Healthwatch Hackney
Healthwatch Hackney is the statutory, publicly funded consumer champion for health and social care users in the London Borough of Hackney, gathering resident feedback, publishing recommendations, and conducting Enter and View visits across NHS and care services.
- Company typePrivate
- Founded-
- HeadquartersHackney, United Kingdom
- Headcount11–50
- GTM typeB2C
- OfferingServices
Healthwatch Hackney firmographics
Firmographics- Name
- Healthwatch Hackney
- Legal name
- Healthwatch Hackney
- Website
- https://healthwatchhackney.co.uk
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Healthwatch Hackney is the statutory, publicly funded consumer champion for health and social care users in the London Borough of Hackney, gathering resident feedback, publishing recommendations, and conducting Enter and View visits across NHS and care services.
- Ownership category
- akta.pro rank
Healthwatch Hackney industry classification
Industry- Product category
- Health Advocacy Services
- NAICS
- Other Individual and Family Services (62419)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Behavioral Risk & Health Survey Surveillance (HLAJANAD)
Keywords
Where Healthwatch Hackney is headquartered
LocationHeadquarters
- HQ city
- Hackney
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Healthwatch Hackney business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- Public Funding (Healthwatch England / Local Authority): Healthwatch Hackney is a publicly funded organization operating as part of the national Healthwatch network, with funding provided through Healthwatch England and the London Borough of Hackney Council. The organization is free to use for all residents.
Go-to-market motion1 record
Distribution channels5 records
Marketing channels10 records
Healthwatch Hackney product offering
Product offeringCore offering
Healthwatch Hackney is an independent statutory consumer champion that gathers feedback from Hackney residents on NHS and social care services, conducts Enter and View visits to health facilities, and produces evidence-based reports and recommendations to influence service improvement. It provides free advice and information to residents, signposting to local health services, supporting complaints, and engaging communities including young people, LGBTQIA+ residents, and carers.
Product overview
Healthwatch Hackney is a community health champion organization that functions as a unified platform for gathering public feedback and providing health and social care information. The core offerings include the Have Your Say feedback platform, Advice and Information resources, News and Reports publications, and Enter and View reports documenting facility visits. Additional services include a Volunteer Programme, Events calendar, Find Services directory, and Help Making a Complaint guidance. Specialised community engagement is delivered through the Community Voice initiative and the System Influencers Programme, which engages young people aged 16-25 in co-producing health services. The organization serves as an independent advocate for residents, collecting experiences to help improve NHS and social care services.
Differentiator
Problem solved
Functional benefit
Products and services
- Have Your Say Feedback collection platform enabling Hackney residents to share their experiences and concerns about NHS and social care services through online surveys, helping identify areas for improvement.
- Health Spot Youth Health Service Pilot youth health service offering GP care, mental health support, sexual health, and wellbeing services to young people aged 11-25 in Hackney, delivered at Forest Road Youth Hub. In its first year it delivered 800+ appointments and received 256 referrals, with 92% of young people rating it Good or Excellent.
- Advice and Information Educational resources providing guidance on navigating health and social care services including GP access, dental care, mental health support, social prescribing, prescriptions, and patient rights.
- Enter and View Programme Statutory observational visits conducted by Healthwatch representatives to health and social care facilities including GP practices, mental health wards, pharmacies, and dental services to assess patient experience and produce reports with recommendations.
- Community Voice Initiative Initiative that captures and amplifies community voices from specific demographics including LGBTQIA+, Chinese and Vietnamese communities, young people, and older adults to inform health service improvements.
- System Influencers Programme Youth engagement programme bringing together young people aged 16-25 and health professionals in City and Hackney to co-produce better health and care services through collaborative projects.
- Help Making a Complaint Guidance and support service for residents who need assistance making complaints about health and social care services.
- Find Services Directory Directory service helping Hackney residents locate and access local health and social care services in the borough.
- Cook, Connect and Save Programme Community programme offering free mentored home cooking support to help Hackney residents cook healthy meals for under £1 per portion, delivered in partnership with Bags of Taste via WhatsApp or phone.
Quantifiable outcome
- 3,716 Hackney residents shared 16,022 issues on health and social care services in 2024-2025, directly informing service improvements.
- +3 more outcomes
Companies that use Healthwatch Hackney
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles3 records
Healthwatch Hackney technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Healthwatch Hackney partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- Young Hackney (Forest Road Youth Hub)coreHealth Spot is a pilot youth health service co-designed with over 230 young people and delivered in partnership with Young Hackney at Forest Road Youth Hub. It offers a 'one-stop-shop' for GP care, mental health support, sexual health, and wellbeing services for young people aged 11-25 in Hackney.
- East London NHS Foundation Trust (ELFT)coreHealthwatch Hackney conducted nine Enter and View visits across seven ELFT Mental Health Wards between October 2023 and July 2024. The partnership involves assessing patient safety, staff-patient relationships, and overall ward conditions, with findings and recommendations shared with ELFT for improvement.
- 38 GP Practices in HackneycoreHealthwatch Hackney systematically reviewed phone messages and answer times for all 38 GP practices in the borough. 31 practices acknowledged the individual reports and welcomed findings and recommendations, demonstrating an ongoing quality improvement relationship.
- Bags of TasteminorHealthwatch Hackney partners with Bags of Taste to promote the Cook, Connect & Save programme, offering free mentored home cooking support via WhatsApp or phone, helping residents cook healthy meals for under £1 per portion.
- Hackney Council Adult Social Care (ASC)coreHealthwatch Hackney carried out a mystery shopping exercise at the request of Adult Social Care at Hackney Council to understand residents' experiences of seeking support through three key routes: the Adult Social Care Front Door, Access and Duty, and Safeguarding.
- Stamford Hill Group PracticecoreEnter and View visit on 29 March 2023 assessed accessibility, service quality, and patient experience for a practice serving over 17,300 patients. Recommendations included improving communication, offering advance bookings, enhancing cultural awareness training, and better signposting of services. The practice responded positively to most suggestions.
- Allerton Road Medical CentrecoreEnter and View visits in June and September 2025 assessed patient experience. Findings showed mixed feedback on appointment booking and reception interactions, with recommendations for improving communication, strengthening interpreter services, enhancing feedback visibility, and supporting continuity of care.
- London Borough of Hackney (Equality Plan)coreHealthwatch Hackney's Community Voice team contributes to the London Borough of Hackney's Equality Plan and Sexual and Reproductive Health strategy by capturing first-hand accounts of healthcare interactions from the LGBTQIA+ community, particularly focusing on mental health.
- Healthwatch EnglandcoreHealthwatch Hackney is part of the national Healthwatch network, funded through and connected to Healthwatch England. National network status allows local issues to be escalated to Healthwatch England and fed into national policy and CQC oversight.
- Communitas Clinics (Ear, Nose and Throat Service)minorHealthwatch Hackney carried out an Enter and View visit to the community ENT service delivered by Communitas Clinics at the Lawson and Nightingale Practices, evaluating patient experience with a focus on appointment booking, patient-staff interactions, and support for vulnerable patients.
Scale indicators11 records
Recent moves6 records
Expansion highlights5 records
Healthwatch Hackney competitors and assessment
Company assessmentEmerging players
- VoiceAbility: Independent advocacy organization providing advocacy and user involvement services across health, social care, and criminal justice. Comparable to Healthwatch Hackney in supporting vulnerable individuals to have their voices heard in care decisions.
- Citizens Advice: National charity providing free, independent advice on a wide range of issues including health and social care. Overlaps with Healthwatch Hackney in helping residents navigate services and exercise their rights, though it has a broader advice remit beyond health.
- The Patients Association: National health charity campaigning for improvements in health and social care for patients. Comparable to Healthwatch Hackney in its patient advocacy focus, though it operates nationally rather than at a borough level.
Broad incumbents
- Care Quality Commission (CQC): The independent regulator of health and adult social care in England. While CQC performs statutory inspections and ratings, Healthwatch Hackney can escalate findings to the CQC, making it both a peer in the regulatory ecosystem and a downstream recipient of Healthwatch evidence.
- Healthwatch England: National body that oversees the Healthwatch network of 152 local organizations including Healthwatch Hackney. Sets national standards, escalates significant issues, and feeds evidence into CQC and NHS England, providing the broader umbrella under which Hackney operates.
Direct peers
- Healthwatch Waltham Forest: Local Healthwatch for the London Borough of Waltham Forest, another neighboring East London borough. It operates with the same statutory powers and functional remit as Healthwatch Hackney, including Enter and View visits and resident engagement.
- Healthwatch Newham: Local Healthwatch for the London Borough of Newham, another East London borough. It shares the same statutory mandate, structure, and operating model as Healthwatch Hackney, gathering resident feedback and publishing reports on local health and social care services.
- Healthwatch Islington: Local Healthwatch for the London Borough of Islington in North London. It mirrors Healthwatch Hackney's role in representing residents' views of NHS and social care services and conducting Enter and View visits.
- Healthwatch Tower Hamlets: Local Healthwatch organization for the adjacent London Borough of Tower Hamlets, operating under the same statutory framework as Healthwatch Hackney. It performs the same functions of gathering public feedback, Enter and View visits, and publishing reports on local NHS and social care services.
- Healthwatch Camden: Local Healthwatch for the London Borough of Camden in North London. Operates under the same statutory framework as Healthwatch Hackney, gathering public feedback and producing reports on local health and care services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Healthwatch Hackney social profiles
Digital presenceHealthwatch Hackney compliance and trust
Trust signalCompliance2 records
Healthwatch Hackney financial estimates
Financial estimateRevenue estimate
Valuation estimate
Healthwatch Hackney leadership team
Management profileNumber of profiles
Healthwatch Hackney funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Healthwatch Hackney M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Healthwatch Hackney
What does Healthwatch Hackney do?
Healthwatch Hackney is an independent statutory consumer champion that gathers feedback from Hackney residents on NHS and social care services, conducts Enter and View visits to health facilities, and produces evidence-based reports and recommendations to influence service improvement. It provides free advice and information to residents, signposting to local health services, supporting complaints, and engaging communities including young people, LGBTQIA+ residents, and carers.
Is Healthwatch Hackney a public or private company?
Healthwatch Hackney is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Healthwatch Hackney founded?
Healthwatch Hackney was founded in -1. It employs 11 to 50 people.
Where is Healthwatch Hackney based?
Healthwatch Hackney is headquartered in Hackney, United Kingdom, in the Europe region.
How does Healthwatch Hackney make money?
One revenue line is on record: public Funding (Healthwatch England / Local Authority).
Who are Healthwatch Hackney's main competitors?
Emerging players on record are VoiceAbility, Citizens Advice and The Patients Association. Broad incumbents are Care Quality Commission (CQC) and Healthwatch England. Direct peers are Healthwatch Waltham Forest, Healthwatch Newham, Healthwatch Islington, Healthwatch Tower Hamlets and Healthwatch Camden.
Does Healthwatch Hackney have an API?
No public API is recorded for Healthwatch Hackney.
What industry is Healthwatch Hackney in?
Healthwatch Hackney's product category is Health Advocacy Services. Its primary akta.pro industry code is HLAJANAD, Behavioral Risk & Health Survey Surveillance. Its NAICS code is 62419 and its SIC code is 8000.