Huisartsenspoedposten West-Brabant

What Huisartsenspoedposten West-Brabant does

Huisartsenspoedposten West-Brabant (HAPWB), legally Stichting Huisartsenposten West-Brabant, is a Dutch non-profit foundation that delivers out-of-hours urgent general-practitioner care to approximately 600,000 residents of the West-Brabant region. The organization was founded in 2001, is headquartered in Etten-Leur, and operates three urgent care posts co-located within or adjacent to regional hospitals: Amphia Ziekenhuis in Breda and Bravis Ziekenhuis in Bergen op Zoom and Roosendaal. Care is available on weekday evenings from 17:00 to 08:00, plus 24-hour coverage on weekends and public holidays (with Roosendaal's overnight hours redirected to Bergen op Zoom). All patient contact begins with structured telephone triage by a trained triagist (doktersassistent), who directs the patient to either telephone self-care advice, an in-person appointment at one of the three posts, or a home visit.

The core technology stack comprises Topicus VIPLive Spoed EPD for medical record registration, insurance invoicing, and automated next-business-day feedback to the patient's own GP; Vcare for telephone call regulation (with 6-month call recording retention for quality); Q-Link for complaints and incident registration; Exact Globe for debtor administration; Juvoly for conversation reporting; Sendi for image-supported triage; and the MINDD 'Moet ik naar de dokter' digital triage questionnaire. The organization also integrates with the national LSP (Landelijk Schakelpunt) for cross-provider medical data exchange and with KPN Teletolk for deaf and hard-of-hearing accessibility. All processing is conducted under AVG/GDPR with documented data processor agreements, and the foundation holds NPA certification, Triagistenregister credentialing, LVAK Keurmerk Meldcode, and S-BB vocational cooperation status.

The revenue model is a transaction-fee billing structure against nationally regulated Dutch statutory health insurance tariffs. HAPWB invoices Dutch health insurers (zorgverzekeraars) directly for emergency GP care delivered to insured patients; tariffs are set at the national level and cannot be modified by HAPWB. Patients may receive a co-payment invoice only when insurer details are outdated or for telephone-only consultations. The organization is governed by a single-director Raad van Bestuur (Ingeborg Markhorst), supervised by a three-member Raad van Commissarissen (Sjoerd de Blok as chair, Anouk Talitsch, Claire Tilbury), and accountable to an Algemene Ledenvergadering. With 73 employees, no external shareholders, and no private equity ownership, any operating surplus is reinvested into services, in line with the standard Dutch Stichting healthcare-cooperative model.

Name

Huisartsenspoedposten West-Brabant

Legal name

Stichting Huisartsenposten West-Brabant

Website

https://hapwb.nl

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Huisartsenspoedposten West-Brabant is a Dutch non-profit foundation that provides out-of-hours urgent GP care to approximately 600,000 residents of the West-Brabant region through three hospital-co-located posts in Breda, Bergen op Zoom, and Roosendaal, billing Dutch health insurers under nationally regulated tariffs.

Ownership category

akta.pro rank

Headquarters

HQ city

Etten-Leur

HQ country

Netherlands

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Statutory Health Insurance Billing: Huisartsenspoedposten West-Brabant is a Dutch statutory healthcare provider that bills Dutch health insurers (zorgverzekeraars) directly for emergency GP care provided to insured patients. National regulated tariffs apply. Patients may receive a co-payment invoice if insurance details are outdated.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Huisartsenspoedposten West-Brabant (HAPWB) provides urgent, non-life-threatening GP care to residents of the West-Brabant region during out-of-hours periods (weekday evenings from 17:00, nights, weekends, and public holidays). Services are delivered through mandatory telephone triage by trained triagists, followed by in-person consultations at three posts co-located with regional hospitals (Breda, Bergen op Zoom, Roosendaal) or home visits by a GP when medically justified. Care summaries are transmitted to the patient's own GP the next business day.

Product overview

Huisartsenspoedposten West-Brabant operates as a unified urgent GP care service with three locations (Breda, Bergen op Zoom, and Roosendaal) providing emergency medical services outside office hours. The core offering consists of telephone triage by trained triagists, digital triage questionnaires, and in-person consultations at emergency GP posts. Supporting services include medical record management (via Topicus VIPLive EPD), LSP integration for data sharing, complaint handling, and patient satisfaction surveys. The organization serves approximately 600,000 residents across the West-Brabant region.

Differentiator

Problem solved

Functional benefit

Products and services

• GP Emergency Post Services (Huisartsenspoedpost) Urgent GP care provided outside office hours (evenings, nights, weekends, and public holidays) for non-life-threatening emergencies that cannot wait until the next business day. Services include telephone triage, in-person appointments at three locations (Breda, Bergen op Zoom, Roosendaal), and home visits by a GP. Available to all West-Brabant residents.
• Telephone Triage (Triagist) Initial telephone assessment by a trained triagist (doktersassistent) who determines the urgency of complaints via structured questioning and provides telephone advice, an appointment at one of three urgent care posts, or arranges a home visit. Mandatory first step before any in-person care.
• Digital Triage Questionnaire Online symptom questionnaire on the HAPWB website that helps patients assess whether their symptoms constitute urgency before calling the urgent care post. Supports Thuisarts.nl integration for self-care guidance on common complaints (fever, wounds, abdominal pain, rash, breathlessness, stomach complaints).
• Medical Record Management (Zorgdossier) Registration of patient medical dossiers via Topicus VIPLive Spoed EPD, including billing to health insurers and automatic feedback to the patient's own GP the next business day following any contact with the urgent care post. GDPR/AVG compliant.
• LSP (Landelijk Schakelpunt) National Data Exchange National switching point integration enabling healthcare providers to access essential medical data (health status, allergies, medications) when patients provide consent. Allows secure sharing of relevant medical information between GP and pharmacy systems during out-of-hours care.

Quantifiable outcome

• Care summary transmitted to patient's own GP the next business day following any contact with the urgent care post

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Partnerships

Five partnerships are on record, tiered core.

• Amphia Ziekenhuis (Breda)coreStrategic or Co-development PartnerThe urgent care post in Breda is physically co-located within Amphia Ziekenhuis. This enables seamless patient escalation, collaboration with the hospital's emergency department, and shared infrastructure (parking, accessibility). The proximity to the A16 and A27 motorways supports broad regional accessibility.
• Bravis Ziekenhuis (Bergen op Zoom & Roosendaal)coreStrategic or Co-development PartnerUrgent care posts in both Bergen op Zoom and Roosendaal are co-located adjacent to Bravis Ziekenhuis. This enables direct patient handover and coordinated emergency care. The Roosendaal post redirects after-hours patients (23:00–08:00) to the Bergen op Zoom location, which itself is adjacent to Bravis. The Bergen op Zoom post is accessible from the A4 and A58; Roosendaal from the A17 and A58.
• Topicus VIPLive Spoed EPDcoreTechnology or IntegrationTopicus VIPLive is the core electronic patient dossier (EPD) system used for medical record registration, insurance invoicing (facturatie), and automatic feedback to the patient's own GP. It is classified as a data processor under the privacy statement and processes medical data under a standard BOZ (Basisgegevensset Ontsluiting Zorg) processing agreement.
• Ambulance Services (Ambulancedienst)coreStrategic or Co-development PartnerThe urgent care posts work in close coordination with the regional ambulance service to ensure rapid response for patients requiring emergency transport or escalation to emergency department-level care.
• Regional House Physicians (Huisartsen West-Brabant)coreStrategic or Co-development PartnerHAPWB operates as an out-of-hours extension of the region's regular GP practices. All patient's own GPs receive a notification (bericht) the next business day following any contact the patient had with the urgent care post, ensuring continuity of care. HAPWB also recruits flex-huisartsen (freelance GPs) to staff its posts.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Others

• InEen: Dutch national association for primary care organizations, including regional huisartsenspoedposten. Represents HAPWB and similar organizations in policy, quality standards, and sector coordination; sets the Triagistregister and NPA certification referenced in HAPWB's compliance profile.
• Thuisarts.nl: NHS-style authoritative Dutch health information portal for self-care guidance on common complaints, integrated by HAPWB to deflect non-urgent demand from telephone triage. Ecosystem participant rather than direct competitor.
• Topicus: Dutch healthcare IT provider whose VIPLive Spoed EPD is the core electronic patient dossier used by HAPWB for medical records, invoicing, and GP feedback. Strategic technology enabler for the regional HAP model across the Netherlands.

Broad incumbents

• Amphia Ziekenhuis: Major regional hospital in Breda where HAPWB's Breda post is co-located. Provides emergency department, specialist care, and infrastructure underpinning HAPWB's escalation pathway; functions as a referral source and partner rather than a competitor.
• Bravis Ziekenhuis: Regional hospital serving Bergen op Zoom and Roosendaal, adjacent to HAPWB's two other urgent care posts. Co-location enables direct patient handover and coordinated emergency care for the West-Brabant region.

Direct peers

• Huisartsenspoedpost Eindhoven: Eindhoven-region out-of-hours GP foundation operating an identical phone-first triage and hospital co-location model. Serves a comparable urban-regional population in Noord-Brabant under the same Dutch regulatory and reimbursement regime.
• Huisartsenspoedpost Midden-Brabant: Mid-Brabant (Tilburg area) regional HAP operating the same Stichting model in an immediately adjacent Dutch region. Directly comparable in geography, regulatory environment, and service delivery model.
• Huisartsenspoedpost Zuidwest-Nederland: Southwest Netherlands regional HAP providing after-hours GP urgent care. Comparable in operating model, governance structure, and statutory health insurance billing, serving a different but structurally similar Dutch region.
• Huisartsenspoedpost Rotterdam Rijnmond: Rotterdam-area regional HAP providing after-hours GP urgent care under the same Dutch statutory framework. Comparable in scale, triagist-driven phone triage, hospital co-location, and non-profit Stichting structure.
• Huisartsenspoedpost Amsterdam: Amsterdam-based regional out-of-hours GP urgent care foundation operating the same Stichting model with phone-first triage, multiple co-located posts, and statutory health insurance billing. Directly comparable in service model, regulatory framework, and patient population.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/huisartsen-spoedposten-west-brabant

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Huisartsenspoedposten West-Brabant