Hidropacífico S.A. E.S.P.

What Hidropacífico S.A. E.S.P. does

Hidropacífico S.A. E.S.P. is a regulated Colombian public utilities company (Empresa de Servicios Públicos) operating exclusively in Buenaventura, Valle del Cauca. The company is the dedicated concession holder for water supply (acueducto) and sewerage (alcantarillado) services across the city's 12 communes, serving residential users across socio-economic strata 1-6 as well as priority institutions including healthcare facilities, schools, and government offices. It has operated for approximately 14 years under oversight of the CRA (Comisión de Regulación de Agua Potable y Saneamiento Básico) and Superintendencia de Servicios Públicos Domiciliarios.

The company operates a vertically integrated water cycle: intake from the río Escalerete, treatment at Planta de Venecia (which supplies ~70% of the city) and Planta de Escalerete, distribution through a network of 27-inch, 24-inch, 20-inch, and 16-inch conduction mains, storage tanks, pumping stations, and more than 400 valves, plus sewage collection and treatment. Notable technology includes CCTV pipeline inspection capability (delivered via partner C.I. Pacific) for non-invasive leak detection. Operational improvements documented since 2017 include a rise in water production capacity from 92% to 98% and a 72% reduction in turbidity-related service suspensions. Hidropacífico holds ISO 9001:2015 certification (renewed November 2018, originally certified 2007) for production, distribution, and commercialization processes.

Revenue is generated through monthly recurring tariffs for water and sewerage billed to residential and commercial users, with rates regulated by CRA Resolution 915/2020 (replaced by CRA 955 references on the company site) and stratified cross-subsidies where higher strata (5-6) subsidize lower strata (1-3). Go-to-market is direct-to-consumer through company-owned infrastructure, a physical customer service office (Diagonal 3 Carrera 4 Esquina), a 24/7 hotline (line 116), WhatsApp channels, and on-site community engagement programs such as "Primero el Usuario" and the "Plomero Amigo" free household plumbing repair service. The company is privately held with General Manager Gustavo Adolfo Duque Mora and an estimated workforce of roughly 10 employees per primary firmographics, though one source references an event for "el centenario de trabajadores" implying closer to 100.

Name

Hidropacífico S.A. E.S.P.

Legal name

Hidropacífico S.A. E.S.P.

Website

https://hidropacifico.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Hidropacífico S.A. E.S.P. is a regulated Colombian public utility providing water supply and sewerage services to residential users and priority institutions across 12 communes of Buenaventura, Valle del Cauca, operating treatment plants, pipeline networks, and community engagement programs under a CRA-regulated tariff structure.

Ownership category

akta.pro rank

Headquarters

HQ city

Buenaventura

HQ country

Colombia

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Water and Sewerage Service Billing: Revenue generated through monthly billing to residential and commercial users for water supply (acueducto) and sewage collection and treatment (alcantarillado) services. Tariffs are regulated by CRA (Comisión de Regulación de Agua Potable y Saneamiento Básico) based on user strata.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Hidropacífico S.A. E.S.P. is a regulated public utilities company that produces, transmits, distributes, and commercializes potable water (acueducto) and provides wastewater and stormwater collection and treatment (alcantarillado) for the city of Buenaventura, Colombia. The company operates the Planta de Venecia and Planta de Escalerete treatment plants, an extensive multi-diameter pipeline distribution network, 400+ valves, and storage tanks serving 12 communes. Supplementary services include the free Plomero Amigo household plumbing repair program and tank cleaning and disinfection.

Product overview

Hidropacífico S.A. E.S.P. is a public utilities operator providing water supply (acueducto) and sewerage (alcantarillado) services in Buenaventura, Colombia. The company operates as a unified utility offering production, transmission, distribution, and commercialization of potable water alongside wastewater collection and drainage services. Core products include the Acueducto (aqueduct) system with intake structures, treatment plants (Planta de Venecia and Planta de Escalerete), and distribution networks; and the Alcantarillado (sewerage) system covering wastewater and stormwater infrastructure. Supplementary services include online bill payment via PSE, the Plomero Amigo free plumbing repair program, tank cleaning and disinfection, social management programs, PQR (petitions/complaints) handling, and a network of physical payment points. The company has operated for 14 years serving multiple communes in the city.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Reduced service suspensions by 72% due to turbidity after new treatment plants were received
• +3 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Seven partnerships are on record, tiered core and minor.

• Superintendencia de Servicios Públicos DomiciliarioscoreStrategic or Co-development Partner · 13 March 2020Colombian regulatory body overseeing public utilities. Works with Hidropacífico on customer service training and compliance matters, including workshops on handling petitions, complaints, and claims (PQRs) for community leaders.
• Policía NacionalminorStrategic or Co-development Partner · 2 March 2020Colombian National Police collaborate with Hidropacífico on workplace safety training including prevention of psychoactive substances, and on securing infrastructure from illegal interventions.
• AsocomunalminorStrategic or Co-development Partner · 2 March 2020Association of Community Action Boards in Buenaventura. Hidropacífico provides support for community leader training and certifications, helping over 420 leaders complete required training hours for communal elections.
• ICONTECminorImplementation/ SI/ Consulting Partner · 8 November 2018Colombian technical standards organization that conducts quality management system audits and certifications. Provided ISO 9001:2015 certification renewal for Hidropacífico's operational processes.
• FindetercoreStrategic or Co-development Partner · 10 July 2018Findeter (Financiera de Desarrollo Territorial) is constructing new pipeline infrastructure for Buenaventura's water system, including the 27-inch pipeline from kilometer 12+410 to 15+017. They contract pipeline construction and connection work that Hidropacífico then operates.
• SAAB (Sociedad de Acueducto y Alcantarillado de Buenaventura)coreStrategic or Co-development Partner · 9 May 2018SAAB is the municipal water and sewerage company that works in coordination with Hidropacífico on infrastructure projects, emergency response, and maintenance operations. They jointly repair pipeline damage, manage treatment plants, and coordinate service restoration efforts. The relationship involves shared operational responsibilities for the acueducto and alcantarillado systems in Buenaventura.
• CVC (Corporación Autónoma Regional del Valle del Cauca)coreStrategic or Co-development Partner · 3 April 2018Regional environmental authority that collaborates with Hidropacífico on permits and environmental management, particularly regarding pipeline protection in areas like San Cipriano corregimiento. CVC provides environmental permits for infrastructure interventions and participates in the District Risk Management Committee.

Scale indicators7 records

Expansion highlights3 records

Direct peers

• Triple A S.A. E.S.P. Water and wastewater utility serving Barranquilla under the same Colombian E.S.P. regulatory regime. Closely comparable as a regional capital-city water operator facing similar tropical climate challenges and CRA oversight.
• Aguas de Cartagena S.A. E.S.P. Municipal water and sewerage operator in Cartagena operating under the identical E.S.P. concession model. Directly comparable to Hidropacífico as a Caribbean-coast Colombian water utility with similar regulatory, climate, and infrastructure challenges.
• Aguas de Pereira S.A. E.S.P. Mid-sized Colombian water and wastewater utility serving Pereira. Directly comparable as a regional municipal water operator of similar scale operating under the same E.S.P. framework and CRA tariff regulation.
• Aguas de Manizales S.A. E.S.P. Water and wastewater utility serving Manizales under the Colombian E.S.P. model. Closely comparable mid-sized municipal water utility with similar regulatory exposure and operational profile to Hidropacífico.
• Empresa de Acueducto y Alcantarillado de Bogotá (EAAB-ESP): Colombia's largest municipal water and sewerage utility, providing the same combination of acueducto and alcantarillado services as Hidropacífico but at scale in Bogotá. Closely comparable business model, regulatory framework (CRA), and operational scope.

Broad incumbents

• Veolia Colombia: International water services operator with Colombian concessions. Provides a benchmark for private-sector participation in Colombian municipal water concessions and represents the type of strategic/international competitor Hidropacífico could partner with or face.
• Empresas Públicas de Medellín (EPM): Colombia's largest multi-utility, providing water/wastewater alongside electricity and gas across multiple geographies. Comparable on the water utility side and provides a benchmark for sophisticated Colombian utility operations, though significantly larger and more diversified.

Regional players

• Acuavalle S.A. E.S.P. Regional water and sewerage utility serving multiple municipalities in Valle del Cauca department, the same region as Hidropacífico. Highly comparable regional peer subject to the same departmental regulator and operating in geographically adjacent service areas.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hidropacificoSA
• Facebookfacebook.com/hidropacificoSAesp
• LinkedInlinkedin.com/company/hidropac%C3%ADfico-s.a.-e.s.p.

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hidropacífico S.A. E.S.P.