Heart Lake Veterinary Hospital

What Heart Lake Veterinary Hospital does

Heart Lake Veterinary Hospital is a privately owned, single-location small-animal veterinary hospital in Brampton, Ontario, Canada, founded in 1995 by Dr. Yashvir (Yash) Varma. The hospital provides comprehensive primary veterinary care including wellness examinations, surgery, dentistry, preventive care, nutritional counseling, and cold laser therapy, serving individual pet owners in Brampton and the surrounding Greater Toronto Area. Since 2012 the practice has held American Animal Hospital Association (AAHA) accreditation, a voluntary quality standard held by only a fraction of North American veterinary practices and the only such accreditation in Brampton.

The business operates as a family-run practice with Dr. Varma, his wife Poonam, and children Ashna and Vishal involved in operations, supported by a clinical team of roughly 20 staff including veterinarians and registered veterinary technicians. Revenue is generated primarily through fee-for-service professional charges for clinical visits and procedures, supplemented by a Pet Points loyalty program that drives repeat visits and an online retail channel, MyVetStore.ca, that extends the practice into e-commerce for pet products and supplies. Client engagement is supported by PetDesk digital booking and reminder tooling. The practice's geographic footprint remains concentrated in Brampton, though founder Dr. Varma separately co-owns Erin Mills Pet Hospital in Mississauga, indicating some multi-site ownership interest outside the Heart Lake entity itself.

Name

Heart Lake Veterinary Hospital

Legal name

Heart Lake Veterinary Hospital

Website

https://heartlakevet.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

Heart Lake Veterinary Hospital is a privately owned, AAHA-accredited small-animal hospital in Brampton, Ontario, founded in 1995 by Dr. Yashvir Varma, serving local pet owners with wellness, surgical, dental, and preventive care plus an online retail channel.

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (541940), Veterinary Services (54194)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA)

akta.pro secondary industry

Urgent Care Veterinary Clinics (Non-ER) (HLAMAAAD)

Keywords

• Veterinary hospital services
• Pet wellness programs
• Pet surgical services
• Pet dental care
• Animal health diagnostics

Headquarters

HQ city

Brampton

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Veterinary Medical Services: Revenue from comprehensive veterinary consultations, examinations, diagnostic tests, treatments, and procedures performed at the hospital.
2. Pet Surgical Services: Revenue from routine and advanced surgical procedures including soft tissue surgery.
3. Pet Dentistry: Revenue from dental examinations, cleanings, and dental surgeries.
4. Pet Wellness and Vaccination: Revenue from wellness exams, vaccination programs, and preventive care packages across pet life stages.
5. Online Store (MyVetStore.ca): Revenue from sale of pet products, medications, and supplies through the online store linked on the website.
6. Pet Points Loyalty Program: Customers earn Pet Points at each visit redeemable for discounts on products and services, driving repeat visits.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Heart Lake Veterinary Hospital is a full-service, AAHA-accredited animal hospital providing comprehensive veterinary care for dogs and cats, including wellness exams, vaccination programs, preventive care, dentistry, routine and advanced surgery, medical diagnostics, anesthesia, nutritional counseling, and health screening. Services are supported by an on-site laboratory, digital and dental radiology, ultrasound, and a surgical suite. The hospital also offers pet retail products via an online store and a Pet Points loyalty program.

Product overview

Heartlake Veterinary Hospital is a full-service, AAHA-accredited animal hospital providing comprehensive veterinary care across a unified practice model. The portfolio spans core clinical services — Pet Wellness and Vaccination Programs, Pet Surgical Services, Pet Dentistry, Pet Medical Services, Pet Anesthesia and Patient Monitoring, Pet Health Screening Tests, Pet Preventive Services, Pet Nutritional Counseling, and Pet Breeding Services — supported by advanced diagnostic equipment including digital and dental radiology, ultrasound, and an on-site laboratory. The hospital also offers add-on services such as Pet Cold Laser Therapy, Microchip Pet Identification, a Veterinary Specialist Referral network, and an Online Store (myvetstore.ca). A Pet Points loyalty program rewards client visits. Same-day and urgent care appointments are available, and after-hours emergency coverage is provided through partnerships with SmartVet and Emergency Veterinary Clinic Hwy 10.

Differentiator

Problem solved

Functional benefit

Products and services

• Pet Wellness and Vaccination Programs

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature7 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Emergency Veterinary Clinic Hwy 10coreStrategic or Co-development PartnerAfter-hours emergency care partner for Heartlake Veterinary Hospital. Open weeknights 7pm to 8am and 24 hours on weekends/holidays from Friday 7pm to Monday 8am. Located at 1 Wexford Drive, Unit 10, Brampton, ON. Referrals flow from Heartlake to this clinic for after-hours emergencies.
• OVMA Pet Health InsuranceminorOthersAccepted insurance provider at Heartlake Veterinary Hospital. Pet owners can use OVMA Pet Health Insurance to cover veterinary expenses at the practice.
• Trupanion InsuranceminorOthersAccepted pet insurance provider offering pay-practice-direct feature, allowing claims to be processed directly between Trupanion and the hospital without pet owner out-of-pocket reimbursement.
• iFinance PetcardminorOthersPet healthcare financing option accepted at Heartlake Veterinary Hospital, enabling pet owners to manage costs of veterinary care through installment payments.
• PetDeskcoreTechnology or IntegrationAppointment scheduling platform provider powering online appointment requests for Heartlake Veterinary Hospital. Clients use the PetDesk link to request appointments online.
• MyVetStore.caminorChannel Partner/ Reseller/ DistributorOnline pet product and medication store accessible through Heartlake Veterinary Hospital's website, providing an additional distribution channel for pet health products recommended or sold by the practice.
• Nearby Specialist NetworkminorStrategic or Co-development PartnerHeartlake Veterinary Hospital maintains relationships with nearby specialists for referral when pets require specialized care beyond general practice scope.
• College of Veterinarians of OntariominorOthersRegulatory body for the veterinary profession in Ontario. Dr. Yashvir Varma has served as a Council member for the College of Veterinarians of Ontario.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• National Veterinary Associates (NVA): NVA is a large veterinary practice ownership and management platform with hundreds of companion-animal hospitals across North America. Same business model as Heart Lake at vastly greater scale; actively acquires independent clinics, making it a likely counterparty in any local consolidation scenario.
• Banfield Pet Hospital: Banfield is a large North American chain of general-practice veterinary clinics co-located inside PetSmart stores, providing wellness, vaccination, dental, and surgical services. Comparable companion-animal clinical offerings; competes on convenience and brand rather than on local community presence.
• PetVet Care Centers: PetVet Care Centers is a multi-site operator of general-practice, specialty, and emergency veterinary hospitals across North America. Offers the same companion-animal clinical services as Heart Lake at broader geographic and operational scale.
• BluePearl Veterinary Partners: BluePearl (also owned by Mars Petcare) operates specialty and emergency veterinary hospitals across North America. Comparable in clinical capability set, though at a national-specialty scale versus Heart Lake's single general-practice site; relevant as a referral competitor for advanced cases.
• VCA Animal Hospitals: VCA (owned by Mars Petcare) is the largest network of veterinary hospitals in North America, offering general practice, specialty, and emergency services. While at much greater scale, VCA competes with Heart Lake for the same GTA pet-owner demand and could plausibly acquire or open a clinic in the same trade area.

Direct peers

• VetStrategy: VetStrategy is a Canadian-owned network of veterinary clinics operating across Ontario and other provinces, offering the same general-practice, surgical, dental, and wellness services as Heart Lake. It is one of the closest direct comparables — a multi-site Canadian companion-animal clinic rollup with similar service mix and customer base.
• Emergency Veterinary Clinic Hwy 10: Heart Lake's formal after-hours emergency referral partner located in Brampton. Operates overnight and weekend emergency and critical care services for pets — directly comparable veterinary hospital operating in the same trade area, just at a different service window.

Regional players

• SmartVet: SmartVet is Heart Lake's other named after-hours emergency referral partner operating in the Greater Toronto Area, providing weekend and overnight urgent care. A nearby regional veterinary service provider operating in the same clinical specialty footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/HeartLakeVeterinaryHospital
• Instagraminstagram.com/heartlakevet/?hl=en
• LinkedInlinkedin.com/company/heart-lake-veterinary-hospital

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heart Lake Veterinary Hospital