Healthwatch Bury CIC

What Healthwatch Bury CIC does

Healthwatch Bury CIC is an independent statutory Community Interest Company founded in 2013 and based in Bury, Lancashire, acting as the official local champion for residents who use publicly funded health and social care services. Its core function is to gather community experiences through surveys, focus groups, drop-in sessions, events, and online feedback, then publish reports and recommendations that influence commissioning and service delivery across the borough. The organization also delivers targeted community programs such as mental health workshops for neurodivergent women, digital inclusion support for older adults, and signposting to NHS self-referral tools, and it leads the Healthwatch in Greater Manchester network.

The underlying technology is a public-facing web platform (healthwatchbury.co.uk) built on a CMS, supplemented by RSS, Twitter, LinkedIn, Facebook, a Mailchimp newsletter, SmartSurvey online surveys, and W3C AA accessibility tooling including Browsealoud text-to-speech. There is no proprietary software product, no API, and no app; the digital estate exists to deliver advice, information, reports, and community engagement rather than commercial functionality. The Healthwatch logo is a registered trademark, reinforcing the brand at both local and national levels.

The business model is grant-funded rather than commercial. Healthwatch Bury is contractually funded by the local authority under a statutory duty to provide independent advocacy and feedback services, with no service fees and no revenue generation from users. Revenue is recurring public sector funding, with anonymized data shared upstream into Healthwatch England and the NHS Greater Manchester Integrated Care Partnership. All services are provided free of charge to the end user, and pricing details are not publicly disclosed.

Name

Healthwatch Bury CIC

Legal name

Healthwatch Bury CIC

Website

https://healthwatchbury.co.uk

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Healthwatch Bury CIC is an independent statutory Community Interest Company that collects and amplifies health and social care feedback from Bury residents, publishes reports, and runs community programs across the borough and Greater Manchester.

Ownership category

akta.pro rank

Headquarters

HQ city

Bury

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Public Sector Funding: Healthwatch Bury is a public body funded through statutory obligations to provide independent advocacy and feedback services for health and social care. The organization operates as a not-for-profit Community Interest Company with no revenue generation from services.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Healthwatch Bury CIC is the independent statutory champion for people who use publicly funded health and social care services in the Bury borough of Greater Manchester. It gathers patient and service user experiences, provides free advice and information, signposts to support, publishes reports that influence commissioners, and conducts Enter and View inspections of care services. The organisation also runs community engagement programmes such as mental health workshops and digital skills support, and shares anonymised data with Healthwatch England.

Product overview

Healthwatch Bury CIC is an independent community interest company acting as the champion for people using publicly funded health and social care services in Bury. The organization does not offer a software product in the traditional sense; rather, it operates a public-facing website that serves as its primary channel for delivering advice and information services, community engagement programs, and advocacy. The digital presence encompasses general health and social care advice content, annual reports, community workshops (such as the neurodivergent women's mental health workshop), digital inclusion support for older adults, and healthcare navigation tools including the NHS self-referral system for postmenopausal bleeding. These services are delivered through the central website platform and are focused on gathering public views to improve local health and social care services rather than commercial software products.

Differentiator

Problem solved

Functional benefit

Products and services

• Advice and Information Service Free advice, information, and signposting service for Bury residents on accessing health and social care services, finding NHS services, and making complaints about care. Delivered via the website, phone, email, and in-person contact.
• Have Your Say - Community Feedback and Engagement Programme enabling Bury residents to share experiences, ideas and concerns about NHS and social care services through online surveys, focus groups, drop-in sessions, and events. Feedback is analysed and used to influence service improvement.
• Enter and View Programme Statutory inspection programme through which authorised Healthwatch representatives enter and observe health and social care premises to produce independent reports on service quality. The first Enter and View report since the programme relaunch reviewed Grundy Day Care Centre, supporting approximately 70 individuals daily.
• Let's Talk Mental Health Workshop Free 90-minute mental health awareness workshop specifically designed for neurodivergent women, delivered in partnership with Hanoli Wellbeing with support from BIG in Mental Health. Provides interactive activities, stress-management tools, grounding exercises, and local resource signposting.
• Digital Home Visits Free digital skills support programme for people aged 50+ in Bury, delivered in partnership with Circle. Provides assistance with smartphones, tablets, laptops, and other technology to help older residents stay connected and access digital health services.

Quantifiable outcome

• 146 men engaged through surveys, interviews and focus groups for prostate cancer project
• +1 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Hanoli WellbeingcoreStrategic or Co-development Partner · 9 February 2026Partnership to deliver the 'Let's Talk' mental health workshop for neurodivergent women, with support from BIG in Mental Health. Joanne Wells from Hanoli Wellbeing facilitates the workshop sessions.
• Persona Care and Support LimitedcoreStrategic or Co-development Partner · 24 September 2025Persona invited Healthwatch Bury to conduct an independent review of Grundy Day Care Centre through the Enter and View programme. The organization proactively sought external scrutiny to demonstrate transparency and quality.
• Healthwatch in Greater ManchestercoreStrategic or Co-development Partner · 1 September 2025Healthwatch Bury leads the Greater Manchester Healthwatch network, coordinating regional projects including the prostate cancer initiative across all 10 GM boroughs.
• Fightback4JusticeminorStrategic or Co-development Partner · 7 July 2024Fightback4Justice hosts drop-in sessions at Healthwatch Bury to provide support and advice to community members.
• CircleminorStrategic or Co-development PartnerCircle provides free digital home visits for people aged 50+ in Bury borough, with contact details shared through Healthwatch Bury's advice and information service.
• Healthwatch EnglandcoreStrategic or Co-development PartnerHealthwatch Bury shares anonymized data with Healthwatch England as part of the national network to improve health and social care services.
• NHS Greater ManchestercoreStrategic or Co-development PartnerHealthwatch Bury works within the Greater Manchester Integrated Care Partnership, sharing insights and engaging with NHS services to improve local care.
• Bury Live Well ServicecoreChannel Partner/ Reseller/ DistributorBury Live Well Service provides neighborhood-based health and wellness support including exercise referral, stop smoking services, and wellbeing coordination, with Healthwatch providing information and referrals.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Health Foundation: Independent health charity focused on improving health and care through research and policy. Comparable in its role as an independent voice shaping health service improvement, though operating at national policy level.
• Care Quality Commission: Independent regulator of health and adult social care in England. Comparable in its oversight and inspection role for care services, although operating with formal regulatory authority rather than advocacy.
• Healthwatch England: National body that oversees the local Healthwatch network, including Healthwatch Bury. Operates the same statutory champion model at the national level and aggregates intelligence from local Healthwatch organizations.
• National Voices: Coalition of health and care charities that advocates for people using services. Comparable as a health advocacy organization that amplifies patient and community voices into system-level policy and commissioning discussions.
• Locality: National membership network supporting community-led organizations. Comparable as a support body for community-interest organizations pursuing local social impact, with similar governance and asset-lock characteristics.
• Patient Association: National independent charity campaigning for patient voice and access to high-quality health and social care. Comparable in its role as an independent champion for service users, though operating nationally rather than at borough level.

Regional players

• Citizens Advice Bury: Local advice and information service operating in the same borough. Comparable as a community-facing body providing free advice and signposting on public services, including health-related matters.

Direct peers

• Healthwatch Salford: Direct peer local Healthwatch covering Salford within the same Greater Manchester network coordinated by Healthwatch Bury. Performs identical statutory advocacy, engagement, and Enter and View functions for its borough.
• Healthwatch Manchester: Direct peer local Healthwatch covering Manchester, part of the same Greater Manchester network led by Healthwatch Bury. Delivers the same statutory information, advice, and engagement mandate.

Emerging players

• Compass Disability Services: Disability advocacy and information provider operating in the North West. Comparable as a community-facing advocacy organization supporting vulnerable populations to access health and social care services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/healthwatchbury
• Facebookfacebook.com/Healthwatch.bury
• LinkedInlinkedin.com/company/healthwatch-bury

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Bury CIC