The Haven Wolverhampton

What The Haven Wolverhampton does

The Haven Wolverhampton is a registered charity (No. 1065427) and company limited by guarantee (No. 3159029) founded in 1973 to provide domestic abuse support services for women and children in Wolverhampton, England. The organization operates a comprehensive suite of services including safe accommodation and refuge facilities in anonymous locations, a 24/7 free helpline (08000 194 400), WhatsApp support, community outreach, an Independent Domestic Violence Advisor (IDVA) service for court advocacy, and specialized children's programs. Therapeutic offerings for children include virtual reality therapy, animal therapy, and the ARTiculating HerStory art therapy program. The charity also operates the multilingual You Matter digital platform (English, Punjabi, Polish) with a safety exit button, providing survivor stories and accessible information.

The Haven's core technology components are limited but purposeful: the You Matter website, a helpline infrastructure, and innovative therapeutic modalities rather than proprietary software or AI systems. Distribution is anchored in direct service delivery across multiple Wolverhampton refuge sites and a formal referral network with West Midlands Police, NHS, social services, and MARAC (Multi-Agency Risk Assessment Conference) coordination.

The business model relies on multi-stream funding. The primary revenue stream is government contracts — most notably a £2.5m City of Wolverhampton Council contract effective July 2026 designating The Haven as the lead local domestic abuse services provider. This is supplemented by grants from the National Lottery Community Fund (£294,000), Santander Foundation (£137,500), Severn Trent Community Fund (£35,000), and the Goodyear workers' benevolent fund (£50,000+ cumulative). Additional income derives from individual donations, corporate partnerships (National Express, Porsche, OSB Group), community fundraising events, a £1-ticket charity lottery with prizes up to £25,000, and training services to employers and professionals. All services are provided free of charge to users.

Name

The Haven Wolverhampton

Legal name

The Haven Wolverhampton Limited

Website

https://havenrefuge.org.uk

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

51–100 employees

Short description

The Haven Wolverhampton is a registered charity founded in 1973 providing comprehensive domestic abuse support for women and children in Wolverhampton, including safe accommodation, 24/7 helpline, IDVA advocacy, and children's therapeutic programs.

Ownership category

akta.pro rank

Product category

Charitable Domestic Abuse & Victim Support Services

NAICS

Community Housing Services (62422), Temporary Shelters (624221), Child and Youth Services (62411)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industry

Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Domestic abuse support
• Refuge accommodation services
• Independent domestic violence advocacy
• Child domestic abuse therapy
• Community outreach domestic abuse

Headquarters

HQ city

Wolverhampton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Contracts: Primary revenue stream from local government contracts. The Haven secured a £2.5m contract with City of Wolverhampton Council (July 2026) to provide safe accommodation, community outreach services, and target hardening improved safety measures.
2. Individual Donations: Direct donations from public, including specific giving campaigns (bedding appeal, make-a-house-a-home). Donation tiers suggested: £7.50 for helpline calls, £25 for animal therapy sessions.
3. Corporate & Foundation Grants: Funding from corporate partners and charitable foundations including National Lottery Community Fund (£294,000), Severn Trent Community Fund (£35k), Santander Foundation (£137,500), The Hemraj Goyal Foundation, and Goodyear workers union fund (£50,000+ total).
4. Lottery: The Haven Wolverhampton lottery on Wolverhampton Community Lottery platform, tickets at £1 with potential prize up to £25,000.
5. Fundraising Events: Community events including quiz nights, fire walks, challenge events, and corporate partnerships generating donations and awareness.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

The Haven Wolverhampton is a registered charity providing free, wraparound domestic abuse support to women and children in Wolverhampton and the surrounding area. Core services include refuge and safe-house accommodation, a 24/7 helpline (phone and WhatsApp), Independent Domestic Violence Advocacy (IDVA), community outreach, and dedicated children and young people's services incorporating VR therapy and animal-assisted therapy. The charity also delivers training to professionals and employers, runs the Purple Pledge workplace campaign, and operates the You Matter multilingual digital support platform.

Product overview

The Haven Wolverhampton is a registered charity providing a comprehensive suite of domestic abuse support services for women and children in Wolverhampton. The organization operates a multi-service model centered on safe accommodation and refuge services, complemented by a 24/7 helpline, community outreach programs, and an Independent Domestic Violence Advisor (IDVA) service for court support. Children's services include specialized support with innovative offerings such as Virtual Reality therapy and animal therapy. The charity also provides the multilingual You Matter website as a digital support tool, operates The Haven Lottery for fundraising, delivers training services to professionals, and runs the Purple Pledge workplace campaign. A recent £2.5m contract with City of Wolverhampton Council (effective July 2026) positions the organization as the lead local domestic abuse services provider.

Differentiator

Problem solved

Functional benefit

Brands

• You Matter: A digital tool created by The Haven for telling real stories of women who reclaimed their lives from abuse, available in multiple languages (English, Punjabi, Polish). Award-winning website with an exit button for safety.
• The Haven Lottery

Products and services

• Safe Accommodation / Refuge Services Safe accommodation and specialist domestic abuse support for women and children fleeing abuse, delivered through refuges, safe houses (including a property large enough for larger families) and resettlement pathways across Wolverhampton.
• Domestic Abuse Helpline 24/7 free helpline (08000 194 400) with WhatsApp and telephone translation services providing immediate assistance to women and children affected by domestic abuse.
• Community Outreach Services Practical and emotional support delivered in the community to women and children at risk of domestic abuse, aiding recovery and transition towards independence.
• Independent Domestic Violence Advisor (IDVA) Service Specialist advocacy for high-risk domestic abuse survivors supporting them through criminal and family court proceedings, including MARAC-linked casework.
• Children and Young People's Services Dedicated support for children and young people affected by domestic abuse, including one-to-one CYP worker support, animal therapy and innovative VR therapy.
• You Matter Digital Platform Award-winning multilingual digital platform (English, Punjabi, Polish) featuring real survivor stories, designed for safe access with a built-in safety exit button.
• Target Hardening / Safety Measures Service Security enhancements for domestic abuse survivors to help them feel safer in their own homes, delivered as part of The Haven's contracted local-authority provision.
• Training Services Domestic abuse training for organisations and professionals, including FGM awareness, workplace domestic abuse guidance and Domestic Abuse Act compliance training.
• The Haven Lottery A £1 community lottery ticket offering the chance to win up to £25,000, with proceeds supporting The Haven's domestic abuse services.

Quantifiable outcome

• Won £2.5m City of Wolverhampton Council contract to be lead local domestic abuse services provider (2026)
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• National Express West MidlandscoreStrategic or Co-development Partner · 1 October 2022Local bus operator pledged to take families supported by The Haven on monthly trips to local attractions, free of charge. Part of ongoing community support partnership.
• Porsche WolverhamptonminorStrategic or Co-development Partner · 1 August 2022Corporate partnership supporting The Haven's 104 Challenge. Team members have been actively involved in learning about the charity and providing support.
• Crisis Centre Ekaterina, RussiaminorStrategic or Co-development Partner · 1 January 2006International partnership to support women in Russia's Sverdlovsk Area navigate the criminal justice system for domestic violence cases. Three-year project funded by Big Lottery Fund.
• The Body ShopminorStrategic or Co-development Partner · 1 January 1995Historical partnership through One in Five campaign to raise domestic abuse awareness and petition for greater refuge support.
• Wolverhampton Art GalleryminorStrategic or Co-development PartnerPartnership for ARTiculating HerStory program, providing art therapy sessions and exhibition space for survivor-created artwork.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• National Domestic Violence Hotline: US-based 24/7 domestic abuse helpline with referral pathways to local services. Comparable in mission, helpline-centric delivery, and survivor-resource platform approach, but operates at substantially larger national scale across the United States.
• Victim Support: England and Wales's largest independent victim charity, offering broader victim-of-crime services including domestic abuse. Comparable in helpline-driven delivery and public-sector commissioning model, but covers all crime types rather than specializing in DA.

Direct peers

• Galop: UK charity supporting LGBT+ victims of domestic abuse, sexual violence, and hate crime. Comparable specialist DA charity with helpline, advocacy, and training services, operating at a similar organizational scale to The Haven.
• Refuge: UK's largest domestic abuse charity operating refuges and the National Domestic Abuse Helpline. Directly comparable to The Haven as a refuge-based, helpline-providing DA service organization targeting women and children, though at materially larger national scale.
• SafeLives: UK charity focused on domestic abuse service standards, training, and the DAHA accreditation framework. Comparable to The Haven in mission and DA-sector expertise, though SafeLives operates more as a sector capacity-builder than a direct refuge provider.
• Women's Aid Federation of England: Federation of over 180 local domestic abuse services in England. Directly comparable as a coordinating body for refuge-based DA services, with similar service taxonomy (refuge, outreach, IDVA, children's services) and parallel funding model (grants, local government contracts).
• Splitz Support Service: UK charity providing domestic abuse and sexual violence support across the South West. Comparable as a regional, multi-site refuge-and-outreach DA charity with similar local-authority contract model and dependency on grant funding.
• Aurora New Dawn: UK charity providing refuge, outreach, and IDVA services for domestic abuse and sexual violence survivors. Comparable mid-sized DA charity model with multi-site refuge operations and similar local-authority commissioning structure.
• Karma Nirvana: UK charity supporting victims of forced marriage, honour-based abuse, and domestic abuse. Comparable in specialist DA victim-support positioning, helpline operation, and training/awareness focus, though Karma Nirvana does not operate refuge stock at The Haven's scale.

Regional players

• Women's Refuge (New Zealand): New Zealand's largest specialist domestic violence organization operating shelters and a national crisis line. Directly comparable refuge-and-helpline operating model to The Haven, though serving a different national jurisdiction.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/TheHavenWton
• Facebookfacebook.com/TheHavenWton
• LinkedInlinkedin.com/company/the-haven-wolverhampton
• Instagraminstagram.com/thehavenwton

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Haven Wolverhampton