Healthwatch Hillingdon

What Healthwatch Hillingdon does

Healthwatch Hillingdon is an independent statutory nonprofit organization founded in 2013 under the Health and Social Care Act 2012 to serve as the local Healthwatch body for the London Borough of Hillingdon. It acts as the independent champion for residents who use NHS and social care services, gathering patient experiences, advocating for service improvements, and providing free information, signposting, and complaints guidance. Headquartered at 20 Chequers Square in the Pavilions Shopping Centre, Uxbridge, the organization employs approximately 10 staff and operates a physical shop, a website, telephone helpline, and email channel in addition to community outreach events.

Its core offerings comprise an Information and Signposting Service, Complaints Advocacy Support (coordinated with POhWER), Advice and Information Resources covering topics from ADHD waiting to NHS dentistry and 111 booking, a Patient Experience Programme that engaged more than 640 residents in 2025-26, an Enter & View statutory visit programme launched in 2026, a dedicated hospital discharge project, community engagement and volunteering activities, and publication of reports such as GP Access, mental health inpatient experiences, and the Annual Report 2025-26. Technology is limited and non-proprietary: MailChimp for newsletter distribution and Google Analytics for website measurement, with a website built to W3C AA accessibility standards. No AI/ML, APIs, or proprietary platform architecture are in evidence.

Healthwatch Hillingdon is funded by Hillingdon Council and operates free of charge to residents. There is no commercial revenue model, no pricing, no investors, and no fundraising rounds. Strategic influence flows through formal data-sharing and partnership relationships with Healthwatch England, the Care Quality Commission (CQC), North West London ICB (formerly CCG), Central and North West London NHS Foundation Trust (CNWL), Hillingdon Council, POhWER, and Carers UK. The organization's remit and reach are strictly confined to the London Borough of Hillingdon.

Name

Healthwatch Hillingdon

Legal name

Healthwatch Hillingdon

Website

https://healthwatchhillingdon.org.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Health and Social Care Advocacy Services

NAICS

Administration of Public Health Programs (923120)

akta.pro industry

PRIMARYBPAGACAL

Public Health & Health Equity Organizations

Business & Public Services/Nonprofit, NGO & Social Services/Health & Medical Nonprofits

SECONDARYHSABAIAM

Home & Community-Based Services (HCBS) Coordination & Case Management

Home & Personal Services/Elder Care & In-Home Care Services/Care Coordination & Geriatric Care Management

SECONDARYHLAJANAN

Sentinel Site & Community-Based Surveillance

Healthcare & Life Sciences/Public Health, Government & Regulators/Health Program Evaluation & Surveillance

Keywords

• Health advocacy services
• Patient experience programmes
• Social care signposting
• Complaints advocacy support
• Community health engagement

Headquarters

HQ city

Uxbridge

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Distribution channels5 records

Marketing channels6 records

Core offering

Healthwatch Hillingdon is the independent statutory champion for people who use health and social care services in the London Borough of Hillingdon. It provides free information, signposting, complaints advocacy support, and patient experience programmes, and is empowered to conduct Enter & View visits of local services to gather resident feedback and influence commissioners and providers.

Product overview

Healthwatch Hillingdon is an independent champion for people who use health and social care services in the London Borough of Hillingdon. The organization operates as a single unified service offering rather than a platform architecture. Its core offerings include an Information and Signposting Service to help residents find health and social care services, Complaints Advocacy Support to guide people through the complaints process, and Advice and Information Resources covering topics like autism, dentistry, GP services, mental health, and hospital care. The Patient Experience Programme gathers feedback from over 600 residents annually about their healthcare experiences, while the Enter & View Programme enables authorized representatives to visit and assess care settings. Additional services include community engagement activities, published news and reports, and volunteering opportunities. All these offerings work together to ensure residents' voices shape local health and social care services.

Differentiator

Problem solved

Functional benefit

Products and services

• Information and Signposting Service Free service helping Hillingdon residents find and access local health and social care services, with tailored information and onward referrals. Intended for local patients, carers, and families.

Named customers1 record

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Healthwatch EnglandcoreStrategic or Co-development PartnerHealthwatch England is the national parent organization that provides strategic direction, support, and resources to local Healthwatch organizations including Healthwatch Hillingdon. Data is shared with Healthwatch England for national analysis to help shape health and social care policy across England.
• Care Quality Commission (CQC)coreStrategic or Co-development PartnerHealthwatch Hillingdon shares patient experience data with the CQC, which uses this information as part of its regulatory oversight of health and social care services. The CQC is the independent regulator of health and social care in England.
• North West London Integrated Care Board (ICB)coreStrategic or Co-development PartnerHealthwatch Hillingdon works with the North West London ICB (formerly Clinical Commissioning Group) to gather public feedback on health services and inform commissioning decisions. Partnership includes engagement on initiatives like online GP services and mental health services.
• POhWERcoreImplementation/ SI/ Consulting PartnerPOhWER provides independent NHS complaints advocacy services in Hillingdon. They hold monthly drop-in sessions at the Healthwatch Hillingdon shop to discuss their advocacy service and provide support to individuals with concerns about health services.
• Central North West London NHS Foundation Trust (CNWL)coreStrategic or Co-development PartnerHealthwatch Hillingdon partnered with CNWL to review inpatient experiences at the Riverside and Woodlands Centres and Colham Green rehabilitation unit. The partnership aims to ensure services provide quality, holistic support for patients.
• Hillingdon CouncilcoreStrategic or Co-development PartnerHealthwatch Hillingdon is commissioned by Hillingdon Council and works with the local authority on health and wellbeing strategies, safeguarding adults board, and community engagement. The Council provides core funding to Healthwatch Hillingdon.
• Carers UKminorStrategic or Co-development PartnerHealthwatch England partnered with Carers UK on research highlighting the experiences of carers. The research brought together views and experiences of 5,447 carers from over 27 communities across England.
• Hillingdon Clinical Commissioning Group (CCG)coreStrategic or Co-development PartnerHealthwatch Hillingdon partnered with Hillingdon CCG on various surveys and engagement activities including the COVID-19 vaccine confidence survey and joint Healthwatch & NWL CCG campaigns.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• National Voices: A national coalition of health and care charities that advocates for person-centred care. Comparable as a peer-level advocacy organization focused on health service user voice at policy and system level.
• Local Government and Social Care Ombudsman: The final stage for complaints about councils and some health providers. Operates in the same complaints-resolution and public voice space as Healthwatch Hillingdon, though at the formal investigation level.
• Carers UK: A national charity representing unpaid carers. Partnered with Healthwatch England on research and shares the broader health-and-care advocacy remit, though with a narrower persona focus on carers.
• Patients Association: A national, long-established patient advocacy charity with a similar mission of amplifying patient voice in health services. Operates at broader scale but addresses overlapping themes of patient experience and complaints navigation.

Direct peers

• Healthwatch England: The national statutory body that oversees and supports local Healthwatch organizations including Healthwatch Hillingdon. Operates within the Care Quality Commission structure and provides the framework under which local Healthwatch organizations function.
• Healthwatch Tower Hamlets: Another London local Healthwatch organization sharing the identical statutory mandate and council-commissioned funding model. Closely comparable in scope and operational delivery to Healthwatch Hillingdon.
• POhWER: An independent advocacy charity that delivers NHS complaints advocacy services in Hillingdon. Operates a partner drop-in service at Healthwatch Hillingdon's shop and addresses an adjacent patient voice function.
• Healthwatch Camden: A neighboring London local Healthwatch organization with the same statutory remit, funding model, and operational structure. Directly comparable as a borough-level health and social care advocacy body serving a similar urban demographic.
• Healthwatch Hackney: Another London borough-level Healthwatch with the same statutory functions, council-funded structure, and focus on patient voice. Closely comparable in scale, mission, and operational delivery.

Regional players

• Care Quality Commission (CQC): The independent regulator of health and social care in England. Healthwatch Hillingdon shares patient experience data with CQC as part of its statutory partnership, making CQC both a partner and a regulatory peer operating within the same oversight ecosystem.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/hw_hillingdon
• YouTubeyoutube.com/channel/UCLAXDQHXnFLi3HZLjRk0Tlw
• Facebookfacebook.com/hillingdon.healthwatch
• Instagraminstagram.com/healthwatch_hillingdon
• LinkedInlinkedin.com/company/healthwatch-hillingdon

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Hillingdon