Healthwatch Liverpool

Name

Healthwatch Liverpool

Legal name

Liverpool Advocacy Rights Information Development and Equality CIC

Website

https://healthwatchliverpool.co.uk

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Health Advocacy Services

NAICS

Emergency and Other Relief Services (62423)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Public Health Reporting, Dashboards & KPI Performance Management (HLAJANAO)

Keywords

• Health advocacy services
• Patient experience research
• NHS complaints support
• Health information signposting
• Community health engagement

Headquarters

HQ city

Liverpool

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Public Funding/Government Contract: Healthwatch Liverpool is funded through a contract to deliver the Healthwatch service in Liverpool. It is delivered by Liverpool Advocacy Rights Information Development and Equality CIC (Laridae CIC).

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Healthwatch Liverpool is the independent statutory champion for people who use health and social care services in Liverpool. It delivers a free Information and Signposting Service, an NHS Complaints Advocacy Service, and gathers public feedback through surveys and Enter and View visits to publish reports that influence service improvement. The organization also produces specialized resources such as Trauma Cards for survivors of sexual trauma and topical research reports on NHS dentistry, GP access, and ADHD support.

Product overview

Healthwatch Liverpool operates as the independent champion for people who use health and social care services in Liverpool. Its primary offering consists of advocacy services including an Information and Signposting Service (assisting 60,498 people in 2025-26), an NHS Complaints Advocacy Service, and patient experience collection through surveys and the Have Your Say feedback mechanism. The organisation publishes Annual Reports and Enter and View Reports documenting service observations. Its Advice and Information portfolio includes FAQ articles covering GP registration, NHS prescriptions, ADHD assessment, cervical screening, dental care, and trauma-informed healthcare access. The Trauma Cards (CheckWithMeFirst) programme supports survivors of sexual trauma. Publicity Materials including cards and posters are available to order. A free Membership Scheme delivers newsletters and event invitations. Research reports on topics including NHS dentistry access and GP services are published. The Sexual Trauma and Healthcare Project, shortlisted for a National Healthwatch Impact Award, represents a specialized initiative. The organisation maintains an RSS feed for news updates.

Differentiator

Problem solved

Functional benefit

Products and services

• Information and Signposting Service Provides clear advice and information on health and social care topics such as finding an NHS dentist, social care, and leisure and wellbeing activities. Helped 60,498 people in 2025-26. Free to all Liverpool residents.
• NHS Complaints Advocacy Service Provides independent complaints advocacy for Liverpool residents who wish to make formal complaints about NHS services.
• Trauma Cards (CheckWithMeFirst) Cards enabling survivors of trauma to discreetly communicate with health professionals about accommodations that can make appointments more comfortable. Developed as part of the Sexual Trauma and Healthcare project.
• Membership Scheme Free membership providing regular e-bulletins, newsletters, invitations to events, opportunities to participate in consultations and surveys, and updates on volunteering and training.
• Patient Experience Survey Online survey enabling residents to share experiences of health and social care services. Covers GP, dentist, hospital, mental health, and other services.
• Enter and View Reports Reports from visits to health and social care settings (care homes, hospitals) where Healthwatch staff observe services and speak with patients, residents, and staff.
• Sexual Trauma and Healthcare Project Project improving healthcare access for survivors of sexual trauma. Shortlisted for a National Healthwatch Impact Award. Includes trauma cards and staff training initiatives.
• GP Access Survey Joint Healthwatch-led survey gathering feedback from Liverpool residents and Cheshire and Merseyside residents on GP services accessibility.

Quantifiable outcome

• 1376 people shared their experiences helping to raise awareness of issues and improve care
• +3 more outcomes

Named customers1 record

Segments9 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

17 partnerships are on record, tiered core and supporting.

• Cheshire and Merseyside NHS - Dental Recovery Programme BoardcoreStrategic or Co-development Partner · 1 April 2024Healthwatch Liverpool represents local Healthwatch on this board advocating for using all local power to address the ongoing dental crisis and to make equality a focus to get dental care to the most disadvantaged.
• Integrated Care Systems (ICS)coreStrategic or Co-development Partner · 1 April 2023From April 2023, responsibility for commissioning NHS dentistry moved from NHS England to Integrated Care Systems. Healthwatch Liverpool works with Cheshire and Merseyside ICS.
• Healthwatch EnglandcoreStrategic or Co-development PartnerHealthwatch Liverpool is required to share information with Healthwatch England to ensure views are considered at national level. Healthwatch England analyses service provision across the country and supplies the Department of Health and national commissioners with information.
• The Survivors TrustcoreStrategic or Co-development PartnerPartnership on Sexual Trauma and Healthcare project. The Survivors Trust provided expertise and support for developing trauma-informed approaches to healthcare appointments.
• Care Quality Commission (CQC)coreStrategic or Co-development PartnerHealthwatch Liverpool works with CQC as part of their role to improve health and social care. May share information with CQC where necessary to protect vulnerable people.
• NHS England Regional TeamcoreStrategic or Co-development PartnerRegular contact with NHS England regional team regarding dental issues. The team has been liaising with dentists to get help for urgent dental enquirers.
• NHS ImprovementcoreStrategic or Co-development PartnerHealthwatch Liverpool works with NHS Improvement to pass on experiences of care to help improve services.
• Local AuthoritycoreStrategic or Co-development PartnerHealthwatch Liverpool works with local authority as part of their remit to improve health and social care services.
• Liverpool Women's HospitalcoreStrategic or Co-development PartnerPartner in Sexual Trauma and Healthcare project. Worked with Healthwatch Liverpool to highlight challenges that people with lived experiences of sexual trauma face when booking and attending healthcare appointments.
• Live Well DirectorysupportingOthersHealthwatch Liverpool provides up-to-date information via the Live Well Directory and their website.
• MindsupportingStrategic or Co-development PartnerMental health charity providing information and support resources that Healthwatch Liverpool recommends for people living with trauma.
• Ladders of LifesupportingOthersSupport group for adults with ADHD (people awaiting a diagnosis are welcome) and people with other associated conditions. Recommended by Healthwatch Liverpool.
• ADHD ConnectsupportingOthersPeer-led group for adults with ADHD. Diagnosed, self-diagnosed or waiting for assessment, all are welcome. Recommended by Healthwatch Liverpool.
• The Brain CharitysupportingOthersSupports anyone affected by any of the over 600 known neurological conditions, including ADHD, as well as their family, friends, and carers. Recommended by Healthwatch Liverpool.
• Whitechapel CentresupportingStrategic or Co-development PartnerStaff member from Whitechapel Centre provides support and information on non-medical issues at the Homeless Access Clinic at Brownlow Health.
• Liverpool University Hospitals NHS Foundation Trust (LUHFT)coreStrategic or Co-development PartnerHealthwatch Liverpool conducted listening events and visits at Liverpool University Dental Hospital and St Paul's Eye Unit. Partnership for patient experience feedback and improvements.
• External supplierssupportingTechnology or IntegrationHealthwatch Liverpool may engage external suppliers to process personal information on their behalf in accordance with Information Governance Policy.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• VoiceAbility: A national advocacy charity delivering independent NHS complaints advocacy and other voice services; competes with Healthwatch-style advocacy work across multiple local authority areas.
• POhWER: An independent advocacy charity providing NHS complaints advocacy and other voice services across multiple local authority areas, operating in a closely comparable space to Healthwatch's advocacy mandate.
• Healthwatch Leeds: A Local Healthwatch in a comparable urban area delivering independent patient voice, signposting, and Enter and View functions under the same national framework.
• Healthwatch Manchester: A directly comparable Local Healthwatch organisation delivering information, signposting, and advocacy services to Manchester residents under the same national statutory framework as Healthwatch Liverpool.
• Healthwatch Birmingham: Another Local Healthwatch serving a major English city, performing the same statutory functions of gathering patient experiences, publishing reports, and providing NHS complaints advocacy.
• NHS Patient Advice and Liaison Service (PALS): The NHS's in-house patient advice and complaints liaison function, which overlaps directly with Healthwatch Liverpool's information, signposting, and complaints advocacy services.

Broad incumbents

• Citizens Advice: A national advice charity that overlaps with Healthwatch's information and signposting function, particularly on navigating public services including health-related benefits and complaints.
• Care Quality Commission (CQC): The statutory regulator of health and adult social care in England, with which Healthwatch Liverpool shares information. While it inspects rather than advocates, both bodies influence care quality across the same providers.
• Healthwatch England: The national body that oversees the Local Healthwatch network and aggregates patient feedback to influence national policy. It is the closest umbrella organisation to Healthwatch Liverpool and shares the same statutory mandate framework.

Emerging players

• The Patients Association: A national charity championing patient voice and experience in health and social care, with overlapping mission and similar information/advocacy outputs to Healthwatch Liverpool.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/HW_liverpool
• YouTubeyoutube.com/channel/UCZc22ONa_l6fZzKmbXcYFBA
• Facebookfacebook.com/HWLiverpool
• LinkedInlinkedin.com/company/healthwatch-liverpool

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Liverpool