What Gemeente Hengelo does

Gemeente Hengelo is the municipal government of Hengelo, a city in the province of Overijssel, Netherlands, founded in 1802 and employing 942 staff. It delivers statutory and discretionary municipal services to approximately 80,000 residents through 17 service categories including passports and identity documents, driver's licenses, population registry (BRP) extracts, address changes, marriage and birth registration, municipal taxes (OZB, waste levy, sewerage levy), waste management, sustainability programs, housing, parking, permits, and social support under the Wmo. The municipality operates a multi-channel service delivery model spanning a city hall service counter, the digital citizen portal (Mijn Hengelo / eloket.hengelo.nl) with DigiD authentication, telephone (14 074), WhatsApp, social media, and the Praat mee public participation platform.

The underlying technology stack is conventional Dutch e-government infrastructure: the hengelo.nl website is managed by an in-house webteam on the Smartsite (Seneca) CMS, with integrations including DigiD for national identity authentication, SiteImprove analytics (with IP anonymization), Govmetric for service feedback, and YouTube no-cookie video embedding. The municipality demonstrates documented compliance with the BIO (Baseline Informatiebeveiliging Overheid) information security standard, the AVG (GDPR), and Dutch digital accessibility requirements, with an accessibility statement registered at toegankelijkheidsverklaring.nl/register/1712 and ongoing user testing with disabled residents.

As a public administrative body, Gemeente Hengelo does not generate commercial revenue. Its finances are funded through municipal taxes levied on residents and businesses, national government allocations under the Dutch municipal fund (Algemene Uitkering), and subsidies. GBTwente handles tax assessment administration. The 2026 tax mix restructured the levy portfolio - raising OZB, waste, and sewerage charges by an average of 4% while abolishing dog tax. The municipality operates within an extensive regional partnership ecosystem, most notably the Jeugdhulpteam school-based youth support collaboration spanning seven Twente municipalities with partners including Mediant, Karakter, Accare, Jarabee, Omega groep, and GGD Twente, and Wijkracht Hengelo - a consortium of seven care organizations working with 14 subcontractors to deliver social support services.

Name

Gemeente Hengelo

Legal name

Gemeente Hengelo

Website

https://hengelo.nl

Company type

Private

Founded year

1802

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Gemeente Hengelo is the municipal government of Hengelo, Netherlands, delivering statutory local services (passports, driver's licenses, taxes, permits, social support) to approximately 80,000 residents through city hall counters, the Mijn Hengelo digital portal, and an extensive regional partnership network across the Twente region.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (92512), Administration of Environmental Quality Programs (924), Administration of Housing Programs (92511)

SIC

Refuse Systems (4953), Water Supply (4941)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Parking & Curbside Management Authorities (Municipal Parking, Permits, Loading Zones) (BPAIALAL), City/Municipal Public Health Departments (HLAJAAAC)

Keywords

• Municipal services
• Public administration
• Civil registration
• Waste management
• Social support services

Headquarters

HQ city

Hengelo, Overijssel

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Distribution channels4 records

Marketing channels7 records

Core offering

Gemeente Hengelo is the municipal government of Hengelo, Overijssel, Netherlands, providing statutory public services to its approximately 81,000 residents. The municipality issues identity documents (passports, identity cards, driver's licenses), maintains the population registry (BRP), collects municipal taxes, manages waste and public spaces, coordinates social support under the Wmo, and supports permit, housing, sustainability, and community programs. Services are delivered via the city hall counters and the digital citizen portal Mijn Hengelo (hengelo.nl) with DigiD authentication.

Product overview

Gemeente Hengelo operates a citizen-facing digital services platform that provides online access to municipal services and information. The platform consists of a main website (hengelo.nl) with integrated citizen portal functionality, supporting digital service requests such as passport/ID applications, driver's license renewals, population registry extracts (BRP), Wmo social support enrollment, change of address notifications, public space reporting, and appointment scheduling. The platform uses a Content Management System (Smartsite/Seneca), integrates with national identity services (DigiD), and offers various topic-based information pages covering municipal services including taxes, sustainability, housing, and community support.

Differentiator

Problem solved

Functional benefit

Products and services

• Mijn Hengelo Citizen Portal Personal online portal providing residents with centralized digital access to municipal services, personal records, appointments, and municipal correspondence. Available 24/7 with DigiD authentication.
• Passport and Identity Card Service

Quantifiable outcome

• City center satisfaction score of 6.9 out of 10 in 2025 (consistent with 2024)

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

25 partnerships are on record, tiered core and minor.

• Wijkracht HengelocoreStrategic or Co-development PartnerWijkracht Hengelo is a collaboration of 7 care organizations and social welfare organizations, working together with 14 subcontractors and the municipality. They provide professional and volunteer support to residents with questions about care, well-being, finances, and practical support. They are the primary point of contact for support and care services under the Wmo (Wet maatschappelijke ondersteuning).
• MediantcoreStrategic or Co-development PartnerHealthcare institution collaborating in the Jeugdhulpteam (Youth Assistance Team) program across seven Twente municipalities. Provides specialist treatment and guidance for children and youth.
• KaraktercoreStrategic or Co-development PartnerYouth care institution partnering in the Jeugdhulpteam school-based initiative across Hengelo, Borne, Hof van Twente, Enschede, Almelo, Twenterand, and Hellendoorn.
• AccarecoreStrategic or Co-development PartnerYouth care organization participating in the Jeugdhulpteam school-based support program across the seven Twente municipalities.
• JarabeecoreStrategic or Co-development PartnerYouth care institution involved in the multi-municipality Jeugdhulpteam initiative providing school-based support.
• Omega groepcoreStrategic or Co-development PartnerHealthcare organization collaborating in the Jeugdhulpteam network across seven Twente municipalities.
• GGD TwentecoreStrategic or Co-development PartnerMunicipal Health Service participating in the Jeugdhulpteam school program, providing school doctors and health expertise as part of the multidisciplinary team.
• OSG (Onderwijs Stichting Groningen)coreStrategic or Co-development PartnerEducational board (schoolbestuur) participating in the Jeugdhulpteam school program and the broader Twente youth care collaboration.
• AttendizcoreStrategic or Co-development PartnerSchool board participating in the Jeugdhulpteam school-based support initiative across multiple Twente municipalities.
• Stichting SymbiocoreStrategic or Co-development PartnerEducational foundation working with the municipality on IKC (Integraal Kind Centrum / Integrated Child Center) development, including the new kindcentrum at De Kiem in Hasseler Es.
• SotogcoreStrategic or Co-development PartnerSchool board (schoolbestuur) participating in the Jeugdhulpteam school program and Twente-wide youth care collaboration.
• Gemeente BornecoreStrategic or Co-development PartnerNeighboring municipality collaborating with Hengelo on the Jeugdhulpteam school program since 2020 and broader social domain reforms. Also working together on Westermaat De Veldkamp industrial area.
• Gemeente Hof van TwentecoreStrategic or Co-development PartnerMunicipality collaborating with Hengelo on the Jeugdhulpteam school-based youth support program, with positive pilot results since 2020.
• Gemeente EnschedeminorStrategic or Co-development PartnerMajor Twente municipality that joined the Jeugdhulpteam school program as part of the expanded seven-municipality collaboration.
• Gemeente AlmelominorStrategic or Co-development PartnerTwente municipality that joined the expanded Jeugdhulpteam school initiative spanning seven municipalities in the region.
• Gemeente TwenterandminorStrategic or Co-development PartnerTwente municipality that joined the Jeugdhulpteam school program as part of the expanded multi-municipality collaboration.
• Gemeente HellendoornminorStrategic or Co-development PartnerTwente municipality participating in the expanded Jeugdhulpteam school-based youth assistance program.
• WelbionscoreStrategic or Co-development PartnerHousing corporation (woningcorporatie) collaborating with the municipality, police, and Wijkracht on the neighborhood approach (wijkaanpak) for Groot Driene, addressing housing, social, and safety issues.
• Politie (Police)coreStrategic or Co-development PartnerDutch police force collaborating in the neighborhood approach for Groot Driene and addressing safety issues including burglaries and other criminal matters.
• Saxion Academie voor Pedagogiek en OnderwijsminorStrategic or Co-development PartnerUniversity of Applied Sciences collaborating on the Breed Cultuureducatie Akkoord Hengelo (Broad Cultural Education Agreement), signing alongside school boards, cultural organizations, and the municipality.
• CultuurwijsHengelocoreStrategic or Co-development PartnerCultural education program that all Hengelo schools participate in, ensuring every student receives at least two cultural encounters per year. Supported by a broad alliance of school boards, cultural organizations, the Saxion university of applied sciences, and the municipality, with a four-year agreement (2025/2026-2028/2029).
• Kennisinstelling Kennispunt TwenteminorStrategic or Co-development PartnerResearch institute that conducted the evaluation of the Jeugdhulpteam school-based pilot, providing evidence-based assessment of the program's effectiveness.
• Radboud UniversiteitminorStrategic or Co-development PartnerUniversity that conducted research into the handling of Jewish real estate during and after World War II in Hengelo, contributing to historical accountability.
• GBTwentecoreOthersGemeentelijke Belastingen Twente (Municipal Taxes Twente) is the organization that issues and manages municipal tax assessments (gemeentelijke belastingen) for Hengelo residents. Residents receive their annual tax bill from GBTwente by post or via the Berichtenbox of MijnOverheid.
• SLO (Stichting Leerplanontwikkeling)minorStrategic or Co-development PartnerCurriculum development foundation where Evelien Veltman-Pots works and contributes to the organization of national and international science olympiades in the Netherlands, for which she received a Royal Decoration from the municipality.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gemeente Almelo: Twente municipality collaborating with Hengelo in the seven-municipality Jeugdhulpteam school-based youth-care initiative. Comparable scale, industrial-heritage economy and municipal service-delivery mandate as Hengelo.
• Gemeente Hellendoorn: Twente municipality that joined the expanded seven-municipality Jeugdhulpteam school-based youth program. Closely comparable municipal service profile and regional governance framework.
• Gemeente Borne: Smaller neighboring municipality partnered with Hengelo on the Jeugdhulpteam pilot since 2020 and on the Westermaat De Veldkamp industrial area. Direct Jeugdhulpteam partner and geographic neighbor.
• Gemeente Twenterand: Twente municipality participating in the expanded seven-municipality Jeugdhulpteam initiative alongside Hengelo. Functions under the same Dutch municipal law and offers identical baseline municipal services.
• Gemeente Enschede: Largest municipality in the Twente region and direct collaborative partner with Hengelo across the seven-municipality Jeugdhulpteam, Westermaat industrial area cooperation, and broader social-domain reforms. Same public-administration model and Dutch municipal law framework as Hengelo.
• Gemeente Hof van Twente: Neighboring Twente municipality that has co-run the Jeugdhulpteam school-based pilot with Hengelo since 2020 with documented positive results — a direct operational and program-delivery peer.

Broad incumbents

• Gemeente Utrecht: Large Dutch municipality running an analogous service portfolio (digital self-service portal, accessibility programs, multi-municipality collaborations on youth care and sustainability). Useful comparison for Hengelo's digital-maturity and citizen-engagement metrics.
• Gemeente Amsterdam: Much larger Dutch municipality operating the same baseline municipal services (GBA/BRP, DigiD-mediated transactions, OZB, waste, parking) at scale. Provides a benchmark for how a major Dutch gemeente structures digital service delivery and accessibility programs.

Others

• Wijkracht Hengelo: Collaboration of seven care and social-work organizations (plus 14 subcontractors) operating as the front-door for Hengelo's Wmo social-support services under municipality contract. A core delivery partner that effectively extends Hengelo's social-services capacity.
• GBTwente (Gemeentelijke Belastingen Twente): Joint municipal tax-collection entity that issues Hengelo's OZB, afvalstoffenheffing and rioolheffing assessments. Adjacent / enabling partner rather than a competitor, illustrating the regionalized service-delivery model Hengelo participates in.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/GemeenteHengeloOV
• Facebookfacebook.com/gemeentehengelo
• LinkedInlinkedin.com/company/gemeente-hengelo
• Instagraminstagram.com/gemeentehengelo

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Hengelo