Healthwatch Ealing

What Healthwatch Ealing does

Healthwatch Ealing is a non-profit community advocacy organisation that operates as the local independent champion for users of health and social care services in the London Borough of Ealing. Founded in 2017 and operated by the parent charity Your Voice in Health and Social Care (YVHSC) at 45 St Mary's Road, London W5 5RG, it is part of the statutory national Healthwatch network under the oversight of Healthwatch England (a committee of the Care Quality Commission). Its core activities are: (i) collecting patient and carer experiences of NHS and social care services through an online feedback centre and a community outreach programme staffed by Patient Experience Officers and volunteers; (ii) conducting statutory "Enter and View" visits to care homes, hospitals, GP practices, dental surgeries, optometrists and pharmacies; (iii) publishing reports and recommendations directed at Ealing Council, NHS England, the West and North London Integrated Care Board, and the CQC; and (iv) providing free information, signposting and complaint-support advice to Ealing residents.

The technology underpinning the organisation is deliberately modest: a standard content-managed website (healthwatchealing.org.uk), email and telephone contact channels, social media accounts on Twitter, Facebook, Instagram, LinkedIn and YouTube, an RSS feed, and basic web analytics via Google Analytics and Facebook Pixel. There is no proprietary software product, no mobile app, no public API, no SDK, and no disclosed AI/ML capability. The "product" is in practice the patient experience dataset itself — for example 1,015 patient experiences were collected in Q3 2022-23 and 2,255 dental service reviews were aggregated in the 2020 Access to Dentistry report — together with the published reports derived from that data.

The business model is statutory, grant-based, and free at the point of use. Healthwatch Ealing receives recurring funding from Ealing Council as part of the national Healthwatch commissioning framework; it charges nothing to residents, has no commercial pricing, no subscription tiers, and no revenue diversification. Headcount is approximately 9 employees, supplemented by volunteers. The model is now under direct threat: the Government has announced plans to abolish Healthwatch by 2027 with its functions to be absorbed by local councils and the NHS, and the May 2026 NHS Modernisation Bill sets out reforms to patient and public voice structures that further alter the organisation's statutory basis.

Name

Healthwatch Ealing

Legal name

Your Voice in Health and Social Care

Website

https://healthwatchealing.org.uk

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Healthwatch Ealing is a non-profit, council-funded advocacy body that collects patient feedback on NHS and social care services across the London Borough of Ealing, conducts Enter and View inspections, and publishes reports for local commissioners. It operates under statutory powers as part of the national Healthwatch network and provides its services free of charge.

Ownership category

akta.pro rank

Product category

Health and Social Care Advocacy

NAICS

Health Care and Social Assistance (62), Social Assistance (624), Other Individual and Family Services (62419)

SIC

Services-Health Services (8000)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

Keywords

• Health advocacy services
• Patient experience feedback
• Social care signposting
• Community health engagement
• NHS service monitoring

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Statutory Funding: Healthwatch Ealing is funded through statutory requirements as the local independent champion for health and social care users. Funding comes from local authority (Ealing Council) as part of the Healthwatch network. They operate as a not-for-profit organization fulfilling statutory functions.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Healthwatch Ealing provides free, independent advocacy, advice, and information services to residents of the London Borough of Ealing on health and social care issues. It collects patient and service-user experiences through an online feedback centre and community outreach, signposts people to appropriate services, and exercises statutory powers such as Enter and View to scrutinise local providers.

Product overview

Healthwatch Ealing is a community health and social care advocacy organization that operates as the independent champion for users of health and social care services in the Ealing borough. Rather than offering a traditional software product, they provide advisory services including collecting patient experiences and feedback, publishing reports on health and social care service quality, conducting Enter and View visits to assess care facilities, and offering advice and information to help residents access NHS and social care services.

Differentiator

Problem solved

Functional benefit

Products and services

• Independent Health and Social Care Advocacy Free, independent advocacy for Ealing residents navigating or raising concerns about NHS and adult social care services, helping them be heard by providers and commissioners.
• Information and Signposting Service Provides Ealing residents with clear, independent information about local health and social care services and directs them to the right support.
• Online Feedback Centre Website-based platform where residents can leave reviews and experiences of local health and social care services, which are then aggregated and used to influence providers and commissioners.
• Enter and View Service Statutory activity where trained Healthwatch representatives visit local health and social care premises to observe services and speak with users, then report findings to providers and commissioners.
• Community Outreach and Engagement In-person and community-based engagement activities across the London Borough of Ealing to listen to residents who may not engage online and to gather feedback on local services.

Quantifiable outcome

• 1,015 patient experiences collected in single quarter (Q3 2022-23)
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core.

• Healthwatch EnglandcoreStrategic or Co-development PartnerHealthwatch Ealing is part of the national Healthwatch network. They share patient experiences with Healthwatch England to inform national analysis and policy. Healthwatch England acts as the national champion and helps carry out reviews and investigations into areas of concern.
• Care Quality Commission (CQC)coreStrategic or Co-development PartnerHealthwatch Ealing works with the CQC to share patient experiences and make recommendations. The CQC uses this intelligence as part of their regulatory oversight of health and social care services.
• Ealing CouncilcoreStrategic or Co-development PartnerEaling Council provides funding and works with Healthwatch Ealing on commissioning and scrutiny of local care services. Healthwatch Ealing is operated by Your Voice in Health and Social Care (YVHSC) under this relationship.
• NHS England and NHS ImprovementcoreStrategic or Co-development PartnerHealthwatch Ealing works with NHS England and NHS Improvement to share patient experiences and improve local health services. This includes working with Integrated Care Boards for North West London.
• NHS West and North London (Integrated Care Board)coreStrategic or Co-development PartnerWest and North London ICB formally launched April 2026, serving around 4.5 million people across 13 boroughs. Healthwatch Ealing works with this organization to represent patient voices in health planning and decision-making.
• Your Voice in Health and Social Care (YVHSC)coreOthersParent organization that operates Healthwatch Ealing. YVHSC is the data controller for all personal data processed by Healthwatch Ealing. Contact: [email protected], 45 St Mary's Road, London W5 5RG.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Independent Age: A UK charity providing advice, information and advocacy for older people navigating health and care services. Comparable on the advice/signposting and information-asymmetry-reduction functions that Healthwatch Ealing performs for Ealing residents.

Direct peers

• The Patients Association: An independent UK charity championing patient voice in health and care, with a national helpline and policy remit. Comparable mission and beneficiary base (patients navigating NHS and social care) though operating nationally rather than borough-bound.
• National Voices: A coalition of health and care charities advocating for patient and service-user voice in NHS policy. Comparable as a patient-advocacy intermediary that aggregates lived experience into commissioning and policy influence.
• Healthwatch Camden: A sibling local Healthwatch in the same London region, operating the identical statutory model of patient experience collection, Enter and View visits, and NHS/council feedback within a single London borough.
• Healthwatch Birmingham: Another local Healthwatch operating the same statutory patient-champion model in an adjacent West Midlands/North West London-adjacent geography. Useful peer for benchmarking volunteer-led engagement throughput and council-commissioned funding.
• Healthwatch Hackney: Another London borough Healthwatch with the same statutory functions, funding model, and target users as Healthwatch Ealing. Operates within North East London ICB, providing direct comparability on borough-level patient voice delivery.

Regional players

• Locality: A national network supporting community-led organisations and local charities. Comparable in operating model (community engagement, volunteer mobilization, advocacy to local authorities) though with a broader community-development remit.

Others

• Care Quality Commission (CQC): The independent regulator of health and adult social care in England. Comparable in that Healthwatch Ealing feeds patient-experience intelligence directly to CQC, making it an upstream data partner rather than a competitor.
• Your Voice in Health and Social Care (YVHSC): The parent/operating organization of Healthwatch Ealing and data controller. Comparable as the delivery vehicle that runs multiple local Healthwatch contracts, sharing back-office functions and staffing.

Broad incumbents

• Healthwatch England: The national body that supports the local Healthwatch network and is itself a committee of the CQC. Directly comparable organizational model (statutory patient champion) and operates at the national scale that Healthwatch Ealing connects into.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/hw_ealing
• YouTubeyoutube.com/HealthWatchEngland
• Facebookfacebook.com/Healthwatch-Ealing-228582797636131
• LinkedInlinkedin.com/company/healthwatch-ealing
• Instagraminstagram.com/healthwatch_ealing

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Ealing