City of Hilliard, Ohio USA

What City of Hilliard, Ohio USA does

The City of Hilliard is a municipal government and political subdivision of the State of Ohio, incorporated in 1869 and operating under a Council/Manager form with seven at-large elected Council members. It serves residents and businesses within its incorporated city limits in Franklin County / Central Ohio, providing public safety (Hilliard Division of Police and Norwich Township Fire), infrastructure maintenance, parks and recreation, permitting and zoning, sustainability programs, and community services. Headcount is approximately 168 employees, and the city is headquartered at 3800 Municipal Way, Hilliard, OH 43026.

The city is funded primarily through a mandatory 2.5% municipal income tax on residents age 18 and older (filed annually through the Regional Income Tax Agency), supplemented by hotel-motel tax, permit and application fees (processed via OpenGov), waste collection fees, electric aggregation contracts, and event sponsorships. Its technology infrastructure comprises a CivicPlus-powered Hilliard Helps mobile/web service-request platform, an OpenGov permitting portal, CivicWeb public-meetings portal, ClearGov financial transparency portal, GIS mapping systems, and a network of physical facilities including City Hall, The Well community recreation and wellness center (opened 2025), two aquatic centers, and 26 developed parks. Recent strategic activity includes the 2023 launch of a green-energy electric aggregation program with Dynegy Energy Services at 9.59 cents/kWh, Central Ohio's first Styrofoam densifier (2023), the GoZERO community composting program, the Hilliard Helps platform (2026), and the April 2026 appointment of Joshua Rauch as City Manager.

The city holds a Moody's Investors Service Aaa+ bond rating — the highest available — annually since 2019 (held by only 15 other Ohio municipalities), a Platinum-level Sustainable2050 certification through MORPC, SolSmart designation, Tree City USA status, and AARP Age-Friendly City recognition, reflecting exceptionally strong fiscal management and a deliberate sustainability posture. Services are distributed through city facilities, digital self-serve portals, a phone/contact center, an award-winning Community Relations Department, and an extensive network of boards and commissions (Planning & Zoning, Environmental Sustainability Commission, Aging in Place Committee) that institutionalize citizen engagement.

Name

City of Hilliard, Ohio USA

Legal name

City of Hilliard

Website

https://hilliardohio.gov

Company type

Private

Founded year

1869

Operating status

Operating

Headcount range

101–250 employees

Short description

The City of Hilliard, Ohio is a municipal government serving residents and businesses within its incorporated city limits in Franklin County. It delivers public safety, permitting, parks and recreation, sustainability, and infrastructure services, funded primarily by a mandatory 2.5% municipal income tax and operating under a Council/Manager structure with 168 employees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Nature Parks and Other Similar Institutions (71219), Fitness and Recreational Sports Centers (71394)

SIC

Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Parks, Recreation & Cultural Services (BPAIACAI)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Commercial Landscaping & Grounds Maintenance (IMAIAIAA)

Keywords

• Municipal services
• Public safety
• Recreation programs
• Waste management
• Community development

Headquarters

HQ city

Hilliard

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Municipal Income Tax: Hilliard has a mandatory 2.5% municipal income tax for all residents age 18 and older, filed annually through RITA (Regional Income Tax Agency). Residents working in other jurisdictions receive full credit up to 2.5%.
2. Trash and Waste Collection Services: Residential trash, recycling, and yard waste collection services provided by Local Waste Services. Standard 65-gallon bins provided; larger bins available for purchase.
3. Electric Aggregation Program: Green-energy electric aggregation program contracted through Dynegy Energy Services at 9.59 cents/kWh for renewable energy. Residents are automatically enrolled but may opt out at any time.
4. Event Sponsorships: Event sponsorship opportunities available for businesses to participate in city-sponsored events including Celebration at the Station, Freedom Fest, and Fall Festival.
5. Permit and Application Fees: Various permit fees including fence permits, sign permits, zoning certificates, and other construction-related applications processed through OpenGov portal.
6. Hotel-Motel Tax: Municipal hotel-motel tax collected from lodging facilities within city limits.

Pricing tiers

Distribution channels5 records

Marketing channels9 records

Core offering

The City of Hilliard provides a comprehensive portfolio of municipal services to residents and businesses within its corporate limits, including public safety through the Hilliard Division of Police and Norwich Township Fire, recreation and parks programs across 26 developed parks, residential trash and recycling collection, sustainability programs (Styrofoam recycling, food waste composting, green-energy electric aggregation), permitting and licensing, infrastructure maintenance, and community events. Services are delivered through in-person city facilities, digital portals (OpenGov, CivicWeb, ClearGov), and the Hilliard Helps mobile and web service request platform powered by CivicPlus.

Product overview

City of Hilliard provides a comprehensive portfolio of municipal services organized into several key areas: public safety (Hilliard Division of Police), recreation and wellness (The Well facility and Recreation and Parks Department), sustainability programs (Styrofoam recycling, GoZERO composting, electric aggregation), community programs (Safety Town, DORA, America 250 celebration), service request management (Hilliard Helps), and essential utilities (trash/recycling collection, parking). The city's digital presence includes mobile applications, online service portals, and partnerships with platforms like CivicPlus, CivicWeb, OpenGov, and ClearGov for service delivery. Core service infrastructure includes 26 developed parks, community pools, senior services (Hilliard Social Center 55+), and the Hilliard Community Action Network connecting residents to non-profit services.

Differentiator

Problem solved

Functional benefit

Products and services

• Hilliard Helps Online and mobile service request tool for reporting non-emergency issues such as potholes, damaged signs, and requesting chipper service. Allows residents to track requests and communicate with the Public Service Department.
• Green-Energy Electric Aggregation Program Green-energy electricity program sourced from solar and wind generation. Residents are automatically enrolled unless they opt out. Contract with Dynegy Energy Services provides 9.59 cents/kWh for renewable energy.
• Styrofoam Recycling Program 24/7 Styrofoam drop-off program using Central Ohio's first Styrofoam densifier that reduces foam volume to 1/50th. Located at Operations Department parking lot.
• GoZERO Community Composting Program Free food waste composting program allowing residents to drop off compostable materials at waste drop-off stations operated by GoZERO.
• Safety Town One-week educational course teaching children entering kindergarten safety practices including bicycle safety, pedestrian safety, fire safety, gun safety, 911, and stranger danger. Instructed by first responders. Costs $50 per child.
• Trash and Recycling Collection Weekly trash, recycling, and yard waste collection every Tuesday by Local Waste Services. Includes blue recycling bins and green trash bins for residential addresses.
• Hilliard Division of Police Services Community-oriented police services including crime mapping, online reporting, Smart911, traffic enforcement requests, transparency in policing, and community programs.
• Sustainability Initiatives Portfolio of environmental programs including Styrofoam recycling, electric aggregation, composting, Keep Hilliard Beautiful, Go Green Hilliard, Environmental Sustainability Commission, and volunteer opportunities.
• Hilliard Social Center (55+) Senior center programs and services for adults 55 and older, including fitness classes, pickleball, social activities, and community connections. Located inside The Well.
• Downtown Parking Services Free public parking in Downtown Hilliard including Center Lot, Madison Lot, and Columbia Lot. Overflow parking available at Hilliard Darby High School during events.
• Designated Outdoor Refreshment Area (DORA) Designated area in Old Hilliard allowing adults 21+ to walk with beverages from participating vendors. Operates daily noon-9 p.m. with last call at 8:30 p.m.
• Permits and Applications Processing Permit and application processing through OpenGov portal including fence permits, sign permits, zoning certificates, and other construction-related applications.
• Recreation and Parks Programs Diverse recreational programs and activities including pools, fitness classes, summer camps, classes, and special events. The department maintains 26 developed parks.
• Your Hilliard Newsletter City's tri-annual print magazine and program guide featuring City news, feature stories, and Recreation and Parks Department program information. Available digitally and by mail.

Quantifiable outcome

• Only 15 other Ohio municipalities have achieved Aaa+ bond rating
• +2 more outcomes

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Dynegy Energy ServicescoreOthers · 14 June 2023Contracted green-energy electric aggregation provider selected by Hilliard City Council on June 14, 2023. Dynegy provides the city's green-energy electric aggregation program at 9.59 cents/kWh for renewable energy, approved by voters in November 2022. Includes net metering program for residents with solar panels.
• Energy AlliancesminorOthersEnergy advisory partner helping manage the electric aggregation program and handling resident opt-out requests and eligibility inquiries.
• COFTA (Central Ohio Food Truck Association)coreStrategic or Co-development PartnerCOFTA books all food trucks for City of Hilliard events including Freedom Fest and Fall Festival. Food trucks must be COFTA members to participate in city events. Registration typically opens in January.
• SWACO (Solid Waste Authority of Central Ohio)coreStrategic or Co-development PartnerHilliard partners with SWACO for curbside recycling needs and the 'Recycle Right' campaign. SWACO provides recycling facility access and educational resources. SWACO grant funding helped purchase Central Ohio's first Styrofoam densifier.
• Local Waste ServicescoreOthersPrimary waste collection provider for residential trash, recycling, and yard waste in Hilliard. Collects every Tuesday. Handles service setup, billing, missed collections, and bulk item pickup.
• AEP (American Electric Power)minorOthersElectric utility continuing to deliver power on existing power lines and handle outages and service problems for Hilliard residents, even those enrolled in the city's aggregation program.
• MORPC (Mid-Ohio Regional Planning Commission)coreStrategic or Co-development PartnerMORPC provides sustainability certification programs including Sustainable2050 and SolSmart. Hilliard has achieved platinum-level Sustainable2050 certification through MORPC's program.
• GoZerominorStrategic or Co-development PartnerCommunity food waste composting partner operating and maintaining the composting station at the Operations Department. Manages the food waste drop-off program for residents.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of Pickerington, Ohio: Growing Franklin County suburb with similar parks, recreation, and community-event emphasis; comparable in scale and demographic trajectory to Hilliard.
• City of Grove City, Ohio: Franklin County suburb with a comparable mix of parks and recreation, residential growth, and income-tax-funded municipal services; frequently used as a regional comparator.
• City of Upper Arlington, Ohio: Inner-ring Columbus suburb with comparable income and credit profile. Operates parallel municipal services including parks, recreation, and public safety, and shares a similar resident-tax-funded revenue model.
• City of Dublin, Ohio: Suburban Franklin County municipality of comparable size and demographic profile, also in Central Ohio. Operates a similarly strong parks, recreation, and corporate-tax-base model, and is widely benchmarked against Hilliard by regional observers.
• City of Gahanna, Ohio: Franklin County suburb with a comparable portfolio of parks (including a notable creek-side park system), recreation programs, and council/manager governance structure.
• City of Westerville, Ohio: Suburban Central Ohio municipality with comparable population and a similar portfolio of parks, recreation facilities, community events, and utility-style municipal services.
• City of Reynoldsburg, Ohio: Suburban Columbus municipality of similar scale, offering the same suite of municipal services (police, recreation, permits) under a council/manager form of government.
• City of Marysville, Ohio: Central Ohio municipality (Union County) with similar suburban growth profile, parks and recreation operations, and a council/manager governance structure; a credible non-Franklin-County peer.
• City of Worthington, Ohio: Inner-ring Columbus suburb with a similar demographic and a strong parks and recreation profile (including a community center model). Direct comparability on services, scale, and credit profile.

Broad incumbents

• City of Columbus, Ohio: The regional anchor municipality encompassing Hilliard and its peers. Operates a much broader portfolio of municipal services at scale; relevant as the overarching public-sector incumbent that sets regional standards.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/HilliardGov
• YouTubeyoutube.com/channel/UC4GBlSsRasK9zOFHpKEEKEA
• Facebookfacebook.com/HilliardGov
• LinkedInlinkedin.com/company/city-of-hilliard
• Instagraminstagram.com/hilliardgov

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles25 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Hilliard, Ohio USA