What city & hackney mind does

Mind in the City, Hackney and Waltham Forest (Mind CHWF) is an independent registered charity and company in England (charity no. 283329, company no. 1589150), founded circa 1984 and operating for approximately 40 years as a local Mind association affiliated with the national Mind Federation. The organisation delivers community-based mental health support to residents of City of London, Hackney, and Waltham Forest boroughs, serving approximately 5,000 people per year through a portfolio of specialist and core services including therapy, peer support, suicide prevention and crisis intervention (Safe Connections), drug and alcohol recovery, benefits and welfare-rights advice, employment support, bereavement services (Growing with Grief, Grief in Pieces), and culturally specific programmes such as IRIE Mind for African and Caribbean communities and Rainbow Mind for LGBTQIA+ individuals (delivered with Mind in Salford).

Services are delivered free of charge to eligible residents through in-person sessions at two Hackney locations (12 Orsman Road, Haggerston and 15a Homerton Row), online video resources, telephone support, and a self-referral portal, with additional referrals flowing from NHS primary and secondary care, GPs, and partner voluntary-sector organisations. The technology footprint is conventional and non-proprietary: a WordPress website, Google Analytics, Mailchimp newsletter, and a password-protected video resource library, with no disclosed AI/ML, no proprietary platform, and no API or integration surface.

Mind CHWF operates a diversified revenue model with three streams: individual donations and fundraising (JustGiving, challenge events such as the Hackney Half Marathon), corporate partnerships providing businesses with a dedicated partnership manager and staff fundraising places, and paid workplace training and consultancy in mental health and suicide prevention. No revenue, headcount, or funding-round figures are disclosed in the source material.

Name

city & hackney mind

Legal name

Mind in the City, Hackney and Waltham Forest

Website

https://cityandhackneymind.org.uk

Company type

Private

Founded year

1984

Operating status

Operating

Short description

Mind CHWF is an independent UK mental health charity affiliated with the national Mind Federation, delivering free therapy, crisis, bereavement, drug-and-alcohol, and culturally specific services to approximately 5,000 residents of City of London, Hackney, and Waltham Forest each year, funded through donations, corporate partnerships, and training income.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Non-Communicable Diseases (NCDs) & Mental Health Programs (BPADAIAK)

akta.pro secondary industry

Mindfulness, Meditation & Stress Management Education (EDAAAHAD)

Keywords

• Mental health services
• Community mental health
• Bereavement support
• Workplace mental health training
• Substance use recovery

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Donations and Fundraising: Individual donations and fundraising activities including JustGiving page donations, challenge events registrations, and do-it-yourself fundraising initiatives. As a registered charity (no. 283329), they rely on public donations to support services.
2. Corporate Partnerships: Corporate partnerships where businesses support the charity financially in exchange for association with mental health advocacy and community impact. Companies receive a dedicated partnership manager and staff fundraising places.
3. Training and Consultancy Services: Paid workplace training and consultancy services for organizations on mental health topics, suicide prevention training, and related consultancy offerings.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Mind in the City, Hackney and Waltham Forest (Mind CHWF) is a registered charity delivering free community-based mental health support to around 5,000 residents per year in City of London, Hackney and Waltham Forest. Its portfolio spans talking therapy, peer support, suicide prevention and crisis support, bereavement services for adults and young people, culturally-specific programmes (IRIE Mind for African and Caribbean communities, Rainbow Mind for LGBTQIA+ people), substance use recovery (in partnership with Turning Point and London Friend), welfare rights and benefits advice, employment support, and paid workplace training and consultancy.

Product overview

Mind in the City, Hackney and Waltham Forest is a multi-disciplinary mental health charity providing a portfolio of specialist and core services to approximately 5,000 people annually. The organization operates through distinct service streams including specialist community-focused programs (IRIE Mind for African-Caribbean communities, Rainbow Mind for LGBTQIA+ individuals), core wellbeing services (Wellbeing Network, Therapy, Peer Support), crisis intervention (Safe Connections suicide support and training), practical support (Benefits advice, Drug & Alcohol recovery), and bereavement services (Growing with Grief, Grief in Pieces). Services are delivered through partnerships with NHS trusts, Turning Point, London Friend, and other local organizations, with operations spanning City of London, Hackney, and Waltham Forest boroughs.

Differentiator

Problem solved

Functional benefit

Brands

• IRIE Mind: Black-led mental health service providing culturally designed groups, one-to-one support, and social activities for African and Caribbean communities
• Rainbow Mind
• Safe Connections
• Grief in Pieces
• Wellbeing Network

Products and services

• IRIE Mind Black-led mental health service providing culturally designed groups, one-to-one support with Black therapists, coaching, and social activities for African and Caribbean communities in City of London and Hackney.
• Rainbow Mind LGBTQIA+ mental health service offering courses, workshops, one-to-one therapy with LGBTQIA+ therapists, Move With Pride movement sessions, and peer support, delivered in partnership with Mind in Salford.
• Wellbeing Network Ongoing practical support service providing groups, activities, and assigned mental health coaches to help City of London and Hackney residents manage mental health, relationships, and mood, with access to a password-protected online video library.
• Drug and Alcohol Support Recovery-focused substance use service offering tailored support plans including medical support, prescribing, support groups, Hepatitis C testing, housing and employment support, delivered as part of the City and Hackney Integrated Recovery Service with Turning Point, Antidote, and London Friend.
• Therapy Services General and specialist talking therapy services for people experiencing mental health issues, including specialist pathways led by and for African Caribbean Heritage and LGBTQIA+ communities.
• Suicide Support (Safe Connections) Crisis support service providing emotional and practical support for people experiencing suicidal thoughts, including the Safe Connections Community Hub, personalized wellbeing plans, signposting, and crisis helpline linkage.
• Suicide Prevention Training Free two-hour online suicide prevention training sessions designed to increase understanding of suicide risk factors and build confidence to support someone who is suicidal.
• Grief in Pieces Bereavement support service for people affected by suicide loss, providing immediate practical and emotional support, healing groups, one-to-one therapy, and ongoing guidance through the Safe Connections project.
• Benefits and Money Troubles Support Welfare Rights team providing advice and casework to help adults experiencing mental health conditions access benefits including Universal Credit, ESA, PIP, DLA, and represent clients at tribunals.
• Growing with Grief Free bereavement support service for young people aged 12-25 in Waltham Forest who have experienced the death of someone important, using creative workshops, peer support, and individual support.
• Peer Support Online peer support space called The Holding Space where people with similar mental health experiences connect, plus the Peer Pathway for Wellbeing Network members.
• Online Resources Password-protected library of online video resources for Wellbeing Network members covering mental health, physical health, LGBTQ+ support, daily living, and social networks.
• Training and Consultancy (Workplace) Paid workplace training and consultancy services for organizations on mental health topics and suicide prevention training, delivered as a separate B2B offering alongside individual services.

Quantifiable outcome

• 95% of people who used services would recommend them
• +3 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core.

• Turning PointcoreStrategic or Co-development PartnerTurning Point is a key partner in delivering the City and Hackney Integrated Recovery Service for substance use support. They provide nurses, doctors, and recovery workers who tailor support plans unique to each individual.
• AntidotecoreStrategic or Co-development PartnerAntidote provides the LGBTQ+-inclusive element of the City and Hackney Integrated Recovery Service, ensuring inclusive support for substance use recovery.
• East London NHS Foundation Trust (ELFT)coreStrategic or Co-development PartnerELFT is a key partner in the ELFT Community Connectors Project, working alongside Mind CHWF and other local voluntary sector providers to deliver neighbourhood multidisciplinary mental health teams.
• Mind in SalfordcoreStrategic or Co-development PartnerMind in Salford collaborates with Mind CHWF to deliver Rainbow Mind - a mental health service addressing LGBTQIA+ mental health across two locations, providing safe and non-judgmental environments.
• Wellbeing Network PartnerscoreChannel Partner/ Reseller/ DistributorWellbeing Network partner organizations including Bikur Cholim (Hebrew speaking), Derman (Turkish speaking), African Community School, IRIE Mind, Core Arts, Centre for Better Health, and Shoreditch Trust deliver services across the network.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mind (National): The national UK mental health charity and parent federation of Mind CHWF. Comparable in mission and service portfolio (information, advocacy, local services), but operates at national scale with policy, campaigning, and helpline functions beyond what a local Mind association delivers.
• Rethink Mental Illness: National UK charity providing mental health support, advice, and services including helplines, peer support groups, and local services. Directly comparable as a mental health charity offering community-based support and crisis services.
• Turning Point: UK social enterprise delivering substance use, mental health, and learning disability services. Mind CHWF partners with Turning Point on the City and Hackney Integrated Recovery Service, making it a closely comparable delivery partner with similar service model in the substance use/dual diagnosis space.
• YoungMinds: UK charity focused on children and young people's mental health, providing advice, resources, and campaigning. Comparable as a UK mental health charity with similar mission, though targeted at a younger demographic than Mind CHWF's primary adult population.
• Samaritans: UK charity providing 24/7 emotional support for people in distress or at risk of suicide. Comparable as a UK mental health crisis support provider and referral destination; Mind CHWF lists Samaritans as a partner resource.
• CALM (Campaign Against Living Miserably): UK charity running a helpline and webchat for people in crisis, with a focus on suicide prevention among men. Comparable mission around crisis support and suicide prevention, similar charity revenue model, and overlapping service users.
• Mind in Salford: A local Mind association delivering community mental health services in Salford. Directly comparable as a federated Mind local charity; co-delivers the Rainbow Mind LGBTQIA+ service with Mind CHWF.

Broad incumbents

• East London NHS Foundation Trust (ELFT): NHS mental health trust providing community and inpatient mental health services across East London including Hackney. Core partner on the ELFT Community Connectors Project; comparable as a major mental health service provider in Mind CHWF's operating geography.

Regional players

• Centre for Better Health: East London charity delivering mental health and wellbeing services. A Wellbeing Network partner of Mind CHWF, comparable as a small community-based mental health provider in the same Hackney geography.

Emerging players

• London Friend: UK charity supporting LGBT mental health and wellbeing. Partners with Mind CHWF on LGBTQ+-inclusive substance use recovery; comparable mission around LGBTQIA+ mental health with a more specialist focus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/mindchwf
• Facebookfacebook.com/mindchwf
• LinkedInlinkedin.com/company/city-and-hackney-mind
• Instagraminstagram.com/chwfmind

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about city & hackney mind