Healthwatch Hammersmith and Fulham

What Healthwatch Hammersmith and Fulham does

Healthwatch Hammersmith and Fulham is a statutory, publicly funded community interest organization that operates as the independent champion for residents of the London Borough of Hammersmith and Fulham who use NHS and social care services. The organization gathers patient and service-user experiences through surveys, community engagement events, and a volunteer program, then publishes quarterly and annual reports intended to influence service providers, the North West London Integrated Care Board, the local council, and the Care Quality Commission. Its core service set comprises patient experience reporting, an advice and information function, a community feedback collection mechanism, and a volunteer engagement program covering 31 partner organizations and five Primary Care Networks within the borough.

The organization operates without a proprietary technology platform; its delivery is built on standard off-the-shelf tools including SurveyMonkey for feedback collection, Mailchimp for newsletter distribution, and a WCAG 2.1 AA compliant website. Its revenue model is public sector funding, with output scope set by a statutory mandate rather than commercial pricing, and services are provided free to residents. From 1 September 2025, delivery is operated through a consortium partnership with Sobus, W12 Together, and Local Voice, with Local Voice acting as the data controller under GDPR. The organization is part of the national Healthwatch England network and shares data upward to enable national-level analysis.

Name

Healthwatch Hammersmith and Fulham

Legal name

Healthwatch Hammersmith and Fulham

Website

https://healthwatchhf.co.uk

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Healthwatch Hammersmith and Fulham is a statutory, publicly funded organization that gathers and represents local residents' experiences of NHS and social care services, publishing reports to influence service improvement across the borough.

Ownership category

akta.pro rank

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Public Sector Funding: Healthwatch Hammersmith and Fulham operates as a publicly funded organization. The Annual Report 2025/26 indicates they listened to over 6,250 people, produced 24 reports, and worked with 31 partners - suggesting government/local authority funding as primary revenue source.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels10 records

Core offering

Healthwatch Hammersmith and Fulham is the statutory local independent champion for people who use health and social care services in the London Borough of Hammersmith and Fulham. It gathers public feedback on NHS and social care services through surveys and engagement activities, produces quarterly and annual patient experience reports, provides free advice and information on healthcare rights and access, and advocates on behalf of residents (including vulnerable populations such as refugees, asylum seekers, and homeless individuals) to influence local service improvement.

Product overview

Healthwatch Hammersmith and Fulham operates as a community health and social care advocacy organization that gathers public feedback on local NHS and social care services. The organization functions as a unified service rather than a platform-plus-modules architecture, offering patient experience reporting, public advice and information resources, community feedback collection mechanisms, and volunteer engagement opportunities. The core offering consists of quarterly and annual patient experience reports covering GP services, hospital services (including Charing Cross, Chelsea and Westminster, Hammersmith, and Queen Charlotte hospitals), and community health services across the five Primary Care Networks in the borough (Babylon GP At Hand, H & F Central, H & F Partnership, North H & F, and South Fulham).

Differentiator

Problem solved

Functional benefit

Products and services

• Patient Experience Reports

Quantifiable outcome

• 83% positive satisfaction (community services)
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core, major and strategic.

• SobuscoreStrategic or Co-development Partner · 1 September 2025One of three organizations forming a new delivery partnership from 1 September 2025, working to ensure local people have a strong, independent voice in health and care.
• W12 TogethercoreStrategic or Co-development Partner · 1 September 2025One of three organizations forming a new delivery partnership from 1 September 2025, building on past achievements to ensure community representation in health and care.
• Local VoicecoreStrategic or Co-development Partner · 1 September 2025Data controller for Healthwatch Hammersmith and Fulham personal data; leads the new delivery partnership alongside Sobus and W12 Together from September 2025. Local Voice's DPO is Darren Morgan.
• Healthwatch EnglandmajorStrategic or Co-development PartnerNational body that Healthwatch Hammersmith and Fulham shares information with to ensure views are considered at national level. Enables national analysis of care quality across the country.
• North West London Integrated Care Board (NWL ICB)majorStrategic or Co-development PartnerICB that Healthwatch shares patient experience data with to help improve health and social care services in the region.
• Hammersmith & Fulham CouncilmajorStrategic or Co-development PartnerLocal authority that Healthwatch works with to represent patient views and influence local health and social care services.
• Care Quality Commission (CQC)majorStrategic or Co-development PartnerHealthwatch makes recommendations to CQC to carry out special reviews or investigations into areas of concern and shares information to help protect vulnerable people.
• H&F Youth CouncilstrategicStrategic or Co-development PartnerCo-production partner in research projects such as the Young People's Mental Health During COVID-19 study, working with coordinator Brenda Whinnett.

Scale indicators7 records

Recent moves6 records

Expansion highlights4 records

Others

• Locality: A national membership network supporting community-led organizations with advice, convening, and influence. Comparable in mission (community empowerment, local voice) and partly overlaps with Healthwatch H&F's volunteer/community engagement model, though Locality's thematic scope is broader.
• Care Quality Commission (CQC): The independent regulator of health and adult social care in England to which Healthwatch H&F makes recommendations and shares intelligence. Not a peer in service delivery but a critical downstream counterparty whose decisions amplify H&F's impact.
• The King's Fund: An independent health and care think tank in London that produces influential analysis and commentary on NHS and social care policy. Not a direct peer in service delivery but operates in the same London health-policy ecosystem and contributes to the broader patient-voice and health-inequalities discourse H&F engages with.

Broad incumbents

• NHS England: The national commissioner and oversight body for the NHS, which funds the Healthwatch network and increasingly relies on local Healthwatch data for patient experience insight. An upstream counterparty rather than direct competitor, but shapes H&F's mandate and funding environment.
• Healthwatch England: The national body that all local Healthwatch organizations (including H&F) feed into. Operates the same statutory patient voice mandate at national scale and is directly comparable in mission and advocacy model, but operates as a national umbrella rather than a local service delivery organization.
• Citizens Advice: A national advice and advocacy network providing free, publicly funded information and representation services across welfare, health, legal, and consumer issues. Comparable in operating model (publicly funded, volunteer-supported, advice + advocacy) but covers a much broader thematic scope than health-specific Healthwatch.

Direct peers

• Healthwatch Tower Hamlets: A neighboring London local Healthwatch operating under the same statutory framework, same funding model (public sector), same product mix (patient experience reports, advice and information, engagement activities), and same reporting lines to Healthwatch England and a London ICB. Directly comparable in scale and operating model.
• Healthwatch Camden: A North London local Healthwatch providing the same statutory health and social care advocacy function for its borough residents. Directly comparable in operating model, funding source (public sector), and community engagement approach.
• Healthwatch Wandsworth: An inner-London local Healthwatch with the identical statutory mandate, public funding model, and product set (reports, advice, volunteer engagement). Directly comparable as a peer local Healthwatch operating in a London borough.
• Healthwatch Lambeth: Another South London local Healthwatch with the same statutory patient voice function, same funding structure, same output types (quarterly and annual patient experience reports). Comparable in geographic scope (single borough), funding, and service offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key highlights6 records

Customer concentration

• Xx.com/HealthwatchHF
• Facebookfacebook.com/HealthWHF
• LinkedInlinkedin.com/company/healthwatch-hammersmith-and-fulham
• Instagraminstagram.com/healthwatchhf

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Hammersmith and Fulham