Kuikahi Mediation Center

What Kuikahi Mediation Center does

Ku'ikahi Mediation Center is a Hawaii-registered non-profit corporation (Kuikahi Mediation Center Inc) operating from Hilo, Hawaii Island, that delivers conflict prevention and resolution services to individuals, families, organizations, businesses, schools, and government agencies. Its core products are Mediation Services (confidential, neutral third-party facilitated dispute resolution delivered in-person at its Hilo Lagoon Centre office or via Zoom), Facilitation Services (managed group discussion and decision support for HOAs, nonprofits, and government bodies), and a Training Programs portfolio that includes a 24-hour Basic Mediation Training at $250, a $50 per-session Conflict Prevention & Resolution Workshop Series co-presented with the University of Hawaii at Hilo, the "Kakou: Let's Work It Out!" workshop series, and a free monthly Brown Bag Lunch Series on Zoom. It also provides free eviction mediation under Hawaii Act 278 in coordination with the Mediation Centers of Hawaii network.

Underlying "technology" is people-driven rather than software-driven: professionally trained volunteer mediators and a small paid staff (Executive Director Julie Mitchell since 2012) apply established communication and facilitation methodologies; supporting tools are commodity SaaS — Zoom for remote sessions, Eventbrite and TicketSpice for registration, and standard calendar integrations (Google, Outlook, iCalendar). The business model is a hybrid of fee-for-service mediation (quote-based, not publicly priced), tiered training tuition with scholarships and group discounts, and donations. GTM is direct-to-consumer/professional: inbound via the hawaiimediation.org website, online intake forms, phone intake, and referrals from the Hawaii State Judiciary Self-Help Centers and the Center for Alternative Dispute Resolution. Ku'ikahi is one of five non-profit community mediation centers in Hawaii and is affiliated with national bodies including NAFCM and ACR, which underpins its referral pipeline and brand credibility on Hawaii Island.

Name

Kuikahi Mediation Center

Legal name

Kuikahi Mediation Center Inc

Website

https://hawaiimediation.org

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

1–10 employees

Short description

Ku'ikahi Mediation Center is a Hilo, Hawaii-based non-profit delivering mediation, facilitation, and conflict-resolution training to individuals, families, businesses, schools, nonprofits, and government agencies on Hawaii Island, both in-person and via Zoom.

Ownership category

akta.pro rank

Product category

Community Mediation Services

NAICS

Other Individual and Family Services (624190), Educational Support Services (611710)

SIC

Services-Social Services (8300)

akta.pro primary industry

Peer Mediation, Conflict Resolution & Prosocial Playground Programs (Early Years) (EDACAOAJ)

Keywords

• Community mediation services
• Conflict resolution training
• Group facilitation services
• Alternative dispute resolution
• Nonprofit mediation center

Headquarters

HQ city

Hilo, HI

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Mediation Services: Mediation services provided to individuals, families, businesses, and organizations seeking conflict resolution. Sessions conducted in-person or via Zoom.
2. Training Programs: Educational programs including Basic Mediation Training ($250 for 24-hour/3-day course), workshop series ($50 per session), and free Brown Bag Lunch Series. Group discounts and scholarships available.
3. Donations: Organization accepts donations from the public to support operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Ku'ikahi Mediation Center provides confidential mediation, group facilitation, and conflict-resolution training to individuals, families, businesses, schools, nonprofits, and government agencies on Hawaii Island. Services are delivered in person at its Hilo office or remotely via Zoom, supplemented by paid training programs (Basic Mediation Training at $250 and $50 workshops) and free community education such as the monthly Brown Bag Lunch Series.

Product overview

Ku'ikahi Mediation Center offers a unified portfolio of conflict prevention and resolution services centered around three core offerings: Mediation Services (confidential third-party facilitated discussions), Facilitation Services (group discussion management), and Training Programs. The training arm includes the Basic Mediation Training (a 24-hour certification program at $250) and various workshops under the Conflict Prevention & Resolution Training Series and the Kakou: Let's Work It Out! series. Free programming includes the monthly Brown Bag Lunch Series via Zoom and free eviction mediation under Act 278. The organization operates from Hilo, Hawaii and has been serving the community for over 40 years.

Differentiator

Problem solved

Functional benefit

Products and services

• Mediation Services Confidential, neutral third-party mediation delivered in person at the Hilo office or via Zoom, for individuals, families, businesses, and organizations seeking to resolve disputes outside of court.
• Facilitation Services Collaborative management of small or large group discussions to help organizations identify and solve problems, make decisions, and complete tasks.
• Basic Mediation Training A 24-hour, 3-day interactive training program that teaches participants how to deescalate and resolve conflicts in peaceful, lasting ways; tuition $250 with scholarships available.
• Conflict Prevention & Resolution Training Series A series of paid in-person workshops at UH-Hilo covering topics including Resilient Minds in Conflict, Linguistic Re-Framing, Civility in the Workplace, and Meetings That Work; sessions are $50 each.
• Kakou: Let's Work It Out! Workshop Series A collaborative workshop series co-presented with UH-Hilo and partners covering topics such as The Aloha Spirit & How to Have Difficult Conversations and Common Humanity: Caring for Ourselves, Caring for Each Other.
• Free Brown Bag Lunch Series A free monthly Zoom workshop held on third Thursdays from 12:00 pm to 1:00 pm, each month featuring an invited speaker presenting conflict-resolution and peace-building topics.
• Free Eviction Mediation (Act 278) Free mediation services for eviction cases under Hawaii Act 278, provided in partnership with the Mediation Centers of Hawaii.

Quantifiable outcome

• Disputes resolved in hours vs. years in court
• +2 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

Nine partnerships are on record, tiered peer network, industry association, government partnership and educational partnership.

• Kauai Economic Opportunity Mediation Programpeer networkStrategic or Co-development PartnerPart of a network of five Non-Profit Community Mediation Centers in Hawaii, collaborating in the mediation and conflict resolution field.
• Maui Mediation Servicespeer networkStrategic or Co-development PartnerPart of a network of five Non-Profit Community Mediation Centers in Hawaii.
• The Mediation Center of the Pacific (Oahu)peer networkStrategic or Co-development PartnerPart of a network of five Non-Profit Community Mediation Centers in Hawaii.
• West Hawaii'i Mediation Servicespeer networkStrategic or Co-development PartnerPart of a network of five Non-Profit Community Mediation Centers in Hawaii.
• Association for Conflict Resolution (ACR)industry associationStrategic or Co-development PartnerNational professional organization for conflict resolution practitioners.
• Conflict Resolution Alliance (CRA) - Hawaii Chapterindustry associationStrategic or Co-development PartnerHawaii chapter of the Conflict Resolution Alliance professional organization.
• National Association for Community Mediation (NAFCM)industry associationStrategic or Co-development PartnerNational organization supporting community mediation centers across the United States.
• Center for Alternative Dispute Resolution (CADR) - Hawaii State Judiciarygovernment partnershipStrategic or Co-development PartnerPartnership with Hawaii State Judiciary's Center for Alternative Dispute Resolution for court-related mediation services and referrals.
• University of Hawaii at Hiloeducational partnershipStrategic or Co-development PartnerCo-presents 'Kakou: Let's Work It Out!' workshop series with UH-Hilo. Workshops conducted at UH-Hilo campus facilities. UH-Hilo provides materials fee coverage for first 10 faculty/staff to register for some workshops.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• JAMS: Largest private alternative dispute resolution provider in the US with mediators, arbitrators, and ADR services nationwide. Provides mediation services at higher price points but serves as a major industry benchmark and competitor for complex or commercial matters.
• American Arbitration Association: Established national ADR organization providing arbitration, mediation, and other dispute resolution services across commercial, labor, and consumer disputes. Operates as a broad incumbent with overlapping service offerings.

Others

• National Association for Community Mediation (NAFCM): National membership organization supporting community mediation centers nationwide. Ku'ikahi is a member; provides industry advocacy, training resources, and a network of community mediation peers across the US.

Direct peers

• Maui Mediation Services: Maui-based community mediation center in the same five-member Hawaii Mediation Centers network as Ku'ikahi. Offers comparable mediation, facilitation, and training services to Maui residents.
• Kauai Economic Opportunity Mediation Program: Kauai-based community mediation program in the same five-member Hawaii Mediation Centers network. Provides comparable mediation services to a different Hawaiian island community.
• The Mediation Center of the Pacific: Oahu-based community mediation center and one of Ku'ikahi's four peer centers in the five-member Mediation Centers of Hawaii network. Provides similar mediation, facilitation, and conflict resolution services to Hawaii residents.
• West Hawaii Mediation Services: West Hawaii Island peer mediation center in the same statewide network. Geographic peer serving the western side of Hawaii Island with similar community mediation services, including court-referred cases.

Emerging players

• The McCammon Group: Mid-sized mediation and arbitration firm providing mediation, training, and conflict resolution services. Comparable as a private ADR provider with similar service mix to Ku'ikahi but operating in different geographic markets.
• Mediate.com: Online mediation platform and directory connecting clients with mediators. Represents a digital-first alternative to traditional community mediation centers like Ku'ikahi, with lower price points and broader reach.
• CDR Associates: Conflict resolution consulting firm providing mediation, facilitation, and training services to organizations, government agencies, and communities. Comparable in service portfolio though operates at larger scale and broader geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ku'ikahi-mediation-center

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kuikahi Mediation Center