City and Hackney Carers Centre

Name

City and Hackney Carers Centre

Legal name

City and Hackney Carers Centre

Website

https://hackneycarers.org.uk

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Social Care and Carer Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industry

Non-Hospice Serious-Illness / Community-Based Palliative Care (In-Home) (HSABAFAF)

Keywords

• Carer support services
• Unpaid carer assistance
• Community wellbeing programs
• Welfare advice services
• Counselling and peer support

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Donations and fundraising: Individual donations through LocalGiving platform and other fundraising activities. The organization accepts donations to support vital services for carers.
2. Partnership fees and referral income: Jones Whyte legal services partnership generates donations (£30 per Will completed, £45 per Power of Attorney) when clients use their services.
3. Online shopping affiliate (Give as you Live): When supporters shop through Give as you Live Online choosing City & Hackney Carers Centre as their cause, the charity receives small donations at no extra cost to the shopper.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels10 records

Core offering

City and Hackney Carers Centre is an independent registered charity that delivers free practical, emotional, and social support services to unpaid carers in Hackney and the City of London. Its portfolio includes counselling/listening ear sessions, wellbeing activities and exercise classes, benefits and entitlements advice, specialist support for young adult carers (16-25) and parent carers of children with SEND, culturally specific peer support groups (Kurdish, Turkish, Cypriot Turkish, Somali, dementia, mental-health, and substance-abuse carers), the Hackney Carers Card local discount scheme, and digital resources such as the Dementia Carers Crisis Toolkit and Mindfulness for Carers video library.

Product overview

City and Hackney Carers Centre (CHCC) offers a unified portfolio of support services for unpaid carers in Hackney and the City of London. The core services include Emotional Support (counselling and listening ear sessions), Wellbeing & Activities (exercise classes, social excursions, and mindfulness), Advice Services, Young Adult Carers support (16-25), and Parent Carer Forum for SEND caregivers. The centre operates multiple Carers Support Groups serving diverse communities including Kurdish, Turkish, Cypriot Turkish, Somali, and general carers, with specialized groups for dementia, mental health, and substance abuse. The Hackney Carers Card provides local discounts, while the Monthly Budget Planner offers financial tools. Digital offerings include the Dementia Discussions Q&A series, Dementia Carers Crisis Toolkit, Mindfulness for Carers video library, and a comprehensive Resources Library covering cancer, dementia, legal matters, and self-care. All services are delivered through the Marie Lloyd Centre at 329 Queensbridge Road, with extended Thursday hours and online/digital options for select services.

Differentiator

Problem solved

Functional benefit

Products and services

• Emotional Support Service Counselling and listening ear sessions providing emotional support to unpaid carers in Hackney and the City of London.
• Wellbeing and Activities Social support for unpaid carers including group meet-ups, one-to-one befriending, social excursions, coach trips, chair-based exercise classes, and mindfulness sessions.
• Advice Services Practical advice services for unpaid carers including guidance on benefits, entitlements, and support with caring responsibilities.
• Young Adult Carers Support (16-25) Specialised support services for young adult carers aged 16-25, helping them balance caring responsibilities with education, work, and personal development.
• Parent Carer Forum Support forum for parents who care for children with Special Educational Needs and Disabilities (SEND).
• Carers Support Groups Regular peer support groups including Kurdish/Turkish/Cypriot Turkish Female Carers, Somali Female Carers, Kurdish/Turkish/Cypriot Turkish Male Carers, Dementia Carers, Carers Social Club, ELFT Wellbeing Group, Caring Conversations Group, and Male Carers Support Group.
• Hackney Carers Card A free discount card for unpaid carers aged 16+ living in or caring for someone in Hackney, providing access to local discounts from participating businesses including Better Gym, Rio Cinema, La Mela Café, and Community Sauna Baths.
• Monthly Budget Planner Financial planning tool to help unpaid carers manage their monthly budgets.
• Dementia Discussions Three-part support service for carers of people with dementia including live Q&A sessions with local experts, video resources covering topics such as brain health, hospitalisation, discharge planning, self-care, legal matters, and communication strategies.
• Dementia Carers Crisis Toolkit Digital toolkit designed to help dementia carers manage during times of crisis, providing skills, confidence, and tools to cope and thrive in their caring role.
• Mindfulness for Carers Video-based mindfulness program including sessions on managing anxiety, fostering self-compassion, and integrating mindfulness into daily life, with guided exercises and downloadable resources.
• Carers and Exercise Survey Report Comprehensive report based on survey responses from carers about exercise engagement, including 102 survey responses and six in-depth interviews, with findings and recommendations for improving carers' access to exercise.
• Resources Library Curated collection of resources including cancer support information, dementia guides, legal matters guidance, self-care materials, hospitalisation planning resources, and mindfulness exercises.

Quantifiable outcome

• 102 survey responses on exercise engagement from carers
• +1 more outcomes

Named customers1 record

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered core and minor.

• CarersTrustcoreStrategic or Co-development PartnerCHCC is affiliated with CarersTrust, displaying their logo and quality standards. CarersTrust is a major UK charity working to improve support and services for unpaid carers.
• Better GymcoreChannel Partner/ Reseller/ DistributorBetter Gym offers Hackney Carers Card holders £1.70 annual membership with free swimming at Britannia, Clissold, King's Hall, and London Fields Lido leisure centres.
• Rio CinemacoreChannel Partner/ Reseller/ DistributorRio Cinema offers £2.50 tickets for most screenings to Hackney Carers Card holders, providing affordable leisure access.
• La Mela CaféminorChannel Partner/ Reseller/ DistributorLa Mela Café offers 10% off any purchase for Hackney Carers Card holders.
• Community Sauna BathsminorChannel Partner/ Reseller/ DistributorCommunity Sauna Baths offers up to 10 free sauna sessions via social prescribing for carers referred through City & Hackney Carers Centre.
• Jones WhyteminorGTM or Marketing PartnerJones Whyte provides Will writing and Power of Attorney services with donations to CHCC (£30 per Will, £45 per POA completed). Partnership includes Will Review service.
• Give as you Live OnlineminorGTM or Marketing PartnerOnline shopping affiliate program where supporters shop through Give as you Live choosing CHCC as their cause, generating donations at no extra cost.
• East London NHS Foundation Trust (ELFT)coreStrategic or Co-development PartnerELFT collaborates on wellbeing groups and Caring Conversations psychoeducational sessions where ELFT psychiatrists provide information on mental health conditions to carers.
• John Buskell - Turning PointminorStrategic or Co-development PartnerCollaboration with Turning Point's Family, Friends & Carers Recovery Worker on substance abuse for the Carers Peer Support and Social group.
• Carers Centre Tower HamletsminorStrategic or Co-development PartnerCollaboration on Caring Conversations group, alternating between MLC and Carers Centre Tower Hamlets locations.
• Carter Bond SolicitorsminorStrategic or Co-development PartnerCarter Bond provides legal Q&A sessions for dementia carers on wills, probate, and related matters. They offer free helpful e-books through this partnership.
• Lower Clapton Group PracticeminorChannel Partner/ Reseller/ DistributorGP practice hosts monthly drop-in sessions for CHCC to provide support to adult carers, young adult carers (16-25), and those caring for children with SEND.
• North East London Cancer AllianceminorStrategic or Co-development PartnerPartnership providing cancer support resources including screening programs, patient information, and psychosocial support resources for carers.
• Homerton University HospitalminorStrategic or Co-development PartnerHomerton healthcare professionals participate in Dementia Discussions Q&A sessions, providing expert input on dementia care topics.

Scale indicators3 records

Recent moves6 records

Broad incumbents

• Carers Trust: National UK charity network of carer-support organisations; CHCC is itself an affiliated member. Carers Trust sets quality standards, lobbies nationally, and supports a network of local centres — overlapping mission, beneficiary base, and funding pools with CHCC.
• Alzheimer's Society: National dementia charity providing information, support groups, and dementia carer programmes. CHCC's Dementia Discussions, Crisis Toolkit, and Dementia Carers support group overlap directly with Alzheimer's Society's local-service offer.
• Carers UK: Leading national charity for unpaid carers, providing advice, campaigning, and research. Operates at advocacy and information scale rather than local delivery but draws on the same UK carer population for donations, volunteering, and policy influence.

Regional players

• Jewish Care: Large London-based charity providing community, residential, and carer support services primarily to the Jewish community. Comparable community-embedded, culturally-specific support model, but serving a different demographic and broader service mix.

Direct peers

• Crossroads Care Hackney: UK charity providing respite and home-based support for unpaid carers. Operates a Hackney branch with overlapping beneficiary base and similar reliance on volunteer-led, community-based delivery.
• Mind (City, Hackney & Waltham Forest): Local Mind affiliate providing mental-health support in Hackney. CHCC's Mental Health Carers group, ELFT wellbeing collaborations, and Caring Conversations overlap with Mind's service portfolio for the same Hackney population.
• Tower Hamlets Carers Centre: Neighbouring London borough carers' centre delivering the same model of free emotional, practical, and peer support to unpaid carers. CHCC already collaborates with this organisation on the Caring Conversations group, confirming direct operational comparability.
• Age UK Hackney: Local Hackney branch of Age UK delivering services for older residents, many of whom are themselves carers or cared for. Operates in the same borough with overlapping beneficiaries, advice services, and statutory funding relationships.

Others

• Homerton Healthcare NHS Foundation Trust: Local NHS acute and community healthcare provider; CHCC already partners with Homerton clinicians on Dementia Discussions. Listed as a peer because of its central role in the same care ecosystem in Hackney, though it is a funder/referrer rather than a competitor.
• St Joseph's Hospice: East London hospice hosting CHCC's Carers Social Club for carers of people with life-limiting conditions. A direct operational partner rather than competitor, included because it sits in the same Hackney palliative/end-of-life care ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/HackneyCarers
• Facebookfacebook.com/HackneyCarersCentre
• LinkedInlinkedin.com/company/city-and-hackney-carers-centre
• Instagraminstagram.com/hackneycarers/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City and Hackney Carers Centre