Harbour Hospice
Harbour Hospice is a New Zealand charitable trust providing free specialist palliative care to terminally ill patients and families across the Hibiscus Coast, North Shore, and Warkworth/Wellsford communities through home visits, three inpatient units, outpatient clinics, and a retail shop network.
- Company typePrivate
- Founded1988
- HeadquartersTakapuna, New Zealand
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Harbour Hospice does
Harbour Hospice is a registered New Zealand charitable trust (CC22413) providing free specialist palliative care to terminally ill patients and their families across three geographic communities in the Auckland region: Hibiscus Coast, North Shore, and Warkworth/Wellsford. Originally established in 1983 and unified as a single trust in 1988, the organisation delivers care through home visits, three inpatient facilities (Hibiscus House at Red Beach, the headquarters Kārohirohi at 7 Shea Terrace in Takapuna, and Tui House in Warkworth), outpatient clinics, day programmes, family and bereavement support, and a network of retail hospice shops. Services are provided at no cost to patients and are delivered by multidisciplinary teams including specialist nurses, doctors, family support staff, and cultural and spiritual advisors, with dedicated Kaiāwhina roles supporting Māori patients and whānau under the Te Whare Tapa Whā model.
The business model combines Health New Zealand government funding with diversified fundraising streams: charitable donations, bequests, events (the annual Vintners' Brunch raised approximately NZD $405,000), and retail revenue from hospice shops selling donated goods. The organisation employs 77 staff per firmographics (or 230+ per headcount disclosures) supported by an estimated 1,200-1,400 volunteers who contributed 158,000 unpaid hours in the last financial year. Core products include specialist palliative care at home, inpatient unit care, outpatient clinics, the Life Stories Programme (a distinctive volunteer-led biographical service), family and carer support including respite and bereavement counselling, an Assisted Dying Service delivered under the End of Life Choice Act, and the Harbour Hospice Shops retail network.
Scale signals indicate dominant local share: Harbour Hospice cares for 1 in 3 people who die in its catchment communities, supports 357 patients daily and over 1,300 people annually, and enables 37% of those in its care to die in their own home. The most consequential recent strategic action was the NZD $20 million redevelopment of the North Shore Kārohirohi facility (officially opened 24 June 2023), which added 15 patient rooms, family/whānau accommodation, outpatient, counselling, therapy, day programme, and training rooms. This was followed by a leadership transition in late 2024, with Amanda Fowler succeeding retiring CEO Jan Nichols. The organisation is a member of the Hospice New Zealand national network.
Harbour Hospice firmographics
Firmographics- Name
- Harbour Hospice
- Legal name
- Harbour Hospice Trust
- Website
- https://harbourhospice.org.nz
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Harbour Hospice is a New Zealand charitable trust providing free specialist palliative care to terminally ill patients and families across the Hibiscus Coast, North Shore, and Warkworth/Wellsford communities through home visits, three inpatient units, outpatient clinics, and a retail shop network.
- Ownership category
- akta.pro rank
Harbour Hospice industry classification
Industry- Product category
- Hospice and Palliative Care
- NAICS
- Ambulatory Health Care Services (621)
- SIC
- Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Home Hospice Agencies (HLAFAEAC)
- akta.pro secondary industries
- Residential Hospice / Hospice House (Facility-Based) (HLADAHAC), Community-Based Palliative Care (Home-Based Non-Hospice) (HLADAHAH), Bereavement, Grief & Family Support Services (Hospice-Linked) (HLAFAEAO), In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL)
Keywords
Where Harbour Hospice is headquartered
LocationHeadquarters
- HQ city
- Takapuna
- HQ country
- New Zealand
- HQ region
- Oceania
Offices3 records
Markets served
Harbour Hospice business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D
Revenue model
- Healthcare Services Delivery: Specialist palliative care services provided free to patients and families, funded primarily through government health funding (Health New Zealand), charitable donations, and retail shop revenue.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Harbour Hospice product offering
Product offeringCore offering
Harbour Hospice provides free specialist palliative and hospice care to people with life-limiting illness across the Hibiscus Coast, North Shore, and Warkworth/Wellsford communities. Services are delivered through community nursing visits, three inpatient units (Hospice on the Coast, North Shore Hospice in Takapuna, and a Warkworth/Wellsford site), outpatient clinics, and family support and bereavement programmes. The organisation is funded primarily through donations, grants, bequests, and income from a network of Hospice Shops.
Product overview
Harbour Hospice is a specialist palliative care charity providing a unified set of services across three geographic areas (Hibiscus Coast, North Shore, and Warkworth/Wellsford). The core offering is specialist palliative care delivered through home-based services, an inpatient unit (Kārohirohi at 7 Shea Terrace, Takapuna), and outpatient clinics. Supporting services include the Life Stories Programme (volunteer writers recording patient biographies), family and carer support including community visiting and respite, and retail hospice shops that fund operations. All services are free to patients and emphasize holistic, culturally-sensitive care integrated with Te Whare Tapa Whā Māori wellness model.
Differentiator
Problem solved
Functional benefit
Products and services
- Community Specialist Palliative Care Nursing Free specialist palliative care nursing delivered to patients in their homes across the Hibiscus Coast, North Shore, and Warkworth/Wellsford catchments. Supports symptom management, pain control, and end-of-life care at home, with referral typically via GP or hospital team.
- Inpatient Hospice Care Specialist inpatient palliative care provided at three units: Hospice on the Coast (Hibiscus Coast), North Shore Hospice in Takapuna, and the Warkworth/Wellsford site. Provides 24/7 care for patients needing complex symptom management or end-of-life care that cannot be managed at home.
- Outpatient Palliative Care Clinics Outpatient clinics delivered at hospice locations providing specialist palliative care consultations, symptom management, and clinical follow-up for patients who can attend in person. Open to patients referred by their GP or hospital team.
- 24/7 Specialist Palliative Care Phone Line Round-the-clock telephone advice and clinical support for patients, whānau, and healthcare professionals needing specialist palliative care guidance at any time of day or night.
- Family Support and Social Work Service Counselling, social work, and psychosocial support for patients and their families during illness and end-of-life care. Helps whānau navigate practical, emotional, and social challenges associated with life-limiting illness.
- Bereavement Support Programme Ongoing bereavement support for families and whānau following the death of a loved one, including counselling, group support, and follow-up contact. Open to families of patients cared for by the hospice.
- Manawa Wāhine Cultural Liaison Service Cultural liaison service providing cultural and spiritual support for patients and whānau, with a focus on Māori and Pasifika communities across the hospice's catchment. Ensures care is culturally responsive and aligned with tikanga and community values.
- Lymphoedema Service Specialist assessment and management of lymphoedema for patients with life-limiting illness, delivered by the hospice's allied health team. Includes assessment, compression therapy, and education.
- Occupational Therapy and Physiotherapy Allied health services supporting patients to maintain function, mobility, and independence during palliative care, including equipment prescription and rehabilitation support.
- Complementary Therapies (Music, Art, Massage, Pet Therapy) Complementary therapies including music therapy, art therapy, massage, and pet therapy delivered to patients and families to support wellbeing, relaxation, and quality of life during palliative and end-of-life care.
- Harbour Hospice Education Training Programme Paid continuing education and training programmes in palliative care for healthcare professionals, nurses, caregivers, and allied health staff. Delivered as a revenue-generating service that supplements charitable funding.
- Hospice Shops Retail Operation Retail network of Hospice Shops selling donated second-hand goods (clothing, furniture, books, household items) to community members. Proceeds from sales fund the hospice's free clinical services.
Quantifiable outcome
- 1 in 3 people who die in the community are cared for by Harbour Hospice
- +4 more outcomes
Companies that use Harbour Hospice
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles5 records
Harbour Hospice technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Harbour Hospice partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core, major and minor.
- Hospice New ZealandcoreHarbour Hospice is a member of Hospice New Zealand, the national organization representing hospice and palliative care services. This provides access to best practices, professional development, and national advocacy.
- RuconmajorConstruction partner that led the $20 million North Shore redevelopment project, completing it four months ahead of schedule. Major capital development partnership.
- Westfield AlbanyminorLocal Heroes awards programme where Harbour Hospice volunteers have won twice, securing $20,000 grants for patient equipment and programmes.
Scale indicators7 records
Recent moves8 records
Expansion highlights4 records
Harbour Hospice competitors and assessment
Company assessmentDirect peers
- Totara Hospice: Auckland-based hospice (serving West Auckland and North Shore-adjacent areas) providing home-based and inpatient palliative care. Directly comparable to Harbour Hospice in service mix and target population.
- Te Omanga Hospice: Hutt Valley-based hospice providing specialist palliative care services in the lower North Island. Directly comparable as a community hospice with home-based care, inpatient unit, and charity retail operations.
- Hospice Waikato: Regional NZ hospice providing community and inpatient palliative care across the Waikato region. Directly comparable in operating model, government funding mix, and volunteer-driven community hospice structure.
- St Joseph's Hospice: Auckland-based hospice (Hauraki/Gulf area) providing palliative and end-of-life care. Comparable in operating model, government funding dependence, and community fundraising model.
- Mercy Hospice Auckland: Auckland-based specialist palliative care hospice providing home-based and inpatient services. Directly comparable as a regional NZ hospice offering similar free palliative care services in an adjacent Auckland catchment.
- Mary Potter Hospice: Wellington and Kapiti-region hospice providing free specialist palliative care. Comparable as a regional NZ hospice with similar home-based, inpatient, and family support service offerings.
- Hospice Bay of Plenty: Bay of Plenty regional hospice offering community-based palliative care, inpatient services, and family support. Comparable operating model with similar NZ hospice funding mix.
Broad incumbents
- Hospice New Zealand: National umbrella body for NZ hospices of which Harbour Hospice is a member. Comparable as the industry-level advocacy and standards organization representing all NZ hospice providers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Harbour Hospice social profiles
Digital presenceHarbour Hospice financial estimates
Financial estimateRevenue estimate
Valuation estimate
Harbour Hospice leadership team
Management profileNumber of profiles
Profiles6 records
Harbour Hospice subsidiaries and ownership
Company hierarchySubsidiaries3 records
Harbour Hospice funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Harbour Hospice M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Harbour Hospice
What does Harbour Hospice do?
Harbour Hospice provides free specialist palliative and hospice care to people with life-limiting illness across the Hibiscus Coast, North Shore, and Warkworth/Wellsford communities. Services are delivered through community nursing visits, three inpatient units (Hospice on the Coast, North Shore Hospice in Takapuna, and a Warkworth/Wellsford site), outpatient clinics, and family support and bereavement programmes. The organisation is funded primarily through donations, grants, bequests, and income from a network of Hospice Shops.
Is Harbour Hospice a public or private company?
Harbour Hospice is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Harbour Hospice founded?
Harbour Hospice was founded in 1988. It employs 51 to 100 people.
Where is Harbour Hospice based?
Harbour Hospice is headquartered in Takapuna, New Zealand, in the Oceania region.
How does Harbour Hospice make money?
One revenue line is on record: healthcare Services Delivery.
Who are Harbour Hospice's main competitors?
Direct peers on record are Totara Hospice, Te Omanga Hospice, Hospice Waikato, St Joseph's Hospice, Mercy Hospice Auckland, Mary Potter Hospice and Hospice Bay of Plenty. Hospice New Zealand is listed as a broad incumbent.
Does Harbour Hospice have an API?
No public API is recorded for Harbour Hospice.
What industry is Harbour Hospice in?
Harbour Hospice's product category is Hospice and Palliative Care. Its primary akta.pro industry code is HLAFAEAC, Home Hospice Agencies, with a secondary code of HLADAHAC, Residential Hospice / Hospice House (Facility-Based). Its NAICS code is 621 and its SIC code is 8082.