HCA Homecare (previously Homecare & NDIS)

What HCA Homecare (previously Homecare & NDIS) does

HCA Home Care is the in-home aged care and disability support division of Healthcare Australia Pty Ltd, a privately held Australian healthcare company founded in 1972 as a nursing agency in Melbourne and now headquartered in Sydney. The division provides government-funded and private in-home care to older Australians (65+) and Aboriginal and Torres Strait Islander peoples (50+), as well as NDIS participants, across national metropolitan and selected regional catchments. Its core products are Support at Home packages (formerly Home Care Packages, classified across eight funding tiers from $10,731 to $78,106 per year), the entry-level Commonwealth Home Support Programme (CHSP), and a private-pay option for those not eligible or awaiting government funding. Customers can choose fully managed or self-managed pathways; under self-managed, HCA retains compliance, budgeting, and reporting while customers directly schedule their chosen support workers.

The service catalog comprises 14 modules — Social Support, Gardening, Meal Preparation, Shopping Support, Medication Support, Nursing, Allied Health, Respite, Modifications and Maintenance, Cleaning, Personal Care, Transport — plus three specialized Support at Home funding pathways (Assistive Technology/Home Modifications, Restorative Care, End-of-Life Care). Technology infrastructure centers on the Elumina booking system for personnel records, rostering, and medical information, alongside a self-managed customer portal for scheduling, care-plan viewing, and Care Partner communication. HCA operates an in-house training organization for support workers, and field delivery is supported by a Business Relationship Lead model that conducts in-home consultations to convert prospects.

Revenue is generated primarily through government subsidies (Support at Home and CHSP) and customer co-contributions, with a published care management fee of 10% of quarterly budget allocated from Support at Home funding. The company also earns provider service fees for delivered services. Go-to-market is sales-led and direct-to-consumer, leveraging the My Aged Care government assessment portal, postcode-based service availability checks on the website, phone sales (1300 422 111), in-home consultations, and a 2026 Refer-a-Friend program paying $400 to both referrer and referee.

Name

HCA Homecare (previously Homecare & NDIS)

Legal name

Healthcare Australia Pty Ltd

Website

https://hcahomecare.com.au

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

1–10 employees

Short description

HCA Home Care is the in-home aged care and disability support division of Healthcare Australia, delivering government-funded Support at Home, CHSP, private-pay, and NDIS services to older Australians nationally through a dedicated Care Partner model.

Ownership category

akta.pro rank

Product category

In-Home Aged Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Personal Care / Non-Medical Home Care (Private Duty) (HLAFAEAB)

akta.pro secondary industries

Companion Care & Social Support (non-clinical) (HLADAGAB), Home & Community-Based Services (HCBS) Coordination & Case Management (HSABAIAM), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Recurring Housekeeping for Seniors/In-Home Support (HSAEAAAL), Elder Services & Aging Support (BPAGAEAF)

Keywords

• In-home aged care
• Home care services
• Government-funded aged care
• Disability support services
• Personal care assistance

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government Funded Home Care (Support at Home): HCA Home Care generates revenue primarily through government-funded Support at Home packages (formerly Home Care Packages). The Australian government provides funding based on eight classification levels, with customers making income-tested contributions. HCA receives funding from the government and collects customer contributions to deliver care services.
2. Commonwealth Home Support Programme (CHSP): Entry-level government-funded program providing basic care for people with lower support requirements. CHSP customers pay co-contribution fees towards services.
3. Private Pay Home Care: Customers can pay privately for home care services without government subsidies. This option is available for those whose government contributions are too high, or those waiting for government funding to commence.
4. Provider Service Fees: HCA charges provider service fees for delivering personal care, domestic assistance, transportation, and other services. These fees are published on their website and reflect the cost of service delivery.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

HCA Home Care delivers in-home aged care and disability support services to older Australians (65+) and Aboriginal and Torres Strait Islander Peoples (50+) through government-funded Support at Home packages, the Commonwealth Home Support Programme (CHSP), and NDIS arrangements, supplemented by private pay options. Services are delivered by employed and contracted support workers coordinated by dedicated Care Partners, with customers able to choose fully managed or self-managed care pathways. The portfolio spans personal care, nursing, allied health, domestic assistance, meal preparation, transport, respite, home modifications, and specialized end-of-life and restorative care pathways.

Product overview

HCA Home Care operates as a service-delivery platform offering government-funded and private in-home aged care and disability support services across Australia. The core offering consists of Support at Home (formerly Home Care Packages) providing eight funding classifications for ongoing care, and the Commonwealth Home Support Programme (CHSP) for entry-level needs. Customers can choose fully managed or self-managed care pathways, with the latter allowing coordination of services while HCA handles compliance and reporting. The service portfolio includes 14 distinct care modules—Social Support, Gardening, Meal Preparation, Shopping Support, Medication Support, Nursing, Allied Health Support, Respite Support, Modifications and Maintenance, Cleaning, Personal Care, and Transport—plus specialized funding pathways for Assistive Technology/Home Modifications, Restorative Care, and End-of-Life Care. The platform is supplemented by private pay options for those without government eligibility or awaiting funding.

Differentiator

Problem solved

Functional benefit

Products and services

• Support at Home (previously Home Care Packages)

Quantifiable outcome

• 68+ homes cleaned every month
• +2 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Lite n' EasyminorOthersLite n' Easy is referenced as an approved meal service provider under Support at Home. HCA can facilitate access to their dietitian-approved prepared meals as part of customers' meal services. This is a third-party service arrangement allowing customers to access prepared meals through their funding.

Scale indicators6 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• KinCare: National provider of in-home aged care and disability support services operating under Home Care Packages, CHSP, and private pay — directly comparable to HCA on customer segment, funding model, and service modules.
• HammondCare: Not-for-profit provider specializing in home care, dementia care, and palliative services for older Australians; competes directly with HCA in complex and high-acuity in-home care under government programs.
• Bolton Clarke: National not-for-profit provider of in-home aged care, nursing, and allied health services across Australia; competes head-to-head with HCA on Support at Home packages, CHSP, and community-based care delivery.
• Silverchain (formerly Silver Chain Group): One of Australia's largest in-home aged care providers, delivering nursing, personal care, and domestic assistance across metropolitan and regional areas — directly comparable to HCA Home Care's Support at Home and CHSP service model and government-funded customer base.
• BaptistCare: Large faith-based provider of home care, residential aged care, and disability support with national Australian footprint — closely comparable to HCA in service mix, government funding reliance, and target elderly customer segment.

Emerging players

• Mable Technologies: Australian platform connecting self-managed aged care and NDIS participants directly with support workers; competes with HCA's self-managed option and could capture compliance/admin economics if it scales.
• Five Good Friends: Tech-enabled Australian home care startup offering self-managed and matched-care models; overlaps with HCA in elderly home care and self-managed Support at Home positioning, but with a younger, digital-first delivery model.

Broad incumbents

• Regis Aged Care: Large Australian residential aged care operator that has expanded into home care services; comparable customer segment (older Australians) and government funding model, though anchored in residential facilities.
• St Vincent's Care Services: Catholic not-for-profit operator with both residential aged care and a home care division; comparable to HCA in elderly in-home service delivery, though anchored by a broader institutional care portfolio.
• Bupa Home Care: Large incumbent health and aged care insurer/provider with a home care division; broader portfolio across insurance and residential care but directly competes with HCA on Support at Home and CHSP service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@hcahomecare
• Facebookfacebook.com/hcahomecare
• LinkedInlinkedin.com/company/healthcare-australia-home-care
• Instagraminstagram.com/hcahomecare

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HCA Homecare (previously Homecare & NDIS)