance for enterprise healthcare clients. Enables AI triage, care navigation, and integration into healthcare workflows.
- MyMediktor An online AI-based virtual medical assistant that enables patients to evaluate their symptoms and receive recommendations on next steps and pre-diagnosis in less than 3 minutes.
- AI Medical Agent Next-generation digital triage product described as 'more human on the outside, just as clinical on the inside', combining advanced conversational AI avatars with clinical symptom assessment capabilities.
- Mediktor SDK Software Development Kit for integrating Mediktor's UI into applications, supporting web and native environments with specific SDKs for iOS and Android, allowing independent customization of the interface.
- Mediktor Web Frame Rapid integration option for quick deployment with minimal technical effort, allowing organizations to integrate Mediktor and start benefiting in less than 4 weeks.
- Sensely Conversational AI Platform Conversational AI platform acquired by Mediktor in June 2024, enhancing global footprint and combining avatar-based patient interaction capabilities with Mediktor's symptom assessment technology. Includes the Olivia avatar for empathetic patient interactions.
Quantifiable outcome
- 54% of cases resolved without further assistance (Health Insurers)
- +9 more outcomes
Companies that use Mediktor
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles5 records
Mediktor technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability7 records
Feature5 records
Mediktor partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered core and flagship.
- INNOPASScoreSelected by INNOPASS as innovative solution to support Catalonia's public healthcare system, demonstrating government validation of Mediktor's technology.
- SenselyflagshipAcquisition of Sensely conversational AI platform, consolidating Mediktor's position as leader in AI healthcare solutions and enhancing global footprint with additional capabilities and customer base.
- RochecoreCollaboration empowering women's health initiatives in Ivory Coast, demonstrating international public health deployment capabilities.
- EpiccoreIntegration partnership with Epic's electronic health record system enabling seamless embedding of Mediktor's AI triage within Epic's hospital and clinic workflows.
- CernercoreIntegration partnership with Cerner's healthcare IT platform allowing Mediktor's symptom assessment to be embedded within Cerner's clinical systems.
- SalesforcecoreIntegration with Salesforce healthcare CRM enabling Mediktor's AI triage to be connected with patient relationship management workflows.
- Mayo ClinicflagshipPremium content partnership providing Mayo Clinic medical content integrated into Mediktor's platform, enhancing patient education and care guidance with world-class medical information. James Yolch serves as Mayo Clinic Board Observer.
- MicrosoftcoreTechnology partnership through AXA's Digital Health Platform, where Mediktor's AI assistant is deployed alongside Microsoft cloud infrastructure for European insurance markets.
- MapfreflagshipWhite-label partnership for SAVIA digital health platform. Mediktor provides symptom evaluation integrated into Mapfre Digital Clinic, offering members pre-diagnosis and urgency assessment. Pedro Diaz Yuste serves as CEO of SAVIA.
- DKV SpainflagshipWhite-label partnership for DKV Digital Doctor service, a 24-hour online consultation platform where Mediktor's symptom checker is the main feature with 70% customer adoption rate. DKV is part of Munich Re Group.
- AXAflagshipWhite-label partnership through AXA's Digital Health Platform (partnered with Microsoft) providing AI-based medical assistant to AXA and DBV customers in Germany, Italy, Spain, and Belgium.
- Hospital Clínic de BarcelonacoreClinical validation partnership including first clinical trial of Mediktor's solution with promising results and remarkable evaluation from medical partners. Dr. Josep M. Campistol serves as CEO.
- Sanitas (BUPA)flagshipWhite-label partnership for Sanitas Digital Hospital combining physical and virtual care assistance with Mediktor's AI-powered symptom guidance.
- Top Doctors Europe & LatamcorePartnership enabling Top Doctors platform users to access Mediktor symptom evaluation before specialist consultations, with results shared during doctor visits.
- HealthaneacoreEarly partnership building an open ecosystem for healthcare collaboration and access to care. Healthanea shares Mediktor's belief in efficient care pathways creating value for all healthcare stakeholders.
- SaludsacoreDigital health partnership enabling Saludsa to care for and protect customer health using product and service innovations with Mediktor's symptom checker.
- Hospital Universitario Arnau de VilanovacoreImplementation partnership integrating Mediktor into emergency services to direct patients to appropriate care level, improving patient care flow and serving as health education tool.
- Parc Taulí Public HospitalcoreImplementation of new care process where nurses manage low-complexity cases with Mediktor's AI support, optimizing time and resources in public hospital setting.
- Bluestem HealthcoreUS partnership providing AI-powered self-assessment and care navigator solution helping patients and healthcare providers get familiar with end-users while increasing user satisfaction.
Scale indicators14 records
Recent moves6 records
Expansion highlights6 records
Mediktor competitors and assessment
Company assessmentDirect peers
- Buoy Health: US-based AI symptom checker and care navigation platform serving health systems, employers, and payers. Directly comparable to Mediktor's Patient Facing Front Door and triage offerings for US healthcare organizations.
- Infermedica: Polish AI symptom checker and patient triage platform offered as a white-label API to insurers, providers, and telemedicine companies. Competes head-to-head with Mediktor in B2B symptom assessment and pre-diagnosis.
- Babylon Health: UK-headquartered AI-driven triage and virtual care provider that historically competed with Mediktor in payer- and provider-sponsored digital health. Despite corporate restructuring, its technology remains a comparable AI symptom and triage solution.
- GYANT: Conversational AI digital front-door and symptom-checker platform for health systems and payers. Closely comparable to Mediktor in offering AI-guided patient intake and care navigation to enterprise healthcare clients.
- K Health: AI-powered primary care platform combining symptom assessment with virtual visits, offered to payers and employers. Overlaps with Mediktor on payer-sponsored AI triage and care routing.
- Healthily: AI symptom checker and self-care app (formerly Your.MD) available through B2B partnerships with insurers and pharmacies. Direct competitor in multilingual, consumer-facing AI symptom assessment.
- Ada Health: Berlin-based AI symptom assessment and care navigation platform serving health insurers, providers, and employers globally. Closest direct competitor to Mediktor in AI triage with overlapping payer-sponsored virtual care use cases.
Broad incumbents
- WebMD: Largest US consumer health information platform with a built-in symptom checker. A broad incumbent that overlaps with Mediktor's consumer-facing triage use case as part of a much wider content and advertising portfolio.
- Microsoft Azure Health Bot: Microsoft's cloud-based healthcare conversational AI service that enables symptom checking and triage. Although Microsoft is a Mediktor deployment partner via AXA, it is also a broad incumbent that competes for enterprise health AI workloads.
Regional players
- Dialogue Health: Canadian virtual care and AI triage platform serving employers and insurers. Operates a comparable integrated care-navigation model to Mediktor but is primarily focused on the Canadian market rather than Europe/global.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Mediktor social profiles
Digital presenceMediktor compliance and trust
Trust signalCompliance3 records
Mediktor financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mediktor leadership team
Management profileNumber of profiles
Profiles4 records
Mediktor subsidiaries and ownership
Company hierarchySubsidiaries1 record
Mediktor funding detail
Funding detailFunding overview
Funding rounds3 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mediktor M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mediktor
What does Mediktor do?
Mediktor provides an AI-powered symptom assessment and triage platform that helps healthcare organizations guide patients to the appropriate level of care. Built on proprietary natural language processing (45,000 synonyms) and Bayesian-network machine learning, the white-label SaaS solution is deployed for health insurers, hospitals, pharma companies, public health systems, and telemedicine providers across 35 countries. It supports patient self-assessment, clinical decision support, call center workflows, and integration into Epic, Cerner, and Salesforce environments.
Is Mediktor a public or private company?
Mediktor is a private company. It is classified as venture growth investor backed and is currently operating.
When was Mediktor founded?
Mediktor was founded in 2011. It employs 51 to 100 people.
Where is Mediktor based?
Mediktor is headquartered in Barcelona, Spain, in the Europe region.
How does Mediktor make money?
Three revenue lines are on record. SaaS Platform Licensing is the primary driver. The others are professional Services & Implementation and add-on Services.
Who are Mediktor's main competitors?
Direct peers on record are Buoy Health, Infermedica, Babylon Health, GYANT, K Health, Healthily and Ada Health. Broad incumbents are WebMD and Microsoft Azure Health Bot. Dialogue Health is listed as a regional player.
Does Mediktor have an API?
Yes. Mediktor offers a REST API that allows developers to create custom integrations. The API enables embedding Mediktor's engine into your own UI, developing custom chatbots, and connecting with platforms such as WhatsApp, Telegram, and Alexa. Integration options include User Authentication (for registered or anonymous users), Data Exchange (information and synchronization between systems), and Web Frame (rapid integration with minimal technical effort, deployable in less than 4 weeks).
What industry is Mediktor in?
Mediktor's product category is AI Healthcare Triage Software. Its primary akta.pro industry code is HLALACAB, 24/7 Nurse Line, Symptom Checker & Triage (Payer-Sponsored), with a secondary code of HLACAHAD, Care Management & Coordination Platforms (case/disease management workflows). Its NAICS code is 541512 and its SIC code is 8000.