What Gemeente Almelo does

Gemeente Almelo is a public municipal government entity serving the residents and businesses of Almelo, a city in the province of Overijssel, Netherlands, with origins traceable to the 11th century and formal municipal status established after the Napoleonic reforms of 1795. The municipality delivers the full spectrum of Dutch local-government services — civil registry, passports and ID, driving licences, waste management, local taxation (WOZ), building and environmental permits, social support (Wmo), youth and education, public safety, parking and traffic, elections, and spatial planning — to its roughly 73,000 residents and the local business community. Service delivery is multi-channel: in-person at Stadhuis Almelo (Haven Zuidzijde 30) by appointment, via a centralised Klant Contact Centrum at (0546) 54 11 11, through the almelo.nl web portal (WCAG 2.1 / niveau AA compliant with ReadSpeaker text-to-speech), and through four physical neighbourhood teams (Wijkteams Noord, Oost, Zuid, West).

The municipality operates a portfolio of purpose-built digital sub-products supporting these services: MijnAfspraakMaken for appointment booking, iBurgerzaken for civil-registry requests, formulieren.almelo.nl for citizen submissions, the Ondernemersloket business portal, the Sociale Kaart Almelo social-services directory, and the Almelo Centraal urban-development portal. Core technology is a standard municipal content platform with accessibility overlays rather than proprietary infrastructure; the underlying stack exposes no public or partner APIs. Revenue is generated through statutory local taxes (notably WOZ property tax and waste-levy charges) and through allocations from central and provincial government (Rijk/Provincie Overijssel), with no commercial pricing model. Sportbedrijf Almelo is the only wholly-owned operating subsidiary, executing local sports policy and managing sports facilities. Distribution is direct-to-citizen through physical offices, telephone, web self-service, and the Wijkteams — there are no channel partners, resellers, or external sales motions.

Operationally, Gemeente Almelo is mid-cap by Dutch municipal standards (501–1,000 employees, with the municipality's own engagement data indicating roughly 800 employees based on internal scale signals). The organisation is governed by an elected municipal council and a College van Burgemeester en Wethouders, with no parent company, no private shareholders, and no equity investors. Strategic positioning centres on a multi-year capital programme (housing, business parks, courthouse, sports infrastructure, area visions for Aadorp and Bornerbroek) and on Almelo's role as a regional administrative centre, including the upcoming Rechtbank Overijssel courthouse at the central station.

Name

Gemeente Almelo

Legal name

Gemeente Almelo

Website

https://almelo.nl

Company type

Public

Founded year

1800

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Gemeente Almelo is a Dutch public municipality delivering statutory local-government services — civil registry, permits, taxes, social care, spatial planning — to Almelo's roughly 73,000 residents and local businesses, funded by local taxes and government allocations.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive and Legislative Offices, Combined (92114), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Economic Programs (9261), Administration of Environmental Quality Programs (9241), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Economic Development & Business Licensing (Local) (BPAIACAN), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Local Transportation, Parking & Mobility Administration (BPAIACAM), Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH)

Keywords

• Municipal government services
• Civil registry services
• Public administration
• Urban development
• Social welfare services

Headquarters

HQ city

Almelo

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Local Taxes (Gemeentelijke Belastingen): The municipality collects various local taxes and levies from citizens and businesses including property taxes (WOZ), waste collection fees, and other municipal charges.
2. Government Funding: Central government funding and grants for municipal services, infrastructure projects, and social programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Gemeente Almelo delivers statutory municipal government services to the residents and businesses of Almelo, Netherlands. These include civil registry, passports and ID cards, driving licenses, waste management, local taxes (WOZ), permits, social care and support (Wmo), benefits, housing, urban planning, business services, and public safety. The municipality operates a multi-portal digital service ecosystem alongside a town hall, telephone contact center, and four neighborhood-based service teams.

Product overview

Gemeente Almelo operates a comprehensive digital service ecosystem centered on its main municipal website (almelo.nl), which serves as the primary citizen-facing portal for all local government services. The portfolio includes specialized sub-portals for appointment booking (MijnAfspraakMaken), civil registry (iBurgerzaken), business services (Ondernemersloket), citizen forms (formulieren.almelo.nl), and a social services directory (Sociale Kaart Almelo). The municipality also maintains a dedicated urban development portal (Almelo Centraal) and a centralized customer contact center. Services span waste management, taxes, sustainability, permits, civil registry, social care (Wmo), youth services, sports facilities, parking, and urban development projects. The website uses ReadSpeaker for accessibility (text-to-speech functionality).

Differentiator

Problem solved

Functional benefit

Products and services

• almelo.nl (Municipal Website Portal) The primary digital portal for Gemeente Almelo, providing citizens access to all municipal services including waste management, taxes, sustainability, permits, civil registry, social care, sports, and urban development information. The website is partially compliant with WCAG 2.1 accessibility standards and includes ReadSpeaker text-to-speech.
• MijnAfspraakMaken (Appointment Booking) Online appointment scheduling system for citizens to book visits to the town hall for services such as passport collection, ID card pickup, and other municipal appointments.
• Sociale Kaart Almelo (Social Services Directory) An online directory of social services, organizations, and community resources in Almelo. Enables citizens to search for care, welfare, education, employment, and volunteer opportunities by topic, organization type, target group, and neighborhood.
• Ondernemersloket (Business Services Portal) Dedicated portal for entrepreneurs providing access to business licenses, taxes, permits, account management, and regulatory information for businesses operating in Almelo.
• iBurgerzaken Almelo (Civil Registry Services) Online portal for civil registry services including registration requests, privacy restrictions on data sharing, and other citizen administrative services.
• formulieren.almelo.nl (Citizen Forms Portal) Online portal providing various municipal forms including contact forms, data breach reporting, and cookie preference management.
• Almelo Centraal (Urban Development Portal) Dedicated portal for the Almelo Centraal urban development initiative, covering railway zone redevelopment, Westerdok, Kerkelanden, and Achter de Molen areas. Provides information on 2,000 new homes, hightech facilities, and cultural institutions around the station.
• Klant Contact Centrum (Customer Contact Center) Centralized telephone and digital contact center for all municipal inquiries, accessible at (0546) 54 11 11, handling appointments, Wmo care requests, and general municipal services. Available Monday-Thursday 08:30-16:00, Friday 08:30-12:00.
• Wijkteams (Neighborhood Teams) Four neighborhood-based service teams operating across Almelo's districts: Wijkteam Noord (De Schelf), Wijkteam Oost (De Schöppe), Wijkteam Zuid (De Driehoek), and Wijkteam West (Eninver). Provide local support for care, wellbeing, work, finances, and social connections.
• Begeleid Vervoer (Mantelzorg Almelo Transport) Transportation service for Mantelzorgers (informal caregivers) operated via Connexxion's Regiotaxi Almelo. Within Almelo: €9.00 per round trip; outside Almelo: €0.38 per kilometer with minimum €9.00.

Quantifiable outcome

• High citizen engagement with approximately 800 residents participating in annual downtown survey (Binnenstadpeiling 2025)
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

13 partnerships are on record, tiered core and minor.

• Sportbedrijf AlmelocoreStrategic or Co-development PartnerSportbedrijf Almelo executes local sports policy, manages various sports facilities in the city, organizes activities, and supports all Almelose sports associations. The municipality partners with this organization for sports facility management and sports program delivery.
• Mantelzorg AlmelocoreStrategic or Co-development PartnerMantelzorg Almelo provides support services for informal caregivers including professional support, personal advice, volunteer deployment, meeting gatherings, courses and theme sessions. Located at Bornerbroeksestraat 42, they offer services for both adult and young caregivers.
• Almelo SociaalcoreStrategic or Co-development PartnerAlmelo Sociaal provides independent client support, helps with financial problems, offers administrative guidance, and provides free client support services for Wmo applications. Located at Wierdensestraat 22.
• Rijksvastgoedbedrijf (National Real Estate Agency)coreStrategic or Co-development PartnerCollaboration on the new courthouse project. The Rijksvastgoedbedrijf is responsible for the national real estate strategy and is partnering with the municipality for the new courthouse construction next to the central station.
• Rechtbank Overijssel (Overijssel Court)coreStrategic or Co-development PartnerThe Overijssel Court is the end-user and partner in the new courthouse development project, which is being built next to the central station of Almelo.
• Dura Vermeer Bouw HengelocoreImplementation/ SI/ Consulting PartnerConstruction company contracted for the new courthouse project. Building in partnership with Dura Vermeer and the municipality for the new judicial building.
• ConnexxioncoreChannel Partner/ Reseller/ DistributorConnexxion operates the Regiotaxi Almelo service, handling all ride bookings and providing regional taxi transport services for Almelo citizens with mobility needs.
• GGD TwenteminorStrategic or Co-development PartnerRegional health service providing health advice and guidance to citizens, including heat wave safety recommendations and health information services.
• Janssen de Jong ProjectontwikkelingcoreStrategic or Co-development PartnerWon the tender for developing Parkbuurt project. Selected from seven developers based on architectural value and urban planning/sustainability vision for developing the sustainable neighborhood.
• Strukton Wegen & BetoncoreImplementation/ SI/ Consulting PartnerContracted for the transformation of Groot Gravenkwartier (Grotestraat Noord). Responsible for civil engineering, street redesign, and public space redevelopment. Acts as communication link between municipality and neighborhood.
• XL Businesspark TwentecoreStrategic or Co-development PartnerExisting business park adjacent to the new XL Businesspark 2 development. The new 132-hectare sustainable business park (75 hectares for businesses) extends the existing business park area south of the A35 near the Twente Canal.
• Van Norel BouwgroepcoreImplementation/ SI/ Consulting PartnerConstruction company contracted for the new Sportpark Almelo project, building the new swimming pool complex and sports hall.
• Provincie OverijsselcoreStrategic or Co-development PartnerProvincial government providing subsidies and collaboration on regional projects including the F35 cycling highway network, urban development, and spatial planning initiatives.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Gemeente Tilburg: Larger North Brabant municipality with comparable post-industrial heritage (textile/manufacturing) and urban renewal experience. Comparable as a municipal government with strong social-services and neighborhood-based support infrastructure.
• Gemeente Breda: Mid-sized North Brabant municipality with similar population scale and a comparable mix of historic city center, business parks, and active urban development. Relevant peer for municipal services portfolio and economic development approach.
• Gemeente Apeldoorn: Larger Gelderland municipality with comparable industrial-heritage-and-urban-renewal trajectory. Comparable as a municipal government with active housing development pipeline, neighborhood teams, and digital service portal model.
• Gemeente 's-Hertogenbosch: Provincial capital of North Brabant with similar historic-city profile and active regional court function. Comparable as a municipal government with judicial infrastructure and comparable statutory service delivery model.
• Gemeente Amersfoort: Mid-sized Utrecht municipality frequently cited among the most digitally progressive Dutch municipalities. Comparable as a municipal government with a strong digital service portal and citizen-engagement approach.

Regional players

• Gemeente Zwolle: Provincial capital of Overijssel, larger than Almelo but operating in the same provincial governance and funding context. Comparable as a municipal government with similar statutory mandates and a track record of urban renewal and digital services.
• Gemeente Ede: Gelderland municipality of comparable size with an active Food Valley business park development analogous to Almelo's XL Businesspark 2. Comparable as a municipal government pursuing economic development through major business-park expansion.
• Gemeente Hengelo: Neighboring municipality in Twente, Netherlands, with similar population size, industrial heritage, and post-industrial urban renewal challenges. Directly comparable as a local government entity offering identical statutory services in a similar demographic context.
• Gemeente Enschede: Largest municipality in the Twente region and the same provincial context (Overijssel). Comparable as a regional municipal government with a university presence, more advanced digital services, and an XL Businesspark-adjacent economic profile.

Direct peers

• Gemeente Deventer: Mid-sized Overijssel municipality of comparable size and historic Hanseatic-city profile. Closely comparable in service portfolio, population scale, and regional economic positioning within eastern Netherlands.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Gemeente_Almelo
• Facebookfacebook.com/gemeentealmelo
• LinkedInlinkedin.com/company/gemeente-almelo
• Instagraminstagram.com/gemeentealmelo

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Almelo