University Health Service

What University Health Service does

UNSW Health Service is a primary care general practice operated as a department within the University of New South Wales, located on the Ground Floor of the East Quadrangle Building on the Kensington campus in Sydney, Australia. The clinic employs 13 staff and serves UNSW's ~60,000+ students (domestic and international), faculty, staff, and the surrounding Randwick/Kensington community through face-to-face appointments and telehealth consultations. Its core services span general medical care, sexual health (including STI clinics and Implanon/IUD procedures), vaccinations and travel medicine, mental health (with on-site psychiatrists and a mental health nurse), chronic disease management, iron infusions, skin checks, and childhood developmental assessments. Multilingual doctors cover Mandarin, Cantonese, Malay, Greek, and French to support international student cohorts.

The service operates on a hybrid billing model anchored to Australia's Medicare system. Domestic students with Medicare and international students with Medibank, AHM, Allianz, or BUPA OSHC are bulk-billed, while UNSW employees and community members pay gap fees on top of Medicare rebates (brief consults $45-$55, standard $85-$90, long $155-$160, extended $200-$205, effective 5 January 2026). Procedural revenue (iron infusions, contraceptive device insertion, certain vaccines) and a $50 missed-appointment fee provide supplementary income. Digital infrastructure is limited to third-party tooling: HotDoc powers online appointment booking and hosts video consultations, while Douglass Hanly Moir operates an on-campus pathology clinic and Spectrum Imaging Randwick provides bulk-billed diagnostic imaging for student referrals.

Operationally, the Health Service sits within UNSW's Student Life and Communities division under the leadership of Dr. Monique Akouri (Head of Service since early 2023). It holds no independent corporate status — there is no funding history, no M&A activity, no subsidiaries, and no VC/PE ownership — and is funded through a combination of Medicare billings, OSHC reimbursements, gap payments, and university budget allocations. Its strategic posture is defined by clinical service stability and integration with the broader UNSW student support ecosystem rather than commercial expansion.

Name

University Health Service

Legal name

UNSW Health Service (University of New South Wales)

Website

https://healthservices.unsw.edu.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

UNSW Health Service is an on-campus general practice at the University of New South Wales' Kensington campus, providing bulk-billed primary care, mental health, sexual health, and procedural services to ~60,000 students, staff, and community members via 13 clinical staff.

Ownership category

akta.pro rank

Product category

University Health Services (Primary Care)

NAICS

Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro industry

PRIMARYHLAFAGAK

Student Health & University Primary Care Clinics

Healthcare & Life Sciences/Healthcare Providers & Systems/Primary Care & Community Health Providers

SECONDARYEDALAFAA

Primary Care & General Medical Services

Education/Student Services & Campus Operations/Student Health, Counseling & Wellness Services

SECONDARYHLALAAAA

Primary Care & General Medicine Virtual Care

Healthcare & Life Sciences/Telehealth Platforms/Direct-to-Consumer Virtual Care Platforms

SECONDARYHLAFADAI

Campus/School-Based Urgent Care & Student Health Centers

Healthcare & Life Sciences/Healthcare Providers & Systems/Emergency & Urgent Care Services

Keywords

• Primary healthcare services
• University health clinic
• General practice consultations
• Student health services
• Vaccination services

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Bulk Billing Revenue: Bulk-billed consultations for domestic students via Medicare, and for international students with Medibank, AHM, Allianz, or BUPA OSHC providers. Revenue received through Medicare rebates and health insurer reimbursements.
2. Private Consultation Fees: Gap payments collected from UNSW employees and community members for consultations. Fee schedules include brief consult ($45-$55), standard consult ($85-$90), long consult ($155-$160), and extended consult ($200-$205).
3. Procedural Services: Additional revenue from procedures including iron infusion ($100 out-of-pocket), Implanon and IUD contraceptive device procedures (device cost only), and vaccinations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

University Health Service is a GP-led primary care clinic located on the UNSW Sydney campus that provides general medical consultations, telehealth appointments, sexual and mental health support, vaccinations (including COVID-19 boosters, influenza, HPV, travel and catch-up immunisations), skin checks, and women's health services. It serves UNSW students, staff, and the surrounding community, with bulk-billed consultations for enrolled students and gap-payment arrangements for other patients.

Product overview

UNSW Health Service is a primary care health service providing comprehensive medical services to students, staff, and community members. The service operates as a single unified general practice offering face-to-face GP appointments and telehealth consultations (telephone and video via HotDoc platform). Core services include general medical care, sexual health services (testing, STI clinic, contraception including Implanon/IUD procedures), vaccinations and travel medicine, and mental health support with access to psychiatrists and mental health nurses. The service also offers specialized procedures such as iron infusions and skin checks. Services are delivered at the Ground Floor, East Quadrangle Building on UNSW's Kensington campus.

Differentiator

Problem solved

Functional benefit

Products and services

• General Practice (GP) Consultations Bulk-billed GP consultations for UNSW students and gap-paid consultations for staff and community patients, covering routine primary care, referrals, and prescriptions.
• Telehealth Consultations Telephone and video GP consultations available for eligible patients, supporting remote access for students and staff who cannot attend in person.
• Sexual Health Services Confidential sexual health consultations, testing, and treatment for students, staff, and community patients.
• Mental Health Support Mental health consultations and referral pathways for students, integrated with wider UNSW wellbeing services.
• Vaccination and Immunisation Services Administration of COVID-19 boosters, influenza, HPV, travel, and catch-up immunisations to students, staff, and community patients.
• Skin Checks Skin cancer checks and dermatology assessments provided by clinic doctors.
• Women's Health Services Women's health consultations including reproductive health and preventive care delivered by clinic GPs.
• OSHC Direct-Billing for International Students Direct-billing arrangements with OSHC insurers (Medibank, Allianz, AHM, NIB, BUPA) allowing international students to claim GP costs through their health cover.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature2 records

Partnerships

Four partnerships are on record, tiered core and flagship.

• HotDoccoreTechnology or IntegrationHotDoc provides the online appointment booking platform for UNSW Health Service, enabling patients to book GP appointments, sexual health clinics, and specialist consultations digitally. Video consultations are hosted through the HotDoc platform.
• MedibankflagshipGTM or Marketing PartnerMedibank is UNSW's preferred OSHC (Overseas Student Health Cover) provider. Medibank operates an on-campus office at Shop G1, The Blockhouse, offering assistance with policy management and account activation. Students can call 13 23 31 for support.
• Spectrum Imaging RandwickcoreTechnology or IntegrationImaging referred from UNSW Health Service to Spectrum Imaging Randwick is bulk-billed for students, providing integrated diagnostic imaging services for patients.
• Douglass Hanly Moir PathologycoreTechnology or IntegrationOn-campus pathology clinic operating Monday to Friday 8am – 4pm (1pm – 2pm closure) at UNSW Kensington campus, providing convenient laboratory services for Health Service patients.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Others

• HotDoc: Online appointment booking and telehealth platform used by UNSW Health Service for GP bookings, sexual health clinics, and video consultations. Technology ecosystem partner rather than direct peer, but the de facto booking infrastructure across Australian primary care.
• Bupa Australia: Major OSHC provider named alongside Medibank, AHM, and Allianz as bulk-billing partners at UNSW Health Service. Relevant comparator as a competing OSHC insurer with parallel bulk-billing agreements at other university clinics.
• Medibank: UNSW's preferred OSHC partner with on-campus office at The Blockhouse. Comparable as the dominant OSHC provider for international students; ecosystem partner rather than competitor, but a potential acquirer or commercial counterparty for OSHC-linked service arrangements.
• Healius (parent of Douglass Hanly Moir): Parent of Douglass Hanly Moir Pathology, which operates the on-campus pathology clinic at UNSW. Ecosystem partner providing pathology services; comparable as a diagnostic-adjacent participant in campus-based primary care delivery.

Direct peers

• Monash University Health Service: Monash University's on-campus primary care clinic in Melbourne offering bulk-billed GP services to students and staff. Directly comparable as a Group of Eight Australian university health service with similar bulk-billing, telehealth, and OSHC integration model.
• University of Sydney Health Service: University of Sydney's on-campus health service providing bulk-billed GP, mental health, and preventive care to its student and staff population. Sydney-based direct competitor for the same metropolitan student demographic.
• University of Queensland Health Service: UQ's on-campus medical clinic delivering GP, mental health, immunisation, and women's health services to a large student population. Group of Eight peer with comparable service offering and OSHC billing model.
• University of Melbourne Health Service: On-campus GP clinic at the University of Melbourne providing primary care, mental health, and sexual health services to students. Closest functional peer in the same Group of Eight segment with overlapping service mix and student population.
• RMIT University Health Service: RMIT's student health service providing on-campus GP and wellbeing support to a large international-heavy student cohort in Melbourne. Comparable in serving a metropolitan university with significant international enrolment.
• Adelaide University Health Service: On-campus primary care service at the University of Adelaide providing bulk-billed GP, mental health, and sexual health services to students. Comparable Australian university clinic with similar Medicare/OSHC revenue model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/unsw
• YouTubeyoutube.com/unsw
• Facebookfacebook.com/unsw
• LinkedInlinkedin.com/company/university-health-service
• Instagraminstagram.com/unsw

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about University Health Service